business and it alignment

Business and IT Alignment

David Johnson Market Segment Manager, Service and Asset Management

© Altiris Inc. DISCOVER. CONTROL. COMPLY.

“However beautiful the strategy, you should occasionally look at the results.”

--Winston Churchill


Opportunity

• Aligning IT with the business means:1. Changing rapidly to support new business

opportunities

2. Driving out wasted time and inefficiency

3. Driving out hidden costs

4. Avoiding unnecessary complexity

• Altiris solutions save time, cut costs and eliminate waste


History

• IT is evolving along a well-worn path

• Other industries have shown the way

• Continuous improvement is the key

• Reduced costs, measurable ROI


DoCheck

PlanActDeterminegoals and

targets

Determinemethods toreach goals

Engage ineducation &

Ttaining

Implementwork

Check theeffects of

implementation

Takeappropriate

action

The Deming Cycle and ITIL


Examples of Removing Wasted Time and Effort

• Just-in-time manufacturing

• Automated OS migration and deployment

• Integrated asset management

• Elimination of application integration points

“If you have always done it that way, it is probably wrong.” --Charles Kettering, inventor


CIO Priorities

Source: Gartner


Applying These Concepts to IT

• Configuration Management Database (CMDB)• IT Service Management• IT Asset Management


1.) Delivering Projects that Enable Business Growth

• CMDB • IT Service Management• IT Asset Management

“Companies that systematically manage the lifecycle of their IT assets will reduce the cost per asset by as much as 30 percent during the first year, and between 5 percent and 10 percent annually during the next five years (0.8 probability).”

--Gartner, F. Obrien, Life Cycle Management Underpins IT Asset Management


2.) Linking Business and IT Strategies and Plans

• Provides data necessary for decision-making• Faster mergers, better integration• Understand the cost of services

“As IT transforms itself into a service provider, it has gradually assembled islands of infrastructure domains, which offer views that represent business services. Having built these views, IT now must rely on new tools that enable a better understanding of the impact of change. “

--Gartner, Ronni Colville, Configuration Management Broadens IT Reach in IT Operations

LINKING BUSINESS AND IT


3.) Building Business Skills in the IS Organization

•ITIL•Exposure to external knowledge and methods•Transfer of Information

“Inventory data is the foundation of many IT service management processes, so it is imperative to have an accurate baseline and manage changes to the inventory as they occur.”

--Gartner, P. Adams

APPLYING METRICS


Continuous Improvement for IT

• Identify the services that you provide– Not just e-mail or general ledger

– Employee on-boarding and off-boarding

– Software requests

• Build the process in the tools– V1 V2 V3


Forrester Wave™: Service Desk Management


2006 Forrester Wave - ITAM


Continuous Improvement for IT

• Identify the services that you provide– Not just e-mail or general ledger

– Employee on-boarding and off-boarding

– Software requests

• Build the process in the tools– V1 V2 V3


History

• IT is evolving along a well-worn path

• Other industries have shown the way

• Continuous improvement is the key

• Reduced costs, measurable ROI

business and it alignment

Documents

asset management companies

service management processes

service desk management

business services

life cycle management

business skills

business means

business growth cmdb