bostwicks believe in the healing arts - cleveland clinic · 2013-12-20 · to patients. he noticed...

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TODAY’S INNOVATIONS TOMORROW’S HEALTHCARE Siegals Support New Approach to Medical Education Harlan Diamond Takes the Cake for High Teas Dunkelman Gift Empowers Women Through Education Speedy Recovery Leads to the Howrens’ Support for Heart Care Healthy Communities Grant Advances Obesity Prevention Program Rich Family Distinguished Chair Furthers Digestive Disease Research Hamilton Gift Honors Weston Staff, Husband’s Memory Arthur Vining Davis Foundations Supports Patient Experience Program News at Cleveland Clinic Campaign Update Campaign for Cleveland Clinic Inside Bostwicks Believe in the Healing Arts Ardent supporters of both the Cleveland community and regional artists, Robert and Nancy Bostwick thought it only natural to choose to enliven the surroundings of Cleveland Clinic patients, families, visitors and staff through gifts of art. Mr. Bostwick, a local architect, has designed several buildings at Cleveland Clinic. However, he says, the building’s structure is not the end of the process. The right artwork can enrich and define the space. “Art contributes to an environment of healing and speaks to the spirit,” says Mr. Bostwick, of Bostwick Design Partnership. Mrs. Bostwick agrees. “We felt strongly about supporting Cleveland Clinic. When it came to how and why, art was an obvious choice for us. Why not give something that we care about and that makes people feel good?” Nancy and Robert Bostwick Volume 7 | Issue 2 SUMMER 2009 3 4 5 6 7 8 9 10 11 12 Continued on page 2 Mr. Bostwick has served as a volunteer on a Cleveland Clinic art selection committee. Mrs. Bostwick, a seventh-grade math teacher at Laurel School, enjoys partnering with her husband in selecting and supporting some of the artwork at Cleveland Clinic. The couple favors regional artists in part because they can connect with the artists personally as well as their art, Mr. Bostwick says. Joanne Cohen, Executive Director and Curator, Cleveland Clinic Art Program, says the Bostwicks work in partnership with her and her team and have been enthusiastic and instrumental in bringing more artwork to Cleveland Clinic. ©Douglas Sanderson, Arcane Image Series 002, 2006

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Page 1: Bostwicks Believe in the Healing Arts - Cleveland Clinic · 2013-12-20 · to patients. He noticed that everyone appreciated this simple gesture. And so, Mr. Diamond says he was “thrilled

T O D AY ’ S I N N O V AT I O N S T O M O R R O W ’ S H E A LT H C A R E

Siegals Support New Approach to Medical Education

Harlan Diamond Takes the Cake for High Teas

Dunkelman Gift Empowers Women Through Education

Speedy Recovery Leads to the Howrens’ Support for Heart Care

Healthy Communities Grant Advances Obesity Prevention Program

Rich Family Distinguished Chair Furthers Digestive Disease Research

Hamilton Gift Honors Weston Staff, Husband’s Memory

Arthur Vining Davis Foundations Supports Patient Experience Program

News at Cleveland Clinic

Campaign Update

C a m p a i g n f o r C l e v e l a n d C l i n i c

Inside

Bostwicks Believe in the Healing ArtsArdent supporters of both the Cleveland community and regional artists, Robert and Nancy Bostwick thought it only natural to choose to enliven the surroundings of Cleveland Clinic patients, families, visitors and staff through gifts of art.

Mr. Bostwick, a local architect, has designed several buildings at Cleveland Clinic. However, he says, the building’s structure is not the end of the process. The right artwork can enrich and define the space.

“Art contributes to an environment of healing and speaks to the spirit,” says Mr. Bostwick, of Bostwick Design Partnership.

Mrs. Bostwick agrees. “We felt strongly about supporting Cleveland Clinic. When it came to how and why, art was an obvious choice for us. Why not give something that we care about and that makes people feel good?”

Nancy and Robert Bostwick

Volume 7 | Issue 2SUMMER 2009

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12Continued on page 2

Mr. Bostwick has served as a volunteer on a Cleveland Clinic art selection committee. Mrs. Bostwick, a seventh-grade math teacher at Laurel School, enjoys partnering with her husband in selecting and supporting some of the artwork at Cleveland Clinic.

