building effective teams
TRANSCRIPT
Building Effective Teams
Presented by:Jay Turner, Director of CE and TrainingNGAL Meeting, January 11, 2012
Together everyone achieves more, right?
When the sum of the parts is less than the whole
ApolloSyndrome
Why do teams of talented individuals fail?
Too many personal agendas
Poor definition of roles and responsibilities
Crappy communication
Diffusion of focus
Your team’s success depends on how well people get along with each other and the team’s leadership.
TWO FOCUSES TODAYGetting Along and Leadership
GETTING ALONG
Forming
Storming
Norming
Performing
Stages of Team Work
What are the key tasks that need to be addressed during the Forming stage?
Forming
• Defining problem and strategy
• Determining individual roles
• Developing norms
Team Roles
Doers
Implementers
Shapers
Finishers
Thinkers
Plants
Evaluators
Specialists
Feelers
Coordinators
Team workers
Investigators
Inventory of Team Member Traits
http://changingminds.org/explanations/preferences/belbin.htm
Implementers
Shaper
Finishers
Plant Evaluator
Specialists
Coordinator
Team workers Investigators
Balanced Team
or
or
Emotional Intelligence
Group emotional intelligence
Trust, identity, efficacy
Participation, cooperation, collaboration
Better decisions, more creative solutions, higher productivity
Building the Emotional Intelligence of Groups. Druskat and Wolff (2001), Harvard Business Review
Graham’s 4 levels of emotion
Individuals’ Emotions
Group Emotions
Emotions Outside the Group
Three Levels of Emotional Interaction
Norms
To be effective, your team needs to create emotionally intelligent norms that support trust, identity, and efficacy.
Individuals’ Emotions
Individual Emotional Norms
Interpersonal understandingAwareness of Emotions
Perspective taking
Regulating Emotions
ConfrontingCaring
Group Emotions
Group Emotional Norms
Team self-evaluationAwareness of Emotions
Seeking feedback
Regulating Emotions
Creating resources for working with emotionCreating an affirmative environmentSolving problems proactively
Emotions Outside the Group
Cross-Boundary Emotional Norms
Organizational understandingAwareness of Emotions
Regulating Emotions
Building external relationships
LEADERSHIP
Get it Done
Nurturer
VisionaryAnalyst
Leadership Compass. http://encorps.nationalserviceresources.org/resources/leadership/leadership_compass.php
Three Key Leadership Behaviors
Motivation
• Tell me what you expect
• Give me a chance to perform
• Give me feedback
• Give me help if I need it
• Reward me when I succeed
Expectations
Leaders must define expectations in measurable terms and behavioral terms.
Delegate
Leaders should delegate authority and/or objectives, not unwanted tasks.
Guidance
Offering too much assistance can be perceived as mistrust; not offering enough can be disastrous.
Rewards
Reward team members with performance incentives or praise when they are successful.
What are three concepts you learned or had reinforced today that you’ll use immediately with your team?
