“Over the past 15 years, employment legislation has moved steadily in favour of employees. This, coupled with increasingly complex Health & Safety laws, has created a significant burden for those at the helm of any organisation.

Bibby Consulting & Support, formerly known as mhl support, has been part of Bibby Line Group since 2006. It is my firm belief that the dedication and expertise of our staff, combined with a class-leading delivery model, make Bibby Consulting & Support an ideal partner to protect your business.

Outsourcing to Bibby Consulting & Support will provide you with expert guidance at a fraction of the cost of employing your own legal or Health & Safety teams. Not only can you secure peace of mind that your organisation endorses best practice to deal with the legal requirements, you also receive financial protection against the costs of defending litigation.”

Sir Michael Bibby, Chairman Bibby Line Group

OUR COMMITMENT TO YOUINTEGRATED COMPLIANCE SOLUTIONS

TAILOR MADE SOLUTIONSThe needs of your organisation will vary, based on the kind of work you do and how your business is managed. We will ensure that your management processes and systems are taken into account to produce a bespoke service for your organisation.

PRAGMATIC AND COMMERCIAL ADVICEAll of our advisors are professionally qualified, enabling us to bring insight and experience into the issues affecting your organisation. Our team will provide you with consistent and practical advice to ensure all situations are dealt with efficiently to prevent them from becoming a drain on your time and resource.

COST-EFFECTIVE EVERY TIME We have a solution to match any budget. We provide specialist services to organisations with varying levels of in-house competencies and experience. These range from a total outsourced solution for those with little or no resource, right through to Board level guidance and assistance with strategic objectives.

GUARANTEED DELIVERY You are guaranteed the very best support without being tied down to a contract over which you have no control.

FIXED FEESUnlike many other providers, if your circumstances don’t change, then why should ours? Bibby Consulting & Support are delighted to offer our services at fixed rates across all agreements. We promise not to put our prices up, which means you know your costs are fixed and manageable.

Pg 1.

Safeguarding your organisation

About Bibby Consulting & Support

Employment Law

Health & Safety

Employment Law – Your roadmap to compliance

Health & Safety – Your roadmap to compliance

Additional Services

Environmental Management Services

Online Risk Assessments (eRAMS)

Online HR Systems (eTEAM)

Training & Staff Development

Employment Law Courses

Health & Safety Courses

Tribunal Representation

Our People

Testimonials

Service Schedules

Schedule of Services (Employment Law)

Schedule of Services (Health & Safety)

Schedule of Services (Environmental Management)

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CONTENTS

Pg 2.

EMPLOYEE HARMONY

It is well known that the benefits of a safe and happy workforce are immeasurable and of prime importance to the employer/employee relationship.

LEGAL COMPLIANCE

Maintaining legal compliance is not an option, but it does not have to involve employing expensive personnel, or sacrificing time that cannot be afforded.

MANAGEMENT CONTROL

Robust and disciplined management systems equate to far more than just management control. The knock-on effect brings business efficiency and protection.

LEGALPROTECTION

Every business is at risk from non-compliance. At Bibby Consulting & Support we aim to ease that burden of vulnerability for all our clients.

Helping organisations to comply with Employment, Health, Safety and Environmental legislation.

“The challenges facing organisations today are many and varied and things are not going to get any easier as the 21st Century matures. Competition is ever fiercer and deadlines ever tighter. As pressure on the bottom line continues to increase, it is vital that modern businesses maintain a firm grip on their most important and valuable assets – people and reputation.

Adopting the most effective and efficient approach to managing the Employment Law, Health & Safety and Environmental issues which face your business is critical. It frees up key people to focus on core business, deliver on customer expectations and helps you to build a strong brand that delivers better performance for your organisation”.

MICHAEL SLADE: MANAGING DIRECTOR

SAFEGUARDING YOU AND YOUR ORGANISATION

Pg 3.

Bibby Consulting & Support is part of the Bibby Line Group, a family-run business with a distinguished 200-year heritage, encompassing financial services, retail, logistics, shipping, marine and offshore services.

We safeguard businesses and business owners through the expert management of human resources and ensure essential compliance with Employment Law, Health, Safety and Environmental obligations.

As part of a family-owned and run enterprise, we understand the needs of smaller organisations. Our membership of the Bibby Line Group has given us a unique insight into the importance of maintaining a strong customer-focused and people-based culture, to support the growth and development of a successful organisation.

Being part of an international organisation ensures that we have the capacity to provide scalable solutions - so no matter how complex or sensitive the issue, or how large or how small your organisation, involving us can ease the burden on overstretched departments and add real value to any business.

Our consulting ensures that clients are operating within the legal framework and are kept up-to-date with changes in thinking and legislation. Our aim is to ensure that not only will the basics be right, but also that clients are fully protected from frivolous and vexatious claims.

Our ongoing support provides the added guidance needed to take our clients to the next level in best practice, delivering real commercial advantage using our industry-focused teams.

WENDY: SUPPORT LINE

CAPACITY TO UNDERSTAND

CAPABILITY TO DELIVER

ABOUT US& OUR CAPABILITIES

Pg 4.

Whilst it may be possible to engage the majority of your workforce, inevitably there will be some employees who feel disenchanted and wish to pursue spurious tribunal claims. With the increase of Employment Tribunal claims year on year, it is fair to say that the likelihood of your organisation facing a claim is now higher than ever before.

When you are subject to an Employment Tribunal claim, we provide you with a last line of defence. Our team of Employment Law Advocates has the experience to provide pragmatic advice and representation that will support your organisation through the complex legal processes involved in hearings of this nature. As a client of Bibby Consulting & Support, you will also be covered by our indemnified guarantee, which provides financial protection against the costs and awards associated with Employment Tribunal claims.

Having Bibby Consulting & Support as a business partner allows business owners, directors and managers to focus on core activities. Our contribution will ease both the administrative workload and reduce the legislative burden.

Not only will this approach help to reduce costs, it will give you access to specialist skills that reduce exposure to expensive litigation and reputational damage.

Many organisations have multiple sites around the country; for these companies, our uniformity of advice provides consistency and eases the load on overstretched businesses, making the management of a multi-site workforce far easier.