The couple favors regional artists in part because they can connect with the artists personally as well as their art, Mr. Bostwick says.

Joanne Cohen, Executive Director and Curator, Cleveland Clinic Art Program, says the Bostwicks work in partnership with her and her team and have been enthusiastic and instrumental in bringing more artwork to Cleveland Clinic.©Douglas Sanderson,

Arcane Image Series 002, 2006

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“I think the Bostwicks’ support is wonderful because they recognize the value of art,” Ms. Cohen says. “Robert Bostwick is very attentive to how to animate and activate a white cube [on which the art is displayed]. I felt strongly that it would be good to have an architect involved in the art selection process for the Sydell and Arnold Miller Family Pavilion and the Glickman Tower, and it has been nice to have both of their

assistance. It also is helpful that they are active in the local arts community.”

Cleveland Clinic’s Art Program selects works in keeping with Cleveland Clinic’s cornerstones of innovation, teamwork and service and that uplift, compel, distract, transport and transform.

Cleveland Clinic’s Art Program focuses on acquiring exemplary works by emerging, mid-career and well-established artists in different media, Ms. Cohen says. Working directly with The Arts & Medicine Institute at Cleveland Clinic, the Art Program selects works in keeping with Cleveland Clinic’s cornerstones of innovation, teamwork and service and that “uplift, compel, distract, transport and transform,” she says.

2 Catalyst

Continued from page 1

Although the Bostwicks select art together, their tastes some-times differ. Mrs. Bostwick says she prefers colorful artwork, and Mr. Bostwick says he most admires black-and-white. In a corridor of the Miller Family Pavilion hang two colorful works by Douglas Sanderson, from his “Arcane Image Series 002,” which Mrs. Bostwick says are her favorites. On the second floor of the Miller Family Pavilion hangs a striking charcoal drawing of Cleveland streets by Laurence Channing, titled “Also in Arcadia,” that Mr. Bostwick especially enjoys.

They always find a way to compromise in their selections, they say.

“We both like contemporary art,” Mrs. Bostwick says. “Something about the composition has to resonate with us, and the art has to complement the building.”

The couple has received kind comments about the art they support from Cleveland Clinic patients and visitors, which reinforces their desire to continue, Mr. Bostwick says.

“I grew up understanding that I was very much a part of Cleveland life,” he says. “Both of our families are supporters of Cleveland institutions and the arts. We would like our support of artwork at Cleveland Clinic to be a sustained effort because art can transport patients, families and staff from their stress and the pressures of treatment.”

Bostwicks Believe in the Healing Arts

©Laurence Channing, Also in Arcadia, 2007 (charcoal on paper)

©Douglas Sanderson, Arcane Image Series 002, 2006

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A new medical education program

launched thanks to the Siegals will

incorporate a lecture series on topics such

as the ethics of human medical trials,

evidence-based medicine and how

innovation drives the delivery of health-

care, taken from a historical perspective,

says James B. Young, MD, George and

Linda Kaufman Professor at the Cleveland

Clinic Lerner College of Medicine and

Chairman of the Division of Medicine.

He is leading the effort, in collaboration

with colleagues Leonard Calabrese, DO,

and J. Harry Isaacson, MD, FACP.

Mr. Siegal, a patient of Dr. Young’s, and

Mrs. Siegal say they “firmly believe in

Dr. Young’s mission to train doctors

to see beyond the medical side to the

human side.”

“It’s important to know where you came from, where you are and where you want to go. Knowing history is essential to gaining insight into the whys and wherefores of what we do now.” – James B. Young, MD

3clevelandclinic.org /giving

Dr. Young says he is pleased that the Siegals were attracted by efforts in the Lerner

College of Medicine to develop new and experimental programs, such as this one.

“This is an innovative, experimental approach to teaching, steeped in medical history

and the humanities, as well as scientific fact. We hope to get undergraduate students,

medical students, post-graduate trainees and the profession in general excited and

educated about these important topics. We strongly believe that our trainees and staff

physicians should be outstanding scientists and clinicians as well as outstanding people.”

The new program initially will focus on continuing medical education for

practicing physicians.

