W E I N S P E C T W H A T Y O U E X P E C T

Prime is an innovative Mystery Shopping agency founded in 2010 andoperating in the northern african market and in the Middle East, with its

headquarters located in Dubai.

Today we truly believe that all of us customers are increasing our level ofexigency together with the number of options available. Providing the propercustomer experience can be the turning point to increase profitability in your

business.

The Mystery Shopping solutions we offer at Prime are tailored to assess, trackand monitor your customer experience, your teams’ ethics and performance,

your standards compliance as well as your competitive edge.

Our Mystery Shopping solutions are the answer to your questions on your ownbusiness and on your competitive edge

Prime is a valuable training tool for your teams

Prime is a proof of revenueand growth opportunities

W H A T D O W E D O ?

H O W D O W E D O ?

Prime services applicableto all indutries

Tools accessibleonline and offline

Dedicated teamavailable for your project

Cutting edgereporting tool

Each business is unique and so are our solutions: we provide basicpackages and shape them hand-in-hand with you.At Prime we value the return on investment of our clients andtherefore provide these exclusive benefits within each package:

A complete follow up to asses the return of investmentEnhanced reports on findingsUnlimited access to your own platform to download the reportsyou need

BRONZE PACKAGE

The performance and the behavior of your teamsThe customer service qualityThe compliance with your company standards of your locationAny other important element you value

SILVER PACKAGE

Bronze Package +Customers Exit interviewsOverall customer satisfaction feedbackSocial Media consultancy with our partner TheSocialHaus

GOLD PACKAGE

Silver Package +Competitive Intelligence

H O W D O E S I T W O R K ?

www.primecss.com

We inspect what

you expect

G E T Y O U R Q U O T A T I O N T O D A YC O N T A C T @ P R I M E C S S . C O M

T H E Y T R U S T E D U S