bmo1102 exam preparation

BMO1102 Exam Preparation

CONCEPT

ELEMENTS of Concept

Element 4

Element 1Features of Element

1

Element 2 Features of Element 2


3

Features of Element 4

FEATURES of Elements

Types

Stages

SignsFactors

Characteristics

StrategiesPerspectives

- CONCEPTS have ELEMENTS - ELEMENTS have FEATURES SHORT ANSWER QUESTIONS

CONCEPT

ELEMENTS of Concept

Element 4


1



3



Types

Stages

SignsFactors

Characteristics



Theory in the textbook

Workplace Deviancy

ELEMENTS of ConceptProduction

Leaving early, Taking excessive breaks, Intentionally working

slowly, Wasting resources

Property Sabotage, Accepting kickbacks, Lying about hours worked, Stealing

PoliticalShowing favoritism, Gossiping about co-workers, Blaming co-

workers, Competing nonbeneficially

Examples of Elements

Types


Workplace Deviance

PersonalSexual harassment, Verbal Abuse,

Stealing from co-workers, Endangering co-workers

Semester 2, 2010 Exam paper, Question 4. (short answer question) Briefly define Production Deviance and list the four examples of Production Deviance outlined in your textbook.(3 + 0.5 + 0.5 + 0.5 + 0.5 = 5 marks) What is the question asking me to do? Briefly define Production Deviance (3 marks) List the four examples of Production Deviance (1/2 mark for each example) Workplace deviance can be categorised as production deviance, property deviance, political deviance or personal aggression. Production deviance can be defined as unethical behaviour that hurts the quality and quantity of work produced. The four examples of production deviance listed in the textbook are: Leaving early Taking excessive breaks Intentionally working slowly Wasting resources.

Semester 2, 2010 Exam paper, Question 2. (short answer question) List and briefly describe four of the components of the Specific environment of an organisation.(2.5 + 2.5 marks) What is the question asking me to do? List and briefly describe four of the components of the Specific

environment

The external environment of an organisation is all events outside a company that have the potential to influence or affect it. The external environment can be divided into the specific and the general external environment. The specific environment of an organisation is made up of the customers, competitors, suppliers, industry regulations and advocacy groups that are unique to an industry and directly affect how a company does business. Customers are people or other organisations who buy the goods or

services of a company. Competitors are other individuals or organisations who are in the same

industry that sell similar products or services Suppliers are companies that provide material, human, financial and

informational resources to other companies Industry regulations are the rules that ensure an organisation complies with

community standards and the law Advocacy groups are groups of concerned citizens who band together to

try to influence the business practices of specific industries, business and professions.

The specific environment of an organisation is made up of the customers, competitors, suppliers, industry regulations and advocacy groups that are unique to an industry and directly affect how a company does business. Customers are people or other organisations who buy the goods or

services of a company. Competitors are other individuals or organisations who are in the same

industry that sell similar products or services Suppliers are companies that provide material, human, financial and

informational resources to other companies Industry regulations are the rules that ensure an organisation complies

with community standards and the law

Essay Questions

• These tend to be longer versions of the short answer questions. They usually have more components to them.

• Essays should have an Introduction, Body and Conclusion.

• Essay questions often require you to explain the theory through an example – this requires analysis of the theory and analysis of the example and clear sentences linking the two!

Essay Questions

• Write down your plan• Check – does your plan cover everything

required by the question?

Essay Questions• Usually ask you: to explain / define/analyse theories

(from a range of different perspectives) in detail and to illustrate these theories with examples; Or, to explain/define/analyse management practices (from a range of different perspectives) in detail, possibly outlining advantages and disadvantages of these practices, with examples; Or, to explain/analyse the meaning / importance of a quote, by drawing on your understanding of theories/management practices, with examples.

