Australia’s BEST T&L PROFESSIONALS

INVOLVE | INFORM | DEVELOP | RECOGNISE

ABN: 47 367 894 930 PO Box 4594, Robina, QLD 4230

P: 1300 68 11 34 | E: admin@cilta.com.au | W: www.cilta.com.au Australia

Hold your coffee, these are the facts The general perception about the influence of industries, which leads to much political decision influence, is at odds with the facts. Public perception rates mining and agriculture much higher than reality. Health is the biggest and one of the fastest growing sectors of employment, according to a review of ABS figures I have done in the Future Focus process. Road Transport alone is the fastest growing employment sector, growing 25 percent in the last five years. That's without including all the other sectors of transport or logistics and warehousing sectors. The headlines over Qantas dropping a few thousand staff are misplaced compared to nearly 70,000 extra employees in road transport since 2008/9. Almost quarter of a million are employed in road transport. Food and beverage employs more at 720,000, but despite coffee shops springing up on every corner and hole in the wall, that sector grew at 18 percent over the five years. Less than road transport. So the perception, as you sit at the sidewalk cafe, that roads are more crowded with trucks making deliveries is correct. And that more trucks are on the road at night making post peak hour deliveries to local supermarkets and service stations. This highlights the need for much more policy work in the transport and logistics sector.....and much more government time and effort put into policy and infrastructure issues. Yes, the stats show there are many more trucks on the road, but where is the 25 percent increase in infrastructure? Or policies to better handle freight or road space? Or policies to look at why freight movements are increasing at such a rate, while car trips are flattening or slighting dropping in some areas at some times? Transport and logistics professionals need to have a more influential voice to put the rational case for realistic solutions. That's just one of the issues to be discussed at Future Focus in Canberra on April 27. See you there. Andrew Stewart FCILT Chair Register for Future Focus at https://www.cilta.com.au/event-future-focus

April 2015 Newsletter

From the Chairman

Future Focus Canberra: 26-27 April

Please join Transport and Logistics Professionals for our upcoming Future Focus Events for an excellent networking opportunity and a chance to help shape the future focus for CILTA and our presence in Australian T&L Industry.

2015 also marks our 80th Anniversary in Australia, joining us to celebrate this milestone will be National Chairman

Andrew Stewart, National Chairman-Elect Neville Binning, CILT International President Paul Brooks and Past International President Dorothy Chan.

Sunday 26th April --------------------------------------------------------------------------------------------------------------------

Novotel Canberra from 6.00pm onwards Join us to network with Transport and Logistics Professionals

Monday 27th April --------------------------------------------------------------------------------------------------------------------

Department of Infrastructure and Regional Development, 111 Alinga Street, Canberra

Future Focus Seminar 8.30am – 5.00pm

Future Focus aims to encourage new and different thinking on raising the standards of professionals in Transport and Logistics (T&L).

Joined by our International past President, Dorothy Chan and International President Paul Brooks, we will refine our purpose, place and goals in T&L as well as celebrate our 80th Anniversary in Australia.

The direction of the event will be focused on our Membership and how we can make it more valuable to you as a member and a Transport & Logistics Professional, your input as a CILTA member is paramount.

Lunchtime Function 12.15 – 2.00pm

Join us for a chance to hear two outstanding speakers give us their views on major trends and activities in transport and logistics here in Australia and Worldwide.

Guest Speakers: Paul Brooks, Managing Director, BiS Henderson & CILT International President

Major Trends and Activities in Transport & Logistics Worldwide Mike Mrdak, Secretary, Department of Infrastructure and Regional Development

Australian logistics and transport trends, policy challenges and opportunities

Paul Brooks and Andrew Stewart will also present Life Membership to a few deserving individuals that have dedicated a lot of their time to Industry and CILT Australia over their membership tenure.

Evening Function 5.00 – 6.00pm

Mix and Mingle with Transport and Logistics Professionals

REGISTER NOW Online

https://www.cilta.com.au/eventform-futurefocus Via Email

admin@cilta.com.au

Attendance is Free of Charge to all Future Focus Events, Non-Members are welcome

CILTA Congratulates Alan Waugh FCILT (Life) on his recent appointment as a Life Member Alan started work in 1960 in the automotive trade. In 1965 he started work with family Company of H H Chadwick & Son in the Newcastle suburb of Cooks Hill. Alan was employed as a clerk, then moved into the role of foreman or as they were called by the drivers chasers. These were the days pre containers. He looked after the general cargo movements to and from the wharf’s, there were about 10 or 12 general cargo berths in those days. He also looked after the general rail freight at Honeysuckle and Newcastle goods yards which do not exist today. At 21 years of age Chadwick’s was the best place to learn about the transport as they did everything from deliver a bunch of flowers to the transport of a 120 tonne vessel to a fertilizer plant being built at Kooragang island. Chadwick was sold to Toll, then to be called Toll Chadwick, then the name of Chadwick was dropped. During the ‘60’s was a great time for transport in Newcastle with some of the names being Brambles, Toll, G Hawkins & Sons and many more small operators. At this time Alan attended his first meeting of The Institute at the Newcastle Club with Sheldon Chadwick which would have been about 1966, he still can remember the first meeting. In 1969 he moved onto a crane and fork lift hire Company with our main customers being BHP and Sulphide Corp. He continued my association with The Charted Institute attending dinners etc. Then in 1979 Alan went to work for G Hawkins & Sons at Boolaroo looking after their earth moving fleet and from time to time looked after the tipper fleet which was mainly involved in coal haulage. In 1987 the owner of the Hawkins, Howard Smith Ltd sold the Earth moving business to Emeco Pty Ltd. Emeco was a private Company then later floated and listed on the ASX. Alan has worked for the Company for 36 years through various owners. “Its 50 years of involvement with CILTA. I have crossed paths with a lot of people over that time, it’s been a rich and rewarding experience. The Life Member award was most unexpected but very gratifying and I must thank my peers for nominating me.” Alan Waugh FCILT (Life)

Alan Waugh FCILT (Life) is congratulated by National Chairman Andrew Stewart FCILT

CILTA NSW Section

80th Commemorative Celebration Dinner

Date: Thursday 7th May

Time:

6.30pm for a 7.00pm start

Venue: Forum Restaurant

174 City Rd, Darlington 2006

Cost: $75.00 per person

Includes

Two Course Buffet Meal Two Arrival Drinks

REGISTER NOW

NSW Section Chairman, Peter Koning and NSW Committee invite you to join us for our upcoming 80th Commemorative Celebration Dinner. Join us to celebrate CILTA’s 80th Anniversary in Australia and network with other Transport and Logistics Professionals. To aid us in our celebration of this milestone we will be awarding the Phillip Clarkson Essay Prize for Transport and Logistics Innovation along with merit awards to Members of Long Standing who have contributed to CILTA and where we have come to today! We will also be joined by Guest Speaker Kevin Taylor, CEO of the Rail Industry Safety and Standards Board. Don't miss out on this great opportunity to meet, network and celebrate with other professionals within the transport and logistics sector.

Register Now https://www.cilta.com.au/eventform-nsw7may

CILTA Sector Committees Rail – Freight

We invite you to join us via teleconference on Tuesday 12th May at 11.00am for our first

Rail – Freight Sector Committee Meeting.

Theme: “Would the sale of ARTC to the private sector support the creation of a level playing field

between road and rail freight”

From this session we will produce a discussion paper that will be sent to National Council for review in the first instance, then shared with Members and Industry. Interested in joining us? Email admin@cilta.com.au with your interest and further teleconference details will be advised.

CILTA Congratulates Mick Payze FCILT (Life) on his recent appointment as a Life Member Mick’s interest in the Chartered Institute of Transport was originally captured whilst studying at Plymouth in UK for a degree in Nautical Studies where he was majoring in Naval Architecture, Transport Economics and Port Administration. One of the Senior Lecturers was an enthusiastic member of the Institute and under his guidance the degree course had a number of cross credited subjects from which one could also gain qualifying points for the CIT membership examinations so sparking the interest of several students.

Born in London, UK, Mick had earlier followed a sea-going career in the New Zealand Shipping Company and latterly sailed on the first container vessels traded to Australia by OCL where he was the first second officer appointed to those early container vessels sailing on DISCOVERY BAY, BOTANY BAY and FLINDERS BAY.

Once having obtained a Master Foreign-Going certificate he immediately emigrated to New Zealand and was fortunate to immediately secure a position with P&O Containers as Assistant Container Operations Manager tasked with setting up the operations new P&O container service to New Zealand commencing from the arrival of the refrigerated container vessel REMUERA.