“I hope that we can ignite a bit of a passion for history in clinicians and make important,

contemporary topics more exciting and interesting,” Dr. Young says. “It’s important to

know where you came from, where you are and where you want to go. Knowing history is

essential to gaining insight into the whys and wherefores of what we do now.”

Mrs. Siegal says she thinks the program will “give doctors an appreciation of their

profession and will deepen their ability to help people and understand themselves.”

Eventually, the curriculum may be made available on a website that educators throughout

the medical field could access. The Siegals’ support will help Dr. Young take the program

from conception to reality, requiring about two years of research and development.

“Their philanthropy is absolutely essential to driving and keeping alive innovation and

allowing us to ‘blue sky’ and ask ‘What if?’” Dr. Young says.

Siegals Support New Approach to Medical Education

Cleveland Clinic will help physicians reinforce the human side of medicine through the lens of history, with the enthusiastic support of Pepper Pike residents Alvin and Laura Siegal.

Alvin and Laura Siegal

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It all started with a tin of cookies.

When visiting friends and family at various cancer treatment centers, Harlan Diamond owner and President of Executive Caterers at Landerhaven, often brought along a comforting tin of cookies and passed them around to patients. He noticed that everyone appreciated this simple gesture.

And so, Mr. Diamond says he was “thrilled to be asked” to help start a high tea for patients at Cleveland Clinic’s Taussig Cancer Institute. He provided the pastries, gave advice, provided equipment and trained hospital volunteers to run the event. Now, the elegant and popular high teas are offered weekly at Taussig Cancer Institute and biweekly at Hillcrest Hospital. Executive Caterers provides several hundred pastries for each event.

“Breaking bread and drinking tea are very soothing,” Mr. Diamond says. “I have heard that the patients look forward to the teas and even schedule their treatments around them. I feel that we are nourishing their souls and the souls of the people participating with them.”

Five members of his staff create the beautiful donated pastries, which include Napolean squares, cream puffs, Russian tea biscuits and brownies, among other confections.

Sometimes, Mr. Diamond attends the teas.

“Every time I visit the hospital on one of those high tea days, I stop by,” he says. “And anytime I go, I know some of the people. It’s nice to share in this special occasion.”

Harlan Diamond Takes the Cake for High Teas

Catalyst

Mr. Diamond knows how to make an occasion special, having been in the catering business for nearly 50 years.

He jokes that he is “the black sheep of the family” because, unlike his father, Leo, a podiatrist, and his brother, Michael, a surgeon, he dropped out of a pre-med program in college and went to work for his uncle’s catering business. In 1960, he founded Executive Caterers with two business partners, and in 1983, they bought Landerhaven, an events center in Mayfield Heights, Ohio. Mr. Diamond has catered for every U.S. president since Lyndon Johnson and every Ohio governor since James Rhodes, and he has received lifetime achievement awards from the National Association of Catering Executives and the American Culinary Federation.

He says he was raised in a charitable family and believes in giving back to the community. He also sponsors blood drives at Landerhaven, where he provides meals to those who donate, and participates in other community service projects. “It’s nice to do something positive,” he says. “We want to give back to a community that has been great to us, and doing these things makes us feel good, too.”

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“There are few hours in life more agreeable than the hour dedicated to the ceremony known as afternoon tea.”

– Henry James, author

Harlan Diamond

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clevelandclinic.org /giving 5

Dunkelman Gift Empowers Women Through EducationMenopause often is called “the change,” and for Dianne Dunkelman, a desire to help women better understand menopause prompted a major change in her life.

A highly successful volunteer fundraiser for the arts in Cincinnati, Mrs. Dunkelman decided in 1995 to turn her efforts toward generating support for a one-day women’s health education event. She succeeded beyond her expectations when the first event, held in 1996 with room for only 650 attendees, drew the interest of more than 1,200 women. From this first event, the National Speaking of Women’s Health Foundation evolved.

The National Speaking of Women’s Health Foundation (NSWHF), which also includes two minority health programs, Universal Sisters and Hablando de la Salud de la Mujer, has worked with community hospitals and organizations across the country, hosting conferences and events. Supported by local and regional businesses and health systems as well as national corporate sponsors, the foundation has reinvested millions of dollars in women’s health programs and Community Investment Grants across the country.