AGBO: HR CONSULTANT

1. HR Outsourcing in the UK, IES, Peter Reilly and Helen Wolfe2. Taleo Research, 2009 - Alignment Drives Employee Engagement and Productivity

EMPLOYMENT LAWPROACTIVELY MANAGING YOUR EMPLOYEES

The pitfalls of poor HR procedures are well documented; the latest Ministry of Justice figures state that redundancy and unfair dismissal compensation claims have risen by 17% since 2009 and 62% since 2008 and the total number of Employment Tribunal claims has increased by 56% since 2009.

Business is more complex than ever, especially when it comes to the employment of people, with the legislative pendulum swinging ever more in the direction of employees.

Trust in Bibby Consulting & Support to get the most from your teams and protect your reputation with our no-nonsense approach.

Here at Bibby Consulting & Support, we partner with clients in managing one of their most important assets - people.

All organisations can benefit from lower staff turnover, ease of recruitment, reduced absenteeism and improved productivity1.

We recognise that sophisticated selection methods, flexibility of terms, employment security and staff wellbeing all offer considerable business benefits.

We have developed a comprehensive range of services that are delivered to help build engagement, which in turn leads to loyalty, an effective and efficient operation and good customer focus.

In addition, research shows that employee engagement has been shown to impact heavily on the bottom line too, responsible for increases in revenue by as much as 26% per employee2.

POWERED BY PEOPLE

LAST LINE OF DEFENCE

Pg 5.

We approach Health & Safety from a commercial perspective, ensuring that your organisation and its employees are appropriately protected without you having to overhaul the way you do business.

There are a number of issues that organisations face when not in tune with their Health & Safety obligations. Notwithstanding the harm that employees or the public could suffer, and the threat of enforcement action including possible prosecution, there are potentially numerous other impacts such as:

Missed production deadlines. Loss of sales and customers. Damage to reputation. Lost time incidents. Poor staff morale. Uninsured losses and hidden expense. Increased recruitment costs.

Good Health & Safety performance can result in real business benefits3:

Improved insurance terms. Lower risk of expensive litigation. Increased productivity. Reduced sick pay costs. Lower risk of damage to product and equipment. Gaining competitive edge in tenders. Positive impact on reputation through PR and enhanced corporate social responsibility.

The Health & Safety (Offences) Act 2008 significantly increased the number of Health & Safety offences for which an individual, if convicted, could be sent to prison.

At Bibby Consulting & Support, we believe that prevention is better than cure and that our robust and effective procedures and management systems will protect you from unnecessary exposure. We also understand that different companies have different needs and so our management systems are tailored to each individual client and their circumstances. For those clients who require it, and without any additional charge, we are also able to provide you with an Environmental section to your Health & Safety Management system. Not only will this improve your green credentials, it will also help you to win new business.

SMEs account for 82% of all occupational injuries and 90% of all fatal accidents4 and yet, by the very nature of their size, can lack both the resources to manage Health & Safety proactively and the resilience to survive the greater relevant impact.

A severe Health & Safety infringement could put a small company out of business, either through crippling fines, or the loss of personnel or customers resulting from damage to credibility. The direct and indirect costs of accidents are therefore of greater concern to smaller organisations.

Our Business Defence service provides first class protection in the event of intervention from a prosecuting authority. This includes guidance for something as simple as corresponding with an enforcement authority, through to on-site strategic management in the event of a fatality. How your business responds to investigations in these early stages is critical to your ability to ensure your best possible defence. With our specialists on hand, you can be sure of the best possible defence and the resilience to survive the potential impact of serious incidents.

CHRIS: H&S CONSULTANT

3. Business benefits arising from Health & Safety interventions, 2003, Dr Peter Shearn4. OSH and economic performance in SMEs, 2009, EU-OSHA, Dietmar Elsler and others

HEALTH & SAFETYPROACTIVELY REDUCING YOUR RISK

BENEFITS OF COMPLIANCE

PREVENTION NOT CURE

Pg 6.

This is the first step towards producing your legally compliant terms and conditions for each of your employees. This is our opportunity to understand your business, review your current employee terms, your procedures and to discuss in detail any requirements for statutory consultation with your workforce.

During this visit, your consultant will spend time explaining each section of your employee handbook and contracts. They will ensure that you, or your nominated teams, understand the different policies and procedures and how these can provide your organisation with greater management control.

Within 5 days of joining us, our team will be in touch to arrange an initial visit by your dedicated consultant.

In addition to introducing the contracts and handbooks, your consultant can also provide you with training on the use of your new Employment Law management system. This system contains a wide range of forms and documents to help you to manage issues such as performance, absence and acceptable conduct.

Following our initial visit, your dedicated consultant will draft your tailored terms and conditions and employee handbook ready for your approval.

We offer a performance-led Employment Law service, backed by solid commitments that clearly state what we will do, when we will do it and what our action will mean to your organisation. The following schedule is a typical pattern of activity, but it can be modified to suit your particular circumstances, preferences or business needs, as our work with you progresses.

KATH: HUMAN RESOURCES

RHYS: SUPPORT LINE

EMPLOYMENT LAWYOUR ROADMAP TO COMPLIANCE

STEP 2INITIAL VISIT

STEP 3IMPLEMENTATION VISIT

STEP 1INITIAL CONTACT

SYSTEMTRAINING

DOCUMENT PREPARATION& APPROVAL

Pg 7.

Without any additional charge, your company will be provided with your own online account which you can access anywhere. From here you have instant access to an array of HR documentation, including forms to help with recruitment, managing absence and an array of other topics. You can also download additional copies of your own tailored employee handbook and contracts should you wish to do so.

Because legislation and your business can change from time to time, we recognise the importance of keeping everything up-to-date. Every year we will conduct an update review of your systems to make sure you keep ahead of the curve and maintain best practice.

Your ongoing service requirements are explored at a review and feedback visit. This will enable us to tailor our support to best suit your future needs.

We always seek to send regular news updates to management teams, informing of any statutory revisions - allowing you to plan for the impact of changes in legislation as new laws come into force.

If, at any time, you need supplementary documentation, for example, documents needed to assist with a redundancy or restructure situation, then these can be provided.

Our dedicated Support Line is available 24 hours a day, 365 days a year via 08453 100 999 or by email to advice@bibbycas.com. Requests are monitored to maintain optimum response times. Our Employment Law specialists will ensure that you obtain the answer you need quickly and with confidence.