The appointment was short-lived when in 1974 he was then invited to join the newly formed national line, the Shipping Corporation of New Zealand, as Projects Manager tasked with establishing various shipping and container services from services to the Cook Islands and Niue to the acquisition of a fully refrigerated container vessel for the European trade – NEW ZEALAND PACIFIC – which carried 1,250 refrigerated containers.

The role was multi-faceted and included the establishment of many different operations including bulk carriers, coastal ro-ro, gas carrier operation, offshore ship management etc. These roles were followed by a three year stint as GM of the agency division of the Shipping Corporation which he also formed.

The Government of NZ then decided to sell the capital intensive shipping operation and this led to the demise of most senior positions in the company but good fortune led to a position as CEO of a company called New Zealand Lumber Company that operated trucks, stevedoring operations, marshalling, equipment hire, container yards etc. During the 12 years in this role Mick was elected to the position of Chairman of the CIT in New Zealand, and set up a subsidiary of the Institute – The National Certification Agency – which carried out examinations for the transport industry on behalf of the Ministry of Transport and at the same time funded the administration of the Institute.

NZL Group was put up for sale by its shareholders in 1983, and P&O Ports were the successful bidders so suddenly Mick was back with his old employer again. In 2000 the group was being re-structured ready for sale and Mick was offered a position in Australia working out of the Sydney office of P&O Ports Asia involved in the 12 Asian terminals operated by the Group.

Upon arrival in Sydney Mick joined the executive of the NSW branch of CILTA then under the chairmanship of the late Len Harper and remained directly involved with Institute affairs.

A brief skirmish with bowel cancer however stopped a transfer to Sri Lanka and so, as the P&O Ports business transferred to Dubai World Ports, Mick left to “pursue other opportunities”.

The opportunity to share earlier experiences led to a continuum of short term roles starting with Strang International in Portland introducing a new automated truck loading system for aluminium ingots followed by consulting assignments in Korea, Thailand, Spain, UAE, India, Argentina, Brazil, Vanuatu, Timor Lesté, Philippines, PNG and, of course, Australia and New Zealand.

The above business involvements mostly took Mick away from NSW however he remained in touch through involvement with the Hunter Branch of the newly formed CILTA and assisted in the organisation of a joint event with ICHCA of which he is an Observer Member of the International Safety Panel.

Mick now lives with his wife Julie in Toronto, Lake Macquarie and tries to visit their four children and eight grand- children as often as possible in Sydney, Melbourne, Wellington and most recently Queenstown – he remains involved with several on-going projects some of which are illustrated on his web site: www.shippingandfreight.com.au

Mick Payze FCILT (Life) is congratulated by National

Chairman Andrew Stewart (Left) and Hunter Section

Chairman Mark Apthorpe (Right)

Hunter Section Event

The Hot Issues for the Road Transport Industry in NSW

Wednesday 6th May

Date: Wednesday 6th May

Time:

6.30pm – 9.30pm

Venue: Dining Room

Newcastle Club 40 Newcomen St. Newcastle

Cost:

CILTA, ATA & LAA Members

$80.00

Guests & Non Members $90.00

Includes a two course meal

and drinks

Dress: Business suit (coat and tie

required for men)

REGISTER NOW

Please join the members of CILTA Hunter for their next dinner event on Wednesday 6th May 2015 for an excellent networking opportunity and a chance to hear guest speaker, Jodie Broadbent, talk about the hot issues in road transport in NSW. Please extend this invitation to your industry colleagues, especially those that are working in the Road Transport Industry. Non-members and guests are most welcome. Guest Speaker: Jodie Broadbent – Manager ATA NSW

Jodie Broadbent is the General Manager of ATA NSW, the peak industry organisation representing trucking operators in NSW, a role she has held since September 2012. Prior to this, Jodie was the Senior Policy Adviser at the Australian Trucking Association in Canberra. Jodie has previously held positions in the Compliance &

Enforcement Policy section of VicRoads. She is qualified as a lead auditor in OHS and environmental standards, and has extensive experience creating policies and procedures for transport companies. She has assisted transport companies during tender applications, compliance checks, and improving processes using lean techniques. Jodie is a member of Transport Women Australia Limited, and of Executive Women Australia, and is also a member of the AFL Hunter Coast Board.

REGISTER NOW https://www.cilta.com.au/eventform-hunter6may

This event attracts 2 hours of CPD

The latest Newsletter (Issue 59) of CILT Hong Kong has been published. It covers our

activities from October to December 2014 - http://www.cilt.org.hk/webadmin/img/news/401_1.pdf

Thursday 23 April: 12.00 – 12.45pm AEST

Logistics is the Future

Can you imagine a world that is static? Can you imagine a world of no movement? It’s a difficult thing to do because everything in our world is designed with movement in mind. The earth itself spins on its axis. Our day-to-day existence depends on the successful movement of goods, services and people. Logistics effectively accounts for about 80% of everything we do and yet most people pay very little attention to it. We fail to understand the true implications of logistics and, as a result, those of us in business open ourselves up to enormous risk. To truly understand logistics is to firstly understand that it is not an industry. People go wrong when they attempt to characterise logistics as transport, storage, or supply chain management. They tend to think of it as being about trucks, trains, boats and planes. In many respects it is, but the reality is logistics is so much more. Logistics is a function. It is anything that moves something physical from one place to another and it is often mistaken for the nature of that movement instead of recognised for what it is. Join Brendan to hear more about why Logistics is the Future! Introduction Video: https://www.dropbox.com/s/wnuvkhtyez39w60/Logisitcs%20is%20the%20future.mp4?dl=0 Guest Speaker: Brendan Richards, Partner, Ferrier Hodgson

Brendan Richards is Head of the Ferrier Hodgson logistics practice and a seasoned turnaround practitioner. He is a specialist in risk identification and management, strategy, and operational improvement. For more information on Brendan please view his online profile: http://www.ferrierhodgson.com/au/about/Brendan-Richards

DATE Thursday 23 April

AEST

12.00 – 12.45

SA / NT 11.30 – 12.15

WA

10.00 - 10.45

NZ 14.00 – 14.45

REGISTER NOW

REGISTER NOW: https://attendee.gotowebinar.com/register/624664806779233282

___________________________

Once you have registered more detail and links for the webinar will be sent via email. After the webinar, a recording will be made available for CILTA Members in the members portal attached to the CILTA website. Remember to register even if you can't attend live, so you won't miss the recording link.

Upcoming Webinars

Tracing Ownership of Companies and Ethical Partnerships 7 May: 1.00 – 1.45 AEST

Guest Speaker: Richard Dailly, Managing Director, South and Southeast Asia, Investigations and Disputes, Kroll

The presentation will cover some of the risks of engaging in business in emerging and frontier markets. In particular it will cover the difficulties inherent in opaque ownership structures and what this might mean to a business.

Unfortunately nations where businesses tend to prefer to hide ownership structures, frequently have a weaker regulatory framework meaning that it is harder for foreign companies to take legal action at a later date.

We will discuss some ways in which companies might mitigate the risks of entering into a relationship with a business in which the true ownership is opaque, but also when to think seriously that the risk is too high. Register Now: https://attendee.gotowebinar.com/register/3075603769054028033

Smart Cities and Smarter Transport 20 May: 2.00 – 2.45 AEST

Guest Speaker: Dr Ryan Falconer, Associate and Transport Strategist, Arup

In this webinar Dr Falconer will present his views of how Information and Communication Technologies are influencing urban growth and transport.

He will provide international evidence and examples to demonstrate that while ICT can provide society with a range of benefits, it also presents some significant challenges.

Autonomous Vehicle development and deployment will be provided as a particular case study to illustrate some of the issues.

REGISTRATION Links: CILT Member: https://attendee.gotowebinar.com/register/4287685596305593858 Non Member - $15.00: https://www.cilta.com.au/eventform-webinar20may

Making Women Visible 2 June: 12.00 – 12.45 AEST Guest Speaker: Peta Irving

Peta Irving will share insights from the latest research into the need for attracting greater participation from women in the industry.

It goes beyond training and education to outline as many options as possible for attracting and retaining talented women in transport and logistics, as well as identifying impediments to entering the industry.

Because of the tight recruitment market, growing skills shortages, approaching exit of baby boomers from the workforce, male-dominated image and the overall culture and attitudes within the established workforce it is difficult to attract more women and retain those women already working in the industry.

The action plan recognises it is important to communicate the professional nature of the industry and the wider opportunities and benefits available to women in the transport and logistics industry.

