BSM for IT Business ManagementEfficiently manage the business of IT with complete visibility into — and control over — IT costs, projects, people, activities, suppliers, assets, compliance, and budgets.

REAL-WORLD RESULTS

» A global electronics manufacturer improved charge-back speed and accuracy by 50 percent.

» A leading financial software provider reduced its project portfolio by 50 percent.

» A leading auto manufacturer reduced supplier management activities by 50 percent.

» A leading medical device manufacturer automates thousands of controls and testing activities.

» A leader in electronic design automation maintains one percent budget variance.

EXECUTIVE SUMMARYAs organizations plan for growth, they increasingly scrutinize IT costs and risks. They also expect greater transparency into IT functions and finances. Unfortunately, information regarding IT operations and finances resides in disparate silos, making visibility into overall capital and operational functions and costs nearly impossible.

BSM for IT Business Management provides CIOs and IT leaders with an integrated and modular solution to manage the business of running IT. Supporting centralized management of IT financials, suppliers, project portfolios, sustaining activities, people, and compliance, BSM for IT Business Management delivers the visibility and control required to improve business alignment, reduce costs, and provide more business value.

ThE BMC SOLUTIOn: » Delivers comprehensive transparency into — and control over — the resources

and associated costs required to provide IT services to the business.

» Provides a standard process for capturing demand, as well as a means by which it can be prioritized and managed based on business goals and objectives

» Controls the full lifecycle and total cost of IT suppliers and related assets — from evaluation to retirement

» Manages governance and compliance objectives across all the critical functions of IT, rather than in just a single domain

» Enables IT to budget and forecast expenses from the perspective of IT resources, activities, and their associated costs — spanning both project and operational efforts

ARE YOU? » Dealing with disconnected and siloed

financial information?

» Struggling to balance ever-increasing demand against a stable supply?

» Wasting money on underutilized assets and redundant suppliers?

» Struggling with manually intensive processes to meet your compliance goals?

» Reacting to frequent changes in budgets, expenses, and business goals?

WITh BMC, YOU WILL: » Achieve 100 percent visibility

into the cost and performance of IT services.

» Prioritize business requests and IT activities based on business impact.

» Maintain continuous compliance within constraints.

» Increase the speed, fidelity, and accuracy of IT financial planning and management.

BUSInESS ChALLEnGEAlthough IT spending will continue to increase in 2011, it must be noted that the predominance of that spend will focus on growing the company’s top-line revenue and margin. As organizations plan for growth, they increase their scrutiny over IT costs and risks and expect greater transparency into IT functions and finances, thus requiring greater governance and control over IT operations and costs.

Unfortunately, however, information regarding IT operations and finances reside in disparate silos, making visibility into overall capital and operational functions and costs nearly impossible. What’s more, traditional accounting systems and methods — such as spreadsheets and collaboration tools — are not only manually intensive and inefficient, but also, are able to provide insight only on the activities and costs themselves, not the value they bring to the business.

Without software that integrates and unifies all IT operational and financial information, including those associated with IT staff, suppliers, assets, and services, IT leaders will not be able to make effective decisions, eliminate non-strategic activities, or effectively communicate the value of IT to the business.

hOW BMC CAn hELPBSM for IT Business Management provides IT leaders with centralized management of IT financials, suppliers, project portfolios, sustaining activities, people, and compliance, thus delivering the visibility and control required to improve business alignment, reduce costs, and increase business value.

BMC provides modular and integrated IT Business Management solutions in five areas:

» IT Cost Transparency

» Project and Portfolio Management

» Supplier and Asset Lifecycle Management

» Governance and Controls Management

» Financial Planning and Analysis

With BSM for IT Business Management, you will have a more collaborative relationship with your business counterparts through increased transparency into IT value, costs, and priorities.

IT COST TRAnSPAREnCYIT Cost Transparency delivers comprehensive transparency into — and control over — the resources and associated costs required to provide IT services to the business. The BMC solution provides IT leaders the information they need to improve decision-making, effectively communicate the cost and value of

ThE BMC DIffEREnCE

» 360-degree cost visibility for rapid cost modeling with greater accuracy and currency

» Integration with change and release processes, so you can manage resources and demand for projects and operational work

» Supplier score-carding and commitment-tracking so you can manage risk and performance

» Common control framework to test common controls once —across multiple regulations

» Granular GL financial management, so you can use standard financial categories with a greater level of specificity

services to stakeholders, and capitalize on business opportunities and risks. With BMC solutions for IT Cost Transparency, you can:

» Inventory and characterize IT services and their associated assets, projects, resources, and suppliers

» Capture and model cost elements — top-down and/or bottom-up — and track cost and consumption variance over time

» Produce a “Bill of IT”

» Benchmark and track performance against industry averages for spending and staffing, service levels, IT costs, sourcing mix, and market pricing

The resulting transparency enables IT transformation by supporting both fact-based IT prioritization and business decisions and by modifying consumption behavior, thus driving business objectives through the use of technology.