Advice given is covered by our indemnity guarantee scheme. If you receive an Employment Tribunal claim against you then protection is provided for costs and awards as outlined in our Schedule of Services. The indemnity provision is applicable to all current UK employment legislation.

If an Employment Tribunal claim is made against you, we will defend it on your behalf. Our highly experienced Employment Law Advocates will handle all aspects of your case and help you plan to mitigate the impact on your day-to-day business.

STEP 3aBIBBY CONSULTING & SUPPORT ONLINE

STEP 4ANNUALREVIEW

STEP 5CONTRACT REVIEW VISIT

KEEPING YOU NOTIFIEDOF CHANGE

SUPPLEMENTARYDOCUMENTATION

24 / 7365 DAYS A YEAR

PEACE OF MIND

FIRST CLASS REPRESENTATION

THERE WHEN YOU NEED US

Pg 8.

The purpose of this initial visit is to carry out the required Health & Safety inspection to identify risks and hazards and to assess the adequacy, suitability and efficiency of your current policy, procedures and practices. Your dedicated consultant will produce a confidential report that forms part of your risk management system.

Within 5 days of joining us, our team will be in touch to arrange an initial visit by your dedicated consultant.

Your Bibby Consulting & Support consultant will produce both a Health & Safety policy and a system that identifies the tasks that need to be carried out by individuals on a regular basis. The policy and system contains the framework for compliance.

We will notify your insurance broker that you have appointed Bibby Consulting & Support as your competent advisors, so that your broker is positioned to help you secure the best terms possible.

DUNCAN: HEALTH & SAFETY

We offer a performance-led Health & Safety service, backed by solid commitments that clearly state what we will do, when we will do it and what our action will mean to your organisation. The following schedule is a typical pattern of activity, but it can be modified to suit your particular circumstances, preferences or business needs, as our work with you progresses.

HEALTH & SAFETYYOUR ROADMAP TO COMPLIANCE

YOUR HEALTH & SAFETY POLICY

NOTIFICATION TOBROKER

STEP 2INITIAL VISIT

STEP 1INITIAL CONTACT

Pg 9.

Because legislation and your business can change from time to time, we recognise the importance of keeping everything up-to-date. Every year we will conduct an update review of your Health & Safety management systems to make sure you keep ahead of the curve and maintain best practice.

Your ongoing service requirements are explored at a review and feedback visit. This will enable us to tailor our support to best suit your future needs.

We always seek to send regular news updates to management teams informing of any statutory revisions - allowing you to plan for the impact of changes in legislation as new laws come into force.

Our dedicated Support Line is available 24 hours a day, 365 days a year via 08453 100 999 or by email on advice@bibbycas.com. Requests are monitored to maintain optimum response times. Our qualified Health & Safety specialists will ensure that you obtain the answer you need quickly and with confidence.

In the event of a serious incident, we will ensure that a consultant is with you within 24 hours to enable you to manage issues arising and liaise with enforcement authorities on your behalf.

If you are under investigation or subject to any action by an enforcing authority, our Business Defence services will give you all the advice and assistance you need, both legal and strategic. You will also receive practical and effective help with post-incident risk management. You will have available not only the highest calibre lawyers, but also exceptional business people, acutely aware of the needs of your business and always conscious of the wider commercial picture.

Because we know different challenges affect different industries, we do not adopt a “one size fits all” approach. For instance, if your business operates in the construction industry, then additional consultation will be required with respect to CDM. Our consultants will advise on all aspects of CDM regulations such as competent subcontractor responsibilities, risk assessments, method statements and appropriate record keeping.

This is where we present your new Health & Safety management system to your nominated teams, ensuring that they take ownership and fully understand the implications of its execution and ongoing use. We will offer guidance and training to make sure that everyone involved understands the potential pitfalls and the importance of their role in minimising risk.

Without any additional charge, your company will be provided with your own online account which you can access anywhere. From here you have instant access to an array of Health & Safety documentation. You can also download additional copies of your own Health & Safety management systems, Inspection Reports and Policies.

THERE WHEN YOU NEED US

KEEPING YOU NOTIFIEDOF CHANGE

24 / 7365 DAYS A YEAR

PEACE OF MIND

INDUSTRY-FOCUSEDSYSTEMS

STEP 4 STEP 5ANNUALREVIEW

CONTRACT REVIEW VISIT

INSTALLATIONVISIT

BIBBY CONSULTING & SUPPORT ONLINE

STEP 3 STEP 3a

Pg 10.

TIM: INDEMNITY / BUSINESS DEFENCE

Businesses both large and small are always looking for new and enhanced ways of working that give them an edge over competitors. Here at Bibby Consulting & Support we are at the forefront in the development of specialist commercial services, designed to add value to your enterprise and save you time and money.

We have a comprehensive portfolio of leading-edge services that can help you to manage your business in a smarter, more modern way whilst being both cost-effective and scalable.

Our extended suite of services includes:

Environmental Management Services.

More and more organisations are realising that a conscientious approach to their environmental footprint not only keeps them on the right side of the law but also has positive impacts on business development. Tender pre-qualification often insists that companies have Environmental Management Systems (EMS) or policies in place.

The Bibby Consulting & Support EMS is made up of easy to follow steps that guide you through the assessments and audits required to manage your environmental responsibilities. By allocating a dedicated consultant, you will have at hand all the expertise and guidance you need to manage all environmental liabilities, enabling you to operate more efficiently. Our service, which is capable of being certified to ISO14001 level, includes:

A tailored environmental policy. A bespoke EMS. On-site support and 24/7 support line.

Our approach means that not only are we assisting you in managing environmental issues but also helping you to:

Save money by reducing your energy costs.

Gain new contracts by having enhanced credentials and by better meeting supplier criteria.

Enhance your Corporate Social Responsibility.

Generate ‘feel-good’ and ‘look-good’ PR.

Become more integrated in your local community.

Avoid expensive enforcement action and potential prosecution.

Online Health & Safety - eRAMS™.

Online Human Resource - eTEAM™.

Training and Consultancy.

ADDITIONAL SERVICESADDING MORE VALUE TO YOUR BUSINESS

ENVIRONMENTAL MANAGEMENT SERVICES

Pg 11.

IAN: SUPPORT LINE

Good quality risk assessments are the cornerstone of an effective Health & Safety management system. eRAMS™ (electronic Risk Assessment Management System) is our state-of-the-art electronic risk management and method statement system.

