best practices for sourcing in india
TRANSCRIPT
Best practices for Sourcing in India
December 10, 2015
Webinar Setup➢ Feel free to ask any question in between ➢ Inside Zoom, you can use the Q&A or chat for questions
Agenda1. Short introduction of Waseem & Hugo 5 minutes2. Smooth collaboration with your Indian team: Hugo 20 minutes3. Intercultural communication with your Indian team; Waseem 20 minutes4. Q & A 30 minutes5. Wrap up
10 minutes
Your Host
Waseem Hussain Hugo Messer
Intro: Waseem Hussain➢Intercultural trainer specialized on
India since 16 years➢Trained more than 12,000 managers and
engineers in IT➢Faculty member of 2 EMBA programs➢Former head of a joint venture in
software development between Switzerland and India
➢Education: project management, intercultural communication, international management
➢Of Indian origin, raised in Switzerland
Intro: Hugo Messer●MBA Erasmus in Rotterdam●2005: Start Bridge●2008: Bridge Ukraine + India●2008: lived in India 1,5 years●2005-2010: cried a lot●2014: Wrote 6 books about ●managing remote teams●2015: Launch Ekipa.co & start workshops to help others
Smooth Collaboration with your Indian team
Content
1.Top 5 challenges2.The Bridge Canvas3.Best practices
Top 5 Challenges
Source: Distributed agile collaboration: challenges
The Bridge Canvas: benefits
1. Covers all building blocks of a distributed collaboration2. Creates clear expectations + agreements3. Dashboard to check on ‘health’ of collaboration
Workshop ‘structure your distributed team productively’
How do you measure company/team/individual performance and how do you report the kpi’s to one another?
Best Practices
1. Create a kpi dashboard online for all to see2. Include ‘team feeling’3. Link communication rhythm with kpi framework
Workshop ‘kpi’s and governance for larger outsourcing deals’
Best Practices:
1. Empathy: hire emphathic people + stimulate empathy on company, product, culture
2. Process manager3. Invest in trips
Workshop ‘Get results from your global team’
How do you create a sense of being ‘one team’, of ‘partnership’?
Best Practices
1. Follow Scrum/Agile2. Involve an agile coach or 'process manager'3. Create a formal framework (e.g. Raci Matrix)
Assign roles and responsibilities within your team
How and when you hold meetings within your team
Best practices:
1. Invest in basic cloud tools2. Follow a rhythm on different levels3. Use scrum rhythm
Workshop ‘virtual communication in global teams’
How do you take a project from A to Z?
Best Practices
1. Make the process explicit (flowchart)2. Find the balance between too much and too little process3. Be agile
What assumptions do we have about each others culture and how do we manage around?
Workshop: Outsourcing to India: bridging culture & communication
Intercultural Communication With Your Indian Team
Content
➢ 5 Day-to-day Business Areas Where Culture Has An Impact➢ 7 Key Success Factors for Your IT Project in India➢ The Benefit of Intercultural Communication Training
Intercultural Communication With Your Indian Team
5 Day-to-day Business Areas Where Culture Has An Impact
“When we meet with the Indian team to discuss progress, only one of them talks to us. The others sit, listen and nod approvingly.”
“Our Indian colleagues seek approval from their management for everything we ask of them.”
“The Indian team only delivers what was specified as a requirement.”
“Our Indian colleagues meet deadlines but the quality is often poor.”
“Since we started working with the Indian partner, micro management has increased considerably!”
Intercultural Communication With Your Indian Team
Content
➢ 5 Day-to-day Business Areas Where Culture Has An Impact➢ 7 Key Success Factors for Your IT Project in India➢ The Benefit of Intercultural Communication Training
Intercultural Communication With Your Indian Team
7 Key Success Factors for Your IT Project in India:
1. Contextual Business Analysis
2. Explicit Requirements
3. Narrative Use Cases
4. Inclusive Documentation
5. Express Expectations
6. Stringent Roles and Responsibilities
7. Cross-Cultural Competence
Intercultural Communication With Your Indian Team
Content
➢ 5 Day-to-day Business Areas Where Culture Has An Impact➢ 7 Key Success Factors for Your IT Project in India➢ The Benefit of Intercultural Communication Training
Intercultural Communication With Your Indian Team
The Benefit of Intercultural Communication Training
“This India training was a game changer. We now work with our partners in India so much more effectively.” R.K., Germany Stock Exchange
“I took home 7 really actionable items from this intercultural training.” C.D., Credit Suisse
“This training has helped me to effectively work with colleagues in India.” D.C., Generali
“I found the intercultural training very informative and easily applied to my daily work.” M.C., Zurich Insurance
“This training was super interesting and enthralling!” S.P., Coca Cola
Thank YouFor more workshops and training, check out:
http://marwas.ch/
http://ekipa.co/workshops
Or drop us an email