In late 2008, the NSWHF, at Mrs. Dunkelman’s urging, gifted a number of the programs and other assets to Cleveland Clinic. Holly L. Thacker, MD, Director of Cleveland Clinic’s Center for Specialized Women’s Health, is Executive Director of the programs gifted to Cleveland Clinic. Mrs. Dunkelman continues her association with the projects in a volunteer role.

“This was an opportunity to leverage two great institutions,” Mrs. Dunkelman says. “I regard Cleveland Clinic as an interna-tional source of health activities reaching out globally. People have a trust in Cleveland Clinic when it comes to their health and well-being.”

Dr. Thacker says she is continuing with the mission of Speaking of Women’s Health, “to educate women to make informed decisions about their health, well-being and personal safety for themselves and their families,” and is continuing to enhance the projects’ website, speakingofwomenshealth.com.

Speaking of Women’s Health also produces one-day “conference experi-ences” to empower women to educate themselves and make informed decisions, Mrs. Dunkelman says. In addition to information on menopause, nutrition, exercise and a variety of other topics, each event presents an opportunity for women to take some time for themselves, to relax and enjoy the day.

“Women want to do the right thing,” Mrs. Dunkelman says. “They are hungry for information. We make it simple and present it in a pretty, pampering atmosphere. The day is just about them. When women prioritize their time, usually it’s kids, home, career, pets, spouse and, lastly, them. If we flip it, how out of balance is that? The kindest thing women can do, and the best way to be successful, is to take care of themselves as a priority.”

Mrs. Dunkelman says she has “a wonderful professional and personal relationship with Dr. Thacker.”

“I feel that there is no one and nowhere else with greater passion and resources to extend the reach of Speaking of Women’s Health than Dr. Thacker and Cleveland Clinic,” she says. “I look forward to seeing the growth of Speaking of Women’s Health as the Cleveland Clinic puts its international reputation and reach behind the mission.”

One of the greatest reaches of Speaking of Women’s Health has been through its website. “Cleveland Clinic was thrilled to acquire this asset and to make it a very robust platform of the Center for Specialized Women’s Health,” Mrs. Dunkelman says.

Dianne Dunkelman

Holly L. Thacker, MD

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Catalyst6

Speedy Recovery Leads to the Howrens’ Support for Heart Care

Nancy R. Howren of Alexandria, Va., says she was “taken aback” upon learning in 1997 that she would need heart valve surgery. With her surgery scheduled for Dec. 17, she made preparations for the holidays, wrapping gifts, decorating trees, baking cookies and a ham. By Christmas, she was back at home, enjoying the fruits of her labors with her family.

“It was like coming home to a magical Christmas,” she says.

One month later, she was back on an airplane, conducting business in marketing and sales to major retailers.

In 2004, Mrs. Howren had additional heart valve surgery and a procedure for atrial fibrillation (abnormal heart rhythm) at Cleveland Clinic. Again, all went smoothly, and she continues to do well.

Research and consultation with physicians in Boston and Washington, D.C., led her to Cleveland Clinic for her initial surgery, she says. “The doctor in Washington, D.C., told me that if he needed any heart surgery, he would go to Cleveland Clinic.”

Her own experience not only precipitated her decision to come back for her second surgery, but also prompted her and her husband’s decision to become Cleveland Clinic supporters. “We wanted to give back to the hospital for what we gained,” Mr. Howren says.

Mrs. Howren and her husband, James H. Howren Sr., have made a planned gift to the Sydell and Arnold Miller Family Heart & Vascular Institute. Mr. and Mrs. Howren also serve on the Miller Family Heart & Vascular Institute Leadership Commission, created in 2002 to advance world-class patient care, research and education, visibility and reputation and fundraising efforts. Commission members assist Cleveland Clinic by providing guidance and expertise.

“Cleveland Clinic is No. 1 in the country for heart care,” Mr. and Mrs. Howren say. “The involvement we feel is important, and the funds raised are essential to keeping up with the latest technology. We believe that Cleveland Clinic’s campaign is critical for today and beyond.”

“We believe that Cleveland Clinic’s campaign is critical for today and beyond.”

– Nancy R. and James H. Howren Sr.

Nancy R. and James H. Howren Sr.

