T H E G L O B A L M A G A Z I N E F O R F R I G O G L A S S P E O P L E

FIRST SUPPLIER FORUM: WORKING AND WINNING TOGETHER

PANOS GIANNOPOULOS: OUR ECOCOOL ‘JOURNEY’

ICM CONFERENCE IN OREL

NEW SECTION: HEALTH & SAFETY

BEYOND WORK: ‘‘FIFTEEN-LOVE...’’ LOVE AT FIRST POINTISS

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innovation

A Frigoglass Quarterly Magazine. “between us” is published by the Group Human Resources Function of the Frigoglass Group, 15, Andrea Metaxa str., 145 64 Kifissia, Athens, Greece, Tel: +30 2106165700This magazine is only of general interest to Frigoglass employees and is not published for investment purposes.

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Editorial

Editor-in-ChiefDanny Yannaka

Consulting EditorGeorge Levounis

Design & ProductionPeak Advertising

Contributing Editorsto this edition

HEAD OFFICEGeorge Alyfantis

Tolina LiaropoulouAlexandros Maniatis

Theodoros NtantosMilind Phulse

Lillian PhillipsJohn Stamatakos

Venia ZafoliaGeorge Zeris

CHINAEmma Hua

GREECESotiris Kroussas

INDIADey Barun

INDONESIAAri Wibawamukti

ROMANIAMihaela Popa

NIGERIASiraj Syed Humayun

SOUTH AFRICAGlenda Maasburg

TURKEYEren Recep

social diary

beyond work

businesscope

innovation

welcome aboard

health & safety

green is cool

teammates

Nine years ago we started off on a long and exciting journey! Through the pages of this magazine we traveled to faraway places, met interesting people, listened to fascinating stories and got to know better the diverse cultures that make up our extended Frigoglass family. It was a wonderful and fulfilling experience!

During this journey around the world of Frigoglass, we came across various great concepts that we, as a company, hold dear and try to make them the building blocks of our common and strong corporate culture. Starting with this issue’s innovation special, our new ‘focus’ section is devoted to these keywords that bring us closer together and make us a great and winning team!

Our journey continues!

Welcome to our totally refreshed magazine!

editorial

looking forward

Innovation is core to our future growth and a cornerstone of our corporate culture.“

“

this renewed issue of Between Us reflects one of our key business principles: that all successful

organizations have to embrace change and readapt to evolving trends and emerging challenges.

This is a prerequisite in order to remain relevant and at the forefront of international developments.

Committed to business growth, we continue to build for the future driven by the European market

recovery and the positive momentum in the emerging markets of Asia and Africa. Based on our

unique set of core strengths and competencies, we remain focused on our footprint expansion while

the consolidation of our recently established presence in North America and the joint venture in the

Philippines, are well underway.

Innovation is core to our future growth and a cornerstone of our corporate culture which features

prominently in this creatively redesigned BU issue. Ecocool, our innovative and environmentally-

friendlier range of commercially viable Ice-Cold Merchandisers, has been designed and developed

to facilitate our customers’ Sustainability agenda. Besides contributing substantially to our Cool sales,

Ecocool has generated a number of industry accolades, such as the inclusion in the top companies

for Product Sustainability in the European Business Awards and the Heineken recognition for our

contribution to their Sustainability program. These are clearly testaments to the determination and

passion that drives our company, our strong customer orientation and the importance of integrating

innovation in our business model.

We are confidently looking forward to the New Year, ready, able and willing to meet new challenges

and seize exciting opportunities. As part of our continuous improvement drive, I would like to highlight

our enterprise-wide commitment to Quality & Product Integrity and the introduction of the Quality First

program in 2011 aimed at enhancing our total approach to Quality.

Through Between Us I would like to extend my heartfelt wishes to you and your families for a healthy,

happy and exciting year ahead!

Petros DiamantidesManaging Director

5

ReviewConsolidated Net Sales increased 37.1% to €346.6 million, demonstrating improving momentum on a quarterly sequential basis, with third quarter Sales increasing 55.3%. This was driven by accelerating top-line growth at Cool Operations, where Sales increased 43.6% to €287.1 million (62.5% increase in Q3). Glass Operations also demonstrated top-line sequential improvement, with Sales increasing 12.5% in Euro terms to €59.5 million (32.6% increase in Q3). Cool Operations sales represented 83% of Consolidated Sales, compared to 79% in the comparable prior year period. Gross Profit increased by 48.2% to €81.3 million, with the respective margin expanding by 180 bps to 23.5%. This reflects the impact of positive operating leverage, owing to the combination of improving sales and the continuation of effective cost management, as the Cost of Goods Sold margin contracted to 76.5%. Operating Profit (EBIT) increased 79.6% to €40.6 million, with the respective margin improving by 280 bps to 11.7%, reflecting a combination of improved top-line momentum and the rationalization of the cost base. The Total Operating Expenses margin contracted by 180 bps to 12.2%, due to reduced Administrative, Selling, Distribution and Marketing Expenses. However, the R&D

margin remained stable year-on-year which, given the strong increase in sales, demonstrates our commitment to reinvesting in organic growth platforms. Net Profit increased 192.0% to €19.0 million despite increases in financial expenses (9.8%) and the effective tax rate (26% compared 22.7% in the respective period last year). Net Cash flow after operational and investing activities amounted to an outflow of €55.5 million, compared to an outflow of €1.6 million in the nine months of last year. This reflects an increase in net working capital requirements due to strong improvement in sales, together with a capex outflow of €17.5 million. The cash position will improve in the fourth quarter as the level of trade debtors decreases and inventories normalize. Cash generated from operations before working capital movements amounted to €50.2 million, compared to €27.2 million in the first nine months of 2009. Capital expenditures amounted to €17.5 million, compared to €9.5 million in the same period last year, with Glass Operations accounting for €11.0 million, primarily relating to the refurbishment of one of the Glass furnaces, and Cool Operations accounting for €6.5 million, relating to machinery and equipment and the development of new products.

strongest ever 2010 NINE MONTHS RESULTS

“The positive momentum that we witnessed during the first half of 2010 accelerated, delivering our strongest ever third quarter result. ICM sales have led the way, with Eastern and Western Europe performing well, while Glass is resuming its upward trend. Looking ahead, we continue to be aware of the ongoing economic weakness in many of the world’s developed markets, together with increasing pressures in raw materials, but remain confident that our market execution will enable our platforms for growth to progress further,” said Managing DirectorPetros Diamantides.

Our

third quarter

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OutlookThe strong momentum witnessed in the first half of the year accelerated further, with the strength of orders altering the trading pattern of the seasonally quieter third quarter. Going into the fourth quarter we would expect continued positive momentum, though we will be cycling a more challenging comparable period and are likely to be affected by some higher energy costs. In regional terms, most areas are expected to contribute positively, with Glass also maintaining its upward momentum. Capex for the full year (including the US) is expected to amount to €30 million, with the balance for the full year to be directed towards Cool Operations for efficiency increases and new projects.Moving forward, we are seeing increased raw material costs, and we will begin to cycle a very strong year in terms of growth as we move into 2011. Furthermore, economic conditions in many of the key mature economies around the world continue to be weak. Nevertheless, we remain positive on our customers reinvesting in the top line ahead of the recovery and believe that our uniquely broad geographical positioning, our leadership and commitment to innovation as well as our clear understanding of our customers’ requirements will enable us to make further progress going forward.

PerformanceCOOL OPERATIONS Sales increased 43.6% to €287.1 million. Demonstrating ongoing strong growth, Sales in Eastern Europe grew by 87.2% to €99.9 million, contributing 34.8% to Cool Sales. Sales in Western Europe increased 12.6% to €61.6 million, representing 21.5% of Cool Sales. Sales in Asia / Oceania increased 47.1% to €75.1 million (26.2% of Cool Sales), despite cycling strong growth in the comparable period last year. Sales in Africa / Middle East grew 13.5% to €45.1 million, accounting for 15.7% of Cool Sales. In the USA, the integration of Frigoglass North America continues to progress in line with expectations. Sales also grew across key customer groups. Sales to Coca-Cola bottlers other than Coca-Cola Hellenic increased 29.9% to €111.2 million, accounting for 38.7% of Cool Sales. Sales to Coca-Cola Hellenic increased 51.4% to €48.7 million, representing 17.0% of Cool Sales. Sales to the brewery segment accelerated in the third quarter, resulting in a 33.3% increase to €67.1 million, representing 23.4% of Cool Sales. Sales to all other customer groups increased by 89.1%, to €60.1 million, driven by sales to Pepsi, dairy, juice, tea, energy drinks and water segments and highlighting the continued successful diversification of our customer base.

GLASS OPERATIONS Sales continued to demonstrate an improving trend on a sequential quarterly basis, increasing 12.5% in Euro terms to €59.5 million (10.9% growth in Naira terms) and accounting for 17% of Consolidated Sales, compared to 21% in the same period last year. Sales relating to Beta Glass increased 4.7% in the first nine months, to €41.1 million (3.3% increase Naira terms), reversing the decline seen at the half year stage due to the planned closure of one of the furnaces for refurbishment and the significant increase in energy prices which resulted in delays in sales orders. Sales at Other Operations (Metal Crowns and Plastic Crates) increased 34.6% to €18.5 million (a 32.8% increase in local currency terms). In Euro terms sales increased by 32.8% in Metal Crowns and by 36.1% in Plastic Crates.

Financial Results (in '000 Euro)

9M 2010 9M 2009* Y-o-Y%

Sales 346,615 252,783 37.1%

EBIT 40,570 22,594 79.6%

Net Profit 19,021 6,510 192.2%

EBITDA 59,404 40,378 47.1%

* Adjusted for change in accounting relating to Logistics Revenue and Costs.

7

BUSINESSCOPEBUSINESSCOPE

In 2009 Frigoglass clearly defined its vision and a winning formula that helped it face the global economic crisis. Following that, in September 2010, senior management proceeded with an evolutionary change of our organizational structure that will enable us to focus on achieving the company’s business goals, while engaging people and building a winning culture. The key elements that will secure the foundation of our future are: Effectiveness throughout, from functional expertise to P&L responsibility per activity. Organic growth, through a scalable structural format that will accommodate future organic growth. Non-ICM portfolio evolution, by establishing and maintaining the necessary focus for the evolution of Glass, Consumer Appliances and Frigoserve. Inorganic growth, by creating the necessary conditions and securing the resources for the assessment and integration of new geographies and new businesses. Sustainability, an enterprise-wide effort supported by high-level engagement of the Executive Committee.Our new organizational structure is aimed directly at securing faster decision making, executional excellence and flexibility in responding to market changes, in order to delight our customers. It is also expected to improve accountability, tighten focus on strategic management, and achieve full alignment and coordination across functional departments.In brief, this is our new structure:

ICM Operations: The Sales, Manufacturing and Marketing functions were combined under one unified ICM Operations structure. Tom Aas assumed the position of ICM Chief Operating Officer, responsible for the overall co-ordination and performance of ICM activities. Aristidis Pappas, our Manufacturing Director, continues to lead the Manufacturing network and its evolution. Alexandros Panas is promoted to the position of Marketing Director. Aristidis and Alexandros report to Tom who is also acting as Sales Director.

Nigeria Operations and Consumer Appliances: Are placed under one business unit under the leadership of Gerasimos (Gerry) Varvias our new Nigeria Operations & Consumer Appliances Executive Director. François Lafitte assumes the overall responsibility of Consumer Appliances including the manufacturing cell hosted by our Turkish ICM plant. Francois and Ashraf El-Nahas report to Gerry.

Frigoserve and New Business: A combined business unit will be created to oversee Frigoserve and our New Businesses. The main target of the new structure is to create the necessary conditions and secure the resources to both enhance our current role as a valuable service partner for our major customers, as well as expand through new business paths. This effort is led by Panos Giannopoulos who is appointed Frigoserve and New Business Executive Director. Nikos Vakalis is promoted to the position of Frigoserve Director reporting to Panos. Panos undertakes the successful completion of the North America integration process and Greg Fields, David Thompson and Bill Egbula report to Panos from their N. America Sales, Manufacturing and Finance positions respectively.

Sustainability: Moving towards the next decade, Sustainability is a key priority in our strategy. A newly established position of Sustainability Coordinator is assumed by Venia Zafolia in addition to her current role. Venia’s main responsibilities are the co-ordination and reporting of all Sustainability and CSR activities.