Our eRAMS™ software was designed to provide a solution for clients who were regularly and repetitively having to produce suitable and sufficient risk assessments and method statements to best practice standard for the operations or activities which they undertook. We recognised that the process of creating risk assessments and method statements, typically for tendering and managing contracts, was a time-consuming and laborious process for our clients.

eRAMS™ was developed to take the pain out of this process, and with input and support from our safety professionals, this allows our clients to have a totally bespoke individual software package which is hosted by Bibby Consulting & Support and accessed securely by the client, to enable the easy creation of risk assessments and method statements.

By using eRAMS™, not only can you save time, but you can also ensure that risk assessments and method statements are consistently produced to a high standard.

Simple to use and fully customised, even using your own company logo on all documentation.

Speeds up the process of writing risk assessments.

Provides professionally formatted and compliant risk assessments, method statements and safety documentation at the touch of a button.

Includes relevant COSHH documentation which is easy to complete and fully downloadable.

Entirely web-based, with no expensive software required. All you need is a PC with a broadband internet connection.

eTEAM™ (electronic Tailored Employee Asset Management) provides an online solution that enables you to store all your employee details in one secure central database. It provides a simple to use, no-nonsense layout that helps you easily manage your employee records. This web-based system enables you to manage your employee information and data in real time, no matter where you are. With access levels defined by your own administrator, there is no need to worry about losing a key to the filing cabinet or about the confidentiality of employee data. Introducing eTEAM to you business will help your organisation to operate more smoothly and efficiently.

eTEAM™ holds all the important elements of employee information – personal details, qualifications, work experience, training, holiday and absence records. It is founded on a fully-tested, mature platform, which operates through a web interface that can be accessed by any internet-connected PC. Access is protected by industry-standard security systems. You decide and control who in your organisation should have access either to view or edit each element of information in the system.

Bibby Consulting & Support will help you to implement eTEAM™. We will train your users, help you to migrate information from an existing system and give you and your users telephone support – all to ensure that the system really works for you and delivers benefit.

ONLINE HR SYSTEMS - eTEAM™ONLINE RISK ASSESSMENTS - eRAMS™

eTEAM™ will enable you to:

Access secure and central storage of employee records.

Free up HR resource through employee self- service functionality.

Produce customised HR reports at the click of a button.

Implement a comprehensive leave management module‚ with extensive possibilities of defining leave types and more.

Cater for all employee application and approval processes.

Eliminate paperwork and save costs.

Pg 12.

MILAN: TRAINING

We see our training courses as a way of transferring knowledge and expertise. Our trainers are passionate about their subject matter and it is this passion that inspires delegates to learn.

Research shows that over 75% of businesses that have training programmes linked with their business strategy experience enhanced productivity.

We offer expert tuition on a wide range of Employment Law, HR Management and Health & Safety topics. The delivery of the courses can be adjusted to accommodate any level of delegate, from team members right up to Board level.

Why choose one of our courses?

Bespoke Courses

Don’t see what you want here, or want to combine several subjects? No problem, as we can tailor all of our course content to suit your specific needs – just get in touch to discuss your requirements.

Our full range of Employment Law, HR Management and Health & Safety training courses contribute towards Continual Professional Development (CPD). Full details of these courses can be found on our website at www.bibbycas.com/training-services.html.

They are delivered by knowledgeable, professional trainers with hands-on experience of the issues.

They take place in a relaxed and interactive forum, allowing you to share and build on your experiences with other delegates.

They are supported by clear, easy to follow guidance material.

The delivery method and medium is appropriate to the subject matter and to the audience.

Making sure your managers are capable of dealing with Employment Law procedures is a constant challenge. Even if only a minor error is made when handling staffing issues, employees will very often bring proceedings with an Employment Tribunal, which can be a significant drain on resources. The key is to provide anyone managing people with concise and easy to follow training, which they can apply outside of the classroom.

We ensure that all of our courses do just that and are relevant and results-driven. We will always discuss your requirements in detail before identifying which course is most suitable for your needs and meets your business objectives.

Our suite of Employment Law Courses will develop the skills of those staff who are involved in HR in your business. Organising and delivering appropriate Employment Law training demonstrates your commitment and provides you with confidence that you have the knowledge to make the right decisions, not leaving you exposed in the Employment Tribunal process.

Our most popular Employment Law Courses include:

Managing Poor Performance.

Practitioner in Discipline and Grievance.

Equal Opportunities and Diversity.

Preventing Harassment and Bullying.

Managing Transfers (TUPE).

Interpersonal Skills.

Recruiting and Selecting High Performers.

Restructuring and Redundancy.

Managing Absence.

LeadershipTraining.

EMPLOYMENT LAW TRAININGTRAINING & STAFF DEVELOPMENTADDING MORE VALUE TO YOUR BUSINESS

Pg 13.

ROBERT: SUPPORT LINE

The Health & Safety at Work etc Act 1974, requires that employers must provide information, instruction and training to ensure the Health & Safety of employees and others. Effective training can contribute to the smooth running of your organisation and can help you avoid the financial repercussions of accidents and occupational ill health.

With the right approach to training and up-skilling your workforce, you will find it easier to comply with your statutory obligations under the various Health & Safety Acts and begin to reap the benefits of operating more safely.

There are further commercial advantages of delivering programmes of Health & Safety training within your workplace. If you are able to demonstrate that your staff receive regular updates, not only may your insurance broker be in a better position to secure you improved insurance terms, you are also much more likely to win new customers when tendering for contracts.

Our most popular Health & Safety Courses include:

IOSH Managing Safely.

Portable Appliance Testing.

Health & Safety for Directors and Senior Managers.

Work at Height.

Health & Safety for Managers.

Display Screen Equipment.

Health & Safety Essentials.

Electrical Safety at Work.

Introduction to Workplace Safety.

Manual Handling.

Statistics show that Employment Tribunal claims are significantly increasing year on year, making it ever more likely that at some point even the most conscientious employer will make a defence against such a claim.

Not only are Tribunal cases highly stressful for those involved, but they often take up significant management time and effort and can have huge financial implications.

Our team of specialist Advocates offer expert guidance through the Tribunal process, whilst helping you to plan and mitigate the impact on your day-to-day business and to achieve the most favourable outcome.

Take instructions and prepare or approve witness statements.

Complete your ET3 defence for submission to the originating Tribunal Office.