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Healthy Communities Grant Helps Advance Obesity Prevention Program

Childhood obesity can affect behavior and mental health. This is why Cleveland Clinic and Lakewood Public Schools are working together on aspects of Cleveland Clinic’s overall obesity prevention program that focus on curbing bullying and boosting self-esteem.

The Foundation for Healthy Communities of the Ohio Hospital Association recently committed $25,000 in support of the pilot program because childhood obesity is an increasingly serious problem, says Stacey Conrad, Grants Manager for the Foundation for Healthy Communities.

“I think one of the things that is really unique about Cleveland Clinic’s approach is the plan to develop a kit that will allow other hospitals to duplicate the program,” she says. “This is a very thorough program, with detailed activities supported by research.”

Lakewood Public Schools was chosen for its commitment to battling childhood obesity and its relationship with Lakewood Hospital, says Kate Fox Nagel, MPH, Director of the Department of Public Health and Research at Cleveland Clinic. “We wanted to build on the work that is currently under way in Lakewood.” Harrison Elementary School will be the site where nutrition and physical fitness programs for young people will be adapted and expanded, a parent-teacher component developed, and a no-tolerance policy for weight-related teasing and bullying implemented.

In addition, grant funds will go toward developing a toolkit for disseminating information about Cleveland Clinic’s entire obesity prevention program. A central message of Cleveland Clinic’s program is “5 to Go!” which centers on the importance of daily habits of eating five fruits and vegetables, consuming four dairy products, giving and getting three compliments, spending no more than two hours using electronic media, exercising for at least one hour, and consuming no sugar-sweetened drinks. “Go” is the goal, referring to wellness inside and out.

Ellen Rome, MD, MPH, head of the Section of Adolescent Medicine at Cleveland Clinic and Medical Director for the Public Health and Research Department at Cleveland Clinic, and Ms. Nagel worked together on the “5 to Go!” concept, modeled after similar programs in Maine and Chicago.

One component of the program, “Food is Knowledge,” was created by Cleveland Clinic Executive Chef Jim Perko of Cleveland Clinic’s Wellness Institute. It uses food, math, science and literacy to teach children how to stay healthy. Another piece, “Healthy Futures Child Wellness Program,” developed by Paul Gubanich, MD, MPH, of Cleveland Clinic Sports Health Center, includes physical activity, bone health, nutrition, education on tobacco, drug and alcohol abuse, safety awareness and confidence and self-esteem building.

“We plan a three-year rollout of the comprehensive program,” Ms. Nagel says. “We first gather data on body mass index [BMI, a statistical measure of a person’s weight in relation to his or her height] and then begin disseminating the ‘5 to Go!’ messages. The second year, we implement age-specific interventions, and the third year, we expand with schoolwide interventions. The toolkit will ensure broad dissemination of the entire program.”

“Go” is the goal, referring to wellness inside and out.She says that she has high hopes for this and other research-based public health programs.

“We are striving to create population-based behavior change based on our f indings and drive public policy toward promoting healthier lifestyles.”

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8 Catalyst

Rich Family Distinguished Chair Furthers Digestive Disease Research

“The seriousness of the situation was reflected in his decision to go to surgery at 9 on Friday night,” says Ted Rich’s father, Robert E. Rich Jr., of the family’s 2007 experience. Although he and his wife, Mindy, were struck by Dr. Walsh’s youth and confidence, they also were impressed by his waiting until that Friday night to perform surgery, following a careful assessment of Ted’s acute pancreatitis. Carefully weighing the urgency and complexity of the situation, Dr. Walsh “was not rushing to do surgery,” Robert Rich says.

In the days that followed, the Riches grew to admire Dr. Walsh even more. “He was there for us 100 percent,” Robert Rich says. “He stayed on the case and has been the captain of Ted’s team.”

On Feb. 10, 2009, Ted Rich, his wife, Nena, and Robert and Mindy Rich stood beside Dr. Walsh to dedicate the Rich Family Distinguished Chair in Digestive Diseases, made possible by the family’s gift of $2 million. Dr. Walsh is the first to hold the chair, established in his honor to support research in the Digestive Disease Institute.

The gift “is for an institution that we’ve come to know and love, and for a young man we’ve come to care about,” said Robert Rich, Chairman of Cleveland Clinic’s Board of Trustees Development Committee and Today’s Innovations, Tomorrow’s Healthcare: Campaign for Cleveland Clinic.

