boaz chen, ceo by netwise applications
TRANSCRIPT
Boaz Chen, CEO
eGov in IsraelCase Study
By Netwise Applications
Who are we?
Netwise Application Ltd. (Netwise), headquartered in Israel, is a leader in eGovernment solutions, with a proven track record of successful strategic eGovernment implementations worldwide (7 countries), since 1996.
Netwise uniqueness lies in its ability to deliver a working, practical, end-to-end solution to complex digital systems for governments and businesses, in a timely and cost-effective manner.
://http - .netwise applications com
About Netwise E-Government specialist
Built GOV.IL and Gpay
In eGov since 1994
250 employees
Leading eGovernment implementer in MEA and CIS
Present in 22 countries
Over 50 successful systems implementations
Part of Netvision group (TASE:NTSN)
500M$ revenue, with 2,000 employees
provides managed services , ISP and telecom services
The Israel eGovCase Study
E-Government Objectives
Cutting Red Tape– “Available service desk” open 24 hours a day, 7 days a week.
Improvement of ROI and resource use at the Government ministries.
Making new online services to citizens and businesses, (for example: businesses licensing).
Improvement of service to businesses and citizens and reducing bureaucracy = net growth in productivity.
Improvement of the Government image.
Online Service Desk
Israel Tax Authority
Receiving information Feedback and ConfirmationPersonal info
Searching for
informationSeeking a servicePerforming actions
Ministry of Transportation
Ministry of Interior Affairs
Ministry of Social Affairs & Social
Services
National Insurance Institute
E-GovernmentInfrastructure, servicesChange management
E-GovernmentInfrastructure, servicesChange management
Citizens and Businesses
E-Government Scheme
Development of inter-ministry online services, for improving service and avoiding bureaucracyPerforming
Change
Secure network infrastructure for connecting Government computer systems to the web
Infrastructure
Application infrastructure for development of services for the citizens
Services
Government Ministries
Citizens and Businesses
Infrastructure
Identification and Digital Signature Infrastructure
Services
Performing change
For the publicFor Gov. Employees
Website Development Infrastructure
Web Server Farm
For Gov. Systems
Remote Access
Secure SurfingService Intersection
Information security for the entire E-Gov array – monitoring and operating, 24 X 7, handling of cyber terror threats
Intranet
Government Ministries
Citizens and Businesses
Infrastructure
Service
Services
gov.il PortalGovernment Info. Center
Search.govSearch across Government
ePayment Servicemy.govPersonal portal and notices
The SafeSecure and registered e-mail
ActionsGeneral InfoPersonal Info
Government Ministries
Citizens and Businesses
Performing change
Infrastrucure
Form Service
Tenders ServiceGovXMDA site infrastructure
Performing Change
Marketing
Performing Change
For the PublicInside Government
Research & Surveys
Cross Government Projects Support & Customer Service
Organization & Methods
Legislation & Standardization
Bridging the Digital Gap
Government Ministries
Citizens and Businesses
Infrastrucure
Services
Israeli eGovernmentRetrospective Project Evolution
Infrastructure
משרדי מידע
משרדי מידע
משרדי מידע
משרדי מידעMinisterialInformation
CentralServers
משרדי מידע
משרדי מידע
משרדי מידע
משרדי מידעMinisterial
Service
Ministerial InformationInformation regarding activities and services: organizational structure, guide, professional instructions,
ordinances, civil rights, scholarships, benefits, admission hours,
calculators etc.
Governmental Infrastructure for the Internet Era
Internet connectivity, information security, survivability, server hosting,
email services, links to ministerial networks
Govt.Portal
HorizontalServices
Central Application ServersA central infrastructure allowing
the development of complex services quickly and efficiently, while maintaining high level of
security and service: payments, forms, tenders, messages,
maps etc.