REGISTRATION Links: CILT Member: https://attendee.gotowebinar.com/register/3747664857460690946 Non Member - $15.00: https://www.cilta.com.au/eventform-webinar02jun

T&L Trivia Edition 9

Welcome to CILTA’s T&L Trivia - test your International T&L knowledge! Answers will be given in next month’s update or submit online to be sent the answers prior to this date: https://www.cilta.com.au/page-edition-9-april-2015

Questions 1 -5: match the correct Sector with the Correct Data: 1. Sector Value Logistics | Road Transport | Aviation | Rail| Maritime and Ports

A. $41.3 BILLION | B. $16.9 BILLION | C. $73.1 BILLION D. $19.1 BILLION | E. $22.7 BILLION 2. Sector Job Growth Logistics | Road Transport | Aviation | Rail| Maritime and Ports

A +5.6% | B +2.2% | C +2.4% | D +4.7% | E +5.7% 3. Gender Distribution Logistics | Road Transport | Aviation | Rail| Maritime and Ports

A. F 18% M 82% | B. F 28% M 72% | C. F 41% M 49% D. F 15% M 85% | E. F 13% M 87% 4. Sheer Numbers Ships Handled in Ports A. 850 Million Passengers Travelled by Rail B. 90.1 Million People in the Transport & Logistics Workforce C. 38,073 Tonne Kilometres total Domestic Freight Task D. 600 Billion Passengers Travelled by Air E. 820,700 5. Composition by Business Size Self-Employed | 1-19 Employees | 20-199 Employees | 200 +

A. 1.7% | B. 1.7% | C. 30% | D. 66.6% 6. What is the speed that a Parcel Moves at at Australia Post’s new Chullora, NSW, parcel facility? 3.2 Metres a Second | 1.5 Metres a Second | 2.4 Metres a Second 4.3 Metres a Second | 2.2 Meters a Second 7. How many billion passenger kilometres were travelled on road in 2012-13? 155 | 162 | 168 | 176 | 182 8. How many passengers were on international flights in Australia in 2013-14? 45.5 Million | 57.7 Million | 56.2 Million | 62.3 Million | 30.8 Million 9. What percentage of the rail freight tonne-kilometres in Australia are accounted for by iron ore and coal to port? 72% | 76% | 80% | 82% | 85% 10. How many billions worth of sea freight moved through Australian ports in 2013-14? $395.8 | $402.6 | $405.7 | $427.2 | $455.3

T&L Trivia - Edition 8 Answers:

How many certified and registered airports are operational in Australia (according to CASA)? 326

Match the year Rail appeared in each of the following States: NSW 1855 SA 1856 WA 1871 QLD 1865 VIC 1854

Which aircraft has Qantas recently retired to an aviation museum based at Illawarra Regional Airport? Boeing 747-400

On what date are fatigue provisions of the Heavy Vehicle National Law commencing in Tasmania? March 30 2015

According to the Bureau of Infrastructure, Transport and Regional Economics Report on Australian Sea Freight how many tonnes of cargo moved across Australian Wharves in 2012/2013? D: 266.5 million

On what date did Bombardier recently complete a maiden flight of its new CS300 Aircraft – an aircraft designed for the 100- to 149-seat single-aisle market segment. 27 February 2015

On container ships, what do the initials "TEU" stand for? Twenty foot Equivalent Unit containers (20' long standardized containers)

The RENFE is the name of the railway in which European country? Spain

Certified Passenger Professional - Is this Stop for you?

Certified Passenger Professional (CPP), a nationally recognised industry standing that reflects the professionalism and experience of operators and administrators in the passenger transport industries.

Aiming to provide a definitive standard for measuring capability and professionalism within the passenger transport profession the CPP brings together the breadth and depth of skills required of a modern passenger manager, planner, operator or public policy administrator.

‘I was encouraged to enquire about the programme through my supervisor. My main reasons for becoming a CPP was to remain competitive in my field and the programme assists me with this by having more resources, information and support at my disposal whilst ensuring I keep motivated by having to participate in the CPD.’

Allan Ritchie CMILT CPP– Area Manager –Swan Transit

The CPP program recognises professionals who have already made a significant contribution in Passenger Transport & planning, and who are committed to further development of their capabilities. To hold a CPP certification indicates that you have significant expertise and engagement in Passenger Transport and Planning.

Becoming a CPP is the start of an ongoing process of learning and experience. The certification, once gained, is required to be renewed through recognised Continuous Professional Development activities, through taking up learning and development opportunities and maintaining an active involvement in your profession and its networks.

‘The Certified Passenger Professional (CPP) status is an open, transparent and measurable process, which provides recognition and acknowledgement of a person's experience, qualification and commitment to the passenger transport task.’ David Tape FCILT CPP - Executive Director/Association Secretary - QBIC

Australian passenger transport spans: public transport, bus and coach operations, airlines, railways, ferries, taxis, cruise liners etc. as well State Government public transport departments and their contractors manage multi-billion dollar passenger contracts. The professional that service both passenger and public transport also include the engineers, the IT professionals, human resources, legal, accounting and procurement specialists. It is estimated that passenger and public transport directly employs over 250, 000 people directly in Australia.

CPP Spotlight – John Duffy MILT CPP ‘As a freelance coach captain, I have a passion for restoring the pride and professionalism of the Australian bus and coach industry. In conjunction with joining CILTA, I considered the CPP to be an essential device to maintain my professional development in the passenger transport sector. I would encourage other bus drivers, trainers and managers to become members of CILTA. They would also benefit from the CPP qualification to enhance their skills and promote the businesses they are serving ‘

BE RECOGNISED for your achievements and experience in Australian Passenger Transport

Calculating eligibility is through a points based system in the initial stages that is referred to CILTA’s passenger transport certification panel for assessment.

The overall process involves: 1. Establishing that you have attained of at least 400 points of combined experience, education and

professional involvement; 2. Agreeing to undertake at least 120 points of Continuing Professional Development (CPD) activity every

three years following your initial accreditation. CPD is mapped against a series of capabilities and is a requirement to maintain your CPP post nominals;

3. Agreeing to abide by the profession’s code of conduct

Recognition of excellence and professionalism is at the height of society, it should definitely be prevalent in the Passenger Industry – Apply today https://www.cilta.com.au/page-cpp

CILT Australia

Professional Development Directory 2015

Upcoming Courses in 2015:

CHAIN OF RESPONSIBILITY Level 1, 2 & 3

Chain of Responsibility (CoR) Training covers all areas of Legislation which extends the general liability for offences to road freight consignors, receivers, packers and loaders. The CoR courses cover general awareness for staff who work in the supply chain through to their direct reports. For Executives and Managers, CoR Australia provides a training solution that delivers content to be integrated with your existing OHS solution or that can operate on a standalone basis.

The Chain of Responsibility TLIF2092A, TLIF3093A and TLIF4094A Programs are used by the Australian Logistics Members across Australia and are recognised for Professional Development Points by the Chartered Institute of Logistics and Transport in Australia.

Date: Online Time: 24/7 Website: www.coraustralia.com Contact: Steve Asnicar | 07 3118 6113 | sja@urbanglobal.com

Professional Sector Relevance:

CILT Key Knowledge Areas Covered:

3,6,7,8,10,11,15,16,17,20

COR COMPLIANCE SERVICES

COR Australia has recently released a new service that makes it easy for you to stay up-to-date and access expert advice and resources through an easy portal subscription based on the latest peer reviewed program we have implemented across the Australian Logistics and Transport Industry.

One of the important parts of the subscription that has been very beneficial to the Logistics and Transport Industry is the full access to CoR Australia's complete, comprehensive policy, procedure, and tools templates. The CoR Framework has been developed so it has the flexibility to integrate with existing organisational systems, to support a strong implementation of CoR within any company.

The benchmark documents will assist all businesses. Large enterprises can integrate the material within existing compliance arrangements and identify gaps in their approach, while small businesses can customise the package knowing it will assist with WHS, PCBU and CoR Compliance.

Learn More - You can view details here: www.coraustralia.com

Take this opportunity to further your professional Development to accelerate your career. Download your copy of the PD Directory at:

https://www.cilta.com.au/uploads/ciltadocs/eEducation/CILTA_PD_Directory.pdf This directory will be updated constantly so please ensure you download

the latest version each time you access it.

Want to have your T&L Courses listed in this Directory? Contact: Wendy Hillman, PD Coordinator

education@cilta.com.au

Road Revamp May Save $9.4b

A recent Article by Patrick Durkin (‘Road revamp may save $9.4b’, The Australian Financial Review, p10, 2-6 April,

2015 refers) reports that unclogging traffic congestion with a user-pays road system is the most important of the 56

recommendations in Professor Ian Harper’s 540-page competition report.

Road congestion in cities is estimated to cost the national economy $9.4 billion each year, including $3.6 billion for

business and $3.5 billion for motorists plus extra vehicle operating costs and air pollution.

The Harper Competition Policy Review suggests that federal and state governments should introduce road pricing as

one of the priorities. Governments should co-operate to implement more ‘cost-reflective’ tolls and charges with

new technology, subject to independent oversight, and fuel tax and registration fees should be eased.

