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Quarter Incentive (SA Backline Adviser)

Minimum SAR 63.00 Name Ahmed M Al DossaryQ1 2011

Orientation SAR 100.00 Emp# 1835

Maximum SAR 125.00

Individual Key Objectives

Jan Feb Mar

Minimum: 90% AL

Orientation: 93%

Maximum: 95% SAR 125 SAR 125

Jan Feb Mar

Minimum: Closure 70% of Traces Within 3 days AL

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure SAR 125 SAR 125

Jan Feb Mar

Minimum: Scores 90% AL

Orientation: Scores 92%

Maximum: Scores 95% SAR 125 SAR 125

Jan Feb Mar

Minimum: Call Back 90% on time to customers AL

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers SAR 125 SAR 125

Service Desk Manager Total SAR 1,000Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Request Quality: Tracing agents trace/request quality assessment scores

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before time

GoalD.

25%

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Quarter Incentive (SA Backline Adviser)

Minimum SAR 63.00 Name Ahmed AlMadaniQ1 2011

Orientation SAR 100.00 Emp#

Maximum SAR 125.00

Individual Key Objectives

Jan Feb Mar

Minimum: 90% SAR 63

Orientation: 93% SAR 100 SAR 100

Maximum: 95%

Jan Feb Mar

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure SAR 125 SAR 125 SAR 125

Jan Feb Mar

Minimum: Scores 90%

Orientation: Scores 92% SAR 100

Maximum: Scores 95% SAR 125 SAR 125

Jan Feb Mar

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers SAR 100 SAR 100

Maximum: Call Back 94% on time to customers SAR 125

Service Desk Manager Total SAR 1,313Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Request Quality: Tracing agents trace/request quality assessment scores

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before time

GoalD.

25%

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Quarter Incentive (SA Import Adviser)

Minimum SAR 63.00 Name Ibrahim M. AlSomaliQ1 2011

Orientation SAR 100.00 Emp# 4478

Maximum SAR 125.00

Individual Key Objectives

Jan Feb Mar

Minimum: 90%

Orientation: 93% SAR 100

Maximum: 95% SAR 125 SAR 125

Jan Feb Mar

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days SAR 100

Maximum: Closure 75% of Traces same day closure SAR 125 SAR 125

Jan Feb Mar

Minimum: Activity made on time 75% SAR 63

Orientation: Activity made on time 77% SAR 100

Maximum: Activity made on time 80% SAR 125

Jan Feb Mar

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers SAR 125 SAR 125 SAR 125

Service Desk Manager Total SAR 1,363

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before time

GoalD.

25%

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Quarter Incentive (SA Network Adviser)

Minimum SAR 63.00 Name Benjamin IssacQ1 2011

Orientation SAR 100.00 Emp# 2418

Maximum SAR 125.00

Individual Key Objectives

Jan Feb Mar

Minimum: 90% SAR 63

Orientation: 93% SAR 100

Maximum: 95% SAR 125

Jan Feb Mar

Minimum: 2 Escalation SAR 63

Orientation: 1 Escalation

Maximum: Zero Escalation SAR 125 SAR 125

Jan Feb Mar

Minimum: Activity made on time 75% SAR 65

Orientation: Activity made on time 77%

Maximum: Activity made on time 80% SAR 125 SAR 125

Request Quality: Tracing agents trace/request quality assessment scores Jan Feb Mar

Minimum: Scores 90% SAR 65

Orientation: Scores 92%

Maximum: Scores 95% SAR 125 SAR 125

Service Desk Manager Total SAR 1,231

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.25%

Number of justified and unjustified 3rd requests (Reported in %)

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

GoalD.

