BT Connected CareDriving transformation byconnecting people and organisations

How do we overcome islands of information so information follows the service user?

How do we focus resources on people who need them most?

How can we drive integrated health and social care across our whole care economy?

How can we better manage people with long term conditions, mental health and age-related conditions in the community?

THE INTEGRATION CHALLENGE

The main barrier to integrated care is information. In particular, the information flows between organisations, and to service users.“Enablers and Barriers to Integrated Care June 2012, Frontier Economics Ltd / Monitor

“

2

Diagram adapted from Alzheimer’s Societyhttp://www.nationalvoices.org.uk/webs-care

JOINING UP THE WEB OF CARE

Malcolm & Barbara

Out of hours service

ConsultantContinence

advisor

GPDistrict nurses

Speech & Language Therapist

Dietician

Community dentist

Occupational therapist

Community equipment service

Physiotherapist

Wheelchair service

Pressure relieving mattress technician

Oxygen service

2 Live-in carersreplacement careremergency carer

Care team

Social worker

Direct payments

teamAlzheimer’s

Society Outreach worker

Dementia advisory

nurse

3

Last 7 years

INTEGRATED SOLUTIONS DELIVERING INTEGRATED CARE

4

Community pharmacist

Podiatrist

Diabetes physician

Lab supervisor

Ophthalmologist

Through the online patient portal, Mary can check her care plan, make appointments, and get expert advice 24/7.She likes using the web-based educational tools. Mary updates her social care arrangements online too. She feels more in control. Mary is glad that everyone she sees knows her story, and this also helps her feel safe in case of an emergency.

MARY, AGE 67diabetic

GEORGE - Psychiatrist +

JAMES - Optometrist +

MIKE - GP+

KAREN - Paramedic+

EMILY - Emergency physician+

LISA - Social worker+

JOE - Service commissioner+

JOAN - Community nurse+

We’ll bring together our heritage, expertise and

some of the best people in the healthcare industry,

across the globe

We’ll work with you to examine the issues you face, ensuring change is designed and managed

to drive success

Business transformation is second nature to BT –

we’ve done it for ourselves and for many of our clients. Now you

can benefit from our experience

£4b investment in global R&D in the past 5 years to help empower and

support your organisation with new

technologies now and in the future

We’ll help your people keep pace throughout

change to ensure complex transformation is managed simply and

positively for all

A strong line-up of ICT and healthcare partners, suppliers and innovators

Part of BT Global Services, a leader

in managed networked IT

services in 170+ countries

Trusted partner of the UK’s National Health Service for

more than 65 years. Depends on our technology and support to keep critical

services running

One team, many specialties

– including clinicians who have worked in the NHS and private healthcare

before joining BT

5

Meeting our challenges requires the right partnerships