bsb31115 - certificate iii in business …downloads.unep.edu.au/forms/traineeships/bsb31115... ·...
TRANSCRIPT
BSB31115 - Certificate III in Business Administration (Medical)
Training Record Book
Training Record Book
Contents
Overview - BSB31115 Certificate III in Business Administration (Medical)..........................................3
Aim of the program............................................................................................................................... 3
Structure of the program......................................................................................................................3
Accreditation and recognition...............................................................................................................4
Third party arrangements.....................................................................................................................4
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Training Record Book
Overview - BSB31115 - Certificate III in Business Administration (Medical)
Aim of the program
This qualification aims to equip participants with the skills and knowledge to take on the roles and responsibilities of a healthcare practice receptionist. This includes understanding compliance requirements associated with practice management.
Learning outcomes
There are many learning outcomes associated with this course, but most importantly, you will understand the role and responsibilities of healthcare reception and administration. You will also gain an understanding of the importance of communication, workplace health and safety, community awareness, computer skills, document processing, office administration, legal issues, and client services. You will be better equipped to carry out practice operations as well as manage your own day to day duties.
On completion of the program you should be able to:
Understand the industry in which you work and the importance of community involvement in understanding the practice
Provide a high level of administrative support Understand the importance of communication in the practice Have an awareness of medico-legal issues
Structure of the program
There are thirteen (13) units of competency in this qualification and all must be successfully completed in order to achieve the BSB31115 - Certificate III in Business Administration (Medical).
The program is delivered online for individuals to enrol in anytime. If you are part of group enrolment, face-to-face facilitator led workshops may be blended into the delivery. An outline of the structure for delivery and assessment is provided below.
The program is offered through online study and an outline of the structure for delivery and assessment is provided below. Details of the units of competency in which you are enrolled are available by clicking the links below.
Course name Unit/s of competency Page No:
Organise personal work priorities and development
BSBWOR301 Organise personal work priorities and development 5 & 6
Design and produce business documents
BSBITU306 Design and produce business documents 7 & 8
Apply the principles of confidentiality, privacy and
BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
9 & 10
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security within the medical environment
Organise schedules BSBADM307 Organise schedules 11 & 12
Write simple documents BSBWRT301 Write simple documents 13 & 14
Contribute to health and safety of self and others
BSBWHS201 - Contribute to health and safety of self and others 15 & 16
Develop keyboarding speed and accuracy
BSBITU307 Develop keyboarding speed and accuracy 17 & 18
Deliver and monitor a service to customers
BSBCUS301 Deliver and monitor a service to customers 19 & 20
Create electronic presentations BSBITU312 Create Electronic presentations 21 & 22
Communication and the practice BSBMED301 - Interpret and apply medical terminology appropriately 23 & 24
Prepare and process medical accounts
BSBMED302 Prepare and process medical accounts 25 & 26
Maintain patient records BSBMED303 Maintain patient records 27 & 28
Assist in controlling stocks and supplies
BSBMED304 Assist in controlling stocks and supplies 29 & 30
Units of competency are achieved as assessment tasks are successfully completed, and all 13 must be completed to be awarded the BSB31115 - Certificate III in Business Administration (Medical). If you withdraw before you complete the required number of units of competency, you will receive a Statement of Attainment for those competencies you have successfully completed.
Information on how to submit your work for assessment is provided in the Assessment section of each Course online. Suggestions for managing your study and assessment tasks is also available in the additional support document ‘Studying with UNE Partnerships’. It is recommended you access and read that resource in addition to this Program Overview. Should you be unsure of what is required of you, contact your student support team.
Accreditation and recognition
The BSB31115 - Certificate III in Business Administration (Medical) in which you are enrolled is a nationally recognised and accredited program. It is listed on the national register of programs and is placed at level 3 on the Australian Qualifications Framework (AQF).
The competencies gained through successfully completing this program are cross-industry and nationally recognised. You may exit from this qualification at any time with a Statement of Attainment for any units of competency successfully completed to that point. Third party arrangements - UNE Partnerships has not entered into any subcontracting arrangements for the delivery of training and assessment in this qualification.
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Training Record Book
BSBWOR301 - Organise personal work priorities and development
Student SectionUnit of competency BSBWOR301- Organise personal work priorities and development
Student name
Practice / Business Name
Instructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency
1. Organises and completes own work schedule
2. Monitors own work performance
3. Co-ordinates personal skill development
Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.
