ARLINGTON, TX, 76011

BRITTANYYBROWN@AOL.COM

OBJECTIVE My goal is to earn the opportunity to show that I have the intelligence and experience needed to excel and succeed greatly in your company. I'm confident that I have the acumen and qualifications necessary to be successful and effective in any role. I'm seeking the opportunity to grow and be challenged.

SKILLS & ABILITIES • Over ten years of experience in management and customer service.

• Highly effective in promoting a positive, productive environment.

• Reputation for excellence and high quality service to clients.

• Strong interpersonal and communication skills.

• Remain calm and work well under demanding conditions.

• Proven record of innovative and effective staff development.

• Strong commitment, vision and leadership.

• Effective problem solver; thorough researcher.

• Well organized and focused in coordinating projects.

• Strong analytic, writing and research skills.

• Conscientious and thorough with detail.

• Equally effective working independently and in cooperation with others.

EXPERIENCE OPERATIONS MANAGER- DFW AIRPORT, GOODFELLOWS SHOESHINE & ACCESSORIES

06/22/2015- Current

As Operations Manager, I oversee the daily operations for 13 locations within the Dallas/Fort Worth International Airport, including loss prevention and retail management. Develop and implement sales plans to increase retail sales. Ensure the compliance of company policy. Also, logistics management, budget management, operational strategizing, manage support services, and manage third party relations. In addition: Formulate policies, Develop staffing plan, Hire, discharge, transfer, or promote workers. Plan and direct activities such: Analyze financial data, Analyze sales activities or trends, Analyze operational or management reports, and Evaluate performance of employees.

AREA FLOOR MANAGER, WALMART STORES- LOGISTICS

09/22/2014- 04/15/2015

As Area Floor Manager, I communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates). In addition, identify associate, customer, and/or supplier concerns. Implement the business plan for area of responsibility, approximately 20-40 associates. Maintain quality and safety standards in area of responsibility. Monitor and manage productivity of area of responsibility. Supervise and develop associates and leaders in my area of responsibility.

SERGEANT OF CORRECTIONAL OFFICERS, TEXAS DEPT. OF CRIMINAL JUSTICE

08/13/2011- 07/30/2014

As Sergeant of Correctional Officers, I am responsible for assisting in the supervision of correctional officers and ensuring all activities are conducted according to unit and departmental policy. As well as providing evaluations and feedback of correctional officers performances on a monthly basis. In addition to being front line supervisor of more than 70 correctional officers; I also provided supervision and ensured the safety of more than 450 offenders.

QUALITY CONTROL SPECIALIST, MAXIMUS

03/26/2008-10/29/2010

As Quality Control Specialist, I oversaw a team of 25 Customer Service Representatives and monitored their calls to ensure they were providing proper information to clients according to their cases and HHSC policy and procedure. In addition to supervising various Customer Service Representative's progression, I gave informative feedback and coaching in corporation with continuously improvement.

EDUCATION TRINITY VALLEY COMMUNITY COLLEGE- PALESTINE, TX- AA (BUSINESS ADMINISTRATION)

GPA: 3.74

Credits: 65 Hours Completed with Honors

Fraternities: Phi Theta Kappa

Honors: President’s Honor List(2), Honor’s List, and Cum Laude

MABANK HIGH SCHOOL- MABANK, TX- HIGH SCHOOL DIPLOMA

GPA: 3.70 (Graduated in top 20%)

Fraternities: DECA (President) and National Beta Club (Member)

Honors: Economics, Government, Health, and A/AB Honor Roll academic recognitions. Scholarship awards from the Rotary Club of Cedar Creek Lake, PTO, and the Mabank Ex-Student Association.

SPECIAL TRAINING:

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Wal-Mart Stores- Leadership and Effective Management Training, Safety Training and Departmental Overview

Texas Dept. of Criminal Justice - Edge Weapons, Extreme Temperatures, Suicide, CPR (certified) Training and Sergeant Training Academy (Leadership and Management Skills)

Maximus- Management Skills Training and Interpersonal Skills Training

REFERENCES LAURA MOORE

Quality Assurance Manager, Wal-Mart Stores

(903) 343-9579

BRIDGETTE LUCE

Area Floor Manager, Wal-Mart Stores

(903) 724-9899

MASON COUCH

Sergeant, Texas Dept. of Criminal Justice

(903) 316-9802

SOPHIA CARTER-WARD

Operations Manager, Maximus

(903) 681-1915

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