Delivery ModeThis program is to be delivered through an approach of online delivery and assessment.

Students will gain access to the relevant learning content through the online portal after enrolment and will be provided a secure log-in to access their learning content. This learning platform is password protected.

alffie’s Certificate II in Business, prepares you for an entry level business support role across a broad range of industries. Throughout this course, alffie’s friendly team will support you in developing skills and knowledge that will enhance your ability to work confidently and effectively in modern business environments.

Course durationThe full course is expected to take 714.50 hours to complete. This includes two semesters of theory. Enrolment is valid for up to 12 months.

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CERTIFICATE II IN BUSINESSBSB20115 RTO no. 41206

RTO no. 41206

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Units of CompetencySemester 1The following accredited units are covered in this course:• BSBCUS201 - Deliver service to customers• BSBINM202 - Handle mail• BSBWOR203 - Work effectively with others• BSBWOR202 - Organise and complete daily

work activities• BSBITU201 - Produce simple word processed

documents• BSBCMM201 - Communicate in the

workplace Semester 2The following accredited units are covered in this course:• BSBIND201 - Work effectively in a business

environment• BSBINM201 - Process and maintain

workplace information• BSBWOR204 - Use business technology• BSBWHS201 - Contribute to the health and

safety of others• BSBITU306 - Design and produce business

documents• BSBADM311 - Maintain business resources

Entry Requirements• Regular access to a computer, tablet or

smartphone to undertake learning and assessment activities (some aspects may require use of a computer for full functionality)

• Regular access to the internet and to an email account

• Complete language, literacy and numeracy requirements

• Adobe Reader software installed• The ability and willingness to complete an online

course• The ability to communicate directly with alffie• The ability to communicate in English with alffie• The ability to understand detailed instructions

provided written or verbally in English• Access to a Google Drive account• Students must provide a valid USI

Unique Student Identifier (USI)From 1 January 2015 all jobseekers undertaking Nationally Recognised Training in Australia will need to have a USI, Unique Student Identifier.

This government initiative requires jobseekers to have a USI in order to commence their training.

For more information visit www.usi.gov.au for more information.

CERTIFICATE II IN BUSINESSBSB20115

OutcomeShould the student successfully complete only one or more of the units of competency, but not all required units of competency to achieve the qualification, the student will be issued with a statement of attainment at the time of completion or withdrawal. Where a student completes the full course and successfully completes all units of competency a qualification shall be issued upon completion.

Potential careers• customer service adviser• data entry operator

• general clerk• payroll officer

• typist• word processing operator.