Assessment Tasks completed
☐ Task 1: Short answer questions Date:
☐ Task 2: Managing work priorities Date:
☐ Task 3: Professional development Date:
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Training Record Book
BSBWOR301 - Organise personal work priorities and development
Workplace Supervisor SectionUnit of competency BSBWOR301- Organise personal work priorities and development
Student name
Supervisor name
Supervisor contact details (phone and email)
Supervisor confirmation ☐ I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made
☐ I confirm the training noted by the student is accurate
Completion of tasks in the workplace (tick one)
☐ I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor,
or
☐ I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal duties
Supervisor signature and date
Trainee signature and date
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Training Record Book
BSBITU306 – Design and produce business documents
Student SectionUnit of competency BSBITU306 – Design and produce business documents
Student name
Practice / Business Name
Instructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency
1. Selecting and preparing resources required to design and produce business documents
2. Designing documents
3. Producing business documents
4. Finalising business documents
Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.
Assessment Tasks completed
☐ Task 1: Plan and develop documents Date:
☐ Task 2: Develop and produce documents Date:
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Training Record Book
BSBITU306 – Design and produce business documents
Workplace Supervisor SectionUnit of competency BSBITU306 – Design and produce business documents
Student name
Supervisor name
Supervisor contact details (phone and email)
Supervisor confirmation ☐ I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made
☐ I confirm the training noted by the student is accurate
Completion of tasks in the workplace (tick one)
☐ I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor,
or
☐ I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal duties
Supervisor signature and date
Trainee signature and date
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Training Record Book
BSBMED305 - Apply principles of confidentiality, privacy and security within the medical environment
Student SectionUnit of competency BSBMED305 - Apply principles of confidentiality, privacy and security within
the medical environment
Student name
Practice / Business Name
Instructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency
1. Works within accepted codes of conduct
2. Consistently follows confidentiality and privacy procedures
3. Consistently follows security procedures.
Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.
Assessment Tasks completed
☐ Task 1: Knowledge quiz Date:
☐ Task 2: Short answer questions Date:
☐ Task 3: Workplace supervisor observation report Date:
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Training Record Book
BSBMED305 - Apply principles of confidentiality, privacy and security within the medical environment
Workplace Supervisor SectionUnit of competency BSBMED305 - Apply principles of confidentiality, privacy and security within
the medical environment
Student name
Supervisor name
Supervisor contact details (phone and email)
Supervisor confirmation ☐ I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made
☐ I confirm the training noted by the student is accurate
Completion of tasks in the workplace (tick one)
☐ I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor,
or
☐ I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal duties
Supervisor signature and date
Trainee signature and date
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Training Record Book
BSBADM307 – Organise schedules
Student SectionUnit of competency BSBADM307 – Organise schedules
Student name
Practice / Business Name
Instructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency
1. Establish schedule requirements
2. Manage schedules
Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.
Assessment Tasks completed
☐ Task 1: Knowledge questions Date:
☐ Task 2: Manage schedules Date:
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Training Record Book
BSBADM307 – Organise schedules
Workplace Supervisor SectionUnit of competency BSBADM307 – Organise schedules
Student name
Supervisor name
Supervisor contact details (phone and email)
Supervisor confirmation ☐ I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made
☐ I confirm the training noted by the student is accurate
Completion of tasks in the workplace (tick one)
☐ I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor,
or
☐ I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal duties
Supervisor signature and date
Trainee signature and date
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Training Record Book
BSBWRT301 – Write simple documents
Student SectionUnit of competency BSBWRT301 – Write simple documents
Student name
Practice / Business Name
Instructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency
1. Planning documents
2. Drafting documents
3. Reviewing documents
4. Writing final documents
Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.
Assessment Tasks completed
☐ Task 1: Knowledge Quiz Date:
☐ Task 2: Plan and draft document Date:
☐ Task 3: Draft and finalise documents Date:
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Training Record Book
BSBWRT301 – Write simple documents
Workplace Supervisor SectionUnit of Competency BSBWRT301 – Write simple documents
Student name
Supervisor name
Supervisor contact details (phone and email)
Supervisor confirmation ☐ I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made
☐ I confirm the training noted by the student is accurate
Completion of tasks in the workplace (tick one)
☐ I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor,
or
☐ I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal duties
Supervisor signature and date
Trainee signature and date
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Training Record Book
BSBWHS201 - Contribute to the health and safety of self and others
Student SectionUnit of competency BSBWHS201 – Contribute to the health and safety of self and others
Student name
Practice / Business Name
Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.