PROjECT AnD PORTfOLIO MAnAGEMEnTProject and Portfolio Management provides IT organizations with a standard process for capturing demand, as well as a means by which that demand can be prioritized and managed based on business goals and objectives. Designed exclusively for IT, this solution enables you to identify and prioritize the highest value projects and other sustaining and operational work. It also establishes consistent processes to balance supply and demand, increase transparency, improve staff productivity, and control risk. With BMC solutions for Project and Portfolio Management, you can:

» Standardize demand processes and provide self-service request and status updates

» Align projects to business services and prioritize them based on value and risk

» Balance resources between projects and operational tasks and ensure the right staffing profile to meet business demands

In this way, you will gain clear visibility into all requests, including their status and their value to the business.

SUPPLIER AnD ASSET LIfECYCLE MAnAGEMEnTSupplier and Asset Lifecycle Management controls the full lifecycle and total cost of IT suppliers and related assets — from evaluation to retirement. Unlike other solutions, BMC delivers a multi-tenant solution that seamlessly integrates into other ITIL® workflows, including financial, compliance, change, project, incident, and problem management, to deliver the operational context needed to reduce downtime

KEY BEnEfITS

» Achieve complete visibility into the true cost of IT services with a single source of IT cost modeling and chargeback

» Align enterprise demand with IT assets and labor; prioritize requests based on business impact

» Benchmark, analyze, and manage IT vendors; control supplier and asset cost, utilization, and performance

» Define and manage IT compliance controls; maintain continuous compliance within constraints

» Model IT finance scenarios; improve the speed and fidelity of IT financial planning

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and improve service quality. With BMC solutions for Supplier and Asset Lifecycle Management, you can:

» Centralize critical supplier and asset information

» Govern key processes, maintain compliance, and track financials

» Measure performance to reduce costs and increase value

The solution’s top-down approach to supplier portfolio management is a natural complement to the bottom-up approach of asset management, helping you get the most value from your assets and supplier relationships.

GOVERnAnCE AnD COnTROLS MAnAGEMEnTGovernance and Controls Management enables IT organizations to manage governance and compliance objectives across all the critical functions of IT, rather than in just a single domain. With BMC, IT compliance professionals can leverage industry-standard governance frameworks, such as CobiT and ITIL, in conjunction with in-house standards and best practices, to manage and automate multiple compliance programs. With BMC, governance frameworks can be easily applied to support any part of the compliance lifecycle.

fInAnCIAL PLAnnInG AnD AnALYSISFinancial Planning and Analysis addresses the unique financial planning and budgeting needs of IT. By centralizing IT budgeting and planning as part of an integrated IT management process, the BMC solution enables IT managers and finance staff to focus more on strategic analysis and decision-making (and less on data-entry) — all while managing budget variance. Built specifically to meet the needs of IT, the BMC solution enables IT leaders and managers to inventory, budget, and forecast expenses from the perspective of IT resources, activities, and their associated costs — spanning both project and operational efforts.

With BMC you will eliminate wasted effort and compliance risk associated with manually managing this critical information in spreadsheets, so you can improve the speed and fidelity of IT financial planning and maintain budget variance within tolerable levels.

RAPID TIME TO VALUEBMC brings together best practices in IT business management and enterprise application deployment to ensure rapid time to value for clients. These solutions were developed by former CIOs and IT executives who are experts in IT management and who have established best management practices for a multitude of IT domain areas. Deployments are designed to be implemented rapidly, delivering value immediately — usually in less than 90 days.

LEARn MORE BMC can help you address both your immediate and long-term IT Business Management goals. To learn more, please visit www.bmc.com

BUSInESS RUnS On I.T. I.T. RUnS On BMC SOfTWARE.Business thrives when IT runs smarter, faster and stronger. That’s why the most demand-ing IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended December 31, 2010, BMC revenue was approximately $2 billion.

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