The functions of Supply Chain, Finance and Human Resources remain unchanged, lead by Dimitris Bostanis, Panos Tabourlos and Nick Dimellas who, together with Tom, Gerry, Panos and Venia report to our Managing Director. Frigoglass Managing Director Petros Diamantides noted: “I am confident that the new organizational structure will further facilitate the efficiency and effectiveness of our business model and secure executional excellence in implementing our strategy for the future.”

OrganizationalStructurefollows strategy

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ICM conference in Orel The annual ICM Conference was held this year in Orel, Russia. Participating were 60 Frigoglass executives, including Directors, Regionals, Heads, Plant Managers and Sales Office Managers.On September 21, the two-day conference started with an impressive opening by Managing Director Petros Diamantides, who underlined the need to build new capabilities and re-architect the company to drive speed, consistency and competitiveness, focusing on key priorities such as market leadership, authentic customer relations, scale economies and synergies, network optimization and total solutions, as well as quality, sustainability and innovation.Our MD’s opening remarks were followed by presentations from all Functions and Operations, outlining results for 2010, the 2011-2013 three-year business plan, as well as goals and objectives and “must win battles” for 2011. Speaking for ICM Sales, Tom Aas focused on share increases across territories and product categories, overall sales growth, customer satisfaction and competitiveness. Representing ICM Manufacturing, Aristidis Pappas noted the importance of reliability, on time deliveries and cost structure optimization at the plant level. As head of Supply Chain, Dimitris Bostanis outlined objectives involving raw material supplies and

cost control, supplier base issues and logistics project implementation. On behalf of Marketing, Panos Giannopoulos emphasized the importance of competitiveness, quality and innovation, along with environmental considerations. Speaking for Finance, Panos Tabourlos noted the need to optimize our enterprise architecture for IT and develop Frigoglass’ image. Human Resources Director Nick Dimellas expanded on such key objectives as culture transformation, teamwork, talent management and succession, re-architecture grading and reward, and leadership development. The head of Frigoserve, Nikos Vakalis, highlighted the key roles of customer orientation and responsiveness in customer satisfaction. On the second day of the conference Petros Diamantides and Nick Dimellas presented our new organizational structure. Following this presentation all those attending, in six groups of eight, participated in an interactive session entitled ‘Making the most out of the New Structure…Today’ based on the ‘Must-Win Battles’ model. At the conclusion of each day’s business our executives had a chance to relax and participate in some leisure activities, such as bowling, and enjoyed dining at local favorite spots and lakeside restaurants near Orel.

Last September, Frigoglass announced that it has been selected for a prestigious Ruban d’Honneur in round two of the European Business Awards sponsored by HSBC. Our company will now compete as a finalist within the Award for Innovation category for the ultimate prize of a European Business Award.Receiving a Ruban d’Honneur, which celebrates businesses who demonstrate exceptional performance within their sector, is an impressive achievement. The Ruban d’Honneur is awarded to ten successful entrants in each category. Judges select which businesses are awarded and it is from the recipients that the final winner in each category is decided. All Ruban d’Honneur recipients will now appear before a third judging panel of highly regarded academics, heads of state, industrialists,

entrepreneurs and media commentators drawn from across the 27 EU member states.Frigoglass was one of only two Greek companies to be given a Ruban d’Honneur. Being the most geographically diverse player in the ICM industry, Frigoglass consistently invests in innovation and has recently launched the world’s first range of environmentally friendly ICMs.Adrian Tripp, CEO of the European Business Awards, said: “To get this far in the Awards program is a tremendous achievement. The gaze of the European business community is well and truly on the Ruban d’Honneur recipients andFrigoglass demonstrated real talent in innovation despite what has been a difficult trading period. Together with HSBC we wish Frigoglass every success in this next and final round of the European Business Awards.”

Receiving prestigious award

BUSINESSCOPEBUSINESSCOPE

In 2010, as part of our ongoing effort to provide training and development programs to assist employees in acquiring new knowledge and in enhancing their skills, Frigoglass launched the Manufacturing Academy program.The Academy is designed to bring about a genuine improvement in the manufacturing, technical and people skills of our Plant Managers, Line Managers and Plant Supervisors, offering advanced managerial training and enhanced knowledge in various topics, and to provide a tool to benchmark our performance against high standards. The program also aims to increase employee productivity and innovation through cultivating multi-disciplinary skill-sets, and to provide our people improved career advancement opportunities and industry-wide recognized credentials.The following training cycles were organized by Group HR with the valuable support of plant HR departments and Managers:

w The Industrial Systems & Management cycle was developed to provide an understanding of the key elements of hardware and software systems and management concepts that are significant to the success of an industrial company,

as well as to provide a logical framework to identify particular problems and recommend feasible solutions. The Technical Educational Institute of Piraeus in collaboration with Kingston University of London, faculty of Engineering, provided training in Russia, Turkey and Romania.

w The Total Quality cycle presents the way to improve the quality of products and processes, as well as of available supporting tools and techniques. Kingston University of London provided training in S. Africa, Indonesia, China and India.

w The Finance for non Financial Executives cycle focuses on new management reporting, providing participants with an understanding of basic accounting, budgeting and reporting terminology and techniques, and developing their ability to interpret and use financial accounting information. Global Training provided training in S. Africa, Russia, Indonesia, India, China, Turkey and Romania.

The feedback from the vast majority of attendees has been very positive. Participants had the opportunity not only to become familiar with state-of-the-art management practices, but also to share on-the-job experiences and hard-earned knowledge. The program will continue in 2011.

Manufacturing Academy is launched

University & Career fair networkingOne of the employer branding strategies deployed by Frigoglass involves our company’s participation in career days organized by top educational institutions. In September, Group HR participated in the Annual Career Forum organized by the ALBA Graduate Business School - a top-quality academic institution in Greece. Frigoglass executives had the opportunity to personally meet ALBA graduates from all areas of specialization, including full time MBA, Professional MBA, M.Sc. in Finance, and M.Sc. in Strategic HRM. During the subsequent interviews a number of people who could potentially be included in the future talent pool of our organization were identified and the Group HR executives participating had the chance to present our company, our products and our strategy for the years ahead. Similarly, six Frigoglass HO employees participated in the Career Days event organized by Kariera.gr, a Greek employment search site. With the participation of 53 companies representing the majority of Greek industries, this career and networking fair took place at the Helexpo Palace in Athens on October 16-17, attracting close to 8,500 visitors. Based on the substantial number of CVs submitted,

interest in our company was more than evident.Both events offered our company the opportunity to communicate the career prospects Frigoglass has to offer to a pool of candidates that could meet some of our current and future hiring needs. We also had the opportunity to promote our organization to future executives as a ‘great place to work’ both locally and internationally.

10

Working and Winning togetherIn October Frigoglass took one more step towards strengthening its relationship with its supply base by organizing the 1st Frigoglass Supplier Forum at the Klassis Resort Hotel in Istanbul, Turkey. The theme of the forum was ‘Work Together Win Together: working together towards Sustainable Partnerships’, while its main objective was to establish new approaches and new ways of working with Frigoglass suppliers, becoming the springboard for value-creating practices and winning strategies that will help Frigoglass deliver the best products and services to our customers. The Supplier Forum was attended by 69 participants from 40 suppliers coming from 38 countries and covered the top 58 material categories. On October 21 all members of the Frigoglass Team that participated in the forum visited the Frigoglass Turkey plant. They were well received by Plant Manager Mehmet Cimsir and the plant’s management team. After the initial greetings, Technical Service Manager Mustafa Kurt and Production Manager Yücel Kahyaoğlu led two separate groups on a tour of the plant during which participants had the opportunity to not only review the facility but also hear about quality initiatives like Kaizen, etc. In the evening, Frigoglass Chief Financial Officer Panos Tabourlos presented the Suppliers Frigoglass Overview & Prospects and then the entire team enjoyed a sumptuous dinner.On October 22, Supply Chain Executive Director Dimitris Bostanis opened the 1st Supplier Forum with a brief presentation followed by a short video about Frigoglass. Frigoglass Managing Director Petros Diamantides then shared with our suppliers the company’s Corporate Strategic Priorities. He was followed by ICM Marketing Director Alexandros Panas, who introduced them to Product Range Evolution, Sustainability and Innovation. Head of Manufacturing Operations Vassilis Soulis then presented our Manufacturing Network & Systems, followed by Executive Director Bostanis, who returned to update our suppliers

on our Supply Chain Update & Supplier Evolution Process. He also outlined how suppliers can offer added value to Frigoglass based on the Three Pillars: Customer Value Enhancement, Total Quality Management and Sustainability. The initial session was closed by Head of Logistics Services Harry Patsos who presented the Logistics Update. Throughout the forum and during the presentations Frigoglass management focused on communicating to our Supply Partners the following messages:w Frigoglass focuses on quality, value and total cost of

ownership, rather than price alone. w We are working to optimize the value chain, reduce

complexity and build closer relationships with our suppliers. w In many cases, Frigoglass is involving suppliers more

directly in our product creation process and innovation. w We are exploring new ways of working with our Supply

Base, taking action to become Partners in Growth, jointly generating value through shared goals and leveraging our mutual strengths and competencies.

To establish two way communications and strengthen our working together, following the introductory presentations Frigoglass organized the “Winning Together” workshop, attended by all participants. Senior Purchasing Manager Milind Phulse opened the workshop presenting its basic outline and expected outcome. The participants were then divided into six groups, all of which included facilitators from Frigoglass, and the discussion topic was ‘How We Can Win Together’. Following the group discussion, in which all took an active part, the participating suppliers were requested to provide two top improvement ideas per pillar. As a result a lot of good ideas were put on the table. The Supplier Forum was closed by Executive Director Dimitris Bostanis who thanked all our suppliers for their presence and active participation. Most of the feedback the organizers received was very positive and included repeated suggestions urging Frigoglass to organize the Forum on a regular basis.

1st Supplier Forum

BUSINESSCOPEBUSINESSCOPE

On October 20-21 the entire Supply Chain Management team from our plants as well as our HO gathered at the Frigoglass Turkey facility to attend an SCM Alignment Meeting. Supply Chain Executive Director Dimitris Bostanis opened the event with a presentation on the Role and Responsibility Matrix for the SCM team and the Supply Performance Measuring System to be implemented by January 2011. His presentation also included guidelines for the team regarding RFQ 2011, advance payment terms, product change protocols, supplier reduction targets, the upcoming SPM and benchmarking data. Dimitris’ opening remarks were followed by individual presentations from all plant SCM managers that covered each plant’s supply chain organization, a SWOT analysis of the plant’s supply chain operations, KPI evolution, savings projects for 2011, DMC vs NTS, the top 5 challenges for 2011,

the relevant action plan and HO support required, and the top four ‘Must Win Battles’ for the coming year.These were followed by category managers who covered recent market trends, negotiation strategies, supplier strategies, savings projects and target prices for 2011.On the second day of the meeting, Head of Logistic Services Harry Patsos presented a logistics update that covered Albatross, transportation tenders, bar coding and ERP Master Data Management. He was followed by Purchasing Manager Yannis Athanassopoulos who presented a risk management update.Director Bostanis concluded the meeting by thanking the entire SCM team for their dedicated work and continuing efforts, stating that he is confident that effective teamwork will assure the achievement of target prices and budgeted DMC vs NTS in 2011.

SCM Alignment Meeting in Turkey

Last June the Sales Office team leaders from the Africa & Middle East region got together in Nairobi, Kenya for their regional sales meeting, which turned out to be a very successful event, with both business and non business activities taking place.Participants included Director Tom Aas, Marios Kyprianou, Mark Lewis, Mary Kuria, Nicola Nicos, Siraj Syed Humayun and George Alyfantis. The meeting was also honored by a special guest, Feisal Baghasal, Commercial Director of CC Sabco-Kenya, who presented the Coke Business Overview for Kenya.Sessions focused on mid year progress for each sales region and objectives and results of the relevant Sales

Offices. Director Tom Aas presented the FY Year Estimate 2010 and Product Manager George Alyfantis from Marketing, whose contribution was greatly appreciated and vital to team alignment, presented the Marketing Overview as well as updates on current projects. The meeting ended with an open discussion during which all participants had an opportunity to cover key issues including problem solving.During the two-day event the entire team had the chance to attend market visits led by the Coke team members who kindly contributed their expertise. All participants also visited the Nairobi market and enjoyed a sumptuous traditional dinner.