Ted Rich concurred. “Since I got sick, I have had a dream team,” he said, referring to his family and medical providers. “Dr. Walsh is a tremendous leader, and we want to help him realize his dreams of a healthier tomorrow.”

Mindy Rich, a Vice Chair of the Campaign for Cleveland Clinic, praised Dr. Walsh’s humanity, particularly his sense of humor, during what otherwise was “a very serious time” for their family.

“This family appreciates a good sense of humor,” she said, noting that Dr. Walsh often wears whimsical lapel pins. She presented one to him depicting a chair.

Joseph Hahn, MD, Cleveland Clinic Chief of Staff, said that the chair is important to research. “It allows Dr. Walsh and his colleagues to research ‘out of the box.’ An endowed chair brings a lot to the patients and helps us recruit medical staff. It helps us to improve lives and well-being. This gift touches a lot of people.”

on a Thursday night with severe abdominal pain, his family did not know what to expect on meeting the surgeon, R. Matthew Walsh, MD, of the Digestive Disease Institute.

L-R: Mindy Rich, Robert E. Rich Jr., R. Matthew Walsh, MD (seated), Ted Rich, Nena Rich

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9clevelandclinic.org /giving

Stuart Hamilton, retired owner and CEO of APSCO Inc. in Cleveland, where Mrs. Hamilton also was employed, passed away in May 2008 after a four-year battle with lung cancer. He was an oncology and pulmonary medicine patient at both Cleveland Clinic in Florida and Cleveland Clinic in Ohio.

The Hamiltons previously donated more than $200,000 to Cleveland Clinic for oncology programs at the Weston campus. The new gift supports the clinical research work of two of Mr. Hamilton’s physicians, Franck Rahaghi, MD, a pulmonary medicine and critical care specialist, and Elizabeth Stone, MD, an oncologist, as well as capital projects.

“The reason for our gifts is very simple,” Mrs. Hamilton says. “The staff are doing some great things.”

On Dec. 16, 2003, a physician first diagnosed Mr. Hamilton’s lung cancer and told him that he had only six months to live, Mrs. Hamilton says. This prompted the couple to seek a second opinion at Cleveland Clinic in Florida.

Mrs. Hamilton says that the teamwork between the medical staffs in Florida and Ohio impressed her, as did knowing that “different disciplines are only a hallway away. If they went in [during a procedure] and found another issue, they could get the other surgeons needed within a moment’s notice, and we would not be waiting five or six weeks to see the next doctor. I loved the one-stop shop.”

During Mr. Hamilton’s treatment, the couple developed close relationships with his healthcare providers that she continues to enjoy.

“When you’re very ill, total strangers become an extension of your family,” Mrs. Hamilton says. Everyone the couple met at Cleveland Clinic became friends of theirs, she says, adding that she and her husband were impressed by how well they and other patients were treated. “They know us as people, not as a number or just as patients.”

In December 2008, Cleveland Clinic in Florida named its hematology-oncology patient waiting area the Stu and Betty Hamilton Pavilion. At the dedication, Bernardo Fernandez Jr., MD, Chief Executive Officer of Cleveland Clinic in Florida, said the Hamiltons’ gift “will live on in the research and clinical care Cleveland Clinic provides to patients every day.”

Mrs. Hamilton says it feels good to see her husband’s name displayed in the waiting area.

“Stu deserves that,” she says. “It’s an honor and a privilege. We had philanthropic goals all of our lives, and before he passed away, I wanted him to know that the goals we decided on were actually going to come to fruition. He was happy about it. I feel that if there is anything I can do to give other Stus a fighting chance, I will do it.”

Hamilton Gift Honors Weston Staff, Husband’s MemoryBetty Hamilton of Fort Lauderdale and Key Largo, Fla., says her recent $2.25 million gift to Cleveland Clinic in Florida is in memory of an even more special gift.

“My husband, Stu, is forever my gift,” she says. Betty and Stuart Hamilton

“Because of the dedication of the staff there, Stu lived four-and-a-half years,” Mrs. Hamilton says. “They gave me four more years with the man I adored.”