Governmental PortalAn-all governmental information portal. Links to information by
topic. Horizontal search capability
Advanced ServicesRenewing licenses, delivery of orders and requests for information and services, payment of fees and fines, registration for exams, purchase of publications, filing reports etc.www.gov.il
. .www gov ilincreasing the extent of the information, organizing information for target audiences and situations in life, writing topical guides. In the future: expansion to cellular services, IVR and interactive TV
HorizontalServices
Identification and signature
Smart Card IdentificationA horizontal infrastructure for identification and signature by smart cards and digital signature approved by certified agencies
Central Services (service bureau)Mapping cross-organizational user's processes and enabling horizontal
operation (serial or parallel), transfer of information between ministries and
updates regarding the progress of the process
my.gov.il
Personal PortalAccumulation of all government related activities made by the citizen, including personal information, personal communications with the government and personal services
The Gov-ePayment Service
Lets drill in..
e-Payment Service is an online money clearing house that allows citizens and businesses to pay Government payments, 24 hours a day, in a secure and convenient manner.
The e-Payment service is an example of cooperation between all Government ministries to produce a new service for the public.
The goal was to create one platform and deal once with security, performance, accounting and audit issues. and give the user one central and unified interface.While preserving each ministry to have it’s one brand, process and preferences.
The online payment service is based on agreements between the Accountant General and the banks and credit card companies: Credit card, up to 2,500$ Bank transfer and payment with smart card – unlimited
The e-Payment service is connected directly to the Gov-ERP
Services > Information Services > e-Payment Service
In 2010, over 2B$ were processed through the Service.
In 5 years the number of citizens choosing to pay through the service increased over 1500% !
Payments types
Voucher Parametrical Query and Output
Dynamic verification
Customizable business logic
for sums and dates
Single / Multi / Periodic
/ accumulated vouchers
Payments types Counter
Counter query and API Bar code
Referrals Product catalog
The amount of vouchers opened
The most popular payments this year:National Insurance – domestic helpTransportation – driver & car license renewalBroadcasting Authority – television feesTax Authority – advance payments
Services > Information Services > e-Payment Service
2004 2005 2006 2007 2008 2009 20100
20406080
100120140160180
63
109 113133 142
155169
E-Payment Service Money Amounts
Services > Information Services > e-Payment Service
2004 2005 2006 2007 2008 2009 20100
500,000,000
1,000,000,000
1,500,000,000
2,000,000,000
2,500,000,000
3,000,000,000
Number of Transactions in the e-Payment Service
Services > Information Services > e-Payment Service
2004 2005 2006 2007 2008 2009 20100
500,000
1,000,000
1,500,000
2,000,000
2,500,000
3,000,000
Division of Payments by Transactions
National Insurance
Ministry of Justice
Ministry of Transport
Tax Authority
Courts
Other
Services > Information Services > e-Payment Service
Gpay – a Government ePayments platforme
Payment methods
Debit/Credit cards
Bank transfer
Cellular account
Standing orders
ISP’s
PayPal
Internal Accounting
Payment channels
Internet Info kiosks Cellular IVR
5 Insights for managers
Implementation - The story of success
Learn the market needs
The citizenResearch, literature, case studies, surveys…Think from citizen perspective!!
The MDA CIOSimple to connectFull solutions: legislation, technology, hosting, security, finance, service,...Flexibility to use partial solutionMake it his: responsibility & credit
Share the Success
Choose partners:
Motivation and skills
Internal bureaucracy
Volume of transactions
Interaction with citizens
Technology maturity
Manage
relationship:
Help and consult
Look and feel
flexibility
Continues relationship
Central Core
Full commitment of the ministry of
finance:
Vision
Government support
Budget
Pressure from above
5% now >> 100% someday
Proven technologyPilot, Pilot, PilotSettle for partial serviceShort cycleInfrastructure management
Only on demandSynergy on top on tailor made
Learn from the users
Service centerTop priority for user problemOngoing researchConnecting to the real world"The user is always right. Find out what misled him.”Promotion