Regional Sales Meeting in Kenya

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visited by key customer officials

Rich in new ideasFirst North/East Europe Region Conference

On July 20, a delegation of officials from Nigerian Breweries Plc (Heineken), including Ms. Phil Aneke, Procurement Manager and Victor Uzondu, National Trade Services Coordinator, visited our ICM plant at Ibadan, Nigeria.The honored guests were welcomed by a plant delegation of our own which included Amakoh Ezenwa, Production Manager, Tunde Orogbemi, Quality Supervisor, Agbegimi Gbenga, Logistics Manager and Humayun Siraj, Sales Office Manager.Frigoglass has always been Nigerian Breweries’ most

The first North/East Europe Regional Sales Conference took place from the 22nd to the 25th of June 2010 in Istanbul, Turkey. Attending were 18 representatives from our North and East Europe sales regions and guests from the Manufacturing and Planning departments. The participants included Suna Aksoy, Øystein B. Andreassen, Natalia Bukreeva, Mert Cemiloglu Mircea Cotuna, Sakis Ganos, George Gotsopoulos, Andrzej Grysiak, Thor Øivind Johansen, Apostolos Karapiperis, Yakup Kordon, Ryszard Mankowski, Andrej Revkov, Tommy Seger, Lilia Sitnikova, Monika Stepniak, Vassilis Soulis and Eleni Tzentzera. It was a significant event that contributed greatly to the sharing of knowledge between numerous sales offices and to improved understanding of current sales results and future challenges. During the conference interesting and

preferred supplier of ICMs, maintaining a 100% share, having supplied over the years a total of about 32,000 ICMs of various models.Following the official greeting, the officials were taken around the production facility and also had a chance to inspect the Quality Control unit and the warehouse.At the end of their three hour visit, our guests expressed their great satisfaction with the services offered by Frigoglass and the quality of the ICMs supplied.

informative presentations by colleagues in Key Accounts, Manufacturing and Planning were highly appreciated. An important part of the conference was the highly anticipated visit to our Turkey (SFA) plant in Silivri. The visitors from our sales offices had the opportunity to tour the plant’s production area, review its model range and of course meet their Turkish colleagues – something both sides were looking forward to. As part of recreational team activities a sightseeing trip to Istanbul was organized that included visits to St. Sophia, the Grand Bazaar, the Basilica Cistern and Sultanahmet Square. The conference ended on a high note with a traditional Turkish dinner and entertainment at Galata Tower, during which all participants enjoyed an appropriate closure of this rich in new ideas multicultural event.

Nigeria plant

BUSINESSCOPEBUSINESSCOPE

SCM Think Ahead WorkshopOn October 20-21 while in Turkey for the SCM Alignment Meeting (see relevant article p.13) the entire Frigoglass SCM team from the plants and our HO also attended a two-day training workshop entitled ‘Think ahead by sharing best practices for effective supply chain management’ delivered by Didier Baltus of MCE, Belgium. The workshop was opened by Supply Chain Director Dimitris Bostanis, who shared his expectations from the coming two days of training. His introduction was followed by team member introductions and a discussion on the participants’ expectations related to the training workshop.Topics covered during the first day included evolution of purchasing over the years, commodity & material strategy and implementation, supplier evolution, moving from price to value addition, procurement and working capital, and supplier framework agreements. The instructor also shared many best practices from various industries on material strategy, supplier integration, and working capital among others. The day ended with an interactive SWOT analysis of supply chain processes by three different groups that also brainstormed and agreed on the top three actions to improve the quality of supplier materials.On the second day the focus shifted to negotiation techniques and styles with the instructor using videos and examples to highlight related cultural issues. Other topics discussed included supplier performance measurement systems and supply chain KPIs. The workshop concluded with a team commitment to achieve their targets and objectives in 2011. The feedback received was very positive with many participants asking for this kind of training to be repeated on a periodic basis.

14

Participating in the 5th Annual Athens Exchange Road Show

In September Frigoglass participated in the 5th Annual Road Show organized by the Athens Exchange to keep international investors up-to-date with Greek market developments. This 2-day event offers the opportunity to investors and companies listed on the Athens Exchange to meet, in one-on-one meetings, providing significant insight to investors that follow and invest in the Greek capital market and further increasing the visibility of participating companies in the international institutional investor community.During the event Frigoglass officials had the chance to meet with new and existing institutional investors, mainly from the European region, and discuss the company’s strategic initiatives and future prospects.

During the last weekend of November, Frigoglass Romania organized a strategic meeting regarding the 2011 business priorities. Participants included plant staff, Sales Office personnel and Frigoserve employees. To add a touch of fun the team headed for Oroshaza in Hungary, a popular resort renowned for its thermal springs. The first half of the meeting was dedicated to departmental presentations, including an overview of the

company’s performance in 2010 (key events and lessons learned) and the main objectives for 2011. Afternoon activities included an innovative outdoor teambuilding mission in which everybody had to act a part in a fairytale combining efficiency, adventure, coordination and fun... while ignoring the cold! This rewarding weekend ended with a small informal party in which all Frigoglass Romania colleagues had great fun.

Work and Fun in Romania

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BUSINESSCOPEBUSINESSCOPE

Improvement ideas rewarded

This year in June Frigoglass Romania re-introduced the Suggestion Box system, aimed at encouraging all employees to contribute improvement ideas for any department, and the response has been phenomenal. Showing great initiative and personal involvement, a great number of excellent ideas were submitted. To date 22 successfully ideas have already been implemented, while another 20 are under evaluation. All ideas are evaluated by the supervisor of the area where the improvement is to be applied and the people are rewarded according to the savings generated.

Trophy of Excellence for Frigoglass Romania

Every year the Timis County Chamber of Commerce celebrates the economic performance of companies that submit their financial statements for the previous year and successfully meet the eligibility criteria. During the 17th edition of this event, which took place on October 28 with 6,300 companies participating, Frigoglass Romania was awarded 1st prize for excellent business results (in its field/group/size) in 2009 and also received the Trophy of Excellence, granted to companies that were ranked among the top three for the past 5 years. Plant Manager Radu Cotuna commented: “We were able to overcome a difficult situation and to strive for excellence even in tough times thanks to a highly professional and committed team.”

Marian Suciu improved production process for S76 and S78 modelsViorel Martiniuc loss reduction for A280 modelIoan Taran loss reduction of production processDragoslav Tarau reduced material usage and printing timeSorin Ostoia reduced material usage and printing time for A280 modelMarin Sirbu correct allocation of utility expenses to Frigoglass and neighboring Obrist Diana Taerel reduced material usage in screen printingEmanuel Minda increased work efficiencySilviu Cernescu increased cutting process efficiency Vlad Calin Crista improved welding area work safety and reduced material usage Goran Raicov reduced glass breaking Daniel Chiriac improved cooler transportation safety Aurelia Adam improved work process for FV 280Dorin Ionascu measure to prevent coolers from falling Porfir Ciusa materials recyclingAdrian Firescu line stoppage avoidance measureAdrian Udroiu increased production efficiency for S76 and S78 models

On October 15 Frigoglass Romania launched a 6-month technical trainee program, aimed at offering young graduates from the Technical University of Timisoara an opportunity to join our production team. The program was designed to allow the selected candidates to learn how to monitor and ensure the effective implementation of quality systems and procedures and to efficiently manage all resources in order to achieve production targets. Following the preliminary interviews, 15 candidates participated in a one-day interactive workshop, during which their specific competencies were identified and evaluated. Based on the evaluation results, 8 trainees were selected to enter the 6-month program. The induction and training schedule covers theoretical and practical topics and

will last 9 weeks. Each week includes a feedback session attended by all trainees and their coordinators from production and HR during which their performance will be reviewed and discussed. To date all trainees have shown remarkable progress, with two of them expected to be promoted to acting foremen before the end of the program, and the remaining 6 expected to assume the role of foreman as soon as they have successfully completed the program.So to our new trainees at Frigoglass Romania Radu Andrei Berechet, Florin Bertea, Kisgyorgy Hunor, Valentin Taifas, Alin Alexandru Pasat, Adrian Rus, Paul Dumitrescu, and Tiberius Popovici we extend a heartfelt ‘welcome to Frigoglass.’

Remarkable progress in Technical Trainee Program

On August 23 our China plant launched a comprehensive Business English training seminar for the Product Development department. To maximize communications efficiency and effectiveness and establish a common communications platform, Frigoglass China invited the American Language and Technology Education Center to deliver training courses to Product Development employees aimed at improving their Business English language skills and at facilitating both internal and external communications.

The seminar was presented by Jazzy Yue, a professional English teacher with over 10 years of experience, and lasted two months. All attendees managed to overcome their initial shyness and with their teacher’s encouragement, became gradually more confident. Under expert and patient tutelage most were able to correct their pronunciation and at the end of the seminar all were very satisfied with their improved language skills and the great strides made in better understanding and using Business English.

Trophy of Excellence for Frigoglass Romania

BUSINESSCOPEBUSINESSCOPE

Avleen was born in Kanpur, Uttar Pradesh, India and holds a B.A. degree from Delhi University and a B.Ed. degree from Annamalai University. She is married to Deepak who runs his own business and they have a 17-year old son, Bhuwan and a 13-year old daughter Sukhmani.

Avleen SachdevaRegion HR Manager

Friendsusually: understandme. Love: isbeyondwordsandexpression. Hate: overstatedandundesired. Dreamof: Oneworldofequalswho communicateinonelanguage. Mostfunmemory: takingfree-styledancinglesson withmyteenagedaughter. Sometimessheusedtofightwith meifIwasnotabletofollowthe steps,andIusedtoreallyfeel scaredofher. Hobby–pastime: meetingandtalkingtodiversepeople. Usuallylistento: whatevermychildrenhaveto sayaboutme. Favoritebook/movie: “Takeyourtime”byE.Easwaran. Mottoinlife: giveyourbestalways.

Getting to know Avleen better!

Andy was born in Shandong, China in 1979 and holds a Bachelor’s degree in Technology and Electronics from Ha Er Bin University. With over 8 years of work experience in production management, he joined Frigoglass in 2010 as Production Section Manager for the pre-assembly, foaming and door departments.

Andy SongProduction Section Manager, China

Here’s what Andy shares with us:

Friendsusually: liketotravelorplaysportswithme. Love: allkindsoffruits. Hate: tofail. Dreamof: travelingaroundtheworld withmywife. Mostfunmemory: lifeduringmyuniversityyears. Hobby–pastime: traveling,playingbadminton, swimmingandallkindsofsports. Usuallylistento: classicalmusic. Favoritebook/movie: SASSurvivalHandbook. Mottoinlife: honorandduty.

Friendsusually: callmewhentheircomputer isbroken. Love: totryoutthenewest tech-gadget. Hate: bureaucracyandinefficient processes. Dreamof: tosailtoAntarctica. Mostfunmemory: runningontheMongolian steppeanddrinkingbeer withnewfoundfriends afterwards. Hobby–pastime: cookingformyYinside, supportingAEKFCfor myYangside. Usuallylistento: lightjazz,bossa-novaand bad80smusic. Favoritebook/movie: FiccionesbyJorge LuisBorges. Mottoinlife: theimpossibleisoften theuntried.

Bill was born in Athens, Greece. After graduating from the National Technical University of Athens with a Mechanical Engineering degree, he obtained a PhD in Industrial Engineering from the same institution. He started his career with Halcor S.A. where he held the position of Development & Planning Engineer.

Bill PapantoniouPlanning Supervisor in Inventory& Planning Department

Few words from Bill

Welcome Aboard

Nicole was born in Caracas, Venezuela and holds a Bachelor’s degree in Business Administration from the Athens School of Economics and Business and an MBA from the Manchester Business School.

Milind was born in 1969 in Poona, Maharashtra, India. He holds a Bachelor of Electronics Engineering and an MBA from Poona University and is a Certified International Purchasing Manager. He is married to Vaishali and they have a 12-year old son, Chinmay.