Represent you at the Tribunal hearing, handling the case through to its conclusion.

Obtain disclosure of appropriate documentation from the Claimant.

In the event of the need to make or defend an appeal at the Employment Appeals Tribunal, then we can also handle this for you at an agreed charge.

Negotiate with ACAS and the Claimant on your behalf.

Collation, inspection and analysis of your own documentary evidence.

As part of our Advocacy service we will:

HEALTH & SAFETY TRAINING TRIBUNAL REPRESENTATIONADDING MORE VALUE TO YOUR BUSINESS

Pg 14.

Our teams possess a momentum that drives our clients’ businesses forward and keeps both us and you ahead of the game. We are proactive and brave, building long-term partnerships based on exceptionally high standards, striving for “right first time” every time.

Bibby Consulting & Support’s people are professional at all times. We recognise that every one of our employees has an equal part to play in delivering an outstanding service. We act with total integrity and will always demonstrate the highest levels of personal accountability in everything that we do.

We create and maintain long term relationships built upon trust, open communication and transparency.

Qualifications:

CMIOSH, AIEMA

Qualifications:

CMIOSH, MIIRSM, Dip HS Mgt

A SMALL CROSS SECTION OF OUR TEAMWE ARE OUR PEOPLE DUNCANBILL

Environmental Health & Safety

Pg 15.

Qualifications:

MCIPD, LLB (Hons)

Qualifications:

LL.B (Hons)

Qualifications:

LL.B (Hons)

Qualifications:

Post Grad Dip., Grad C.I.P.D.

AGBO MALCOLM JEANINE LINDAEmployment Law Employment Law Employment Law Employment Law

Pg 16.

REAL INTEGRITYWe give our best at all times in support of clients and respect for colleagues and partners. We demonstrate honesty, integrity and professionalism in every interaction we have.

POSITIVELY CHALLENGINGWe pride ourselves on finding realistic commercial solutions to client’s problems. We will always seek to meet an apparent obstacle with a “can do” attitude, no matter how challenging this route may be.

POWERED BY PEOPLEOur people are outstanding in their fields and we invest in their personal growth and development. This approach results in real benefits for all of our clients.

LIFETIME NURTURINGWe have built partnerships with many clients which span more than a decade. Maintaining these long-term relationships require a unique mix of qualities found across all of our teams.

CUSTOMER FOCUSFor us, nothing is more important than serving our customers outstandingly well, by taking ownership of issues and matching specific needs with optimum solutions.

RESTLESS MOMENTUMWe are always looking for better ways to help our clients, moving our solutions forward both in terms of the scope of what we do and the comprehensive methods we employ in service delivery.

Our values are at the heart of everything we do; they are not just words. For our clients, they are the list of expectations on which we deliver and for our people, a set of guidelines to steer us in the right business direction. They guide our behaviour in everything we do and exist in perfect harmony with the Bibby Line Group.

BUSINESS VALUESOUR CLIENTS ARE OUR BUSINESS

As a charity, we need to manage costs carefully and did not enter into a contract with you lightly. After taking in to account other providers’ services and costs, we found you to be very competitive. We use the support line regularly for various reasons and find the advisors to be very polite and confident. They listen to your particular circumstances and tailor a solution to your needs whilst ensuring complete compliance with legislation.

Age UK - Salford, Cheshire

I genuinely feel that Bibby Consulting & Support cares about our business and we are always made to feel that nothing is too much trouble. It is a very personal service and this suits our business needs and makes us feel more than just a customer.

Structura - Chessington, Surrey

Employment law is forever changing and it’s impossible for us to keep up with it all, so it’s really important to be up to date and Bibby Consulting & Support helps us ensure we are doing everything that we should as an employer. We don’t want to take any unnecessary risks and they prevent us from having any major problems.

Geodis Wilson - Twickenham, London

Your advice has been invaluable in supporting our company and my grateful thanks for the clear professional advice you have provided together with the time taken to assist me.

CgMs Consulting - Holborn, London

Pg 17.

HAZEL: SUPPORT LINE / ANGELA: ADVOCACY

Our company’s Health & Safety processes, procedures and documentation have improved to such an extent that we have been able to reduce our accident rates year on year. As a consequence, following a recent audit from our insurers, we secured a significant reduction on our insurance premiums.

Sigma 3 Kitchens - Llantrisant, South Wales

It’s very difficult, not to mention expensive, to keep up with changes in legislation on your own. With Bibby Consulting & Support, we have a full-time resource and reference point that provides us with quality, indemnified advice when we need it. The cost of the service is very reasonable and because payment is spread over the lifetime of the contract, we can budget our out-costs accurately, virtually eliminating the risk of potentially expensive tribunals.

99p Stores - Liverpool

As a sporting venue, it is very important to us that we comply strictly with Health & Safety. We must ensure that we are following the law for the staff, the players and the public. This would be a very difficult and time-consuming task were it not for the support that Bibby Consulting & Support provides us. It is reassuring to know that you are happy to go the extra mile for us when we need you.

Durham County Cricket Club - Riverside, County Durham

The continued success of DPG depends so much on the success of our franchisees so it is absolutely vital that we support them as much as we possibly can. Bibby Consulting & Support has helped us to do this by providing a solution that is tailor-made for our kind of operation. We are delighted with the services provided because they are a perfect fit for organisations such as ourselves who base their business model on a franchise structure.

Dominos Pizza - Milton Keynes, Bucks

Pg 18.

The terms & conditions set out below relate to our core service for Employment Law support.

1. Initial contact

Our team will contact you within 5 days of you joining us as a client to arrange your initial visit.

2. Initial visit

This is the first step towards drawing up the statutory written statement of contractual terms and conditions for each individual employee. This will enable us to:

• Understandyourbusinessculture,operationand structure.

• Reviewyourcurrenttermsandconditions.• Reviewoverallpoliciesandprocedurestoenable

the preparation of the most appropriate system documentation, covering each aspect of an employee’s lifecycle. This makes up your HR system.

• Examinehistorical(orcurrent)employmentormanagement issues and discuss future control methods.

• Identifyrequirementsforstatutoryemployeeconsultation.

3. Preparation of Contracts, Handbooks and your HR System

Following the initial visit, your Bibby Consulting & Support consultant will prepare your system documentation and draft the contractual terms and conditions. Prior to the implementation visit, these drafts will be sent to you for consideration and approval allowing time for any amendments you require.