Road reform is the least advanced of all transport modes and holds the greatest prospect for efficiency

improvements.

Mr. Rod Sims, Chairman of the Australian Competition and Consumer Commission, said the first step is to directly link

revenue raised from road charges to infrastructure spending on new projects. Right now the amount raised through

petrol, diesel and registration roughly offsets what is spent on roads so there is no budget issue. It would mean better

roads, roads people want, completed networks, and if the case is made that more should be spent on roads, users

would know they are getting the roads in return. Once transport revenue is directly linked to road infrastructure, a

user pays system would further improve traffic flow.

The concept of user payments including for road usage is not new.

The Harper Competition Policy Final Report adds further to the consideration of this important issue as well as

addressing liner shipping and cabotage issues.

The Harper Competition Policy Final Report can be referenced at:

http://competitionpolicyreview.gov.au/final-report/

The Minister for Small Business has called for consultation on the Final Report. The Report is commended to all

Australian transport professionals.

E. John Blunt FCILT

Mr. Blunt has been a member of CILTA since 1983 and a Fellow since 1993.

http://competitionpolicyreview.gov.au/final-report/

Member Contribution

CALTEX FUEL OFFER

CILTA in association with the SCLAA has negotiated an exclusive deal with Caltex that will provide huge savings at the bowser. Take advantage of huge savings at the Bowser and up to 40% off the monthly fee of StarCard fuel cards. Now available for both ABN and non ABN Holders! Benefits Offered:

Over 2,000 participating fuel outlets Australia-wide (including Caltex, Ampol and Woolworths-Caltex outlets or anywhere else that accepts the Caltex StarCard)

Caltex iPhone and Android apps to make it very easy to find fuel outlet locations Cut through the paperwork with a single, easy to read, ATO approved monthly invoice Increase control by deciding on the types of fuels etc. allowed on each card. Ability to track vehicle spending and maintenance online. Maximum security with a PIN and optional odometer reading for every card. Access to a dedicated Caltex Customer Support Centre. Option for roadside assistance to enhance fleet reliability. Boost cash flow with direct debit payment and up to 51 days interest-free credit. Multiple payment methods, including credit card. No limits on the amount of fuel purchased No limit on vehicle type

ABN Benefits:

Fuel discounts: 5 cents per litre inc GST off the pump price for diesel at 200+ Caltex National Truck Network

sites. Can be used for any vehicles, not just trucks. (list of sites http://www.caltexntn.com/locations.pdf )

2.5 cents per litre inc GST off the pump price for diesel at the other 2,000 Caltex branded sites Australia wide so includes Woolworths/Caltex and Ampol

3.5 cents per litre inc GST off the pump price for all unleaded fuels at all Caltex branded sites Australia wide (includes Woolworths/Caltex and Ampol)

Reduced StarCard fees of $2.75 Inc. GST per card / per month. Fuel discounts appear on statement. Access to Caltex Lubricants at commercial rates.

FOR MORE INFORMATION & HOW TO APPLY (ABN Holders): https://www.cilta.com.au/uploads/ciltadocs/aAttachments/CaltexFuelOffer_ABN.pdf Non ABN Benefits:

Fuel discounts: 4.00 cents per litre inc GST off the pump price for any Vortex Premium Fuel (so Vortex 95,

Vortex 98 or Vortex Diesel) at the other 2,000 Caltex branded sites Australia wide so includes Woolworths/Caltex and Ampol

2.00 cents per litre inc GST off the pump price for any other petrol / diesel at all Caltex branded sites Australia wide so includes Woolworths/Caltex and Ampol

No Monthly Charge for Starcard. Fuel discounts appear on statement. 5% discount on selected instore convenience purchases (*) Ability to allow or prohibit instore convenience purchases

(*) http://www.caltex.com.au/sites/StarCard/Products/Documents/StarCard%20Debit%20-%20convenience%20discount%20locations%20-%20290714.pdf FOR MORE INFORMATION & HOW TO APPLY (Non ABN Holders): https://www.cilta.com.au/uploads/ciltadocs/aAttachments/CaltexFuelOffer_NOABN.pdf

Project Partners include:

SBEnrc Project 1.35: Transport Network Resilience: Disaster Logistics and Infrastructure Vulnerability

http://www.sbenrc.com.au/research-programs/1-35-transport-network-resilience-disaster-logistics-and-infrastructure-vulnerability/

A number of geographic areas within Australia are subject to frequent and significant natural disasters such as cyclones, bushfires and floods. Such events impact individuals and businesses both directly and indirectly through the disruption of the routine movement of goods, services and people. This SBEnrc project is reviewing past experiences, simulating and modelling improved network and logistics management, and exploring new approaches to vulnerability assessment. The aim is to improve the resilience of the logistics networks prior to, during, and in the aftermath of such natural disasters, and thereby reduce the impacts on communities and businesses.

To date, the project has conducted major workshops in Townsville and Broome, and through these developed a clear understanding of the challenges and potential solutions as perceived by those living and working in these areas. The workshop participants who included some 3-35 members of the local area disaster management group, local business and utility providers discussed:

What went well (and why)?

What did not go well (and why)?

What else could have been achieved, and what were the impediments to making such improvements happen?

In parallel, a model of the transport networks in Northern Queensland is being developed that focuses on the distribution of fuel and the outbound movement of bananas. This ‘proof of concept’ approach will enable a demonstration of the impact of the loss of major routes through the flooding of the Fitzroy and Burdekin rivers and the associated delay in their re-opening for periods of 3, 7 or 10 days.

A further work stream is also being undertake to demonstrate how a vulnerability analysis approach can be used to highlight specific issues such as those where poor inter-agency communication is leading to sub-optimal responses. This will lead to the development of appropriate remedial interventions.

The final phase of the project that will take place in the middle of the year will provide recommendations to planning authorities and other key stakeholders that will offer strategies and approaches for the mitigation of the impact of natural disasters on road, rail and associated logistic networks. Industry Outcomes

The development of improved processes for the planning and response to natural disasters has the potential to lead to significant savings through the avoidance of disruption to commercial and personal transport networks. The project will deliver: a pilot and methodology for assessing and mitigating the impact of disaster events on transport and logistics networks; learnings from network managers and operators who have experienced recent events, and the associated targets for future research; outputs of simulation and modelling for key affected regions; and, new insights into social, economic and environmental vulnerability.

The project will also deliver methods and frameworks to help minimise transport and logistics disruption, reduce social, environmental and economic disturbance, and restore ‘normality’. It aims to provide the transport authorities with evidence-based methodologies for improved response, and logistics firms with a greater understanding of the inherent challenge and potential adaptations that will support the maintenance/restoration of supply in times of crisis.

The Executive Officer of CILT(A) is a member of the Steering Group for this project and has been instrumental in providing a number of valuable recommendations and contributions.

For further details, please contact the project leader: Professor Peter Tatham FCILT at: p.tatham@griffith.edu.au

BNE launches trial of Australia’s first Digital Departure Card Brisbane Airport (BNE) is leading the way with the trial of an innovative Digital Departure Card* for international passengers, removing the age old necessity of hand writing the official ‘outgoing passenger card’ (Departure Card) required for immigration purposes. Developed in-house with support from a number of partners, the new Digital Departure Card is built within the scope of BNE’s popular mobile App, giving passengers the ability to enter and save personal information for the Departure Card onto their mobile device prior to their arrival at the airport. This information is converted into a QR code that is scanned and printed at bespoke kiosks located in the International Terminal. The personalised and custom printed card is then signed by the passenger and collected by Customs officers during the normal departure process. Passengers are also able to save their profiles (as well as the profiles of other family members with permission) within the app so that they do not have to complete their personal information every time they travel internationally from BNE. Julieanne Alroe, Brisbane Airport Corporation (BAC) CEO and Managing Director, said close collaboration with external partners enabled BAC to implement world first digital initiatives.

“We are fortunate to have a long association with Queensland University of Technology (QUT) and it was a team of QUT Interactive and Visual Design students who came up with the initial idea of digitalising the Departure Card process as part of a practical assessment. “We are also very grateful of the enthusiastic support given by the Australian Customs Service and Department of Immigration and Border Protection, which both recognised the huge potential of this initiative. “We saw great potential in the idea and with approval from the Department to proceed, BAC provided the capital and resources to develop the program and necessary infrastructure, as well as ensuring all boxes were ticked from a practical, logistical and legislative perspective. “The result is an Australian if not a world first digital solution that will save time, streamline processing and help reduce anxiety associated with departure formalities, especially for non-English speaking travellers,” Ms Alroe said. Alexander Dreiling, Associate Professor and Chair in Airport Innovation at QUT, said Creative Industries students were tasked with identifying a way in which the passenger experience could be improved.