Nicole MantzikopoulouHead of Coca-Cola Account, Marketing Function

Milind PhulseSenior Purchasing Manager,Supply Chain Function

From Nicole’s notebook

Friendsusually: knockonmydoorwhentheywanttoeat gourmetfood,needadviceorjustwant tohavefun! Love: goingouttodinner,thetheatreorthe movies;outdooractivities;sharinglife withfamilyandfriends. Hate: lazypeople,badfood,meaningless, superficialchatting. Dreamof: contaminatingtheworldwithpositivity. Mostfunmemory: pretendingtobeabrideforaresearch projectduringmyuniversityyears. Hobby–pastime: Cooking,dancing,pilates,swimming, walkinginnature,meetingwithfriends. Usuallylistento: AudioBooks,MichaelBubble,Eros Ramazzoti,GeorgeMichael,Shakira. Favoritebook/movie: SuccessIntelligencebyRobert Holden/Betterlatethanlater Mottoinlife: Nothingisimpossible,ifyoureallywantit.

Friendsusually: findmeconnecting, talkative,humorous, fullofenergyevenatnight… Love: makingfriendsfromdifferent culturesandnationalities, aswellassinging,dancing, andtraveling. Hate: beingalonewithoutfriends andpeoplearound. Dreamof: travelinginaspaceship. Mostfunmemory: DancingtoanEnglishsong onTimonIslandinMalaysia. Hobby–pastime: Watchingmoviesanddetective serials,reading,surfing, travelingtonewplaces. Usuallylistento: HindiandMarthimusic, softmusic. Favoritebook/movie: Casey’sLaw:IfSomething CanGoRight,ItShouldby AlbertV.CaseyandSeven HabitsOfHighlyEffective PeoplebyStephenCovey. Mottoinlife: WalktheTalk.

Milind talks about himself

Few words from Gizem

Love: dreamingbigandachievingmy dreams.Ialsolovechallenges. Hate: Idefinitelydon’tlikeliesand Idon’ttoleratethem. Dreamof: buyingayachtandtraveling aroundtheMediterranean. Hobby–pastime: trekking,skiing,spendingtime withmyfriends. Usuallylistento: rockmusic,butwhatever catchesmyearsisgoodtome. Favoritebook/movie: allbooksbyPeyamiSafa andtheStarWarsseries.

Gizem was born in Kesan, Turkey in 1985 and holds a Mechanical Engineering degree from Yildiz Technical University. She started her career with the Lonca Company in 2007 and then moved to Ford Otosan as Purchasing Engineer. Her favorite pastimes are traveling, skiing and reiki and she also speaks a little Japanese.

Gizem MadaraliPurchasing Supervisor, Turkey

welcome aboarDwelcome aboarD

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Prashant was born in 1978 in Lucknow, Uttar Pradesh, India and holds a Bachelor of Commerce and a Post Graduate Degree in Business Management from the University of Delhi, Vishwa Bharati. He is married to Nitika, and they have a 3-year old boy, Aksh.

Prashant GuptaProduct Manager, Marketing

From Prashant’s notebook

Friendsusually: callmeMr.Dependable. Love: myfamily,mycountry, Frigoglass,travelingtonew placesandmeetingnewpeople. Hate: perversion,deceit,one-upmanship. Dreamof: leadinganorganization bytheageof40. Mostfunmemory: mysonwinkingatmewhen Ifirstmethimimmediately afterhisbirth. Hobby–pastime: readingforself-development, playingfieldgames. Usuallylistento: soulsoothingmusic.Favoritebook/movie: booksonself-development andBenhur,300,WhereEagles Dare,ABridgeTooFar, SavingPrivateRyan Mottoinlife: Livelifekingsizebutdon’t takeupdrugs,don’tbe jealous–matchup.

Filiz was born in Yozgat, Turkey in 1981 and holds a Bachelor’s degree in Business Administration from Marmara University. She started her career with the Çağdαşlar Customs Company in 2001 and then moved to the Gökbora Transportation Company as Operations Manager.

Filiz AvsarLogistics Officer, Turkey

Love: natureandallthecreatures ofnature. Hate: allkindsofdiscrimination. Dreamof: goingtoCubainthenearfuture. Hobby–pastime: scubadiving,paintingoncanvas usingcolorsfreely,andwatching movies,especiallyindependent films. Usuallylistento: allkindsofmusic,includingsuch favoritesasMarianne Faithful,Muse,JayJayJohanson, PinkFloyd,andDepecheMode.Favoritebook/movie: TheStrangerbyAlbertCamus, WhiteNightsbyDostoyevski, OtherVoices,OtherRoomsby TrumanCapoteandLostin TranslationbySoffiaCoppola, allofMiyazaki’smovies,Lost HighwayandMulhollandDrive byDavidLynch,InTheMood forLovebyWongKar-Wai, ClockworkOrangebyKubrick andFunnyGamesbyMichael Haneke. Mottoinlife: Carpediembutbepermanent.

Few words from Filiz

Yphone was born in Sichuan, China in 1974 and graduated from South China University of Technology, Guangzhou with a degree in automation. With over 11 years of work experience in operations management including the position of Production Manager of the Procter & Gamble Duracell plant, he joined our China plant in 2010.

Yphone WuProduction Manager, China

Knowing Yphone better

Friendsusually: liketosharetheirworkor lifeexperiencewithme. Love: deliciousfood. Hate: toseparatefrommyfamily foralongtime. Dreamof: achievingworkandlifebalance. Mostfunmemory: playingwithmysononthe weekends. Hobby–pastime: cookingandwatchingDVDs. Usuallylistento: CCTV-9Favoritebook/movie: the‘24’anti-terroristtvseries. Mottoinlife: youpain,yougain.

Rasto was born in 1972 in Brebes, Central Java, Indonesia and holds a Bachelor’s degree in Industrial Engineering from Bogor Agriculture Institute. He is married to Anggraeni Sulistyowati and they have two children, 9-year old Azhan Anggarajati Rabbani and 5-year old Hafiza Putri Kayyisa.

Rasto MaintarSupply Chain Manager, Indonesia

Friendsusually: talkandshareaboutlife… Love: playingwiththekidsduring myfreetime…cultivating socalled“familyvalues” inmyyoungsonanddaughter. Hate: whenIhavenooptions. Dreamof: abalancedlife–asit’squite challengingsometimes tobalancebetweenwork andfamily. Mostfunmemory: celebratingtheachievement… Hobby–pastime: cycling,onceinawhilegoing tothecountrysidefortrecking andcampingwithfamily duringtheweekend. Usuallylistento: HollyQuranrecitationsFavoritebook/movie: Muhammad”byMartinLings Mottoinlife: PrayHard–TryHard.

Rasto talks about himself

Irene was born in 1982 in Baturaja, South Sumatera, Indonesia and holds a Bachelor’s degree in Business Administration from the Royal Melbourne Institute of Technology. After graduating she joined Frigoglass Indonesia.

Irene HusniSales Administrator,Indonesia

Love: cooking,travelling,interiordesign, property. Hate: IreallyhatetovisittheGhostHouse inthethemepark. Dreamof: travelingtomorecountries,having abetterIndonesiatosupportworklife balanceforeverybodywholiveshere. Mostfunmemory: gotlostinGoldCoast,Australiawhile myplanewasdepartingin30minutes. ThankGod,theplanewasdelayed. Hobby–pastime: swimming Usuallylistento: MariahCarey,MichaelBuble, BritneySpears.Ialsoenjoylistening tonurserysongs;theymakemefeel youngandenergetic. Favoritebook/movie: ‘YourBestLifeNow’bypastorJoelOsteen Mottoinlife: bethankfulwithwhatyouhavenow andbechallengedtohavesomething different.

Here’s what Irene shares with us:

Barun was born in Agra, India and holds a Master of Social Work degree from Dr. B.R.A. University, Agra. He is married to Renu and they have a 3-year old son, Tanmay.

Barun DeyDeputy HR Manager, India

Let’s meet Barun!

Friendsusually: likemycompanyandconsider meaveryjovialperson. Love: myfamily Hate: peoplewithamean-spiritednature Dreamof: obtainingapowerfulleadership positioninsocietyandbeing admiredbyeveryonewhether insideoroutsidetheoffice Mostfunmemory: singinginfrontoffamilymembers underthepresumptionthatIcansing beautifully. Hobby–pastime: watchingTV. Usuallylistento: softmusic. Favoritebook/movie: TheWinningandTitanic. Mottoinlife: Beasuccessfulprofessional andagoodhumanbeing

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welcome aboarDwelcome aboarD

On October 6 2010, at the National Association of Convenience Stores’ NACS Show in Atlanta, Georgia, Frigoglass and Coca-Cola Recycling LLC announced that they are joining forces to give used plastic beverage bottles a new life through recycling and re-use. The two companies revealed a joint effort that will facilitate the manufacturing of ICM components from specially processed post-consumer recycled polyethylene terephthalate (R-PET) bottles.“Our commitment as a global supplier of Ice Cold Merchandisers is to design and produce innovative products that aim to reduce the impact on the environment,” said MD Petros Diamantides. “Our collaboration with Coca-Cola Recycling is another milestone in our effort to promote sustainable development in our operations.” ”We envision a world where used beverage containers are not seen as waste, but as valuable resources that can be used over and over again to manufacture new products,”

noted John Burgess, President of Coca-Cola Recycling LLC. “We are pleased to work with Frigoglass in bringing that vision to life with cooler components made from recycled PET plastic bottles.”In addition to the recycled component initiative, at the NACS Show Frigoglass showcased Miracool, the 2011 range of ICMs developed specifically for the North American market. The Miracool product line, which is based on a cartridge-type refrigeration system that is easily removable and interchangeable across models, offers environmentally friendly features including natural substances in the insulation process, increased recyclability and technology ready to accept natural refrigerants.

Frigoglass and Coca-Cola Recycling announce green innovation

Green is Cool

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On October 8th 2010, Frigoglass received an Award at the Heineken International Purchasing Conference in Noordwijkerhout, The Netherlands, in recognition of its valuable contribution to Heineken’s ‘Brewing a Better Future’ sustainability program. Cooling beer at the point of sale ensures the quality of the beverage but also generates carbon emissions. Therefore, Heineken introduced a global policy earlier this year which specifies that every new cooler installed, either as a new installation or as a replacement, must meet a new, more efficient specification.A main supplier of Heineken for more than 20 years, Frigoglass was pleased to also become Heineken’s main supplier of coolers that meet its new “green” specifications. These are none other than our Ecocool product line that feature reduced energy consumption and minimized environmental impacts through the use of natural refrigerants and natural substances in the insulation process, and by being fully recyclable.

Presenting the award, Mark Bekkers, Head of Group Purchasing at Heineken, said “Frigoglass has played a significant role in helping to implement our green strategy and will continue to be a strong partner as we continue to drive our ‘Brewing a Better Future’ program.” ICM Chief Operating Officer Tom Aas noted “Ecocool is the world’s first complete range of commercially viable, environmentally-friendly coolers. Working in partnership with our customers is of absolute importance to us and we look forward to continuing our relationship with Heineken so that we can support each other in our sustainability ambitions.”

Our greencredentials recognizedby Heineken

In 2009 Frigoglass South Africa developed an integrated business management system (BMS) conforming to the ISO 9001:2008 and ISO 14001:2004 requirements. A new feature of the BMS is the health and safety management system that is being developed in accordance with the of OHSAS 18001:2007 health and safety system specification. Moreover, the BMS is presented to the end user through an internal web interface (i.e. saving pages as html files) which allows easy access to information such as procedures, instructions, forms, etc., thus making a positive contribution towards reducing the amount of documents being printed and kept for reference purposes.Recognizing how critical a resource water is especially in terms of sustainability, Frigoglass South Africa has spared no effort to reduce water consumption by 10% annually.A key factor is measuring consumption against production,

which has shown that they have managed to produce more with less water by successfully implementing water saving projects over the past 3 years. The 5S system, lean manufacturing changes and monitoring have also contributed to achieving their objectives.Carbon footprint reduction has only recently gained momentum in South Africa. With new laws and taxes being drafted regarding CO2 emissions, Frigoglass South Africa has proactively been finding ways to reduce its carbon footprint, mainly by reducing electricity consumption by 10% annually for the past 3 years and is on target to achieve this for 2010. The measures applied to date include regulating electric water heater (geyser type) temperatures, installing lower wattage lights throughout the plant, removing or limiting the use of high wattage lights and increasingly using piped gas for heating.