25%

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Quarter Incentive (Key Account Adviser)

Minimum SAR 65.00 Name Carlo BolusQ1 2011

Orientation SAR 100.00 Emp# 4561

Maximum SAR 125.00

Individual Key Objectives

Jan Feb Mar

Minimum: 90%

Orientation: 93%Maximum: 95% SAR 125 SAR 125 SAR 125

Jan Feb Mar

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure SAR 125 SAR 125 SAR 125

Jan Feb Mar

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80% SAR 125 SAR 125 SAR 125

Jan Feb Mar

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers SAR 125 SAR 125 SAR 125

Service Desk Manager Total SAR 1,500

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before time

GoalD.

25%

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Quarter Incentive (Key Account Adviser)

Minimum SAR 63.00 Name Faisal AlbuanainQ1 2011

Orientation SAR 100.00 Emp# 3982

Maximum SAR 125.00

Individual Key Objectives

Jan Feb Mar

Minimum: 90% SAR 63 SAR 63

Orientation: 93% SAR 100

Maximum: 95%

Jan Feb Mar

Minimum: Closure 70% of Traces over 3 days SAR 63

Orientation: Closure 72% of Traces within 3 days SAR 100 SAR 100

Maximum: Closure 74% of Traces same day closure

Jan Feb Mar

Minimum: Closure 75% of Traces over 3 days

Orientation: Closure 77% of Traces within 3 days

Maximum: Closure 79% of Traces : same day closure SAR 125 SAR 125 SAR 125

Jan Feb Mar

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers SAR 100 SAR 100

Maximum: Call Back 94% on time to customers SAR 125

Call Center Manager Total SAR 1,189

Sultan AlQahtani

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity:The goal is to close 85% of you network actvities with in 4 hours

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before time

GoalD.

25%

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Quarter Incentive (SA Backline Adviser)

Minimum SAR 63.00 Name Hassan AlShihabQ1 2011

Orientation SAR 100.00 Emp# 4687

Maximum SAR 125.00

Individual Key Objectives

Jan Feb Mar

Minimum: 90%

Orientation: 93%

Maximum: 95% SAR 125 SAR 125 SAR 125

Jan Feb Mar

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure SAR 125 SAR 125 SAR 125

Jan Feb Mar

Minimum: Scores 90%

Orientation: Scores 92% SAR 100

Maximum: Scores 95% SAR 125 SAR 125

Jan Feb Mar

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers SAR 125 SAR 125 SAR 125

Service Desk Manager Total SAR 1,475

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Request Quality: Tracing agents trace/request quality assessment scores

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before time

GoalD.

25%

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Quarter Incentive (Key Account Adviser)

Minimum SAR 80.00 Name AKHTAR SARGUROH

Orientation SAR 125.00 Emp# 2323

Maximum SAR 150.00

Individual Key Objectives

Jan

Minimum: 90%

Orientation: 93%

Maximum: 95% SAR 150

Jan

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure SAR 150

Jan

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80% SAR 150

Jan

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers SAR 150

Service Desk Manager

Attendance:The goal is to come to work on time

Goal A.25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before time

Goal D.25%

o amme .

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Q1 2011

Feb Mar

SAR 150 SAR 150

Feb Mar

SAR 150 SAR 150

Feb Mar

SAR 150 SAR 150

Feb Mar

SAR 150 SAR 150

Total SAR 1,800

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Quarter Incentive (Key Account Adviser)

Minimum SAR 63.00 Name PHILIP SUTANA CLADO

Orientation SAR 100.00 Emp# 2060

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before tim

Goal D.25%

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Q1 2011

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Total SAR 1,500

e

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Quarter Incentive (Key Account Adviser)

Minimum SAR 63.00 Name Leo Leonardo

Orientation SAR 100.00 Emp# 2390

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before tim

Goal D.25%

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Q1 2011

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 100

SAR 125 SAR 125

Total SAR 1,475

e

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Quarter Incentive (SA Import Adviser)

Minimum SAR 63.00 Name Nora Abdul Kareem Almo

Orientation SAR 100.00 Emp# 11861

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before tim

Goal D.25%

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Quarter Incentive (SA Backline Adviser)