“Filling out arrival and departure cards stood out as being a process that some people struggled with, particularly those who didn’t speak or read English,” Professor Dreiling said. “QUT students and staff were keen to take on this project and develop a solution to prototype stage. “This ultimately involved students from the Business and Science and Engineering faculties coming on-board at both graduate and undergraduate levels to develop an electronic prototype which was presented to BAC. “Filling in data for the arrival or departure cards on the BAC App in advance, rather than filling it in on the cards at the airport makes the process easy whether someone is a frequent international flyer or a sometime traveller, regardless of age or language,” Professor Dreiling said. Professor Dreiling said the experience had been a very rewarding one for staff and students involved as it went to the heart of QUT’s teaching philosophy.

In a nod to the digital expertise being cultivated in Queensland, Brisbane-based entrepreneur Stephan Clemens of Kernhard Pty Ltd created a smart solution for printing the Departure cards, when mainstream suppliers could not. “Kernhard received fantastic support from BAC. It provided an environment which gave Kernhard all options to succeed. Perfect conditions for a start-up. “Personally, this is like a dream come true. As passionate glider pilot with entrepreneurial spirit this catapults me right into the aviation industry,” Mr Clemens said. On successful completion of the trial, the Digital Departure Card prototype will allow performance measurement and the ability to refine the design for future large scale releases. * The outgoing passenger card (Departure Card) is a legal document that all departing international passengers are required to complete, provides passenger identification and an effective record of a person’s departure from Australia. It is used by a number of government agencies including the Department of Immigration and Border Protection, Australian Customs Service and Australian Bureau of Statistics.

Technology, Innovation and Global Trade Shaping the Transport and Logistics Industry

2015 TLISC e-Scan

A host of economic, technological and demographic forces across Australia and the Asia Pacific region are shaping the immediate future of the country’s $132 billion Transport and Logistics industry. Changing requirements for jobs and skills across road, logistics, rail, aviation, maritime and ports, and the way industry and the training system responds to these, will have a significant impact for the 820,000 strong workforce and the economy at large.

The Transport and Logistics Industry Skills Council (TLISC) recently released the 2015 Environmental Scan (E-Scan), its flagship annual review of the skills requirements of the workforce, and the progress of the national training system in meeting these needs. The CEO of the TLISC, Mr Robert Adams, said the latest E-Scan highlights the combined impact of new technologies, the growing economic power of Asia, and forces in the domestic economy, such as the ageing workforce. “Adoption of new technology within the industry and changing patterns of world economic activity are revolutionising supply chains, and this will impact the way the industry operates and the future skills we need. Technology, such as automation and robotics is improving the efficiency and speed of delivery of people, goods and freight, while the growth in areas such as online shopping is giving rise to new timelines and customer demands. The transport and logistics industry faces a future where it needs a better-skilled workforce operating smarter and more efficiently, using nationwide infrastructure able to cope with a massive freight task,” Mr Adams said. The E-Scan was developed following extensive consultation with key stakeholders across the industry and reveals a number of key themes and challenges:

Projected job growth between 2013 and 2018 is estimated at 5.7% in Logistics, 5.6% in Road Transport, 4.7% in Maritime and Ports, 2.4% in Aviation, and 2.2% in Rail.

There is strong competition for skilled workers, and fierce international competition in Aviation, Maritime, and in several occupations in Logistics and Ports.

Growth in freight volumes and increased customer demand for rapid order fulfilment, including same-day deliveries, is placing new demands of businesses.

Use of technology is becoming widespread, including robotics, automation, wireless sensor networks, intelligent objects, smart packages and mobile devices.

There is a trend towards purpose-built ‘super-hubs’ near transport distribution corridors to capitalise on the benefits of existing, efficient transport routes.

The Transport and Logistics workforce is the second oldest in the country, most noticeably in Road, Rail and Maritime.

More than 95 per cent of businesses have fewer than 20 employees and two-thirds are single owner-operators

“The transport and logistics industry accounts for approximately 9 per cent of GDP and is a key enabler of broader economic activity, so it is critical that we get the right mix of skills for the future,” he said, The E-Scan provides a detailed breakdown of information for each sector – logistics, road transport, aviation, rail, maritime and ports – including a simple, graphical summary of key facts, trends and issues.

For more information & to download the 2015 e-Scan, please visit: www.tlisc.org.au/industry

Productivity in the Workplace Someone recently bought to my attention to the topic of productivity in the workplace and the effect mobile phones and social media are having on this. We have become a society (no not everyone but a large majority of us) that can’t be without our mobile phones and access to the internet. I often find myself checking my phone out of habit rather than for any actual purpose, scrolling through numerous number of apps (and my list is small compared to most) for updates for really no other reason than my fingers have just become accustomed to doing so! So is our new found attachment to the wider world affecting productivity or enhancing it? I looked to Dr Google for wider opinion. There is definitely two sides to the opinions online that I have read – from one extreme of banning all personal cell phone use and access to the internet while at work to allowing it as small breaks on tasks requiring little to no actual concentration or thought actually improves productivity. It becomes all about the individual and each specific organisation’s situation. Maintaining Morale however is key! Low Morale would definitely ensure that even if mobile phones and the internet were banned, productivity levels would still be low. I definitely am not a pro on any of these subjects so for interest of discussion I will just provide some of the detail I read on this topic – your comments are of course welcome, whether a pro or not! There’s no denying that technology has become an integral part of our lives, and the implications for businesses are numerous. On one hand, cellphones and the internet have revolutionized the way companies across the globe do business, and employees are more accessible (and therefore more productive) than ever before – at least in theory. The reality, however, is that the majority of companies are experiencing as many of technology’s drawbacks as they are its benefits. One such drawback is the impact of employees’ social networking, private phone use, and personal emailing at work. First, researchers suggested that the periodic and brief use of social networking sites (and arguably one’s cell phone and personal email account) amounts to a mental break of sorts, as these tasks require little to no actual concentration or thought. And, because taking regular breaks has been scientifically proven to improve performance, it stands to reason that technology breaks should have the same result. What’s more, socialization (including socialization via cellphones and social networking sites) has been proven to activate the centers of the brain responsible for long-term memory, learning, and decision-making, which also has the effect of improving performance. Additionally, researchers speculated that generational differences could have affected the results of study. Although very few people are expert multi-taskers, evidence is mounting to prove that social networking, cellphones, and email have evolved into such an innate part of the younger generation’s routine that multitasking has become second nature. Because they are so completely accustomed to multitasking, the productivity of these younger employees is generally not negatively impacted by text messages or occasional breaks for social networking.

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This question may not be as straightforward as it outwardly seems. It’s tempting to assume that, yes, employee productivity will definitely be decreased if social media use is allowed at work. After all, it’s all too easy to get distracted by a flurry of new updates from friends, and before you know it, 10 minutes has turned into an hour. There’s no question this is a risk—and it’s a risk that leads many employers to remove social media access from work devices altogether.

Blog Submission – www.cilta.com.au/blogs

On the other hand, it could be argued, employees are certainly going to take breaks anyway, and they may already have access to social media accounts on their phones or other personal devices. So prohibiting or blocking social media access on work devices can be less effective at curbing productivity loss than it might seem. And doing so could even reduce employee satisfaction—which could negatively affect productivity more in the long run than checking on the latest viral video ever would. Additionally, the simple act of taking a break—even if that break is to check Facebook—can help an employee regain focus when returning to the task at hand, and thus be more productive overall. The question is: How can an employer strike that balance between allowing limited social media use yet not allowing employees to abuse the privilege?

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The distractions are endless. According to Socialnomics and other web sources, volumes of new data and photos are uploaded continually and Web surfers are bombarded with thousands–even millions–of fresh pics, tweets, and articles every day. More than 1.1 billion active Facebook users upload 350M photos daily. And more than 100 hours of video join the YouTube database every minute. The data deluge has fostered an atmosphere of productivity loss and increased “me time” entitlement. However you look at it, the Internet provides the medium to needlessly occupy all of our time. Each of us has the option to waste or utilize time, but the outcome varies by the habits each of us set. Whether it’s web surfing, engaging in personal phone calls, searching for new job opportunities, gossiping by the water cooler, shopping online, exploring social networks or checking personal email, a great deal of working time slips away. Of all workplace distractions, the Internet is the greatest productivity drain.

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So why do Employees slip into habits of time wasting and self-entitlement? According to data from Salary.com, employees give the following responses: · 34% of employees say they are not challenged · 34% say they work long hours · 32% say there’s no incentive to work harder · 30% are unsatisfied with work · 23% are just plain bored · 18% say it’s due to low wages As dismal as these reasons may be, all of them contribute to a lack of productivity. With no drive to work hard, employees simply plod through their work unfocused and unmotivated and get little done each day. Menial tasks become accepted as a way to fill time.