Proactive environmental initiatives

GREEN IS COOLGREEn IS COOL

In October 2010 our Head Office, acting on its consistent commitment to a healthy and safe work environment, organized an indoor measurement of inhalable airborne dust particles. Air, like water and nutrition, is a necessary resource for human beings. Clean air keeps our body and mind healthy and functioning properly. Besides health issues, fresh air is an important factor that affects concentration, productivity and fatigue. Indoor inhalable air that exceeds a specific limit of airborne dust particles per cubic meter may cause health hazards that include but are not limited to allergies, asthma, and chronic headaches due

to insufficient oxygen input. Even people who don’t suffer from a respiratory condition can feel the effects or symptoms from contaminated air such as sneezing, coughing or an irritated throat. The measurement in our Head Office was conducted for a full day by a specialist Environmental Engineer from Ergonomia, our health and safety consulting partner according to ELOT EN 1232-98 standards. Special air pumps equipped with measuring filters captured and weighed floating dust particles in preselected areas. The results confirmed that our workplace is as clean, fresh and cool as can be!

A clean and fresh Head Office workplace!

Our Kato Achaia plant in Greece remains committed to occupational health and safety and has focused on renewing its certification under the OHSAS 18001 specification. During the year, there were three meetings with the union and employees were invited to propose solutions that will help them improve the quality of their work and performance. The key issue in the first meeting was that workplace housekeeping and cleanliness are essential to avoid creating conditions that may lead to accidents. The message was that improved work conditions, not just productivity, will result in improved performance and drive long-term sustainability. The second meeting focused on the appropriate and continued use of personal protective equipment issued to employees to help prevent accidents. It was agreed that

proper procedures should be strictly applied and monitored to meet the company objective for zero accidents. The third meeting was devoted to highlighting the work problems faced in various jobs and proposed solutions. The main issues that were raised included the lack of proper signs in many areas of production, the lack of instruction on the proper use of personal protective devices, the risks associated with the carrying of raw materials, and the need for guardrails where necessary. The common goal of the certification body and our company is to continuously improve operations in all departments, something that can only be achieved if procedures and rules are strictly followed. The 2011 Health & Safety plan for the K-A plant will include a fire drill with the assistance of the fire brigade and training in first aid.

Committed to a safe work environment

Health & Safety

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Noise Pollution

Noise has historically been an important environmental issue. Even ancient Rome had rules about the noise emitted by the ironed wheels of wagons which battered the stone-paved roads, annoying the citizens and disrupting their sleep. However, noise pollution became much more common after the industrial revolution. Machinery of every kind surrounded modern people making our everyday environment a very noisy place! Some of the health concerns that relate to very high noise levels include but are not limited to the following:

Sleep disturbanceWhen in an environment with noises that reach higher than 30 dB (Decibel is the measurement unit for sound intensity) the difficulty in sleeping might cause to an individual increased blood pressure, changes in respiration, cardiac arrhythmia, and increased body movements. It is therefore advised to try and reduce the noise level in your bedroom by filtering sound sources, such as a television set or a computer fan. A good and quiet night’s sleep will help you feel healthier and happier the morning after.

Physiological FunctionsProlonged noise exposure may have an adverse impact on physiological functions, and susceptible individuals may develop

permanent effects, such as hypertension and ischemic heart disease. Studies have shown that workers exposed to high levels of industrial noise for 5–30 years may show increased blood pressure and an increased risk for hypertension.

Mental IllnessEnvironmental noise is not believed to cause mental illness directly, but it is assumed that it can accelerate and intensify the development of latent mental disorders.

PerformanceAlthough noise-induced arousal may produce better performance in simple tasks in the short term, cognitive performance, such as reading, attention, problem solving and memorization, substantially deteriorates for more complex tasks. Noise may also produce impairments and increase in errors at work, and some accidents may be an indicator of performance deficits.

The sound of music coming from the speaker of a CD player may be a source of immense relaxation and pleasure. The moment sound becomes noise and therefore annoyance is when either the sound is played extremely loud or (more often) when is not our intension to hear it (road traffic, the neighbor’s TV set, working mechanical equipment etc). In large cities like the ones most of us live in, it is almost impossible to completely isolate yourself from environmental noise caused by technological evolution. But if we can’t stop technology from moving forward, we can surely reduce the “ruckus” it makes either by filtering it, or by taking some time away from all, just to enjoy the sound of silence.

On September 13 our colleagues at Frigoglass Romania launched a workplace cleaning project and asked their fellow employees to propose taglines or slogans that would best describe their initiative. The winning entry “a clean environment is a pleasant environment to work in – for you, for the future be responsible” was put up in the production area, inspiring people to think about their role in maintaining clean and healthy workplace conditions. Claudia Urs and Alex Giurca, who came up with the winning slogan, were rewarded with a barrel of beer each for contributing to a cleaner, healthier and better looking facility that, of course, can be further improved upon.

A winning slogan for a cleaner workplace

Launching “noise program” in South AfricaOccupational noise-induced hearing loss is one of the non-reversible impairments that many blue collar employees have to face. Frigoglass South Africa recently performed a health risk assessment and environmental survey and prioritized a noise program to protect employees. Noise emitted from various tools and machines was measured at/above the occupational exposure level. An action plan was presented to management and in consultation with the health and safety committee additional measures were implemented. A survey

was conducted of the various types of hearing protection that would be preferred by employees which resulted in two types being selected and supplied. The noise protection selected will effectively reduce noise levels by 25dB.With Health and Safety being an important part of their daily work routine, our colleagues at Frigoglass South Africa are “doing their bit” and urge us to join hands and expand our efforts across the globe, sharing valuable experiences and know how to improve day to day work conditions.

HEALTH & SAFETYHEALTH & SAFETYHEALTH & SAFETYHEALTH & SAFETY

innovation

i

1903, the distinguished professor Simon Newcombe had mocked the very idea of flying as totally impractical. Just 56 days later, at Kittyhawk, North Carolina, Orville Wright became the first man to fly in a power-driven airplane. Today, at the threshold of a new millennium, innovation reflects and shapes the vision of the future, creating an exciting new world of new possibilities and advanced technological applications. One of the era’s greatest challenges is not only to design and develop the tools of the future but also to adapt the achievements of technological innovation to constantly evolving human needs, meeting contemporary requirements for improved living standards as well as expanded prospects. This is a challenge we, at Frigoglass are preparing to successfully tackle.

Our organization values innovation and strives to establish the kind of corporate culture that supports sustainable innovation and enables it to become part of our company’s DNA. Creating this kind of innovation-friendly culture is not accomplished overnight and requires a group-wide commitment. Outdated ways are challenged, while practices facilitating our ability to originate are adopted for the purpose of adding value. Faced with the ongoing challenge of developing advanced products and services and maintaining our role as an industry leader, all of us throughout our organization should be willing to become proactive innovators and always explore new ways of making innovation a day-to-day reality!

nventiveness and passion for new achievement did much more than raise our standard of living; it changed the lives of millions of people all over the world, bringing about great shifts in the distribution of population and location of power, creating new social prospects, transforming education and much else, in ways which few people fully appreciate. In other words, innovation made civilization possible, reflecting man’s persistence, optimism and originality combined with a firm conviction that there are more effective, more efficient or elegant ways of doing things. For centuries, while many innovations have met with a warm welcome, others have been greeted with skepticism. It took repeated attempts, endless demonstrations, monotonous rehearsals before innovation could be finally accepted. “Very clever but they will never replace the horse” some scientists said when they saw the first motor-cars. The skeptics often argue that innovations are too visionary. For example, in the early days of aviation some prominent astronomers warned the public that the idea of gigantic flying machines speeding across the Atlantic and carrying passengers was utterly impossible. Earlier still, in October

From innovation—man’s creative genius to conceive and introduce something new and useful to society—has arisen the vast difference between our way of life and that of animals.

if you can dream it, you can do it Walt Disney (1901-1966) f ilm maker 27

the world would be a poorer place without the visionaries who developed new, value-added ideas and created

something unique that would not naturally evolve via ordinary processes. These individuals challenged old as-

sumptions, conceived new possibilities and originated breakthrough ideas, closing the gap between the theory

and the practice of innovation and turning inventive thinking into intelligent, inspired action. As argued by Profes-

sor Elias Karayannis, “innovation is by no means synonymous with invention. Innovation is the successful in-

troduction of an invention to a social and economic context; something that the average consumer would have

the desire to purchase. In other words, innovation is the conversion of knowledge into financial resources.”

Innovative geniuses offer some of the most fascinating stories the world has ever known—from the Italian Leon-

ardo da Vinci and the French Jules Verne who envisioned the shape of things to come, to the Beatles, the British

pop band that forever changed the face of Western music. However, for the purpose of this feature, we chose to

present some of our very own—truly innovative minds from Germany, Russia, Greece and the USA, who applied

their innate creativity on the job.

taking a new step, uttering a new word, is what people fear most Fyodor Dostoevsky(1821-1881) writer

Visionarieswho made a difference

jAwards, including a record four in one year. Moreover, his dream of an organized amusement park came true in 1955 and ever since the magic kingdom of Disneyland has entertained more than 200 million people from all over the globe. Today, the corporation he founded has annual revenues of more than $35 billion, a clear indication that the world is still moved by Walt Disney’s innovative vision.

Walt Disneytimeless magic

ust imagine the world without Disney’s magic and optimism. A restless mind that pioneered the field of animation and transformed the entertainment industry, Walt Disney (1901-1966) was a bridge between the fond memory of the past and the vision for the future. A pioneer and innovator, and the possessor of one of the most fertile and unique imaginations the world has ever known, he was able to see the entire picture, connecting advanced technology to his ongoing mission of making life more enjoyable and fun. During his 43-year Hollywood career, which spanned the development of the motion picture industry as a modern art form, Disney established himself and his innovations as a genuine part of contemporary culture.

Walt Disney created some of the world’s best known fictional characters. Mickey Mouse, who made his screen debut in 1928, was the first synchronized sound cartoon, while Snow White and the Seven Dwarfs, which premiered in 1937, was the first full-length animated musical feature and is still considered one of the great feats of the motion picture industry. In the following years, Walt Disney Studios completed more than 100 animated features, including such classics as Pinocchio, Fantasia, Dumbo, Bambi and the highly acclaimed Mary Poppins, which combined cartoon animation with live action. His inquisitive mind and endless drive for perfection resulted in 26 Academy 29

tp

Agrippina Vaganovamastering ballet

recision. Quiet power. Controlled strength. Vaganova-trained dancers are easy to spot: their bodies breathe flair and character to every move. But who was the woman who set the stage for them? It was a Russian ballerina, Agrippina Vaganova (1879-1951), who revolutionized the art of ballet with the technique that bears her name. As a dancer, Vaganova was renowned for her strong jumps and elegant technique but she wasn’t emotionally expressive. This criticism influenced the marriage of intricate footwork and artistic expression that encapsulates her pioneering philosophy, her insistence upon a fully engaged class where every step is meaningful. The so called “Vaganova system” takes the best of the old imperial ballet style -a romantic plasticity allied with Italian virtuosity- and blends it with a more athletic movement to form a method that does not isolate one particular part of the body but trains it into one harmonious whole. Vaganova perfected this form of teaching into a workable syllabus and her textbook Fundamentals of the Classical Dance (1934) earned her a highly respected place in the history of ballet. The Vaganova Ballet Academy in St. Petersburg, one of the most famous and influential dance schools in the world, boasts of such famous graduates as Rudolf Nureyev, Natalia Makarova and Mikhail Baryshnikov.

Joseph Pilates fitness for happiness

‘To achieve happiness you must gain mastery of your body.’ This is the philosophy of the Pilates method of body conditioning, a unique system of stretching and strengthening exercises that revolutionized physical fitness. Invented over ninety years ago by the German Joseph Pilates (1883-1967), this method that tones muscles, improves posture, provides flexibility and creates a streamlined shape has evolved

into a vision of an ideal lifestyle attained through the balance of body and mind. Rather than isolating muscles and working each area individually, the Pilates philosophy focuses on treating the mind and body as an integrated whole—the first step towards the goal of overall fitness and the enjoyment of a full life. Joseph Pilates began developing his exercise system in Germany in the early 1900s. Plagued by asthma, rickets and rheumatic fever as a child he was determined to strengthen his frail and sickly body. Eventually, he came to believe that bad posture and inefficient breathing lay at the roots of poor health. He ultimately devised a series of exercises focusing on breath awareness, spine alignment and abdominal muscle strengthening and engineered all the equipment required. He called his method “The Art of Contrology,” or muscle control, to highlight his innovative approach of using the mind to master the muscles. After immigrating to the United States in 1926, Pilates set up the first official Pilates Studio in New York City where he maintained a steady and devout following among well-known dancers and performers.

creativity is thinking up new things, innovation is doing new things30

f

aJennifer Tuttlemath as easy as 1, 2, 3!

few years ago, Jennifer Tuttle, a 30-year-old elementary school teacher from New Baltimore, Michigan, USA invented an educational game that uses singing and visual number patterns to teach math. Understanding the frustrations children experience when dealing with numbers, Tuttle used for years a program that taught kids as young as eight to multiply by moving, chanting and evaluating visual patterns. In 2005, a parent begged Jennifer to explain how she taught her second grade daughter to multiply, as her fifth grade son was still having difficulties. The parent, a learning consultant for a local school district, was so impressed with Jennifer’s method of teaching multiplication and division she asked her to hold a workshop to train the staff in her school district. It was then that Jennifer realized the need for an easier, more effective way of teaching elementary math. Turtle plans to launch her own company, marketing her innovative game to parents and classroom teachers.

