1. 1. BRENTWOOD EDUCATION SERVICES PROFILE- 2015 CONTACT Country Director DAVID MWILA HOUSE , PRESIDENT AVENUE P.O BOX 22622, KITWE (ZAMBIA) TEL: +26 097 7 333 421,+26 096 5 333 421 / +26 097 2 007 683 (Z) +447531041152 (UK) Email:brentwoodzambia@yahoo.com / bes@bes.ymoc.co.uk Website: www.bes.ymoc.co.uk CONTENTS PAGE NO.
2. 2. 1. INTRODUCTION TO BES 4 2. VISION AND MISSION 4 3. PRODUCTS AND SERVICES 4 4. GUIDELINES 6 5. ORGANIZATIONAL STRUCTURE 10 2
3. 3. 1. INTRODUCTION TO BES Brentwood Education Service is an independent referal service for affordable and quality education, training and employability services on the Zambian landscape. a) BES provides a one stop enrolment, information; guidance and advice services regarding ONLINE BASED LEARNING PROGRAMME offered by its UK based partners. b) BES works in colloboration with the local authorities, organisations and the public to promote the credibility of qualification obtained from credible UK organisations through online learning c) BES also promotes employability and career pathways of its graduates who obtain qualifications via legitimate online learning. 2. VISION AND MISSION 2.1 VISION To be the premier hub for promoting credible online learning services for our partner learning institutions (UK) by providing facilities for information, guidance and advisory facilities for our customers. 2.2 MISSION /GOALS To act as principal referral agent for our partners online learning services To provide a local support service to online learners enrolled with our partner institutions. To promote the recognition and credibility of the qualifications obtained from our partner learning institutions through online learning. 3
4. 4. 3. PRODUCTS AND SERVICES 3.1 EDUCATIONAL RELATED MARKETING AND REFERAL SERVICES: BES acts as marketing and referral agent for credible and established partner learning institutions- with a bias towards online learning. 3.2 ONLINE LEARNING SUPPORT SERVICES: BES provides hands-on online learning support services to local learners registered with our partner colleges/ learning institutions. The support ranges from helping our clients with the enrolment process to guidance on how to use ICT facilities to access and submit course work. 3.3 ONLINE LEARNING AWARENESS-BES promotes awareness raising regarding online learning and how it can maximised in the development of a knowledgeable and skilled community. 3.4 GRADUATE SERVICES: BES offers graduate independent guidance services regarding research design, conducting research and writing of dissertation / thesis. 3.5 EXAM SKILLS DEVELOPMENT: BES offers exam skills development master sessions for all learners from primary to university students. 3.6 EMPLOYABILITY MENTORSHIP: BES offers employability guidance sessions covering- CV writing, job search skills, interview preparations, job ready assessment and employability / industrial placement services. 3.7 RESEARCH AND CONSULTANCY: BES offers research and consultancy services in various areas to individuals and the corporate world. 4
5. 5. 3.8 CAPACITY BUILDING: BES hosts various capacity building workshops, seminars and conferences. 5
6. 6. 4. GUIDELINES 4.1 TEACHING / TUTORIAL SERVICES a) BES is not registered learning provider; therefore, it does not provide any academic or vocation teaching or tution services to its clients or on behalf of its partner organisations. b) BES will hovever ensure that all Teaching and Tutorial services are arranged directly with the registered, partner, learning, teaching and tutuion providers.and not BES. c) BES will only provide information, guidance and advice on how to access and make use of the learning, teaching and tutorial service being provided by our partner learning institutions. [the above statements must be told to all staff, clients and organisations at all times] 4.2 MARKETING AND REFERAL SERVICE a) BES will only market and provide a referal service on behalf of a partner organisation which has been approved by the board of Management. b) All partner organisations must be established with a clear track record and of good standing c) There must be an agreed terms of reference covering all key contractual terms including the core service to be offered, fees, timeframe etc between BES and the partner organisation. d) Clear policies and procedures must be obtained from the partner organisation before BES starts to market the services. e) BES and the partner organisation must provide a complaints procedure 6
7. 7. f) Where possible a cover letter of appointing BES as the referal agent must be on display in the office. 4.3 LEARNER ENROLMENT REFERAL SERVICE a) BES will act as principal agent for market and enrolling applicants to our recognised partner learning organisations, colleges and universities. b) BES must have an agreement and mandate to act as learner referal and enrolment service from the respective partner organisation. c) A customised enrolment form must be developed for use which recognises BES as the referring organisation. d) The form must state clearly what programmes / courses are available, fees and method of payment e) Prospecting students will access the enronment form through BES at the office(s) or online f) Applicants will submit the completed forms to BES and make the necessary payments as required. g) BES will submit the enrolment forms together with appropriate payments to the respective learning provider partner. h) The partner organisation will enrol the applicant and provide them with access to the learning facilities, programmes and learning sessions. i) BES will support and manage the client / learner throughout the duration of the course and programme as agreed. 7
8. 8. j) BES will provide regular updates to both the learner and the partner organisation. k) BES will revise its procedures as and when required to comply with the law, contractual obligations and best practice. 4.4 INFORMATION, GUIDANCE AND ADVICE (IGA) SESSIONS FOR ENROLLED ONLINE LEARNERS To ensure that our students are fully guided and supported during their tenure as online learners BES will provide Information, Guidance and Advisory (IGA) services in the form of workshops and one to one sesions. BES will prepare standard IGA packs / leaflets to induct students on their expectations, how to access the programmes and comply with the online learning process BES will be holding scheduled induction and guidance contact sessions helping with students with programme requirements Induction workshops and guidance sessions will be arranged in advance throughout the year. BES will also offer 1 to 1 advisory sessions to students by arrangement. BES reserve the rights to charge an admin fee for additional induction and advisory sessions. BES will work with it partner organisations to develop appropriate induction and advisory packs. 4.5 EXAM SKILLS COACHING SESSIONS BES will be offering exam skills development workshops and sessions for the following levels: Secondary school (junior and senior secondary) College and University Professional Exams BES will charge a fee for this service. 8
9. 9. 4.6 GRADUATE SUPPORT SERVICES BES will be offering the following graduate study support services: Research design Thesis / disertation editorial services Thesis / dissertation viva voce preparation service BES will charge a fee for this service. 4.7 EMPLOYABILTY SERVICES BES offers the following employability services: Job search CV writing Industrial placement Interview skills Entrepreneurship coaching BES will charge a fee for this service. 4.8 CORPRATE RESEARCH AND CONSULTANCY SERICES BES offer consultancy and research services to the general public and corporate organisations. 4.9 SEMINARS AND WORKSHOPS BES offer offers general and specialist capacity building workshops and seminars for: Chief Excutives Senior Managers The General Public 9
10. 10. BRENTWOOD EDUCATION SERVICES ORGANIATIONAL STRUCTURE BOARD Board Chairperson 10
11. 11. National Director Manager training, research & product development Finance and Administration Marketing and Customer Officer Relations officer Office Assistant 11