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Achieving Productivity First, know your employees. Second, establish rules and guidelines that motivate. Third, measure and reward results, not time on the clock

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I am interested in your opinions on this topic – please comment online via our Members Blog feature: https://www.cilta.com.au/blogs Hanna Lucas Executive Officer | CILTA Articles drawn upon: http://hrdailyadvisor.blr.com/2014/04/25/should-employees-use-social-media-at-work/# http://www.forbes.com/sites/cherylsnappconner/2013/09/07/who-wastes-the-most-time-at-work/ http://www.andrewjensen.net/cellphones-facebook-and-personal-email-affect-productivity-at-work/ http://www.techrepublic.com/blog/10-things/10-reasons-not-to-block-social-networking-at-work/

The Unstoppable Rise of Maritime Logistics – Exclusive Book Offer The rapid increase in world trade in the past decade has restructured the global maritime industry, having brought about new developments, deregulation, liberalization and increased competition. However, the term 'maritime logistics' is not easy to define and its scope and role within global supply chains are yet to be established. To better understand these developments, download the sample chapter from Maritime Logistics, which discusses the impact of these developments on the logistics function. It also outlines a new definition of maritime logistics and provides a summary of what to expect in the rest of the book. Download this sample chapter of Maritime Logistics now. Simply go to www.koganpage.com/maritime-logistics and click Download Sample Chapter. An essential guide to Maritime Logistics At the cutting edge in its assessment of the industry, Maritime Logistics is a comprehensive guide to the subject. This book: › Examines latest logistical developments within the port and shipping industry › Covers the whole scope of maritime logistics, including shipping lines, containers, tankers, dry bulk, port-

centric logistics, and much more The New Edition includes:

› New contributions from leading practitioners and academics in the field › New chapters on:

- port centric logistics; - hinterland logistics and global supply chains; - maritime transport and logistics as a trade facilitator; - future trends

“This book is essential reading for all those with an interest in logistics as it is only occasionally that a book of this quality becomes available. Comprehensive, up to date and perceptive it is both informative and a joy to read.” Professor Michael Roe, Chair in Maritime & Logistics Policy, Plymouth Business School SPECIAL OFFER The new edition of Maritime Logistics is now out. Don't miss this exclusive limited time offer. Buy Maritime Logistics direct from the Kogan Page website before 31 May 2015 to receive your exclusive 20% discount. Simply go to www.koganpage.com/maritime-logistics, click buy now and enter discount code CILTA0415 when prompted at the checkout. To find out more about Maritime Logistics visit: www.koganpage.com/maritime-logistics

About the authors Dr Dong-Wook Song is Professor of Transport and Logistics at the Transport Research Institute, Edinburgh Napier University. His work is well-recognised in the field and he has received a number of The Best Paper Awards from academic associations and communities. He sits on the editorial board of established journals in transport and logistics. Dong has worked as a consultant for a number of private and public organisations including the UN, OECD, ADB and World Bank. He has served as an elected council member at IAME since 2012. Dr Photis Panayides is Associate Professor in Shipping Economics, Department of Commerce, Finance and Shipping at Cyprus University of Technology. He reviews for several major journals in the field and has pioneered the development of academic and professional programmes in shipping and logistics. He sits on the editorial board of established journals in the field.

Chief Executive Offi cers - Public SectorThe Queensland Government is offering strategic, service driven leadership opportunities to individuals seeking to infl uence the future of Queensland. The Premier of Queensland is committed to establishing an independent public service that embraces diversity and is focused on providing the highest standard of service to Queenslanders, and impartial evidence-based advice to Government. This is an outstanding opportunity for values-based leaders with a strong commitment to customer service, stakeholder engagement, innovation and experience in public sector governance and management.

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Queensland Government

Role The 18 Chief Executive Offi cer / Director-General roles are across a diverse range of portfolios. Each role will lead a Government Department and is accountable to the responsible Minister.

The role provides stewardship in the delivery of high quality, customer focused services and the development of effective and sustainable programs and policy that enhances the quality of life for Queenslanders.

Chief Executive Offi cers are members of a whole of government Leadership Board providing strategic oversight, governance and infl uence in developing best practice and integrated solutions in response to public policy challenges.

Candidate Profi leCandidates will need to demonstrate:

• Experience in leading customer driven solutions and outcomes.

• Leadership style that fosters genuine and demonstrated commitment to diversity and inclusion.

• Proven capacity to build organisational capabilityand performance which recognises and nurtures potential and is based on professional respectand integrity.

• Commercial acumen and business focus.

Opportunity The Queensland public service employs 234,000 people in 35 government departments and agencies, covering areas such as education and training; economic growth and infrastructure; health, community services and the arts; environme nt and resources; law, justice and safety.This is an opportunity to be part of a team drawn from diverse backgrounds and representing the best leadership talent in Australia. Applicants will participate in an open merit-based process.There are 18 Chief Executive Offi cer roles, each with the responsibility for leading a Government Department. The list is available at www.qlddgrec.chandlermacleod.comYour application should nominate your Department(s) of interest.Successful applicants will be required to declare their pecuniary interests, which will be published.

For Further Information Attractive remuneration packages are on offerfor these roles. To request an information pack emailQLDDG@chandlermacleod.comAdditional information about theportfolios and a position descriptionis available atwww.qlddgrec.chandlermacleod.comConfi dential enquiries toAdam Harris, Manager Executive,Chandler Macleod on 07 3003 7718.

Job market slows for second month The Transport Logistics and Supply Chain employment market eased off for a second successive month with a 1.0% fall in March placing the Labourforce Impex Job Index at 116.47. Whilst this is a trend no-one in the sector would wish to see continue it should be put in context. In particular advertising of jobs fell nationally in March by an even greater amount. Furthermore over the past 12 months demand has risen 18.6%, so some levelling off is inevitable. Our sector remains strong. It is only broader economic issues that create uncertainty across the employment market that have driven the RBA to lower interest rates. There has been a reversal of form between temporary and contract employment and permanent vacancies. Temporary and Contract job advertisements rose taking the Index back up from 122.95 to 127.04, a 3.3% gain wiping out most of the decline in February. Despite the volatility in the last quarter the trend remains positive with vacancies up a massive 31.7% over the last twelve months. Demand for permanent staff declined 2.4% in March. The Permanent Index fell from 115.99 to 113.15. Permanent vacancies are up 14.6% year on year and, despite not as great as that of Temporary and Contrast, is still a very positive trend. KEY FINDINGS › The Labourforce Impex Transport, Logistics and Supply Chain Job Index fell 1.0% in March › The Index now sits at 116.47 with the pace of growth now clearly slowing › Temporary and Contract demand rose 3.3% while Permanent opportunities fell 2.4% › Demand in Vic/Tas fell 3.1%. The trend up over twelve months is now slowing › WA fell 4.6%, dragged down by the difficulties faced by the Mining and Resources sector › Demand for TL&SC clerical staff continues to grow rapidly while management opportunities shrunk for a third

successive month › Transport and Logistics employers continue to show confidence as hiring continues › Likewise the retail sector continues to grow strongly after the Christmas downturn To view the full report please download at: https://www.cilta.com.au/uploads/ciltadocs/cCareers/0415_Labourforce_TLSC_JobIndex.pdf

Labourforce provides clients with reliable, safe and flexible solutions for temporary and contract workforce in the Transport, Logistics and Supply Chain sectors. Labourforce Drug & Alcohol tests all employees prior to releasing to clients.

Shattering old paradigms and shibboleths; A Brief Summary of the Online Retail

Supply Summit February 18th to 19th Pullman Hotel Albert Park Melbourne.

In February 2015, there was a 2 day conference on E Retailing in Melbourne. There were 18 high quality

rigorous, detailed presentations, mostly in the form of case studies presented by supply chain managers

directly involved in E Retailing. There were two round table discussions at the end of each day. About 100

people attended from retail companies, transport and equipment suppliers around Australia. Next door to

the conference was a display hall from about 10 sponsors including Australia Post, Toll, DHL, Manhattan

Software, Schaefer and Swisslog. They are holding a similar conference next year. My advice is to go and sit

and listen.

Over the past 50 years transport and logistic academics and consultants have preached about the value of

outsourcing and using 3PL’s or 4PL’s. This trend might have started with the esteemed Professor Michael

Porter of Harvard fame. Porter recognised the importance of logistics in business and propelled the change

in business schools to include supply chain in their university departments. Porter espoused focussing on

core business, which, for most manufacturing and service organisations was not warehousing or transport.