Aristotle Racing Teamformula for successour years ago a group of Mechanical Engineering majors at the University of Thessaloniki decided to attempt something never tried before in Greece: to design and develop a small Formula-style race car and participate in the global student design competition organized by SAE International (formerly Society of Automotive Engineers). Their task was not easy. They had to get out of the classroom and apply textbook theories to real work experiences, encompassing all aspects of the automotive industry, from research and manufacturing to marketing, management and finance. Most of the people who listened to their plan discouraged them but they persisted. With frugal means and hard work they built from scratch a vehicle that goes from 0 to 100 kph in 4 seconds! In its debut appearance, at Ferrari’s racetrack in Italy in 2007, the Aristotle Racing

Team was among the 12 vehicles that made the finish line, while last year it received the best car design award in England’s Silverstone. Today, 22 students are involved in the project, having learned to work with disciplined passion in a highly competitive international environment that requires innovative thinking and clever problem solving.

creativity is thinking up new things, innovation is doing new things Theodore Levitt (1925-2006) economist 31

SpacecraftThe launch of Sputnik in 1957 electrified the world, inspiring a generation of engineers. Spacecraft have thrilled us, expanded our knowledge of the universe, contributed to new products and improved weather forecasting and wireless communications.

ImagingFrom tiny atoms to distant galaxies, imaging technologies -electron microscopes, ultrasound, radar, sonar, CAT scanners- have expanded the reach of our vision, giving us incredible new views of the universe.

ElectrificationFrom a handful of people and a few factories in 1900, electricity now reaches virtually every corner of the globe. It has made large-scale manufacturing possible, encouraged the growth of cities, transformed farming, and magnified our ability to communicate.

Agricultural MechanizationTractors, reapers and combines mechanized farming, while hundreds of other machines transformed it from muscle power to machine power, vastly increasing its efficiency.

AutomobileA symbol of personal freedom, as well as the world’s major transporter of people and goods, the automobile, whose mass production originated in the early 1900s, is largely responsible for shaping the contemporary landscape in most developed countries.

AirplaneTrips that once took weeks or even months now take hours. Invented in 1903 by the Wright brothers, planes transport people and enable us to depend on overnight delivery of goods and documents.

As we head into the second decade of the new millennium,let’s look back for a moment at some of the greatest engineering achievements of the last 100 years that we use every day and probably take for granted. As you may have guessed, refrigeration couldn’t be but one of them!

achievements Technological

of our time

innovation is seeing change as an opportunity - not a threat

ENGINES OF GROWTH

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TelephoneThe telephone is a cornerstone of modern life. Where news-bearing messengers once traveled by horse or foot, today phone connections enable instant communications, while mobile telephony connects us even more conveniently.

Household AppliancesSuch innovations as resistance heating and microprocessor technology led to washing machines and vacuum cleaners, electric stoves and heaters, toasters and microwave ovens, freeing up time from household tasks and food preparation.

ElectronicsThe vacuum tube dominated the first half of the 20thcentury; the transistor and integrated circuit the latter half. They gave us hearing aids, television, computers,CD players, bar codes, cellphones, e-mail and the Web, boosting communication and convenience.

Radio and TelevisionRadio and TV gave us real-time windows

into remote areas of the world. The explosion of television in the 1950s brought sports, culture, music and entertainment into our homes. More recently, technology has put these

into our pockets.

ComputersComputers have transformed businesses and lives around the world, increasing productivity and providing accessto vast amounts of knowledge with little effort.

InternetFrom its origin in the 1960s as a network linking university research centers, the Internet grew explosively in the 1990s to transform business practices, educational systems and personal communications, providing global access to news, commerce and vast stores of information.

Laser and Fiber OpticsPulses of light from lasers are used in industrial tools, surgical devices and satellites. Fiber optic cables arethe medium of choice for modern communications, carrying vastly more information than copper cables.

Water SupplyClean water has significantly reduced water-bornedisease and made household work more convenient. Large-scale water projects spurred the developmentof entire regions, even turned whole countries intoself-sustaining agricultural economies.

RefrigerationThe ability to transport and store fresh foods was made possible by refrigeration, which completely changed our nutrition habits. Often taken for granted, refrigeration is one of the most important technological innovations in human history—but you already knew that!

Health TechnologiesArtificial organs, replacement joints, electrocardiographs and pacemakers have saved and improved the quality of life for millions. Fermentation processes and large-scale manufacturing techniques have facilitated the production of vaccines and other pharmaceuticals to reduce or eliminate disease.achievements

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smallinventionsgreat

Over the centuries great innovations have consistently changed the worldfor the better. However, great innovations are not only the big breakthroughs but also the small devices which are economical, avoid messy procedures, reduce tedious work and save time. For example-as we at Frigoglass well know, the crown cap bottle closure saved cork. Correctly identifying human needs and then devising the right solutions that can dramatically improve everyday life is a rare and precious quality. As 1937 Nobel laureate Albert Szent-Gyorgyi said, “genius consists in seeing what everyone has seen and thinking what no one has thought.” Here are some of those great small inventions that made our life easier and more fun!

MatchesIn 1827 the British chemist John Walker made matchesfrom splinters of wood tipped with a chemical mixturethat ignited when struck on sandpaper. Some 20 years later the first safety matches, with a special striking surface,were introduced by the Swede John Lundstrom.

Traffic LightsA traffic signal-arm with red and green gas-lamps for night use was tried out in London in 1868 but the gas exploded killing a policeman. The first traffic light, red and green only, was installed in Cleveland, USA, in 1914. Automatic traffic lights were used in London in 1925.

INNOVATIONS THAT CHANGED EVERYDAY LIFE

smallIce Cream ConeThe earliest reference to ice cream appears in 1686 in the accounts of Lord Steward’s Department itemizing dishes for King James II. Ice cream cones, popularized in the early 1900s, were initially rolled by hand but in 1912 Frederick Bruckman from Oregon, USA patented a cone-rolling machine. He sold his company to Nabisco in 1928, which still produces icecream cones.

ForkForks were first used in 11th c. Italian households for eating fruit that would otherwise stain the fingers, and by the 1450s they started to replace the sharp-pointed knife for lifting meat from the plate. Until about 1900, British sailors were not allowed to eat with forks; to do so was considered unmanly!

Post-itIn 1968, Dr. Spencer Silver, a chemist at 3M in the USA, accidentally developed a low-tack, reusable, pressure sensitive adhesive. In 1974, a colleagueof his, Art Fry, came up with the idea of using itto anchor his bookmark in his hymnbook.Fry then developed the idea and in 1977 3M launched the product. The term ‘Post-it’ andthe canary yellow color are trademarks of 3M.

Jigsaw PuzzleIn the early 1760s English engraver and map-maker John Spilsbury started to paste his maps onto thick wooden blocks, cut them into pieces—one country to a fragment—and placed them haphazardly in a box. When the pieces were later reassembled they made up a map. His invention was seized upon by educators who thought it would be a fun way of teaching children geography.

ScissorsThe familiar type pivoted between handle and blade was being made 2,000 years ago in the Roman Empire. They came into wide domestic use in Europe in the 16th century and the first large-scale production began in 1761.

AspirinBest known for its pain-killing properties, Aspirin was developedin the late 1890s by the Germanchemist Felix Hoffmannto relieve his father’srheumatism. It camefrom salicylic acid, originallyobtained from willow-tree bark. In 1899 it was synthesized by Hoffmann’s employees, the Bayer chemical company.

ZipperIn 1906 Gideon Sundback, a Swedish engineer working in America, produced a fastener using interlocking metal teeth drawn together by a slide. In 1913 it became commercially viable when he developed a machine for stamping out the teeth and crimping them to fabric tape.

Yale KeyLinus Yale Jr, an American locksmith from Philadelphia, perfected the pin-tumbler lock, which he patented in 1865 and which remains in use virtually unchanged. This cylinder lock was cheap to produce; all its parts were mass produced from the outset, even though the end products were not identical.

INNOVATIONS THAT CHANGED EVERYDAY LIFE

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created Mavericks who

new opportunitiesInnovation is not something that only happens in secluded R&D laboratories.It also means original entrepreneurship, path-breaking business ideas and bold marketing projects. Here are some famous executives who were open to new ideas, championed them with unwavering passion and showed the worldwhat it takes to embrace change and revolutionize business, delivering valueto the customer. These innovative leaders did not wait for opportunities to come along: they created them!

Ted Turnerround-the-clock entrepreneurA truly amazing personality who revolutionized the media business with the creation of TBS and CNN cable networks, Ted Turner (b. 1938) is an innovative and risk-taking communications entrepreneur responsible for rethinking the way we use television in the last three decades. Who ever heard of broadcasting news 24 hours a day before Ted Turner? In 2006, Turner received a global innovation award designed to honor outstanding personalities whose influence spans the world.

Lee Iacoccachanging the face of business

One of the most famous business people in the world and one of the greatest American CEOs of all time, Lee Iacocca (b. 1924) is known for his innovative management style during his years at both Ford and Chrysler that changed the face of American business. While at Ford, he came up with several very innovative purchasing concepts and payment plans structured to be affordable to the consumer. His philosophy was clear: “Continually innovate your life and your industry. Know when it is time to embrace change and growth. You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere.”

REVOLUTIONIZING BUSINESS

innovation is the process of turning ideas into manufacturable and marketable form36

Jeff Bezospioneering e-commerce The founder of Amazon.com, an Internet goliath that sells everything from books to laptops to gift baskets, Jeff Bezos (b. 1964) has established himself as a pioneer of e-commerce and a paragon of today’s business innovation. “There’s no bad time to innovate” he says. “You should be doing it when times are good and when times are tough—and you want to be doing it around things that your customers care about. Innovative ideas don’t require big budgets. They require thoughtfulness and focus on the customer.”

Bill Gatesshaping the futureA contemporary innovative hero who realized the long-standing dream of making a mainframe computer intoa PC and paved the way for future innovators, Bill Gates(b. 1955) has been a creative person since his early childhood.At age fourteen, having already designed a computer program, he launched his first company, which monitored traffic for the Department of Transportation, and in 1975, at age 20, he founded Microsoft, a company that largely shaped the world as we know it today—from Internet browsing to digital photography to sophisticated computer games. When his company went public in 1986, he was already a 31 year old billionaire. Gates, who last year received the ‘Most Innovative People Award for Technology Innovation’ in recognition of his success in revolutionizing the way personal computers and software fit into everyday life, said that “luck played a role, but I think the most important element was our original vision.”

Phil Knightreinventing sports marketingWhat comes to mind when you think of the phrase “Just do it”? If you think of Nike, it’s proof that Phil Knight (b. 1938) successfully executed his objective when he created his now multibillion-dollar sport shoes company nearly 40 years ago. Knight, who had a flair for innovation, changed the way that athletic shoes were marketed in two ways. First, he struck major endorsement deals with sports stars, especially Michael Jordan, which created an aura of dominance and success.No longer just the shoes you wore when going for a run, Nikes became status symbols. Second, he focused extensively on advertising that not only promoted the brand but also created top-of-mind awareness with one of the greatest logos and slogans of all time.

Steve Jobsinnovative designs for a digital ageWell known for being the co-founder of Apple, Steve Jobs (b. 1955) has contributed much to the symbolic imageof the Silicon Valley entrepreneur, emphasizing the importance of innovative design and driving forwardthe development of products that are both functional and elegant. Jobs is listed as either primary inventor orco-inventor in over 230 patent applications, from computer and portable devices to user-friendly interfaces. The recurring theme in his success story is his ability to think differently and openly, kick-start his brain and constantly question the status quo, connecting vastly different experiences in order to arrive at something wholly new.

