2As a Russell Group University and member of Universitas 21, the University ofGlasgow offers high-level services in support of faculty development andinstitutional change that can assist Higher Education institutions to achieve theirstrategic ambitions. Our services, delivered by expert staff, can be tailored toindividual institutional needs but can include expert advice and guidance,customised workshops, courses (accredited and non-accredited) and staffcoaching and mentoring across key strategic strands including:

Strategic leadership and change management Delivering the student experience Human resource development Academic and researcher development Financial management and resourcing Governance Quality assurance and enhancement Internationalization and developing a global identity.

In this brochure you will find outlines of the services we can provide in relation tothe strands above. Through the case studies included you will also get a flavour ofthe ways in which we have been supporting systems change and our approach toworking with higher education institutions for development and change.

The University of Glasgow

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The University of Glasgow can provide expertadvice and guidance on a range of aspects ofinstitutional change and development. Ouradvisors are all highly experienced senioracademics and administrative officers successful leaders who have led andimplemented significant change projects andmajor development initiatives at the Universityof Glasgow and with other national andinternational governments and bodies.Our advisors can work with you to designchange initiatives and projects and provideongoing advice and support as these moveforward in implementation.

Our key advisors include:

Academic leadership and the student experience1. Professor Frank Coton, Vice-Principal(Learning and Teaching)

Human resource strategy and development2. Mrs Christine Barr, Director of Human Resources

Quality assurance and academic governance3. Dr Jack Aitken, Director of Senate Office

Financial strategy and resources4. Professor Neal Juster, Senior Vice-Principal(Strategy and Resources)

Leadership development and organisational change5. Dr Margery McMahon, Director of Professional Learning and Leadership (School of Education)

Internationalisation and global partnerships6. Professor James Conroy, Vice principal,European Engagement and Strategy

High-Level Institutional Support

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In addition we have International Deansresponsible for developing and coordinating ourpartnership activity in different regions of theworld. They can advise on potential partnershipor cultural specific opportunities to work with theUniversity of Glasgow.

The International Deans are:

AfricaProfessor John Briggs

AmericasProfessor David Fearn

East AsiaProfessor Jane Duckett

Eurasia & South Asia (Pakistan & India)Professor Vivienne Baumfield

EuropeProfessor James Conroy

Middle EastProfessor Julian Dows

South East AsiaProfessor Frank Coton

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6Our Learning and Teaching Centre (LTC),specialises in academic staff and studentdevelopment in learning, teaching andassessment. At the core of the Centresresponsibility is the provision of academicdevelopment programmes to ensure thestandards and quality of university teaching.The support that the Centre provides is dividedinto five clear categories:

1.Support and development of early careeracademics (predominantly postgraduatestudents looking to teach and post-doctoralacademics looking for their first academic post).

2.New lecturer and teacher programmes aimed at academics in their first academic posts.

3.Continuing Professional Development aimed at established academics.

4.Research opportunities both locally andinternationally in the specialism of academicdevelopment (aimed at PhD students, visitingscholars & collaborative research networks).

5.Undergraduate and postgraduate (Taught)student learning support and development.

The Centre also focuses on informing andimplementing learning & teaching strategies;establishing and engaging with qualityprocedures and processes; research andscholarship relating to learning, teaching andassessment. It works closely with the UKQuality Assurance Agency and has both anational and an international reputation throughits research and advisory activities.Further information on the Centres activities canbe provided by Dr Ming Chengming.cheng@glasgow.ac.uk

The Centre offers a range of postgraduatedegrees and accredited qualifications including:

Postgraduate Certificate in Learning and Teaching in Higher Education

Postgraduate Diploma in Learning and Teaching in Higher Education

MEd in Learning and Teaching in HigherEducation

Further information on programme duration,course information and fees is available at:www.glasgow.ac.uk/postgraduate/taught/index.html

Academic Staff Development

7Case Study Azerbaijan Diplomatic Academy

The Azerbaijan Diplomatic Academy (ADA) was founded in Baku in 2006 to provide atraining institute to meet the needs of its expanding diplomatic service. It hassubsequently grown into a school of international affairs, now with both graduate andundergraduate degree programs. In the next five years the ADA will see rapid anddramatic expansion in terms of breadth of provision and a relocation to a new,purpose built campus in Baku. Building the capability of its academic staff to provideinnovative learning & teaching is central to its institutional mission statement.