So collectively we in Australia began to teach the importance of using specialists in 3PL to handle logistics

and supply chains for Australian businesses. Transport and logistics companies knew better and were more

efficient and effective than doing it in-house. Traditional transport companies overnight rebranded

themselves as logistics and supply chain companies. That was before the millennium.

This paradigm is being significantly challenged by the new brand of E Retailers who apparently have not

been satisfied with the service levels provided by 3PL supply chain companies. There are a variety of

reasons but it appears that E Retailers and their customers demand a level of service that is beyond the

delivery systems of most existing transport/supply chain businesses. E Retailers are taking back

warehousing and monitoring their transport contracts far more closely than ever before.

The new E Retailers (many companies are less than 5 years old) are developing a supply chain known as

Omni Channel. This refers to a customer being able to buy a product anyhow, anywhere, anytime. The

shopping experience has been transformed by the internet and the mobile phone. E Retailers design

systems that enable their customers to shop on any device and select among a pallet of options to get the

product. It embraces the needs of the millennial generation which demand a totally renovated shopping

experience. E Retailers often use the concept of “flash sales” on a regular basis.

The flash sales business model has the customer ordering a product and then then the E Retailer buys the

products in bulk from a supplier. Orders are locked in first and cash is received before the stock is ordered.

An E Retailer can have as many as 150 sales events per week using 500 suppliers. The following

procurement cycle from customer order to DC delivery is 8 to 10 days. Handling returns effectively is a key

part of the business model.

brand supplier

sales event online

customer purchase

bulk orders

delivery to DC

pack and ship

The success factors for this supply chain model are; consistency, accuracy, transparency, delivery time and

cost. The mantra is “don’t disappoint the customer”. Transparency means that the customer can see

exactly where the order is in the system. Since all stock is new, accurate stock identification is mission

critical. At all times the supply chain manager needs to know where product is in the system.

The model works on the fact that customers get significant discounts but they have to wait. From the

customer’s perspective, the time from their order to delivery can be 2 to 3 weeks. Customer service surveys

suggest that 90% of online customers do not mind delays in delivery in return for price discounts.

It seems that many E Retailers had problems with 3PL suppliers. They could not control the expenses, miss

picks and inflexible reporting systems. There were slow turn-a rounds, the costs were too high and so was

unsustainable. They moved to their own warehouse where accuracy is high because they can control the

delivery process.

The conference also included transport and logistics companies that explained how they were changing

their systems in response to the requirements of E Retailers. One manager of consumer delivery from a

large international 3 PL said that it was all about the customer. His philosophy was centralise around the

customer. The returning customer was the most valuable customer. This executive worked on connecting

the supply chain to increase product visibility and service for E Retailers. The focus was on an enhanced

customer experience. His research showed that 92% of customers were happy with 4 day delivery. His

question was “Is my supply chain connected”. He seemed to me to be a technical wizard responsible for

strategic information planning and was exploring out of hours delivery for traditional bricks and mortar

stores.

Transport and logistics experts who presented at the conference said that delivery windows were

tightening, customers were fixing delivery times, total inventory visibility including last mile delivery was

expected. Supply chain systems needed to be flexible to account for a variety of delivery options ranging

from same delivery to front door to click and collect from a bricks and mortar location nearby. They pointed

out that the millennials were impatient, picky and not loyal. “Get me my stuff. I demand and you deliver”.

The new approach is an organisation ready to sell, ready to execute 24/7 able to interact with the customer

and deepen the relationship, build trust. The supply chain network needs to be flexible and ready to deliver

when and where the customer wants.

Summary Provided by: Dr David Wilson Dr. David Wilson is Managing Director of Master Research Australasia Pty Ltd and a part time academic in

Infrastructure Engineering at University of Melbourne. He is on the Education sub-committee of CILTA and

represented CILTA at the conference.

To view a more detailed report including detail on each speakers presentation please download David’s full

report at:

https://www.cilta.com.au/uploads/ciltadocs/dDownloads/Online_Retail_Supply_Summit_Review.pdf

SUPPORTED EVENTS

Oil & Gas Procurement Leaders Forum 2015 When: Tuesday, 21 Apr 2015 - Thursday, 23 Apr 2015 Where: Sofitel Central, Brisbane The Oil and Gas Procurement Leaders Forum is the most significant gathering of procurement and supply chain professionals in the Asia Pacific region’s oil and gas sector, giving all in attendance the opportunity to benchmark their procurement strategies against the industry’s best and to learn how to take their existing operations to the next level. With a series of high-level keynote presentations, best-in-show case studies and interactive panel discussions you will have the opportunity to hear about the latest procurement trends and innovations, as well as network with you peers. If you work within procurement in the Asia Pacific region’s oil and gas sector, then this is a not-to-be-missed opportunity to meet senior managers from right around the region and to share and learn from their experiences CILTA Members receive 10% discount – quote ASSN when registering. http://www.questevents.com.au/content/oil-gas-procurement-leaders-forum-2015-conference-brisbane-australia

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2nd China International Conference on Logistics Development When: Wednesday, 22 Apr 2015 - Thursday, 23 Apr 2015 Where: Beijing CCECC Plaza, Beijing, China Approved by the National Development and Reform Commission, this conference aims at promoting the rapid and harmonious development of the logistics industry in China, speeding the space of going global, enhancing cooperation and exchanges between China’s logistics enterprises and the global logistics counterparts and learning from the foreign advanced technologies and managerial experiences. Titled “Innovation, Development, Cooperation, Win-win”, the conference will deeply analyze and discuss such topics as the transportation safety management in China’s logistics industry, honest and trustworthy business, the development of logistics informationization, the role of the big data in the logistics development, the problems facing logistics enterprises going global, the present condition of international logistics sector, the environment, policies, opportunities and risk of investment, the custom clearance rules and how to strengthen cooperation and business with the international logistics businesses.

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SMART 2015

When: Tuesday, 26 May 2015 - Wednesday, 27 May 2015 Where: Melbourne Convention & Exhibition Centre

SMART Conference is recognised within Australia and internationally as the leading supply chain and logistics event in the Australasian region. Proudly brought to you in conjunction with CILTA, the event has grown significantly and currently has more than 600 delegates attend the conference & expo. SMART conference will be held for the first time outside of Sydney, at the Melbourne Convention & Exhibition Centre on 26th & 27th May 2015. It promises to continue the strong tradition of delivering relevant supply chain & logistics practices, strategies and valuable information along with many networking opportunities directly to industry leaders. All CILTA members will receive an exclusive discount when registering online. More information can be found on: http://www.smartconference.com.au

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Women in Procurement 2015 When: Wednesday, 27 May 2015 - Friday, 29 May 2015 Where: Rydges on Swanston Melbourne, Australia http://www.questevents.com.au/content/women-procurement-2015-conference-australia Inspiring leadership, advancing careers and driving innovation in procurement and supply chain function and practice Women in Procurement 2015 will see CPOs, and senior procurement directors and managers from across industry sectors meeting in Melbourne to analyse the key trends in procurement and supply chain practice and learn about the attributes and skills that advance leadership and influence within the procurement function. Featuring presentations from some of the most influential CPO’s and procurement practitioners in Australia, the conference will bring together senior managers in procurement, supply chain, category management, purchasing and logistics to meet and network with thought leaders and develop their leadership, organisational and functional goals. The conference agenda has been designed by some of Australia’s leading female procurement practitioners for the benefit of women working within procurement and supply chain teams. CILTA Members receive 10% discount – quote ASSN when registering. http://www.questevents.com.au/content/women-procurement-2015-conference-australia

Quest Events Pty Ltd - +61 2 9977 0565 || emmar@questevents.com.au

SUPPORTED EVENTS

Modern Warehouse Optimisation and Performance Management 2015 When: Thursday, 11 Jun 2015 - Friday, 12 Jun 2015 Where: Melbourne, Australia Warehouse management is an extremely crucial function of supply chain and has grown to be increasingly complex. The consistent rise in customers’ expectations, and the fact that they want everything done their way, has posed greater challenges in customising warehouse operations to meet those increasingly high expectations. This event will focus on a holistic approach to warehouse workflow and processes and offer solutions to streamline and remove any systemic inefficiency in the warehouse’s use of its human and technological resources. Attend this Informative Event and Gain Practical Insights Into: • Achieving effective warehouse operations through auditing methods and processes • Practising acute meticulousness when dealing with merchandise • Optimising the efficiency of physical space management • Staying ahead of the pack with cutting edge warehouse technological solutions • Reducing avertable wastage and costs through lean warehousing • Elevating the development, deployment, retention and wellbeing of workforce • Maximising productivity and efficiency across multi-faceted components of the warehouse • Establishing sustainable, strategic and long-term outsourcing partnerships Course Facilitator: Mr. Ken Miesemer Former President, Warehouse Education Research Council (WERC) CILTA members receives 10% discount OFF full price to attend the masterclass- please register and book your seats by contacting EmilyNg@marcusevanskl.com Download Event brochure