EXAMPLES of Features

Example illustrating features of element 2

CONCEPT

ELEMENTS of Concept

Element 4


1



3



- CONCEPTS have ELEMENTS - ELEMENTS have FEATURES - FEATURES have EXAMPLES




ESSAY QUESTIONS

Types

Stages

SignsFactors

Characteristics


CONCEPT

ELEMENTS of Concept

Element 4


1



3



Types

Stages

SignsFactors

Characteristics


1. Theory in the textbook






2. Practice in real life


ESSAY QUESTIONS


When shifted to new department, not sure what to do

Why staff resist change

ELEMENTS of ConceptSelf Interest

Scared of : being fired, reduction of salary, reduction of power, reduction of responsibility

Misunderstanding

Loss of trust, don’t agree with the direction of change, don’t understand the reasons for change

Low tolerance for change

Comfortable with the “old ways”, don’t like any change



Will not follow new procedure

After a job redesign, an employee fears ...

ESSAY QUESTIONS

Signs

In an essay, these EXAMPLES might need a full paragraph of

3 or 4 sentences

Concept

Why staff resist

change

ELEMENTS of Concept FEATURES of Elements

ESSAY QUESTIONS

Scared of : being fired, reduction of salary, reduction of power, reduction of responsibility

Loss of trust, don’t agree with the direction of change, don’t understand the reasons for change

Self Interest

Misunderstanding

Low tolerance for

change

Comfortable with the “old ways”, don’t like

any change

Signs


After a job redesign an employee fears …

When shifted to a new department not sure what to do

Will not follow new procedure


In an essay, these EXAMPLES might

need a full paragraph of 3 or 4

sentences

CONCEPT

ELEMENTS of Concept FEATURES of Elements

Types

Stages

Signs

Factors

Characteristics


ESSAY QUESTIONS

Element 1

Element 2

Element 3

Element 4











1. Theory in the textbook

2. Practice

in real life

Essay QuestionsSemester 2, 2010 Exam paper, Question 8. The phase model of globalisation includes the stages of exporting, cooperative contracts, strategic alliances and wholly owned affiliates. Explain the advantages and disadvantages of each stage. Which would you use if you were running a small firm with few resources but a product with potentially broad international appeal? Explain your reasons. (2 + 4 + 2 + 2 = 10 marks) The phase model of globalisation includes the stages of exporting, cooperative contracts, strategic alliances and wholly owned affiliates. Explain the advantages and disadvantages of each stage. Which would you use if you were running a small firm with few resources but a product with potentially broad international appeal? Explain your reasons.

Essay Questions

This question is asking me to:

Outline the phase model of globalisation Give the advantages and disadvantages for each stage Say which stage would be suitable for a small firm with

few resources and a potentially international product AND explain why.

What will I do next?

Write a PLAN!

Introduction: Say what the phase model is Briefly list each stage

o Exporting …o Cooperative contracts …o Strategic alliances …o Wholly owned affiliates …

Say which stage is most appropriate (exporting) Briefly (very) say why First Paragraph: Describe Exporting as first stage

o Advantageso Disadvantages

Second Paragraph: Describe Cooperative contracts as second stage


Third Paragraph: (introduce 3rd stage) Describe Strategic Alliances:


Fourth Paragraph: Describe Wholly owned affiliates (4th stage)


Fifth Paragraph: State that for this situation Exporting is the most suitable way

to go global Explain why

o Exporting is cheapest, so best for a small company with few resources

Conclusion: Draw together the key points made in answering the

question

Semester 2, 2010 Exam paper, Question 7. Compare and contrast innovation and change. Identify something that has changed on your university campus this semester and explain if it is an example of innovation or change. Compare and contrast innovation and change. Identify something that has changed on your university campus this semester and explain if it is an example of innovation or change. This question is asking me to: Say what change is and say why it is like innovation and unlike innovation Describe an example of change on campus Explain if my example is innovation or change

WRITE A PLAN!

Introduction: Say what change is and what innovation is Give an example of change on campus - reading room café Say why it is innovation and not change, new style of food

outlet First Paragraph: Outline what change is and what innovation is Change is – any alteration to the way things are Innovation – a change which is intentional and is designed to

improve things

Second Paragraph: Outline how change is similar to innovation

o Both involve an alteration to the way things are Outline how change is different from innovation

o Change may be intentional or it may be something done to the company (external)

o Innovation is always intentional o Change may be positive or negativeo Innovation is always intended to be positive

Third Paragraph: The reading room café

o Brief descriptiono Why it is not just changeo Why it is innovation

Fourth Paragraph: Conclusion Draw together the key points made in answering the

question

bmo1102 exam preparation

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