building a strategic management system office for student affairs, twin cities campus ground level...
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Building a Strategic Management Building a Strategic Management SystemSystem
Office for Student Affairs, Twin Cities CampusOffice for Student Affairs, Twin Cities Campus
Ground Level WorkMetrics
Initiatives
Managing Change Change Management Team: provide advice and tools to OSA directors regarding communication and change management needs stemming from the creation of a Strategic Management System for OSA
OSA newsletter Town hall meetings with OSA staff All-OSA staff meeting PowerPoint presentation and FAQ for directors to use with staff about the process
Lessons Learned
Continued leadership and engagement from the top is vital
An inclusive process brings challenges and opportunities
Effective facilitation is a key success factor
Give the process the amount of time it takes, while always focusing on results
Explain and continually reiterate the process’ critical path (timelines and milestones)
Acknowledge the challenges presented by the methodology
Provide “stage-appropriate” education for participants
Secure appropriate staff expertise and logistical support before launching a major initiative like this
Next Steps Finalize and operationalize metrics to evaluate progress
Evaluate and launch initiatives to achieve strategic objectives
Research and implement strategies that integrate the strategic plan into the regular work of OSA
Office for Student AffairsUnits
Senior Leaders Group
The SystemBuild the strategic foundation
Manage changeBuild a detailed strategyMeasure performance
Allow priorities and performance to drive selection of improvement projectsCascade the system into the organization
Allow strategy and performance to drive your budgetEvaluate your work on a regular basis
Preliminary ComponentsSWOT
Value Proposition for Those We Serve
Those We Serve =
Students: Provide development, support, services, programming, accountability, and employment
Community: Provide outreach programs, services, facilities, expertise, and funding
Parents / Families: Provide information, education, reassurance, and problem solving
Faculty / Staff / Colleges / OSA: Provide referrals, resources, training, and information
Desired Image =
Knowledgeable … Competent … Professional … Collaborative … Good Stewards …. Valuable … Caring … Supportive … Inclusive … Compassionate … Proactive
… Learning-centered … Accessible
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OSA Strategy MapOSA Strategy MapMission: OSA provides services, programs, and facilities that advance student success, inspire students to make life-long positive contributions to society,
promote an inclusive environment, and enrich the University of Minnesota community. Vision: The Office for Student Affairs provides leadership in achieving the University of Minnesota’s goals and creating and sustaining a world-class
student experience.Values: Collaboration…Excellence…Inclusiveness…Innovation…Integrity…Service…Student-centeredness
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Theme TeamsEducational Partnerships
We share our expertise and collaborate across boundaries to inspire an institutional focus on students.
Excellence and Innovation in Programs and Services
We are a national leader in promoting a vital campus environment through our exceptional work, outstanding staff and creative and forward-looking initiatives.
Holistic Student Experience
We provide student-focused services and opportunities that are inclusive, meaningful, challenging, responsive to the different dimensions of a student’s life, and academically
integrated for a lasting impact.
Organizational Vitality
We are guided by an effective business model that garners necessary resources, is accountable to its stakeholders, and fosters continuous quality improvement.
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STRATEGIC OBJECTIVE: title here OBJECTIVE COMMENTARY:
Objective Scope Objective Outcomes Key Components/Ideas
Outcome (Long-Term)
Intermediate Outcome
Output Input/Process
I. A. i. a. II. B. ii. b. III. C. iii. c. Potential Measures Potential Measures Potential Measures Potential Measures I. A. i. a. I. A. i. a. I. A. i. a. II. B. ii. b. II. B. ii. b. II. B. ii. b. III. C. iii. c. III. C. iii. c. III. C. iii. c.
Initiative Idea
Initiative Idea
Initiative Idea
Initiative Idea
Initiative Idea
Planning Team: Jerry Rinehart, Vice Provost for Student Affairs; Tom Dohm, Office of Measurement Services; Meredith Fox, University Administrative Team; Andrew Merrill, Office of Measurement Services; June Nobbe, Student Engagement & Leadership; Amelious Whyte, Office for Student Affairs
I: Leverage and Utilize Technology
L: Ensure Integrative Planning, Assessment, and Research
D: Ensure Sustainable Funding, Resources, and Facilities
A: Promote a University Community/Culture Focused on Student Health, Wellness, and Success
F: Effectively Communicate the Value and Relevance of OSA’s Programs and Services
K: Maximize Opportunities to Enhance Staff Excellence
J: Develop a Culture that Advances OSA’s Mission, Vision, and Values
G: Cultivate Continuous Improvement and Innovation in Programs and Services
H: Increase Inter-Departmental Communication and Collaboration
E: Ensure Action-Oriented, Outcomes-Focused Management
C: Optimize Strategic Campus and Community Partnerships
B: Provide Excellent Programs and Services Relevant to Student Needs
Office for Student AffairsOffice for Student Affairs DRAFT - Last Updated: 11.19.07
Our Methodology
STRATEGIC OBJECTIVE: title here OBJECTIVE COMMENTARY:
Objective Scope Objective Outcomes Key Components/Ideas
Outcome (Long-Term)
Intermediate Outcome
Output Input/Process
I. A. i. a. II. B. ii. b. III. C. iii. c. Potential Measures Potential Measures Potential Measures Potential Measures I. A. i. a. I. A. i. a. I. A. i. a. II. B. ii. b. II. B. ii. b. II. B. ii. b. III. C. iii. c. III. C. iii. c. III. C. iii. c.