Emily Ng - +603 2723 6662 || EmilyNg@marcusevanskl.com

Logistics and E-Warehouse Show When: Wednesday, 22 Jul 2015 - Thursday, 23 Jul 2015, 10.30am – 5pm each day Where: Royal Hall of Industries, Moore Park, Sydney http://logisticsandewarehouse.com/Sydney As well as a host of leading industry suppliers, the Logistics and E-Warehouse Show will have a range of activities that focus on the key issues for logistics and e-warehouse management professionals. Features will range from the latest products and leading equipment to interactive displays and live demonstrations:

Hands on examples In-the-know exhibitors Topical workshops Interactive exhibition Networking opportunities New ideas Industry updates / policies Innovative solutions

Andrew Adams - 02 9452 7542 || andrew@fairevents.com.au

SUPPORTED EVENTS

Supply Chain Forum 2015 When: Tuesday, 11 Aug 2015 - Wednesday, 12 Aug 2015 Where: Amora Hotel, Sydney http://supplychainforum.com.au/ In an economy that is increasingly defined by global connectivity and changing patterns of consumption the supply chain has found itself at the centre of business transformation. The Supply Chain Forum gathers executives from across the entire economy for an informed and important discussion about supply chain and logistics in broader business strategy that is crafted for and delivered by key influencers. This is the event for the people moving business. Registrations are available on our website and for the latest updates, including further speaker announcements, follow us on Twitter. Confirmed speakers include: -Chris Tyas, Group Head of Supply Chain, NESTLÉ GROUP (SA) -Anil Sebastian, Global Supply Chain Manager, Google X (USA) -Steve Howard, Chief Sustainability Officer, IKEA Group (UK) -Barbara Kux, Former Chief Procurement Officer, Siemens (DE) -Michael Clark, Chief Supply Chain Officer, Yum! Restaurants International -Michael Bragg, GM Supply Operations, NBNCo -Jaydeep Solanki, Director - Global Purchasing & Supply Chain, GM Holden -Matthew Warrington, General Manager Supply Chain, GrainCorp -Patrick Vialle, National Demand & Supply Planning Manager, Parmalat Costs to Attend: Supply Chain Executive: $1500.00 until 19 June, $1900.00 thereafter Buy 4 Registrations and recieve one free - total $4500.00 until 19 June, $5700.00 thereafter Service Provider (Limit 1): $1900.00 until 19 June, $2500.00 thereafter CILTA DISCOUNT: As a CILTA Member you will recieve an extra 10% discount on the above prices. Simply go to our registration page (http://supplychainforum.com.au/#register) and enter the promo code ‘CIL10’

Primary Event Contact: Connect Events - 02 8004 8590 || team@connectevents.com.au

NEW FEATURES FOR 2015INNOVATION HOUR

SELFIE IN ACTION

SPOT THE HAZARD

22–23 APRIL 2015

Brisbane Exhibition & Convention Centre

In association with Major Corporate Sponsor Showbag and Lanyard Sponsor

Register for your FREE entry ticket at safetyinaction.net.au/brisbane

With only weeks to go till Smart Conference 2015 on 26 & 27 May, tickets are selling fast for what is set to be the most prominent SMART Conference yet. Here are the Top Six incentives to Attend SMART 2015 Conference:

1. See a number of international & award winning presenters speak for the first time in Australia on Supply Chain, including:

› Sean Culey o “Most Innovative Presentation” at the SAPICS Conference in 2014 o “Best Presentation” at the Integrated Supply Chain Event in Istanbul and Supply

Chain Council European Regional Conference in Frankfurt › John Phillips

o Best presentation at the Gartner Supply Chain Executive Summit in the US 2014 › Anita Househam - UN Global Compact (US) › Jack S. White - DuPont (China)

2. Benefit from real-world case studies along with practical insights with a choice of five streams

and 80+ speakers

3. Leading companies presenting include: Telstra, Samsung, Coles Supermarkets, Woolworths, PepsiCo, DuPont, Telstra, BASF, Beam Suntory, Diageo, GlaxoSmithKline, Kathmandu, Louis Vuitton, George Weston Foods, Schneider Electric, BAT, Sealed Air Corporation, Fuji Xerox, Defence, Gartner, The Beijing Axis, Port of Townsville….and more!

4. Discover the latest technology, process and strategic innovations that Australian and global business leaders are using to increase performance, reduce costs and drive efficiencies across the value chain

5. Build your personal network! With more than 600 of your peers expected to attend, establish valuable connections that will help you in your career

6. A high performing supply chain requires the participation and collaboration of team members from all departments, when you purchase four or more tickets, a discount applies.

Register and pay NOW to receive an early bird discount! Click here or call 1300 789 845 to book. It is two days that could dramatically change your supply chain. Don’t miss out!

For more information about the conference, or to register, please visit www.smartconference.com.au

Register TODAY! +61 (0)2 9977 0565 +61 (0)2 9977 0567 info@questevents.com.au www.questevents.com.au

Media partners:

PLUS! Pre-conference full day in-depth learning sessions on Wednesday 27 MayIn-depth Learning Session A:Assessing the capability of your PSCM systems to identify opportunities and strategies to build a value driven, efficient and sustainable procurement programIn-depth Learning Session B:Mining the strengths and values that will set you on a pathway to effective leadership

Early Bird Discount: Register before 17 April and save up to $200!Register online at www.questevents.com.au or call +61 (0)2 9977 0565

Inspiring leadership, advancing careers and driving innovation in procurement and supply chain function and practice

WomeninProcurement 201527-29 May 2015 | Rydges on Swanston Melbourne | Australia

Delivering key industry experts including:

Key benefits of attending Women in Procurement 2015 Identify the key challenges and opportunities for your career advancement Grow your professional networks for exchange of cross-sector

knowledge for best practice Learn how to transform organisational culture and forge leadership aspirations Understand the contexts in which you practice – social, economic,

geographic, global and national trends Re-frame your perspectives on what makes an effective procurement

and supply chain management (PSCM) professional to reflect ever growing skills needs

Empower your strategic management, innovation and negotiation skills Learn how to manage a diverse global supplier base to leverage new

markets and minimise risk Provides both male and female PSCM practitioners with a platform to learn

from leading procurement specialists across industries

Supporting bodies: Organised by:Exhibitors:

Coretta BessiChief Procurement OfficerNBN Co

Hannah BodillyHead of ProcurementTatts Group

Karen CarmichaelChief Financial OfficerVersent

Georgina GaussenChief Procurement OfficerNews Limited

Thomai VeginisDirector - ProcurementTelstra

Megan MainChief Executive OfficerHealth Purchasing Victoria

Lisa WilliamsChief Procurement Officer, Finance DivisionPublic Transport Victoria

Anna PalairetHead of ProcurementAir New Zealand

Jane FalconerExecutive General Manager ProcurementFulton Hogan

Susie DuncanHead of Procurement & Shared ServicesGPT

Antoinette BrandiFormer Group Manager - Procurement & Supply Chain Leighton Contractors

Bree PitcherSenior Category Specialist, MiningStanwell Corporation(CIPSA Young Professional of the Year 2014)

Kylie TowieChief Procurement OfficerDepartment of Health WA

Veena MendezCategory Team LeadChevronChairWomen in Oil & Gas

Georgia Brandi Category Lead Newcrest Mining

Sarah CollinsChief Procurement OfficerNSW Roads and Maritime Services(CIPSA Leadership Award 2014)

Div Pillay, Chair, Women in Business Victoria, Australia India Business Council & Director, MindTribes

Kate Nicholl, Director of Consulting, The Faculty Gladys Liu, Former Special Advisor on China Affairs to Premier of Victoria Laurence Strano, President, Australia Vietnam Business Council Kylie Norris, Manager Procurement NSW, News Limited

Jonathan Dutton, Director, JD Consultancy Jody Rowe, Principal, roweSMG Tanya Chiko, Manager - Contracts and Procurement- GLNG Development, Santos Sharon Buchanan, Group Procurement Manager, Fletcher Building Leeora Black, Managing Director, Australian Centre for Corporate Social Responsibility

CILTA members receive

a 10% discountPromo Code: ASSN

CILTA would like to express our thanks to our Corporate Partners for their continued support.

Platinum Corporate Partners

Media Partner

Gold Corporate Partners

Event Supporters

For more information on our Corporate Partners please visit: https://www.cilta.com.au/page-partners

INVOLVE – INFORM – DEVELOP – RECOGNISE