BORDERS COLLEGEDuQm ACADEmyCOuRSE GuIDE 2015

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www.borderscollege.ac.uk

...providing practical help and advice for employers to enable them to develop the skills of their employees.

your one stop shop...

‘potential’ ‘quality’ ‘portfolio’ ‘performance’

We focus on assisting organisations to maximise their

business potential through the

development of their workforce.

We do this through the delivery of work

based learning, short courses

and quality bespoke learning

solutions.

Delivering training to a wide range of

organisations with a broad portfolio to

ensure we are a one stop shop for our

customers.

We can work with your staff to

develop their skills, increase their

performance and ultimately improve their

job satisfaction.

Scan the QR code on the right and watch one of the many innovative programmes offered by Borders

College to Schools throughout the Scottish Borders.

www.borderscollege.ac.uk/schoolsvideo

School / College Partnership Video

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www.borderscollege.ac.uk

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The Borders College Advantage Borders College prides itself on the delivery of high quality learning & development opportunities for our customers. Our approach to the development of our work-based training packages is simple yet highly effective ● get to know our customer ● get to know your business ● get to know your staff We then deliver the appropriate training to ensure your staff increase their skill levels to respond to the

ever-changing working environment.A major strength of the College is the highly trained teams of industry specialists who will work with your organisation to fully understand your training requirements and develop the provision that suits your business needs. We have developed a virtual learning environment to support your staff through their learning and provide a mechanism for sharing good practice. Online support will supplement the work-based learning to ensure your staff are fully supported throughout their period of learning.We work closely with our awarding bodies to ensure our products & services are job relevant, up to date and provide a platform for growth that has been quality assured and endorsed. We monitor how well your staff are progressing and where required, provide further support to ensure they achieve their full potential. Through this approach we are consistently judged amongst the highest performing colleges in Scotland.

Qualifications explainedNational Certificate (NC) and Higher National Certificate (HNC) both provide the practical skills you need to do a job and the theoretical knowledge employers expect staff to have.Professional Development Awards (PDAs) are principally designed for those already in a career or vocation who wish to extend or broaden their skills base. They may also be embedded within another qualification such as HNC/HND.

Scottish Vocational Qualifications (SVQs)SVQs are work-based qualifications which set the level of occupational competence for each sector of the economy. They are assessed in the workplace and have five levels to reflect the various skills, knowledge and experience which employees should have as they progress in their industry.

Borders College Duqm Academy Course Guide

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SuBJECT AREAS

Why is staff development and training so important in customer service?All organisations aspire for their staff to continually deliver the very highest standards of customer service as a fundamental part of their business competitiveness. This can only be achieved through development of staff across a widening area of the business activities, to be made aware of new techniques, developments and communication of best practice. The College is able to assist your business to achieve this goal through provision of a wide range of training solutions: ● World Host - the principles of Customer Service● SVQs in Customer Service at levels 1, 2, & 3.● Short Courses - designed specifically for your

organisation.

CuSTOmER SERVICE CATERING & HOSPITALITy

The College has for many years offered a range of professional level courses and training to the Catering & Hospitality industry in addition to training full-time students. We deliver a wide range of training from short courses to master-classes – all delivered by experts in their field.Specialist consultancy and advice, plus business development support is also available to businesses involved in the Food & Drink Sector whether this be catering & hospitality, food processing or kitchen facilities within childcare and care establishments. The training follows a non-traditional method of learning which is flexible and tailor-made to the needs of the businesses and their employees.● Level 1 NVQ Certificate in Hospitality● Level 2 NVQ Diploma in Food Preparation● Level 3 NVQ Diploma in Professional CookeryRoyal Environmental Health Institute of Scotland (REHIS)● Food Hygiene - Introduction, Elementary &

Intermediate● Short Courses - designed specifically for your

organisation

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مجالات التخصص

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SuBJECT AREASEARLy EDuCATION & CHILDCARE

The early education and childcare courses are for people interested in working with children and young people. Student work placements are an integral and important part of these courses and for many it is a pathway to a new career. The emphasis of the course is on gaining knowledge and skills relevant to the Early Education and Childcare sector as well as personal development. The range of training includes classroom delivery, vocational skills and ‘soft-skills’, all of which are designed and delivered to achieve the highest standards possible in accordance with the National Childcare Strategies and to continually explore new innovative approaches to learning.● NC Early Education and Childcare ● HNC Early Education and Childcare ● PDA Education Support Assistance ● Birth to Three Years: Physical and Mental Health

Well being● PDA Childhood Practice ● Short Courses - designed specifically for your

organisation

English for Speakers of Other Languages (ESOL) QuALIFICATIONS

It may be that you wish to improve your knowledge of English to have a speaking, listening, writing and reading qualification that allows you a better understanding of English language.These qualifications are for candidates whose first language is not English. The topics and tasks covered are relevant to learners and are related to everyday work, study, community and social situations.The ESOL qualifications are delivered at different levels, at each level everyday communication is studied, covering a range of subject areas such as purchasing goods and services, health, travel, free time and leisure. At each level work and study related skills are studied, covering a range of subject areas such as organisation skills, understanding situations, presentation skills, letters, emails, application forms and making telephone calls.The learning and teaching is related to the particular context in which the candidate operates, such as their working environment. Learning is practical and skills based and reflects the outside world so that candidates can become autonomous language learners. Learning activities have a focus on goal setting and self-evaluation so that candidates benefit from future learning.

مجالات التخصص

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BOrDErS COLLEgE has once again topped the rankings as the most successful college in Scotland when it comes to student success.

Borders College, one of Scotland’s most successful colleges, can help you to achieve your goals.

www.borderscollege.ac.uk

Published by Borders College, Marketing and Publications Department, Scottish Borders Campus, Nether Road, Galashiels TD1 3HE. Tel: 08700 50 51 52. Designed by Borders College. The College will use all reasonable endeavours to deliver courses in accordance with the description set out in this publication. However, the College will manage its affairs in ways which are efficient and cost effective and therefore reserves the right to alter or amend the contents or methods of delivery of courses, to discontinue courses and to merge or combine courses, if such action is reasonably considered to be necessary by the College. This Publication is available in other formats on request.

T: 08700 50 51 52Charity No. SC021180

Campuses and Community Learning Centres in Duns, Galashiels, Hawick, Jedburgh, Newtown St Boswells and PeeblesHead Office, Borders College, Scottish Borders Campus, Nether Road, Galashiels, TD1 3HE, United Kingdom

www.borderscollege.ac.uk

COLLEGE

BORDERS

July 2015 rev1

To discuss how Borders College can help your staff and your organisation please contact Pete Smith: psmith@borderscollege.ac.uk