Watts Humphrey (1927-2010) software engineerinnovation is the process of turning ideas into manufacturable and marketable form 3737

As mentioned earlier, our company keeps abreast of the latest trends and developments, turning technological breakthroughs into innovative products, tools and practices. As a result of constantly integrating innovation in its business model, Frigoglass is the first ICM manufacturer to offer a complete range of environmentally friendly products under the Ecocool brand.

Our ecocool‘journey’ to protect the environment

The Ecocool range was first presented to the public at Drinktec 2009, securing a place for Frigoglass among the four finalists for the Best Environmental Initiative Award. In 2009, Frigoglass was also recognized as one of the top three companies among 141 entries from 24 EU and other candidate countries at the European Business Awards for the Environment for the development of its Ecocool range. These prizes are awarded by the European Commission

every two years to companies that have made outstanding

contributions to sustainable development.

The following interview with the former ICM Marketing

Director Panos Giannopoulos faithfully reflects our

company’s steadfast commitment to driving innovation in

our industry, contributing to the preservation of precious

natural resources.

THE FRIGOGLASS WAYTO INNOVATION Interview by Panos Giannopoulos

Why did Frigoglass decide to allocate considerable resources in the development of the Ecocool range?Protecting the environment is a critical priority for Frigoglass. Our commitment is to conduct operations in an environmentally-responsible manner and develop products that have minimal environmental impact. By demonstrating a commitment to a safer and cleaner environment, we contribute to safeguarding the Earth’s resources and thus ensure a better future for current and future generations.

We understand that this commitment reflects our company’s vision and values. But how does it translate to day-to-day operations? In this journey we apply integrated environmental management systems in our production facilities, while researching and developing products according to environmental principles (eco-design) defined by energy consumption control and recyclability.

Refrigeration is a major breakthrough in the history of humankind. Are you saying that there is room for improvement?All ICMs use chemicals in the cabin insulation (as blowing agents) and in the refrigeration system (as refrigerants) that have a direct impact on the environment resulting from direct emissions of these chemicals during the production, use and recycling phase.

So, what’s our goal?To minimize the use of these materials and where possible to replace them with more eco-friendly materials, such as C5 or CO2 as insulation blowing agents replacing HCFCs and hydrocarbons (R290 and R600a) and CO2 (R744) as an HFC-free refrigerant.

You talked about a ‘journey.’ How did it all start?Since 1999 we have led technological developments in the field of environmental friendly refrigerants, which

reduce EC by up to 50%. Frigoglass first began exploring alternative refrigeration technologies in 1999, experimenting with Hydro Carbon (HC) refrigerants. In 2001, our research policy focused on investigating three alternative refrigeration technologies: Free Piston Stirling Cycle (FPSC), CO2 (R744) and HCs (R290, R600a). At that time, we started investigating the validity as well as the commercial viability of the Free Piston Stirling Cycle (FPSC), with the aim of introducing this technology to the Athens 2004 Olympic Games.

But it never got off the ground. What’s the story there?After exploring this option further, we came to the conclusion that, under existing circumstances, the FPSC technology was unlikely to apply to our primary equipment applications in the near future due to unmanageable gaps in both the technology (limited capacity for large units) and the commercial viability (prices not at affordable levels).

Did we look into any alternatives? As a substitute to the FPSC, we explored HC refrigeration and this was in turn applied to the FV650RDH ICM, of which 960 units were placed throughout several venues of the Athens 2004 Olympic Games. During that year we further expanded our CO2 (R744) research. For the development of CO2 cooling systems that meet market performance standards, we have been working closely with multiple compressor manufactures, such as Sanyo, Danfoss, Tecumseh and Embraco. The FV650RDC with R744 refrigerant was completed in July 2005. More than 800 such units were used by TCCS in various Olympic venues during the Torino 2006 Winter Olympic Games.

What are the developments since then?Since then, additional effort has been put by our R&D Engineering department to further improve on energy efficiency (18% less consumption) while incorporating in the design an electronic controller for better energy consumption management. 1200 units of this improved version were placed again by TCCC in Austria during the Euro2008 Championship.

ICM Marketing Director Panos Giannopoulos receives award from EU Environment Commissioner Janez Potocnik during the

European Business Awards for the Environment.

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That’s quite impressive, but there was also another innovative project going on, wasn’t there?Right. In parallel to the development of the FV650RDC, we also worked on implementing CO2 for our Easyreach Open Front model. Its excellent performance both in terms of operation and energy efficiency, while integrating the innovative CO2 technology, was recognized and awarded in the prestigious EU ProCool competition in 2006. The HC and CO2 eco-friendly refrigerants are the basis of our Ecocool range and represent the direct impact of commercial refrigerators on the environment.

Is this the only impact?Not quite. There is also an indirect impact, which refers to the energy consumption as well as the recyclability and waste generation at the end of a product’s lifecycle. This indirect impact accounts for 99% of the ICM’s total environmental impact.

That’s amazing! Could you please tell us more about it?In terms of energy consumption Frigoglass has focused on optimizing the design in order to develop products that have the least possible environmental impact (by using special types of glass configurations, etc.), on improving the energy efficiency of the refrigeration system by introducing leading-edge highly efficient components, such as energy efficient motors and LEDs (LED illumination systems have been proven to consume 15-20% less energy than conventional fluorescence systems), and on developing and applying smart control systems that supervise and reduce energy consumption by rationalizing the operation of our refrigerator components (e.g. a lights-off system for the night hours, control of fan motors operation, higher cabinet temperature during night hours, etc.)

How about recyclability and waste generation at the end of the product’s life?Based on eco-design principles, Frigoglass aims to maximize product recyclability by introducing technology that will eventually make cabinet disassembly easier, will limit the number of materials (especially plastics) used, making separation easier, faster and less expensive, and will increase the percentage of materials that can be recycled so that our Ecocool products will have a high recyclability potential at the end of their life cycle. This reduces the amount of solid wastes entering the landfills.

Do our customers play a role in this effort?Absolutely. On our “Ecocool journey” we have full alignment and support from our customers, who drive their own sustainability efforts. According to Coca-Cola Hellenic, in 2007 emissions stemming from cold drink equipment accounted for almost two-thirds of the company’s overall footprint. Their target is to cut these emissions by over 50% by 2020. Likewise, SABMiller has stated that “we are beginning to understand which parts of our value chain create the most emissions; helping to target our reduction programs. We will move towards the purchase of low emissions refrigeration equipment and encourage our distributors to follow us.” Heineken’s point of view on energy is similar: “We realize that as a company that uses energy throughout its value chain, we have a responsibility to ensure that we do not waste this scarce resource.”

There seems to be a consensus on the issue. Are you optimistic for the future? In 2009 we sold over 17,000 units of the Ecocool range, while in 2010 we sold over 60,000 units (29% of European sales.) By 2015 we expect that all our major customers will be buying only environment friendly ICMs.

Photo from Drinktec 2009

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In a world of wireless internet access, satellite phones and video conferencing, it is now possible to audit an organization halfway across the world without leaving your office. Using our advanced ERP and with the help of our IT department we, at Frigoglass, have created a specific internal audit module which assists us in pinpointing areas of significance requiring review. As of the beginning of 2010, our Internal Audit Head Office Function has introduced this innovative tool, mainly reviewing critical balance sheet accounts across the globe and raising red flags where needed. One of the most interesting remote auditing features has been the fact that we are now in continuous contact with our fellow colleagues exchanging opinions on and eventually resolving financial and operational issues. This quick and constant exchange of information keeps us as at a high level of awareness helping us avoid unexpected problems in the future.

An audit is essentially the gathering of information relevant to specified objectives, scope and criteria. This information is most frequently gathered in the form of interviews, document reviews and through observation of people or processes. Traditional audit methods involved visiting the auditee but remote auditing allows us to access locations that would otherwise be expensive or difficult to get to, contributing to significant time and cost savings. More importantly, it offers us a way of maximizing our resources, particularly in the planning stages of an audit, gathering all relevant information ahead of time and preparing our audit in order to avoid unnecessary questions and delays. As this innovative process is a dynamic one, internal auditing will continue to explore the capabilities of e-technology in order to become more effective and efficient in the future.

innovativeRemote Auditing

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Rajbir Singh Production Foreman - Frigoglass India

In the foaming area, we used to put pipe in the pouring head of the foaming machine which was time consuming and resulted in lots of material waste. I, along with the foaming team member, sat down together and did some brainstorming. We came up with the solution of not putting pipe in the pouring head and pouring with direct head. In this way we not only saved a lot of time but also improved our housekeeping. It was the combined effort of the foaming line team which helped turn our ideas into reality.

I normally don’t take leave but whenever I am away I miss my work a lot. After all, it’s the passion that I have towards my work.

Brahmpal Production Foreman - Frigoglass India Since management launched the Lean program I have been the coordinator/facilitator of the existing 12 lean teams.I feel proud to be a part of this team effort which has done so much in the shop floor. All teams have worked hard to improve the quality of our products, reduce rejections and most importantly change the attitude of our people towards work. It gives me a lot of satisfaction when everyone recognizes the efforts put in by our team.

I normally don’t take leave. For me my company is my home and it’s the work that I love the most. So I miss my work when I am at home.

Sri Setyowati Spare Parts Foreman - Frigoglass Indonesia

Usually, I have to wake up in the morning, come to work and go directly into meetings with my colleagues. When I am away on leave I worry about the jobs that haven’t been done yet and sometimes I am bored since I feel that something is missing from my life, such as my daily routine that includes meeting with my colleagues and doing my regular work.

Describe a memorable event at work that involved your whole team or a problem that you hadto solve working as a team.

When you are away on vacationor on leave do you miss anything from work?

TeammatesGreat teams are made of great teammateswho love challenging tasks and are always ready to prove that the outcome of a conscious and concerted effort is far greater than the sum of its parts. So let’s meet some of them and listen to what they have to say about being part of a successful team.

Vassilis Arvanitis As a new member of the Frigoglass family, there have been only a couple of memorable moments so far. One of them was the Internal Audit by PWC, when the Accounting department as

a team provided the auditors a vast amount of essential and accurate information on time under very stringent time constraints.

I really miss the friendly atmosphere of the work environment in the Accounting department, as well as the every day feeling of personal contribution and achievement,which comes naturally when working for Frigoglass.

Evripidis Papadatos I can recall a couple of “long days” that we had to work hard till late in the evening, which resulted in informal brainstorming sessions. Despite the fatigue, these were the most efficient working hours.

I miss the (self-directed) sarcastic attitude of the team towards problems that come up suddenly and, many times, simultaneously. This encourages us to face all issues positively, even under pressure, without losing confidence.

Issac Huang IT Administrator - Frigoglass China In 2009 there was a bad performance issue with ERP-LN, and both the production line and the warehouse were heavily impacted. I worked with my teammate the ERP supervisor to discover the root cause. We checked the ERP and the database together, and after talking about it we compared with India. After a lot of work, we finally found the reason and resolved the problem as teammates.

When I go on vacation I usually get many calls about work just before I leave. So, I make sure I finish all the jobs pending and then rely on our IT supervisor for any emergencies. When I’m on vacation or on leave, I miss the warm and smiling voices of my colleagues.

Hu Pei Production Foreman - Frigoglass China From March to June 2010, our metal cutting team faced the biggest project in its brief history. Production needed a large quantity of metal sheets in a very short time, and at the last moment it added another order for the S58s. I called all the team members together and had a discussion meeting. We concluded that we could make the metal sheets that needed to be painted first, and then continued working by turns during our lunch and break time. Finally, we completed this task successfully. I believe that together with my colleagues in the metal-cutting team we can do even better, providing more of the required sheet metal components to our production line.

When I’m away on vacation or on leave, I am sometimes a little worried about how production is progressing and also about my teammates. But every time I come back to work I find them doing very well on their own.

Tzeni Karali

I remember one five years ago when some colleagues in the Accounting department left Frigoglass. Due to the lack of staff we all had to work together as a team in order to meet our deadlines.

During the first days of vacation I try to enjoy it, but when time passes I want to come back because I miss my colleagues and their jokes.