Following initial discussions with Professor Vivienne Baumfield (International Dean),University of Glasgow, senior staff from ADA visited the University of Glasgow todiscuss their developmental needs with the team in the Learning and Teaching Centre.During this visit, as well as attending the Universitys Annual Learning & TeachingConference, opportunities were organised for the visitors to meet with a range ofinnovative teachers within the College of Social Sciences as well as the College Deanfor Learning & Teaching, Dr Moira Fischbacher-Smith.

Following this contact, they engaged Dr Vicky Gunn, Director, Learning and TeachingCentre to collaborate in two key areas:

The development of a preliminary learning and teaching plan, with the ultimate aim of establishing a Learning, Teaching and Research Centre, implementing aPG Certificate in Learning & Teaching in Higher Education, and generating aninstitutional-wide learning & teaching strategy.

The design and implementation of a new academic staff induction process which included a two-day, intensive workshop on teaching in higher education, delivered in the first year by a member of the LTC team on site in Baku, Azerbaijan.In subsequent years, the input from the LTC will reduce as ADA builds its capability to deliver the induction. This two-day workshop covered the following areas: - An introduction to course design - Student learning: How do small groups foster it? - Assessment & Feedback - Evaluating our practice

The principle established in the first year of this collaboration was one which focusedon the ADA achieving self-sufficiency to deliver its own PG Certificate in Learning andTeaching in Higher Education within two years. The focus of the partnership is toenable the transformation of the PG Certificate in Learning and Teaching programmedesign from Glasgow University into one which is relevant to the ADA context. This isbeing done at the same time as developing a discrete induction programme, uniqueto academic staff at the ADA. Additionally, mentoring is being provided from withinthe Learning & Teaching Centre, to facilitate the development of a strategic approachto learning and teaching capacity building.

We offer a range of workshops and courses that will help your staff develop andenhance their skills and confidence, dispositions and attitudes in leading andmanaging change in complex environments. We will work with you to designinteractive and stimulating workshops and courses based on a focused needsanalysis that will enable your staff to lead and implement change projects.Our workshops and courses are underpinned by a model of professional learningthat is change focused and client orientated and are designed to align withorganizational goals and ambitions.

Case Study Study Visit for Vice Chancellors from Pakistan

In January 2012 University of Glasgow hosted a study visit by 18 Vice Chancellorsfrom Pakistan. The aim of the visit was to gain an understanding of the principalpolicy agendas in UK Higher Education, especially in a Scottish setting, of thegovernance and management of UK universities. The visit also aimed to identify keyissues in the management and development of Pakistani universities, which couldbenefit from consideration against parallel experiences and initiatives in Scottish/UKuniversities.

Senior staff from the University of Glasgow provided sessions and workshops on keythemes including:

Organizational structures and strategic planning. Financial strategy and resources. Human Resource strategy. Knowledge exchange and the commercialization of research. International partnerships and collaborations.

Participants in the study visit had the opportunity to meet with staff from across theuniversity who are directly involved in the implementation of these key strands ofactivity. In these interactive workshops participants were able to discuss challengesof implementation and how might be overcome in their context.

Institutional development throughcustomised workshops and courses

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Accredited postgraduate study provides an opportunity for the development ofin-depth knowledge expertise and skills. Through our School of Education,we offer a range of courses and postgraduate degrees that will enable your staffand senior leaders to develop their academic practice and skills and abilities asa leader.

Programmes available include: Postgraduate Certificate in Strategic Leadership MSc Organisational Leadership EdD Doctorate in Education

Further information on programme duration, course information and fees isavailable at: www.glasgow.ac.uk/postgraduate/taught/index.html

We are able to design and provide customized programmes for coaching andmentoring for senior academic leaders in Higher Education. As part of an integralmodel of professional learning this can include work shadowing and placementopportunities in an area of higher education leadership and management linked tocurrent and future roles.

Accredited courses andpostgraduate degrees throughthe School of Education

Coaching & Mentoring;Work shadowing andplacement opportunities

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The University of Glasgow, charity number SC004401. Design by www.cactushq.com

University of Glasgow

University of GlasgowGlasgow G12 8QQ,Scotland+44 (0)141 330 2000

For further information or to discuss how we can assist you please contact:

Dr Margery McMahon, University of Glasgow International Educational ConsultancyMargery.mcmahon@glasgow.ac.uk