Assessment Tasks completed
☐ Task 1: Knowledge quiz Date:
☐ Task 2: Short answer questions Date:
☐ Task 3: Workplace supervisor observation report Date:
Date/s of observations
Where these skills are used within the workplace, please confirm below
1. Works within accepted codes of conduct
☐ Yes ☐ No
Comments:
2. Consistently follows confidentiality and privacy procedures
☐ Yes ☐ No
Comments:
3. Consistently follows security procedures
☐ Yes ☐ No
Comments:
Supervisor signature and date
Trainee signature and date
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Training Record Book
BSBWHS201 - Contribute to the health and safety of self and others
Workplace Supervisor SectionUnit of competency BSBWHS201 – Contribute to the health and safety of self and others
Student name
Supervisor name
Supervisor contact details (phone and email)
Supervisor confirmation ☐ I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made
☐ I confirm the training noted by the student is accurate
Completion of tasks in the workplace (tick one)
☐ I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor,
or
☐ I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal duties
Supervisor signature and date
Trainee signature and date
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Training Record Book
BSBITU307 - Developing keyboarding speed and accuracy
Student SectionUnit of competency BSBITU307 – Developing keyboarding speed and accuracy
Student name
Practice / Business Name
Instructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency
1. Using safe work practices when developing and using keyboarding skills
2. Developing keyboarding skills
3. Checking accuracy
Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.
Assessment Tasks completed
☐ Task 1: Safety and ergonomics for keyboarding Date:
☐ Task 2: Keyboarding tests Date:
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Training Record Book
BSBITU307 - Developing keyboarding speed and accuracy
Workplace Supervisor SectionUnit of competency BSBITU307 – Developing keyboarding skills and accuracy
Student name
Supervisor name
Supervisor contact details (phone and email)
Supervisor confirmation ☐ I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made
☐ I confirm the training noted by the student is accurate
Completion of tasks in the workplace (tick one)
☐ I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor,
or
☐ I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal duties
Supervisor signature and date
Trainee signature and date
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Training Record Book
BSBCUS301 – Deliver and monitor a service to customers
Student SectionUnit of competency BSBCUS301 – Deliver and monitor a service to customers
Student name
Practice / Business Name
Instructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency
1. Identifying customer needs
2. Delivering a service to customers
3. Monitoring and reporting on service delivery
Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.
Assessment Tasks completed
☐ Task 1: Knowledge Quiz Date:
☐ Task 2: Scenario Date:
☐ Task 3: Workplace observation report Date:
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Training Record Book
BSBCUS301 – Deliver and monitor a service to customers
Workplace Supervisor SectionUnit of competency BSBCUS301 – Deliver and monitor a service to customers
Student name
Supervisor name
Supervisor contact details (phone and email)
Supervisor confirmation ☐ I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made
☐ I confirm the training noted by the student is accurate
Completion of tasks in the workplace (tick one)
☐ I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor,
or
☐ I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal duties
Supervisor signature and date
Trainee signature and date
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Training Record Book
BSBITU312 – Create electronic presentations
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Student Section
Unit of competency BSBITU312 – Create electronic presentations
Student name
Practice / Business Name
Instructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency
1. Preparing to create presentations
2. Creating presentations
3. Finalising presentations
Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date when you successfully complete each task.
Assessment Tasks completed
☐ Task 1: Presentation preparation Date:
☐ Task 2: Presentation 1 Date:
☐ Task 3: Presentation 2 Date:
Training Record Book
BSBITU312 – Create electronic presentations
Workplace Supervisor SectionUnit of competency BSBITU312 – Create electronic presentations
Student name
Supervisor name
Supervisor contact details (phone and email)
Supervisor confirmation ☐ I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made
☐ I confirm the training noted by the student is accurate
Completion of tasks in the workplace (tick one)
☐ I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor,
or
☐ I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal duties
Supervisor signature and date
Trainee signature and date
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Training Record Book
BSBMED301 – Interpret and apply medical terminology appropriately
Student SectionUnit of competency BSBMED301 – Interpret and apply medical terminology appropriately
Student name
Practice / Business Name
Instructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency
1. Responding appropriately to instructions which contain medical terminology
2. Carrying out routine tasks
3. Using appropriate medical terminology in oral and written communication
Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.