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10 Catalyst Catalyst

Arthur Vining Davis Foundations Supports Patient Experience ProgramAn innovative Cleveland Clinic program that helps employees address patients’ questions and complaints from the moment they arise has garnered nearly $200,000 in support from the Arthur Vining Davis Foundations.

The program, Respond with H.E.A.R.T. ™, provides employees at all levels with a consistent approach to patients’ concerns. The acronym stands for: Hearing a concern, Empathizing with how the person feels, Apologizing for the experience the person is having, Responding to the problem with appropriate action, and Thanking the person for the opportunity to set things right.

“The program is important for our patients because they deserve to have all of us respond to them in a way that is compassionate, informative and connects with them as human beings,” says Carol Santalucia, MBA, Cleveland Clinic’s Director of Health System Navigation, who designed Respond with H.E.A.R.T.

“The program also is important from an employee standpoint because it gives them an easy way to do a good job in a fast-paced, stressful environment with tools that make sense, are easy to remember and work.”

Since its inception in 2003, approximately 10,000 Cleveland Clinic health system employees have been trained through Respond with H.E.A.R.T.

“This is a key program for our employees,” Ms. Santalucia says. “It helps instill and reinforce our core values of respect, empathy, dignity and compassion and inspires employees to care for patients in this way. It also is a tool that empowers employees to do the right thing at the right time and helps prevent issues from escalating. We have seen a steady improvement in our patient satisfaction scores from a raised level of awareness about patient experience as our top strategic priority and having tools like H.E.A.R.T.”

The Arthur Vining Davis Foundations, in Jacksonville, Fla., provides financial assistance to educational, cultural, scientific and religious institutions. Since 1981, the Foundations’ health-care philanthropy has focused on programs that foster caring attitudes, especially initiatives that can be replicated nationally.

The one-year grant will be used to hire a H.E.A.R.T. Champion, who will lead the expansion effort; develop a website with resources for those trained in the H.E.A.R.T. model; create new educational training resources, including booklets and videos; fund tailored training and development programs; and provide professional development for the H.E.A.R.T. Champion.

“This program fits well within our guidelines,” says Cheryl Tupper, Program Director, the Arthur Vining Davis Foundations. “Cleveland Clinic is a world-renowned, first-rate medical facility. We like to fund projects across the spectrum, integrated at every level, and we were impressed that this would be a program responding to patients, from the patient transporters to the surgeons doing high-level procedures. That was the appeal, the systemic nature of it. It gives everyone a common language and expectations.”

Lee Gibbs, Patient Ombudsman for Euclid Hospital, a Cleveland Clinic hospital, says she has witnessed the program’s effectiveness.

“Employees embrace it with such enthusiasm,” she says. “They are very engaged because it’s a model that works in interacting with anybody. I’m seeing a reduction in the number of complaints that, before this program, would have gone to me.”

Program Manager Ann Biery, left, offerspointers for addressing patients’ concernswhile conducting a Respond with H.E.A.R.T.training session.

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11clevelandclinic.org /giving

Graduations Celebrated

College of Medicine of Case Western Reserve University received their medical degrees. The prior evening, a special program honoring the students included comments by Norma Lerner, who, with her late husband, Al Lerner, helped establish the Cleveland Clinic Lerner College of Medicine.

On May 13, 92 students graduated from the Huron School of Nursing, the largest graduating class in the school’s 125-year history.

Lerner Research Institute, Professor Win Major NIH GrantsCleveland Clinic’s Lerner Research Institute received a $9.1 million grant from the National Institutes of Health to

research into vascular disease, spanning 26 years.

Vincent K. Tuohy, PhD, Immunology staff researcher and a professor at Cleveland Clinic Lerner College of Medicine, was awarded a $1.3 million grant by the NIH to study the possibility of a vaccine to prevent breast cancer in women

Clinic researcher to receive a grant from stimulus money designated for the National Institutes of Health.

Surgeons Remove Large Intestine Through Single IncisionDaniel Geisler, MD, a colorectal surgeon in Cleveland Clinic’s Digestive Disease Institute, used a single-port approach to remove the entire large intestine of a 13-year-old patient diagnosed with a rare, genetic condition that leads to colon cancer. The successful, minimally invasive surgery left only a coin-sized scar on his abdomen. The procedure is believed

reduced external scarring, decreased risk of infection, reduced post-operative pain and faster recovery.

