betty kirby central michigan university april 10, 2011 using a model for critical incident analysis...
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Betty KirbyCentral Michigan University
April 10, 2011
Using a Model for Critical Incident Analysis to Understand Aftermath Dynamics of Hurricane Katrina in an Educational Context
The most serious disruption of highereducation in our nation’s history…
The PoliticalArena
The PoliticalArena
Bureaucracy & AdhocracyBureaucracy & Adhocracy
CONTEXTCONTEXT
Model for Critical Incident Analysis
New Orleans/Gulf Region
EVENT : Natural and Technological Disaster
Demands
Tactics
Context
Severity
Now 0-2 years
2-20 years
20+ years
Significance
Consequences
Impact
80,000 College Students348,000 K-12 StudentsOver 1.3 Million Displaced $150 Billion in Damages
Fall 2005 6 Colleges/Universities Closed 43 Colleges/Universities Postponed or DisruptedDisplaced Students Tracked to over 900 Public Institutions
The PoliticalArena
The PoliticalArena
Bureaucracy & AdhocracyBureaucracy & Adhocracy
CONTEXTCONTEXT
Model for Critical Incident Analysis
GovernmentGovernment
CONTEXTCONTEXT
GovernedGoverned
Trust
Communication
The PoliticalArena
The PoliticalArena
Bureaucracy & AdhocracyBureaucracy & Adhocracy
CONTEXTCONTEXT
Model for Critical Incident Analysis
Interveners
Management
Delegation
Policy
ContextTactics
Media
Convergence –> Emergence
Government Agencies – federal, state, local responders: Emergency workers, Mental Health Experts, Red Cross, Service Groups, Volunteers…
Media: local, state, national, international
Business, Non-Profit & Community Organizations
Faith-based Community Educators: researchers, need
for access Emergent Behavior –
altruistic; opportunistic, spectators
Internet/Websites - LifelinesUnified Response to Adversity by Higher
Education InstitutionsSloan Semester
Purposeful Community PartnershipsCollege and University Service Learning Projects:
horticulture, animal shelters, coastal restoration, advertising, survivor interviews/archives, emergency preparedness for elderly, interior design, Habitat for Humanity, children’s museum, farmer’s market, food bank, Jazz historical museum, website development and
maintenance, murals, gardens, and numerous other restoration projects as needs arise…
The PoliticalArena
The PoliticalArena
Bureaucracy & AdhocracyBureaucracy & Adhocracy
CONTEXTCONTEXT
Model for Critical Incident Analysis
Communication
StudiesCommunication
StudiesEmergency
ManagementEmergency
Management
1) Sensemaking Narratives2) Persuasion/Compliance
Strategies3) Stressful Communication
1) Sensemaking Narratives2) Persuasion/Compliance
Strategies3) Stressful Communication
Recovery and ResilienceMangum and Leary (2010) Report enrollment
is climbing back to pre-Katrina levels in Louisiana
Delgado Community College is only college/university to surpass enrollment level
Nunez Community College enrollment continues to climb
Record enrollments in 2010 for Texas and Mississippit community colleges
Recovery and Resilience in Physical and Social Systems
Traditional Approach:
Mitigation Preparedness Response Recovery
Reconceived Approach
Robustness Redundancy Resourcefulness Rapidity
Dimensions/DynamicsCausation; Appraisal of EventPsychological ImpactSubjective Experience Media PortrayalPhases of Response – Restoring
LifelinesWorld View/ Basic AssumptionsAdjusting to the ‘new normal’
In Closing…Improvisational Leadership
“There is no script for this. ThereIs no road map. We’re writing it as We go along.” - Tulane President Cowen, 2005
References
Contact Dr. Betty Kirby [email protected]
Kirby, E. (2010, October). A model for critical incident analysis. Journal of Critical Incident Analysis (JCIA). New York: John Jay College