C u r r i c u l u m V i t a e

B i c k y S i d h u

37 outram grove, kelson, LOWER HUTT0275898491 –sidhu.bikram01@gmail.com

P R O F I L E

I am seeking the opportunity to use my tertiary training, workplace experience and personal

qualities to make an outstanding contribution to your clients, team and company as a sales /

customer service representative My career has demonstrated my success as a sales and service

coordinator in a number of different commercial environments I am very reliable employee who

will quickly learn your systems on-the-job, work in your team, and promote and sell your

products / services to achieve consistent growth and profitability My contributions to your

business will come from planning and organisation, use of natural selling abilities, individual

dedication and a professionalism that reflects positively on your business name.

K E Y C O M P E T E N C I E S

Interpersonal Skills– an outgoing and effective communicator with excellent verbal skills and strong administrative abilities

Sales& Service – fosters rapport and trust with people applying a professional style, identifies their needs and sells product or service solutions in retail and foodservice settings

Service Coordination – brings experience overseeing a team of staff utilising a variety of business resources to provide high quality client services in a hospitality environment

Business Management – a Diploma graduate with excellent experience coordinating the key resources and operations of a profitable business:

– Training, rostering and managing staff performance in a customer service setting

– Administering wages and handling taxation compliance (PAYE and GST)

– Ordering product, undertaking stock-taking and controlling inventory

– Overseeing cash security, reconciling daily float and preparing daily banking

Team Supervision –is a naturally hands-on and an results-focused leader who will share knowledge, set high standards and manage all resources responsibly while striving for timely completion

Retailing Strengths– has a strong background in a retailing setting; petroleum and fast moving consumable goods (FMCG)

Food Safety, Hygiene and Liquor Management – a well-trained and very experienced manager with certification in Sale of Liquor (LCQ), Food Handling and Hygiene maintenance

A C H I E V E M E N T S

Completed Diploma of business Management with the MFH International Institute.

Demonstrated business management capabilities as Duty Manager at restaurant (food services)and Assistant Manager of Z Harbour (petrol and retail products)

Promoted as Assistant Manager at Z Harbour based on sales skills and positive leadership within the team

Awarded Best “Graveyard Employee” and consistently received three “Customer Service Champion” award while working at Shell(Johnsonville);

P E R S O N A L A T T R I B U T E S

Brings an outgoing and effective style with strong verbal skills

Pays attention to detail to produce consistently high quality results

Brings drive and energy to a team and client-oriented setting

Will coordinate people and resources to get the job done

Plans ahead, assumes responsibility and gets the job done to a high standard and on time

Make good well-reasoned decisions to help the business

A hands-on team leader who works heard and consistently produces results

E M P L O Y M E N T H I S T O R Y

Restaurant Manager, Wellington (2 year and 6 months)Nov. 2012 – may 2015

– Training, rostering and managing performance of up to five staff working in a customer setting

– Overseeing the creation and review of menus and delivery of quality food and service

– Preparing budgets and monitoring performance, including cash security, banking and profitability

– Negotiating with suppliers, ordering consumables and controlling inventory

– Checking timesheets and processing payroll

– Maintaining accurate business records and preparing taxation returns (PAYE & GST)

Bikramjeet Singh: An Adaptable, Results-oriented and Reliable Manager or Team Leader 2

Z Harbour, wellington– Assistant Manager (eight months) Nov. 2011 – Nov. 2012

– Providing the manager with effective support through sales strengths, support of team mates and proven leadership

Shell Johnsonville, Wellington –Customer Service Representative*(part-time) Jan. 2011 – Nov. 2011

– Identifying customer need, selling product and delivering quality service

– Processing payments and stock-taking to help control inventory using 8850 (in-house application)

Four square, masterston – Customer Service Representative*(part-time) Aug. 2010 – Jan. 2011

– Delivering quality customer service to reflect positively on the business

* These roles were undertaken concurrently

E D U C A T I O N

Diploma of Management (Level 5) – Making Futures Happen International Institute, Wellington (2010)

Intermediate education (Five Papers) – SGAD College, India (2009– 2010)

– Physics –Chemistry –Mathematic– –English– –Punjabi

Other Training and Certificates

General Managers Certificate – Lower Hutt City Council (2012)

Licence Controller Qualification (LCQ) – Lower Hutt City Council (2012)

Food Safety and Hygiene Certificate – Z Harbour (2011)

Fire Extinguisher Use – Z Harbour (2010)

R E F E R E E S

Available on Request

Bikramjeet Singh: An Adaptable, Results-oriented and Reliable Manager or Team Leader 3