New(s) at Cleveland ClinicCleveland Clinic Launches Health and Wellness Website

A new consumer health and wellness website, ClevelandClinicHealth.com, provides the latest information on Cleveland Clinic medical advances. Consumers also can ask medical experts a health-related question,

check the health headlines, get quick health tips, use online gadgets to manage stress or calculate calories burned, try healthy recipes, view videos and slideshows on health topics, and much more.

President Lauds Cleveland Clinic;

In June, President Barack Obama made references to Cleveland Clinic’s “top-notch quality” delivered at “lower costs” than can be found in some other areas of the country, and, on June 12, Delos M. Cosgrove, President and CEO of Cleveland Clinic, was the only hospital CEO to testify before the Health, Education, Labor and Pension Committee. On July 23, President Obama visited Cleveland Clinic to learn more about its integrated model of medicine.

Time Magazine Spotlights Cleveland ClinicTime magazine prominently featured Cleveland Clinic in its annual Health Issue on June 22 with regard to disease prevention, wellness and patient experience. The feature, “This Doctor Does Not Want to See You,” discusses how Cleveland Clinic is “changing the conversation that physicians have with their patients and pointing the way to a smarter approach to healthcare.”

Page 12: Bostwicks Believe in the Healing Arts - Cleveland Clinic · 2013-12-20 · to patients. He noticed that everyone appreciated this simple gesture. And so, Mr. Diamond says he was “thrilled

The Cleveland Clinic FoundationInstitutional Relations & Development9500 Euclid Avenue, Cleveland, OH 44195clevelandclinic.org/giving

Cleveland Clinic Catalyst is published three times a year by Institutional Relations and Development for friends and supporters of Cleveland Clinic.

Cleveland Clinic, founded in 1921, integrates clinical and hospital care with research and education in a private,

foundations to ensure its continued excellence in patient care, medical research and education.

Cleveland Clinic realizes that individuals would like to learn more about its particular programs, services or developments. At the same time, we fully respect the privacy of our patients. If you do not wish to receive any materials containing this information, please write to us at: Institutional Relations and Development, Cleveland Clinic, 3050 Science Park Drive, AC/322, Beachwood OH 44122.

Volume 7 | Issue 2 SUMMER 2009

MANAGING EDITOR: Elaine DeRosa Lea

DESIGN: Epstein Design Partners, Inc.

PHOTOGRAPHY: Cleveland Clinic Department of Photography; Russell Lee; Joe Glick

Gifts to Today’s Innovations, Tomorrow’s Healthcare: Campaign for Cleveland Clinic are helping to advance patient care, research and education at Cleveland Clinic. Benefactors can view their names in the online honor roll at clevelandclinic.org/giving.

Campaign attainment as of July 16, 2009: $1.19 billion

Campus master plan: $499.0 million raised Goal: $440 million

Medical education: $181.3 million raised Goal: $275 million

Innovative patient care: $233.1 million raised Goal: $235 million

Basic and clinical research: $276.9 million raised Goal: $300 million

For information on giving, go to clevelandclinic.org/giving or call 216.444.1245.

Campaign Gifts Further Medical Science, Patient Care

C A M PA I G N H A P P E N I N G ST O D AY ’ S I N N O V AT I O N S T O M O R R O W ’ S H E A LT H C A R E

U.S.News & World Report Ranks Cleveland Clinic in Top 4 Hospitals

For the 15th year in a row, Cleveland Clinic’s heart program is No. 1 in the country, according to the 2009 hospital rankings by U.S.News & World Report. Eleven other Cleveland Clinic specialty areas are ranked in the top 10 nationally: digestive disorders; ear, nose and throat; endocrinology; geriatrics; gynecology; orthopedics; nephrology; neurology and neurosurgery; respiratory disorders; rheumatology; and urology. Overall, Cleveland Clinic ranks fourth in the nation.

The U.S.News & World Report’s annual

care offered at Cleveland Clinic. Support of Today’s Innovations, Tomorrow’s Healthcare: Campaign for Cleveland Clinic ensures Cleveland Clinic’s ability to maintain high standards and pursue medical advances.