Minimum SAR 63.00 Name Fatimah Al Qahtani

Orientation SAR 100.00 Emp# 11828

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure

Minimum: Scores 90%

Orientation: Scores 92%

Maximum: Scores 95%

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Request Quality: Tracing agents trace/request quality assessment scores

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before tim

Goal D.25%

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Q1 2011

Jan Feb Mar

NA SAR 125 SAR 125

Jan Feb Mar

NA SAR 125 SAR 125

Jan Feb Mar

NA SAR 125 SAR 125

Jan Feb Mar

NA SAR 125 SAR 125

Total SAR 1,000

e

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Quarter Incentive (Key Account Adviser)

Minimum SAR 63.00 Name Nasser AlJandal

Orientation SAR 100.00 Emp# 5799

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customersMaximum: Call Back 94% on time to customers

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before tim

Goal D.25%

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Quarter Incentive (SA Import Adviser)

Minimum SAR 63.00 Name Hussain AlDba

Orientation SAR 100.00 Emp# 4473

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before tim

Goal D.25%

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Q1 2011

Jan Feb Mar

SAR 63

SAR 100

SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Total SAR 1,413

e

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Q1 2011

Jan Feb Mar

SAR 100

SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 100 SAR 100

SAR 125

Total SAR 1,425

e

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Quarter Incentive (SA Import Adviser)

Minimum SAR 63.00 Name RICHARD CANZANA RUB

Orientation SAR 100.00 Emp# 2381

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before tim

Goal D.25%

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INQ1 2011

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 100

SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Total SAR 1,475

e

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Quarter Incentive (SA Import Adviser)

Minimum SAR 63.00 Name Sivakumar Reddiar

Orientation SAR 100.00 Emp# 4903

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before tim

Goal D.25%

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Q1 2011

Jan Feb Mar

AL

SAR 125 SAR 125

Jan Feb Mar

AL

SAR 125 SAR 125

Jan Feb Mar

AL

SAR 125 SAR 125

Jan Feb Mar

AL

SAR 125 SAR 125

Total SAR 1,000

e

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Quarter Incentive (SA Network Adviser)

Minimum SAR 63.00 Name Thiyab AlShikh

Orientation SAR 100.00 Emp# 6929

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: 2 Escalation

Orientation: 1 Escalation

Maximum: Zero Escalation

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Request Quality: Tracing agents trace/request quality assessment scores

Minimum: Scores 90%

Orientation: Scores 92%

Maximum: Scores 95%

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.25%

Number of justified and unjustified 3rd requests (Reported in %)

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Goal D.25%

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Q1 2011

Jan Feb Mar

SAR 63

SAR 100 SAR 100

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Total SAR 1,388

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Quarter Incentive (SA Network Adviser)

Minimum SAR 63.00 Name Hamoud Omar Al Somali

Orientation SAR 100.00 Emp# 6060

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: 2 Escalation

Orientation: 1 Escalation

Maximum: Zero Escalation

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Request Quality: Tracing agents trace/request quality assessment scores

Minimum: Scores 90%

Orientation: Scores 92%

Maximum: Scores 95%

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.25%

Number of justified and unjustified 3rd requests (Reported in %)

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Goal D.25%

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Q1 2011

Jan Feb Mar

AL

SAR 100

SAR 125

Jan Feb Mar

AL

SAR 125 SAR 125

Jan Feb Mar

AL

SAR 125 SAR 125

Jan Feb Mar

AL

SAR 125 SAR 125

Total SAR 975

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Quarter Incentive (LNF Adviser)

Minimum SAR 63.00 Name Joselito Villanueva

Orientation SAR 100.00 Emp# 4494

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before tim

Goal D.25%

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Quarter Incentive (SA Network Adviser)

Minimum SAR 63.00 Name Raed AlSaned

Orientation SAR 100.00 Emp#

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: 2 Escalation

Orientation: 1 Escalation

Maximum: Zero Escalation

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Request Quality: Tracing agents trace/request quality assessment scores