4. Implementation and training visit

This will enable your consultant to:

• IntroducetheindividualemploymentcontractsandHRsystem.

• Provideguidanceandassistancefortheirintroduction.• Recommendanddiscussfurthertrainingrequirements.

5. Annual and additional visits

As legislation changes, we recognise the need to keep all contracts and system documentation up-to-date. Sometimes our clients do not have the time or resource to implement such changes themselves and simply being advised of change is not enough. We guarantee to carry out regular visits (at least annually) to ensure the implementation of updates and amendments to maintain best practice.

6. Keeping you up-to-date

Our regular newsletter (Knowledgebase) and email correspondence to you ensures that you know about the latest changes in the law. This will enable you to plan and

prepare for any necessary changes well in advance. It will keep you informed about Employment Law changes but also covers equivalent information on changes to Health & Safety and Environmental legislation.

7. Additional documentation

Should your needs evolve and additional system documentation be required, this will be supplied on request.

8. Dedicated Support Line - 24/7/365

Qualified personnel, available all day, every day.Calls are monitored to maintain optimum response times and consistency of advice. We aim to provide you with advice that will be in your best interests commercially. Furthermore:

• OurPCN(PermanentCommunicationNumber)ensuresconfidentiality and restricts access to only authorised users.

• Accesstosupportisalsoavailableviaemail.• Formutualsecurityandtoenableustomonitorour

quality of service, calls to the Support Line are recorded.• Allappropriatedisciplinary/warning/dismissaltemplate

and guideline letters will be provided.• TheSupportLineexiststoprovideprompt,practical

support with day-to-day enquiries. Should a situation arise where more “hands-on” assistance is needed via a face to face meeting this can of course be arranged. Depending upon the circumstances, it may be necessary to apply a charge for meetings of this nature; this will of course be communicated to you in advance of arrangements being made.

9. Indemnified Guarantee

Bibby Consulting & Support provide you with a guarantee of best advice which is covered by our indemnity scheme. In the event of a (subcontractor) or an employee initiating an ET1 (Employment Tribunal Application), then, subject to the terms and conditions below, indemnity protection is available, which provides for:

• AllcostsincurredinTribunalpreparationandrepresentation (as set out under section 10 of this Schedule).

• AllcompensationawardsthatmaybeimposedbyanEmployment Tribunal.

• Allfinancialsettlementsagreedbyusonyourbehalfasaresult of conciliation or out-of-court settlements.

• Indemnitylimitsaresetat£100,000foranyindividualclaimorgroupofrelatedclaimsor£1,000,000aggregatein any one year (from the ET1 date of any earlier claim covered by the indemnity).

The conditions and a client’s undertaking concerning the indemnity are:

A) Cover is only applied to a claim (or part of claim) which related to an incident or the first of a series of incidents that occurred during the period of a client’s service agreement with Bibby Consulting & Support.

B) As Bibby Consulting & Support’s advice is indemnified, indemnity cover only applies providing that best practice is maintained and the client ensures that:

• Beforetakinganyaction,BibbyConsulting&Supportisfully consulted throughout.

• Ouradviceisfullyimplementedthroughout.• Theclientremainsopenandhonestwithusatalltimes.

C) The above provisions exclude any contractual and/or statutory payments properly and otherwise normally payable by the client to workers, employees and subcontractors including (but not limited to) salaries, wages, holiday pay, money in lieu of notice and redundancy payments.D) The client and its management must, at all times, take such reasonable action so as to avoid the possibility of a Tribunal claim. Please note that Bibby Consulting & Support reserve the right to withdraw indemnity cover for claims relating to any act committed (or allegedly committed) by a Director, manager or other employee of which the employer may have been aware at the time but where, in law, as the employer, the client may be found to be vicariously liable for that person’s actions.E) When a Tribunal case is undertaken by Bibby Consulting & Support under the indemnity, Bibby Consulting & Support shall have complete freedom to negotiate a settlement.

10. Tribunal representation

Receipt by Bibby Consulting & Support of an ET1 (Tribunal Application) will be considered as an instruction from the client to act in providing Tribunal representation on the client’s behalf. On receipt of a copy of the ET1 claim form from the client, we will:

• CompletetheET3forsubmissiontotheTribunalOffice.• Seekdisclosureofappropriatedocumentationfromthe

Claimant.• HandlenegotiationswithACASandtheClaimant.• Collateandinspectdocumentaryevidence.• Takeinstructionsandprepareorreviewwitness

statements.• RepresentyouattheTribunalhearing,handlingmatters

through to the conclusion of the Tribunal case.

The above matters are handled within our normal core service offering. However, in the event that you need to make or defend an appeal at the Employment Appeal Tribunal (EAT),

we can also provide Advocacy support to you under separate terms and charging arrangements. EAT appeals are new and separate cases and therefore are outside our indemnity arrangements.

Note 1: Bibby Consulting & Support reserve the right to recover the cost of Tribunal preparation and representation should it transpire that the Tribunal case arose due to the client failing to seek advice from Bibby Consulting & Support or failing to act up on the advice given or failing to support Bibby Consulting & Support throughout the case.Note2: Tribunal representation necessitates the full, honest and open co-operation of the client. Bibby Consulting & Support reserves the right to charge for the costs of preparation and representation and/or to withdraw representation should Bibby Consulting & Support believe that this co-operation is not forthcoming.Note3: In the unlikely event that a conflict of interest exists (e.g. in cases involving transfers of undertakings under the TUPE Regulations, franchisor/franchisee, vendor/purchaser and any like situation where, without such a conflict of interest, Bibby Consulting & Support would normally act for each party concerned), due to that conflict, Bibby Consulting & Support may be unable to act for one or both clients in relation to that particular matter. In these circumstances, alternative arrangements will be considered with the client.

11. Legislation

The Bibby Consulting & Support indemnity provision covers you for ALL current employment legislation within the UK.

12. Feedback visit

Feedback visits may be arranged to explore your ongoing requirements. Uniquely it is not a prerequisite at the end of the contract that you provide any notice to terminate. At the feedback visit we explore your ongoing and future requirements. However, should you prefer not to continue then you are free to formally cancel at this time.