George Koutsogiannopoulos

Some years ago Frigoglass was listed on the Athens Stock Exchange. The Accounting department worked very hard as a team in order to provide detailed and analytical Financial Information to the regulatory authorities. This was one of our most memorable success stories.

Several times in the past I had to return from vacation to work in order to perform urgent tasks. It really feels great working in a fast paced environment.

Kato Achaia Accounting Department

TEAMMATESTEAMMATES

for 30 days in late June and early July South Africa hada single focus: to host and enjoy the FIFA 2010 World Cup,the world’s largest football spectacle. Frigoglass SA joined in the excitement by organizing, in conjunction with our Head Office team, a hospitality program in Johannesburg over a three-week period, with members of the plant’s management team hosting visitors for the duration of their stay. Our guests from around the world rubbed shoulders with thousands of other football fans in the soccer stadiums, contributing to a unique atmosphere highlighted by the use of the vuvuzela –the long, noise-making trumpet that soon became the ‘trademark’ of the games.In addition to watching the best teams in the world, our guests had the opportunity to network with visitors from

various countries and meet members of our South African team. Our hospitality program included game drives, bush lunches, site visits and many other guided tours. Our guests also had the chance to taste our unusual but delicious African cuisine, enjoying a selection of succulent, charcoal grilled game meats, which many were excited to try for the first time. Our dedicated hospitality team was very well prepared and organized and their efforts did not go unnoticed by our guests who left with unforgettable memories. Some comments received were: “I would like to thank you for your great hospitality during my stay,” “Thank you for organizing everything and for all your hard work,” “We will definitely come back.” This was a moment where we were all proud to be South African!

Celebrating South Africa's Humanity

Social Diary

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o

uly 13 was a joyous day for three Frigoglass India employees, namely Amarnath and Dharamvir from Production and Gupteshwar Singh from Warehouse, who reached the 10-year service milestone. All plant employees assembled in the Production Hall to honor them and acknowledge their achievement. Plant Manager Sudhakar Kaushik addressed the gathering and congratulated the three employees for their dedicated services before presenting them with special mementos of the event.

ur Kato Achaia plant in Greece participated in a one-day forum on career opportunities for college graduates heldat the University of Patras Conference Center and organized by BEST (Board of European Students of Technology),a non-profit organization engaged in extended education programs at 80 Technical University Schools throughout Europe. K-A Plant HR Manager Sotiris Kroussas elaborated on issues of CV presentations, gave useful tips on job interviews and answered questions by participating students.

Honoring long-service colleagues

Best career advice in Kato Achaia!

head Office participated for the second consecutive year in the classic Marathon run in support of MDA Hellas, a nonprofit organization dedicated to helping people who suffer from neuromuscular diseases. The Frigoglass running team was comprised of Chairman Harry G. David and George Alyfantis (running the full 42km Marathon course,) George Spagadoros and Konstantinos Stampoulis (10km race,) and Danny Yannaka, Venia Zafolia, George Exintaris and Stratos Dimitrakas (5km race.)Legend has it that in 490 BC an Athenian messenger named Pheidippides ran the distance from Marathon (42 km outside of Athens) to the center of the city without stopping to announce the victory of the Greeks against the invading Persians. This feat has ever since inspired millions of people to show the world that no goal is unattainable if you put your mind and heart to it. This year, on the sunny Sunday morning of October 31, exactly 2500 years after the Greek victory in Marathon, more than 22,000 runners from around the world stood on the starting line of either the classic marathon course or the 10km and 5km races. Most of them were there supporting a charity or dedicating their race to a beneficent cause. Records and results are of minor importance since running with your heart and soul and crossing the finish line is what matters most in this and any other race.

Racing for life

SOCIAL DIARYSOCIAL DIARY

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frigoglass Romania did it again by organizing an event dedicated to its employees and their families. It was a celebration of what we value most: our people. The event took place on October 10 at Timisoara’s impressive Regional Center for Business and, as always, combined entertainment and fun games with local delicacies and kids programs. A special moment was the award ceremony for employees with seven years of service. The photos taken during that special event will always bring back fond memories of a day in which we were all proud of being part of the Frigoglass team.

n October 15, Frigoglass Turkey started off the new season in a highly motivated atmosphere. In his opening speech Plant Manager Mehmet Çimşir, first made assessments of last year and then identified new targets for 2011.During the barbecue party that followed, which every employee attended, all plant managers, including M. Çimşir, contributed either as cooks, DJs or waiters serving food and beverages, stressing in this way the value of teamwork while saving money! Local tunes and, later, hot dance music filled the air in the plant’s warehouse area, sweeping everybody off their feet –white and blue collar employees alike! At the end of the party, all employees promised to make 2011 “SFA’s success year.”

wo months ago, the HR and Production departments of Frigoglass Romania organized an “Open Doors Day” for the families of employees, a joint effort prepared in a very professional manner. The plant was visited by 500 people who had the chance to visit the place where their spouses, parents or relatives worked and become familiar with the manufacturing environment. Our colleagues from Romania proved to be excellent hosts and promised to repeat the event next year, hoping that even more people will be able to attend.

Awarding our people in Romania

Fantastic teamwork barbecue in Turkey

“Open Doors”day in Romania

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afew months ago our China plant organized a Karaoke event for the management team, which was a great success with all managers participating, including Plant Manager Kostas Theodorakopoulos who was accompanied by a family member. Nonstop music, drinking, snacking and dancing continued until late in the evening and when it was finally over everybody admitted that they had a great time and can’t wait to throw a party like this anytime soon!

Our ChinaManagers knowhow to party!

celebrating Children’s Day on June 1, Frigoglass China issued a greeting signed by the Plant Manager and prepared some lovely gifts for all employee children, such as rabbit toys, chess sets, Barbie dolls, jigsaw puzzles and much more! This initiative brought the loving and caring spirit of our extended Frigoglass family to every child’s home. Look how happy the children were when they got their “Children’s Day” presents!

A day to remember in China

frigoglass South Africa brought smiles to the faces of little boys and girls by contributing to non-profit organizations caring for abandoned and abused women and children who found a new life in these shelters. Our SA plant also donated toward the uplifting of poor communities and is committed to developing this important initiative, encouraging its key suppliers to share in the joy of contributing to worthy causes. Moreover, the plant contributes to the Corporate Social Investment program for schools, which teaches children about business in a simulated and fun environment, preparing them for the leap from schooling to the business world. Who knows, a star pupil may one day join the Frigoglass family!

Sharing the joyof giving in South Africa

SOCIAL DIARYSOCIAL DIARY

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Alexandros Maniatis is the Development & Recruitment Supervisor of Human Resources at Frigoglass Headquarters. A true gentleman and bon-viveur, he is also quite sharp and persistent. A giving person when his help is needed, he can also be quite fun to work with thanks to his highly developed sense of humor. And as his choice of beyond work activity indicates, Alexandros is also a man who loves style.

...love at f irst point

I’ve played tennis on and off since high school and followed the big events as much as I could. But it wasn’t until my first point during a game that I truly fell in love with the sport. “Fifteen-love”, the ref said… My first point won ever and I thought to myself “I love this game!” (just for the record I lost that first game by 2-1.)Confident in the experience of my coach (Elisavet,) I opened my mind to different possibilities regarding a sport that till then I thought had only one given approach. After that at every practice and every match I could see my own skill improving. Maybe it’s unusual to see devotion to a game other than football or basketball here in Greece. But tennis is a different kind of sport. Tennis is a mind game. Perhaps the best part of tennis for me is that it is a sport where personalities are as important as well played forehands and backhands. A tennis player must be mentally and physically strong to beat his or her opponent. It is a game of exploiting your

15-0“Fifteen-love”

Beyond Work

48

opponent’s weaknesses and setting up points to hit a winner. However, most people believe tennis is simply hitting the ball back and forth until one misses. But the lines on the court are not just lines. They don’t just determine if a ball is in or out, or if a serve is long or wide. The court is a chess board. Strong forehands, backhands, volleys, overheads,and serves can be a player’s deadliest moves.No matter what age you are, tennis is an ideal sport for anyone who wants a good workout and a fun experience. Although tennis began as an indoor sport plaid by kingsand the aristocracy (Henry VIII of England was a big fan)it has grown in popularity, becoming a pleasurable activity for people of all walks of life. The modern game of tennis originated in the United Kingdom in the late 19th century as “lawn tennis” and surprisingly its rules have not changed much since the 1890s. Two key exceptions are that from 1908 to 1960 the server had to keep one foot on the ground at all times,and then in the 1970s came the adoption of the tie-break. The scoring of tennis is very interesting. The winner ina tennis match is determined through the best of 3 or 5 sets. The set is won by the player who wins 6 games. Each game consists of a sequence of points played with the same player serving and is won by the player who gets at least four points in total and at least two points more than his/her opponent. The points are successively denoted as “love”(no point), “fifteen” (one point), “thirty” (two points), “forty” (three points) and game point. When three points have been scored by each player, and the scores are equal, the scoreis “deuce”, and for the player who wins a point after thatthe score is “advantage”.In tennis we never say zero (at least in English), even though the player may have scored “zero” (or no) points. Instead of zero we say love. For example fifteen-Love means one player had gained 15 (one point) and his/her opponent none. The origins of the 15, 30, and 40 scores are believedto be medieval French. It is possible that a clock face was used on court, with a quarter move of the hand to indicate a score of 15, 30, and 45. When the hand moved to 60, the game was over. The origin of the use of “love” for zero is disputed. It is possible that it derives from the French expression “l’œuf” (meaning the egg) because an egg looks like the number zero.Besides the millions of players around the world there are millions of people who follow tennis as spectators. The most prestigious and for that matter oldest tennis tournaments, known as the Grand Slam tournamentsor the “majors”, are the Australian Open, the French Open, Wimbledon and the U.S. Open. Both the U.S. Open andthe Australian Open are played on a hard surface. However, the French Open uses clay and Wimbledon uses grass. Besides Grand Slam titles, a player could also win oneof the nine tournaments called the Masters Series.Both of these titles are considered to be great honorsand only professional players can reach them.

Week in and week out there is always something for me to watch and varioustennis games and tournaments to discuss. The seasons change and so do the courts. The Australian open ends and just when one tires of the dirty red clay of Europe the green grass of England beckons. Then the U.S. hard courts call for an exciting closureof the year. My favorite tennis player is Roger Federer,the 29 year-old Swiss who has won 16 grand slam titles, the most for any male player in history. His versatility was summarized by Jimmy Connors: “In an era of specialists, you’re either a clay court specialist, a grass court specialist, or a hard court specialist...or you’re Roger Federer.” Some say that tennis is a game; others say it’s a graceful art form, but whatever you choose to call this sport, for me it will always be one of the greatest inventions of all time...

My Favorite Match2008 Wimbledon Final

My Favorite playersRoger Federer / Ana Ivanovic

My Favorite tournamentRoland-Garros (French Open)

15-0

BEYOND WORKBEYOND WORK

We would like to thank all of our colleagues from across our organization who participated in the previous

“Find and Win” quiz. For our very exciting prizes, we received 248 correct entries. The magazine’s

committee met on September 30th to draw the lucky winners.

The Grand Prize went to Olga Filippova from Frigoglass Eurasia in Russia, who won the Apple iPAD.

Each one of our 10 runner-up winners (listed below) won an iPOD shuffle.

Anna Pitsili Headquarters Godwin Unuaeft Delta plant NigeriaFriday Obrogor Delta plant NigeriaRobert O. Uyosue Delta plant NigeriaPatrick Onyenyua Delta plant NigeriaSamuel Aibiedeime Delta plant NigeriaSamuel Justins HO Lagos NigeriaJamiyu O. Awosola Cool plant NigeriaOlabisi Adekunle Guinea plant NigeriaAfoladi Olawale Crown plant Nigeria

thank you letter

Be a Winner!

50

What’swrongwith thispicture?

Find the right answer and may win a GIANT city bicycle (Grand Prize)or a pair of COLUMBIA trekking shoes (10 runner-up prizes).

Leonardo da Vinci was one of the greatest

innovators in the history of art.

For the sake of our quiz his famous

Mona Lisa was digitally manipulated.

Contest winners will be determined by draw. All entries must be receivedby March 30, 2011. Fill in the answer slip provided.

In our next edition join us in exploring quality,one of the pillars of our corporate culture

that makes a world of difference in various fields of human endeavor.

innovatio

nexcellence

vision

commitm

ent

team

work

quality