Assessment Tasks completed
☐ Task 1: Knowledge quiz Date:
☐ Task 2: Responding to tasks involving medical terminology Date:
☐ Task 3: Using oral communication involving medical terminology
☐ Task 4: Workplace Supervisor Observation Report Date:
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Training Record Book
BSBMED301 – Interpret and apply medical terminology appropriately
Workplace Supervisor SectionUnit of competency BSBMED301 – Interpret and apply medical terminology appropriately
Student name
Supervisor name
Supervisor contact details (phone and email)
Supervisor confirmation ☐ I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made
☐ I confirm the training noted by the student is accurate
Completion of tasks in the workplace (tick one)
☐ I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor,
or
☐ I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal duties
Supervisor signature and date
Trainee signature and date
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Training Record Book
BSBMED302 – Prepare and process medical accounts
Student SectionUnit of competency BSBMED302 – Prepare and process medical accounts
Student name
Practice / Business Name
Instructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency
1. Provide advice to patients about fee structure
2. Process referrals to specialist practitioners
3. Prepare medical accounts for bulk billed and private patients
4. Process accounts
Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.
Assessment Tasks completed
☐ Task 1: Knowledge questions Date:
☐ Task 2: Scenarios Date:
☐ Task 3: Workplace observation report Date:
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Training Record Book
BSBMED302 – Prepare and process medical accounts
Workplace Supervisor SectionUnit of competency BSBMED302 – Prepare and process medical accounts
Student name
Supervisor name
Supervisor contact details (phone and email)
Supervisor confirmation ☐ I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made
☐ I confirm the training noted by the student is accurate
Completion of tasks in the workplace (tick one)
☐ I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor,
or
☐ I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal duties
Supervisor signature and date
Trainee signature and date
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Training Record Book
BSBMED303 – Maintain patient records
Student SectionUnit of competency BSBMED303 – Maintain patient records
Student name
Practice / Business Name
Instructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency
5. Identifying and clarifying your own role and procedures for patient recordkeeping
6. Accessing patient records
7. Helping to maintain records
8. Monitoring and reviewing your own role when maintaining patient records
Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.
Assessment Tasks completed
☐ Task 1: Maintain patient records Date:
☐ Task 2: Scenario Date:
☐ Task 3: Workplace observation report Date:
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Training Record Book
BSBMED303 – Maintain patient records
Workplace Supervisor SectionUnit of competency BSBMED303 – Maintain patient records
Student name
Supervisor name
Supervisor contact details (phone and email)
Supervisor confirmation ☐ I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made
☐ I confirm the training noted by the student is accurate
Completion of tasks in the workplace (tick one)
☐ I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor,
or
☐ I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal duties
Supervisor signature and date
Trainee signature and date
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Training Record Book
BSBMED304 – Assist in controlling stock and supplies
Student SectionUnit of competency BSBMED304 – Assist in controlling stock and supplies
Student name
Practice / Business Name
Instructions: In your own words, make notes to record the training you have participated in (on- and off-the-job) that relate to the following skills required for this unit of competency
1. Determining own role in stock control process
2. Assisting in maintaining stock levels
3. Storing stock
4. Assisting in stocktaking
5. Assist in disposal of out-of-date stock and recalls
Instructions: The list below shows the assessment tasks you need to complete for this unit. Tick and note the date completed as you successfully complete these tasks.
Assessment Tasks completed
☐ Task 1: Knowledge Quiz Date:
☐ Task 2: Scenario Date:
☐ Task 3: Workplace observation report Date:
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Training Record Book
BSBMED304 – Assist in controlling stock and supplies
Workplace Supervisor SectionUnit of competency BSBMED304 – Assist in controlling stock and supplies
Student name
Supervisor name
Supervisor contact details (phone and email)
Supervisor confirmation ☐ I confirm I have been given details of the assessment tasks completed by the student and am comfortable with the assessment decisions made
☐ I confirm the training noted by the student is accurate
Completion of tasks in the workplace (tick one)
☐ I confirm the student completes these skills required for this unit in the workplace as instructed by their supervisor,
or
☐ I acknowledge training and assessment has been conducted for the required skills and knowledge, but the student does not perform all skills required for this unit as part of their normal duties
Supervisor signature and date
Trainee signature and date
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Training Record Book
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