13. Commercial adjustments

Bibby Consulting & Support reserves the right, from time to time and in its absolute discretion, to alter, amend, add to or in any other way vary any of the provisions of this Schedule of Services. Without limiting the discretion granted by this condition, Bibby Consulting & Support will normally make such changes only in response to changing terminology, legal or regulatory requirements, or similar causes (including but not limited to economic causes) beyond its control and will normally endeavour to provide the client with reasonable notice prior to the change taking effect.

EMPLOYMENT LAWSCHEDULE OF SERVICES

1. Initial contact

Our team will contact you within 5 working days of you joining us as a client to arrange a mutually convenient visit by your dedicated Bibby Consulting & Support consultant.

2. Notification to Broker

We will notify your insurance broker of our appointment. This will place them in a stronger position to negotiate enhanced terms on your behalf.

3. Initial visit and Health & Safety policy

This visit is the first practical step towards preparing your Health & Safety Management System. The initial visit will enable your consultant to carry out an inspection of your Health & Safety arrangements at your UK premises and off-site UK activities where appropriate. In addition to this, the consultant will review and update, or prepare, a comprehensive Health & Safety Policy tailored to your business.

4. Health & Safety Risk Management System

Following the initial visit, your consultant will produce a confidential Health & Safety report, which will identify the risks and hazards that exist within your organisation. It will also provide recommendations to help you move towards compliance with the relevant Health & Safety provisions.

The Health & Safety Risk Management System will be specifically designed to the requirements of your business and will cover areas including:

• AspecificallydesignedHealth&SafetyPolicy.• RiskAssessment&COSHHReporting.• TrainingSection(InductionForms,TrainingRecords,Skills

Matrix, Hazard Reporting, Key Cards).• WorkplaceInspectionandMonitoring.• AccidentProtocol.• SupportingDocumentation.• InspectionReport.• ReferenceManual.

The system will also provide guidance with any other significant issues as identified between you and your consultant during the initial visit.

5. Implementation visit

This visit will enable your consultant to introduce your new Health & Safety Risk Management System to you. It is important that your staff take ownership of these new procedures. Therefore, during this visit, we will provide

specialist guidance and assistance to a nominated and agreed team.

6. Annual & additional visits

There is a need to keep all documentation up-to-date and legally compliant. We therefore provide annual visits to enable your consultant to review your progress against the tasks within the Management System. In addition to this review, we will also carry out a further site inspection and produce a report to provide added guidance and peace of mind. If, however, at any time during the period of your contract you require additional site visits to help implement tasks, these can be provided at an agreed charge.

7. Keeping you up-to-date

Our regular newsletter (Knowledgebase) to you ensures that you know about the latest changes in the law. This online publication provides insight into case law and legislative changes and will enable you to plan and prepare your business for any changes in procedure. In addition to Health & Safety matters, it also covers Environmental and Employment Law legislation.

8. Dedicated Support Line- 24/7/365

Qualified personnel, available all day, every day.Calls are independently monitored to maintain optimum response times and consistency of advice. We aim to provide you with advice that will be in your best interests and commercially aware. Furthermore:

• OurPCN(PermanentCommunicationNumber)ensuresconfidentiality and restricts access to only authorised users.

• Accesstosupportisalsoavailableviaemail.• Formutualsecurityandtoenableustomonitorour

quality of service, calls to the Support Line are recorded.• TheSupportLineexiststoprovideprompt,practical

support with day-to-day enquiries. Should you require, or if a situation arises where “hands-on” assistance is needed, this may be given at our offices or at your premises by a member of our team. Depending upon the circumstances, if a fee is needed, it may be necessary to apply a charge in this instance.

9. Our Guarantee - Business Defence Service

In the event of a serious Health & Safety incident, we will ensure members of our team are on site within 24 hours of notification. Our advice is focused on both the strategic management of any investigation and protecting your legal position, ensuring you receive practical and effective help

throughout. The Business Defence service applies in respect of Health & Safety incidents but excludes accidents arising from areas such as Road Traffic, Fire Safety, Environmental and Civil Aviation. In the event that an incident occurs which lies outside our areas of cover, you will be notified of this as soon as is practicable.

In the event of an investigation relating to Health & Safety, our team of specialists will:

• Provideon-sitesupportduringthecourseofaninvestigation by an investigation authority.

• Appealagainstanenforcementnotice,includingbringingthe appeal (so long as our lawyers advise us that there is at least a 51% chance of success).

• AttendinterviewsundercautionbyaHealth&Safetyauthority.

• Preparewrittenrepresentationsand/orstatementstoaninvestigation authority.

• RepresentyouintheMagistrates’Court.• Adviseonappealagainstanyjudgment,order,conviction

and/or sentence in the Tribunal or Court of first instance.

To benefit from the Business Defence indemnity all you have to do is to implement, maintain and keep up-to-date the Bibby Consulting & Support Health & Safety system(s); to have acted on all reasonable advice and recommendations of our consultants and/or lawyers (at any time during the period of your contract with Bibby Consulting & Support); and to have acted and act at all times to avoid and mitigate any occurrence that may lead to investigation or enforcement action by a Health & Safety authority.

Notethattheindemnityislimitedto£100,000perclaimand£1,000,000intotalinanyoneyear(suchfiguresbeingcalculated by reference to the actual and/or notional cost to Bibby Consulting & Support in providing the Business Defence Service).

The Business Defence Service is not available without charge where the incident giving rise to the investigation and/or enforcement action occurred prior to the start of your contract with Bibby Consulting & Support; or beyond the end of the contract (even if the incident occurred whilst the contract was extant).

10. Feedback visit

Feedback visits may be arranged to explore your ongoing requirements. Uniquely it is not a prerequisite at the end of the contract that you provide any notice to terminate. At the feedback visit, we explore your ongoing and future requirements. However, should you prefer not to continue then you are free to formally cancel at this time.

11. Commercial adjustments

Bibby Consulting & Support reserves the right, from time to time and in its absolute discretion, to alter, amend, add to or in any other way vary any of the provisions of this Schedule of Services. Without limiting the discretion granted by this condition, Bibby Consulting & Support will normally make such changes only in response to changing terminology, legal or regulatory requirements, or similar causes (including but not limited to economic causes) beyond its control, and will normally endeavour to provide the client with reasonable notice prior to the change taking effect.

HEALTH & SAFETYSCHEDULE OF SERVICES

The terms & conditions set out below relate to our core service for Health & Safety support.

Pg 20.