Minimum: Scores 90%

Orientation: Scores 92%Maximum: Scores 95%

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.25%

Number of justified and unjustified 3rd requests (Reported in %)

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Goal D.25%

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Q1 2011

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Total SAR 1,500

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Quarter Incentive (Key Account Adviser)

Minimum SAR 63.00 Name Jovito Abalos

Orientation SAR 100.00 Emp# 2382

Maximum SAR 125.00

Individual Key Objectives

Jan

Minimum: 90%

Orientation: 93%

Maximum: 95% SAR 125

Jan

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure SAR 125

Jan

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80% SAR 125

Jan

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers SAR 125

Service Desk Manager

Attendance:The goal is to come to work on time

Goal A.25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before time

Goal D.25%

Mohammed.Yousuff

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Q1 2011

Feb Mar

SAR 125 SAR 125

Feb Mar

SAR 63

SAR 125

Feb Mar

SAR 63

SAR 125

Feb Mar

SAR 63

SAR 100

Total SAR 1,289

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Quarter Incentive (LNF Adviser)

Minimum SAR 63.00 Name Manny P Esguerra

Orientation SAR 100.00 Emp# 11843

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before tim

Goal D.25%

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Q1 2011

Jan Feb Mar

SAR 63

SAR 125 SAR 125

Jan Feb Mar

SAR 63

SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 63

SAR 125 SAR 125

Total SAR 1,314

e

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Quarter Incentive (Key Account Adviser)

Minimum SAR 63.00 Name Johnny B.Pesayco

Orientation SAR 100.00 Emp# 2065

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before tim

Goal D.25%

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Q1 2011

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Total SAR 1,500

e

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Quarter Incentive (Key Account Adviser)

Minimum SAR 65.00 Name Muhannad Al Somali

Orientation SAR 100.00 Emp# 12817

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before tim

Goal D.25%

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Q1 2011

Feb Mar

SAR63 SAR 63

.

Feb Mar

SAR 125 SAR 125

Feb Mar

SAR 125 SAR 125

Feb Mar

SAR 125 SAR 125

Total SAR 1314

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Quarter Incentive (SA Import Adviser)

Minimum SAR 63.00 Name Yousuf Al Nasser

Orientation SAR 100.00 Emp# 2074

Maximum SAR 125.00

Individual Key Objectives

Minimum: 90%

Orientation: 93%

Maximum: 95%

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80%

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers

Service Desk Manager

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before tim

Goal D.25%

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Q1 2011

Jan Feb Mar

SAR 100

SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 125 SAR 125 SAR 125

Jan Feb Mar

SAR 100

SAR 125 SAR 125

Total SAR 1,450

e

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Quarter Incentive (Key Account Adviser)

Minimum SAR 65.00 Name Abdul QualiqQ2 2011

Orientation SAR 100.00 Emp# 2102

Maximum SAR 125.00

Individual Key Objectives

Apr May June

Minimum: 90%

Orientation: 93%

Maximum: 95% SAR 125 SAR 125 SAR 125

Jan Feb Mar

Minimum: Closure 70% of Traces Within 3 days

Orientation: Closure 72% of Traces within 3 days

Maximum: Closure 75% of Traces same day closure SAR 125 SAR 125 SAR 125

Jan Feb Mar

Minimum: Activity made on time 75%

Orientation: Activity made on time 77%

Maximum: Activity made on time 80% SAR 125 SAR 125 SAR 125

Jan Feb Mar

Minimum: Call Back 90% on time to customers

Orientation: Call Back 92% on time to customers

Maximum: Call Back 94% on time to customers SAR 125 SAR 125 SAR 125

Service Desk Manager Total SAR 1,500

Mohammed. Yousuff

Attendance:The goal is to come to work on time

Goal A.

25%

Request Queue:The goal is to close 70% of your request with in 3 Days

Goal B.25%

Network Activity: Number of activities made on time

Goal C.25%

Call Back: The Goal is to close (by calling the customer) 90% of your call backs before time

GoalD.

25%