The terms & conditions set out below relate to our core service for Environmental support:

1. Initial contact

Our team will contact you within 5 days of you joining us as a client to arrange your initial visit by your dedicated Bibby Consulting & Support consultant.

2. Initial visit

This visit is the first practical step towards preparing your Environmental Management System (EMS). The initial visit will enable your consultant to carry out an inspection of your activities at your UK premises and off-site UK activities where appropriate.

3. Environmental Report

The Environmental Report will highlight environmental risks within your organisation including off-site activities, where appropriate, and will provide recommendations for solutions to control such risks.

4. Your EMS

Your consultant will produce the most effective and efficient EMS for you. It will be designed to meet your specific business’s requirements and will cover areas such as:

• EMSimplementationplan.• Environmentalpolicy.• Communications.• Internalreview–includingriskassessment.• Managementreview.• Standardprocedures.• Environmentalaspects,impactsandobjectives.• Impactofstatutoryrequirementsrelevanttobusiness

activities.

5. Implementation visit

This visit will enable your consultant to introduce your new EMS to you. It is important that your staff take ownership of these new procedures. Therefore, during this visit we will provide specialist guidance and assistance to a nominated and agreed team so that it is fully understood and adopted.

6. Follow–Up Visit

We will make a further visit approximately 3 months after the installation to ensure that the system is properly set up. During this visit, we will review the system, the progress you are making and assist with any queries you or your teams may have.

7. Annual & additional visits

There is a need to keep all documentation up-to-date and legally compliant. We therefore provide annual visits to enable your consultant to review your progress against the tasks within the EMS. In addition to this review, we will also carry out a further site inspection and produce a report to provide added guidance and peace of mind. If, however, at any time during the period of your contract you require additional site visits to help implement tasks, these can be provided at an agreed charge.

8. Keeping you up-to-date

Our regular newsletter to you ensures that you know about the latest changes in the law. This online publication provides insight into case law and legislative changes and will enable you to plan and prepare your business for any changes in procedure. In additional to Environmental matters it also covers Health & Safety and Employment Law legislation.

9. Dedicated Support Line 365/24/7

Fully qualified personnel, available all day, every day.

Calls are independently monitored to maintain optimum response times and consistency of advice. We aim to provide you with advice that will be in your best interests commercially. Furthermore:

• OurPCN(PermanentCommunicationNumber)ensuresconfidentiality and restricts access to only authorised users.

• Accesstosupportisalsoavailableviaemail.• Formutualsecurityandtoenableustomonitorour

quality of service, calls to the Support Line are recorded.• TheSupportlineexiststoprovideprompt,practical

support with day-to-day enquiries. Should you require, or if a situation arises where “hands-on” assistance is needed, this may be given at our offices or at your premises by a member of our team. Depending upon the circumstances, if a fee is needed, it may be necessary to apply a charge in this instance.

10. Our Guarantee - Business Defence

In the event of a serious environmental incident we will ensure members of our team are on site within 24 hours of notification. Our advice is focused on both the strategic management of any investigation and protecting your legal position, ensuring you receive practical and effective help throughout. It provides support up to and including 3 days per incident and one incident per annum. Should you require

additional support over and above these 3 days, this can of course be provided at an agreed rate.

Our service includes:

• SiteSupportduringthecourseofaninvestigationbyanenvironmental authority.

• Appealagainstanenforcementnotice,includingbringing.the appeal (providing our lawyers advise us that there is a greater than 51% chance of success).

• Attendanceatinterviewsundercautionbyanenvironmental authority.

• Preparationofwrittenrepresentationsand/orstatementsto an environmental authority during the course of its investigation.

• RepresentationintheMagistrates’Court.• Adviceonappealagainstanyjudgment,order,conviction

and/or sentence in the Tribunal or Court of first instance.

To benefit from the Business Defence indemnity all you have to do is to implement, maintain and keep up-to-date the EMS, to have acted on all advice and recommendations of our consultants and/or lawyers (at any time during the period of your contract with Bibby Consulting & Support); and to have acted and act at all times to avoid and mitigate any occurrence that may lead to investigation or enforcement action by the Health & Safety authority.

Notethattheindemnityislimitedto£100,000perclaimand£1,000,000intotalinanyoneyear(suchfiguresbeingcalculated by reference to the actual and/or notional cost to Bibby Consulting & Support in providing the Business Defence Service).

The Business Defence Service is not available without charge where the incident giving rise to the investigation and/or enforcement action occurred prior to the start of your contract with Bibby Consulting & Support; or beyond the end of the contract (even if the incident occurred whilst the contract was extant).

11. IS0 14001

For those clients who are seeking 14001 accreditation, we provide a separate Schedule of Services, which provides cover for additional visits. Please contact our teams if you require a copy of these.

12. Feedback visit

Feedback visits may be arranged to explore your ongoing requirements. Uniquely it is not a prerequisite at the end of the contract that you provide any notice to terminate.

At the feedback visit we explore your ongoing and future requirements. However, should you prefer not to continue then you are free to formally cancel at this time.

13. Commercial adjustments

Bibby Consulting & Support reserves the right, from time to time and in its absolute discretion, to alter, amend, add to or in any other way vary any of the provisions of this Schedule of Services. Without limiting the discretion granted by this condition, Bibby Consulting & Support will normally make such changes only in response to changing terminology, legal or regulatory requirements, or similar causes (including but not limited to economic causes) beyond its control and will normally endeavour to provide the client with reasonable notice prior to the change taking effect.

ENVIRONMENTALSCHEDULE OF SERVICES

To find out how we can help your organisation call us today on free phone 0800 015 7541 © 2011 Bibby Consulting & Support, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, Staffordshire, ST5 1HH

Registered in England & Wales 4093343. Registered Office 105 Duke Street, Liverpool, L1 5JQ. Telephone: 08453 100 600 Fax: 08453 100 650 Web: www.bibbycas.com

COM 001 © Bibby Consulting & Support Ltd. Issue 3, December 2011

© 2011 Bibby Consulting & Support, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, Staffordshire, ST5 1HH Registered in England & Wales 4093343. Registered Office 105 Duke Street, Liverpool, L1 5JQ. Telephone: 08453 100 600 Fax: 08453 100 650 Web: www.bibbycas.com

COM 001 © Bibby Consulting & Support Ltd. Issue 3, December 2011