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Best Management Practice Guidance

1st edition 2013

Making your world work better

www.best-management-practice.com2 Product Portfolio Brochure 1st Edition 2013

www.best-management-practice.tv The diagram below will also help to understand the relationship between the product ranges.

Cabinet Office (part of HM Government)OGC (former owner of Best Management Practice) and its functions have moved into the Cabinet Office, part of HM Government gov.uk/government/organisations/cabinet-office

Material produced since the move has revised copyright and trademark statements reflecting Cabinet Office ownership.

Best Management Practice guidance that existed at the time of the move will continue to reference OGC until it is updated. Over time, all Best Management Practice guidance will be updated and will then fully reflect

Portfolio,Programmeand Project

ManagementMaturityModel

(P3M3®)

Managementof Risk

(M_o_R®)

Portfolio,Programme and Project Offices

(P3O®)

PRINCE2®

MaturityModel

(P2MM)

Glossary

GuidanceModels

Portfolio management (MoP®)

Programme management (MSP®)

Project management (PRINCE2®)

Managementof Value(MoV®)

ITIL®

The relationship between the Best Management Practice guides

Best Management Practice GuidanceWhat is Best Management Practice?Best Management Practice is the overarching brand that incorporates multiple Cabinet Office best practice products. The internationally renowned portfolio is adopted as best practice through high-quality training, publications, software tools and consultancy for portfolio, programme, project, risk, value and service management disciplines.

The products present flexible, practical and effective guidance, drawn from a range of the most successful global business experiences. Distilled to its essential elements, the guidance can then be applied to every sort of business and organization. The products have helped improve processes and operations

for organizations of all sizes – from small businesses to major global enterprises.

The guidance range consists of:

IT Service Management (ITIL®) – for establishing an effective ongoing service management function.

Management of Portfolios (MoP®) – for those who need to prioritize, control and direct all their change projects and programmes when organizational performance and funding shifts.

Management of Value (MoV®) – for those wishing to drive value out of change as a matter of design.

Managing Successful Programmes (MSP®) – for organizations that deliver change through programmes of multiple projects.

PRojects IN Controlled Environments (PRINCE2®) – for project management and implementation.

Portfolio, Programme and Project Offices (P3O®) – to enable adequate support and assurance for an organization's portfolio of programmes and projects.

Management of Risk (M_o_R®) – for those dealing with the risks that weave themselves through most business operations.

The guidance is constantly being refined and developed by user groups with up-to-date thinking and input from specialists and academics to ensure it remains robust, relevant and adaptable.

Cabinet Office ownership, therefore using the updated statements and references where applicable.

The Best Management Practice portfolio continues to be supported through commercial arrangements for services in publishing and accreditation of training and consultancy activities.

Getting StartedBest Management Practice publish a large and diverse range of guidance. Take a look at our 'Everything you need to know about Best Management Practice in 60 seconds' video for a comprehensive introduction to the guidance and how it fits together. Go to

3Product Portfolio Brochure 1st Edition 2013www.best-management-practice.tv

Included in this brochure

Elert serviceBest Management Practice offers a free monthly elert service tailored to your interests that will keep you up-to-date with:

n Breaking news from Best Management Practice, TSO and APM Group

n Providing access to newly published white papers and other downloads

n Product and publication news

n Reviews and testimonials from those who use the guidance.

Visit here to register: www.best-management-practice.com/RegisterToReceive.aspx

All the latest news direct to your desktopBest Management Practice hosts a variety of online communities to keep you up to date with the latest information and news from the portfolio. Online communities include:

TwitterOfficial Corporate Account @BMPPortfolio

Official Publisher Account @BMPPublisher

LinkedInJoin our popular group. Search groups for 'publication information by TSO'

Google+ Add our Google+ page to your circles. Search for 'Best Management Practice'

FacebookFind our new ITIL Facebook page. Search ITIL Service Management

YouTubeOur YouTube Channel supports the eMedia available on our websites: www.youtube.com/TheStationeryOffice

2. An overview of the guidAnce

3. Keeping up-to-dAte

4. free resources At your fingertips

5. it service MAnAgeMent – itiL®

11. portfoLio, progrAMMe, And project MAnAgeMent MAturity ModeL – p3M3®

13. portfoLio MAnAgeMent – Mop®

14. progrAMMe MAnAgeMent – Msp®

15. project MAnAgeMent – prince2®

17. vALue MAnAgeMent – Mov®

18. portfoLio, progrAMMe And project offices – p3o®

19. risK MAnAgeMent – M_o_r®


Free resources at your fingertipswww.best-management-practice.comA comprehensive source of official information from Best Management Practice, this site features:

A best practice knowledge centreA wealth of information and news from official sources. This is where you will find project updates, case studies, white papers and much more.

The change control systemThis official repository enables all issues and changes to ITIL and portfolio, programme, project, value and risk management (PPM) products to be recorded, actioned and reported on efficiently and effectively. This in turn aids the ongoing and continual improvement of the guidance to benefit their relevant communities.

PublicationsThe official one-stop shop for all Best Management Practice publications. Formats available include print, online subscription and downloadable PDF.

Free accessThis site also lets you access a free link to the standard glossaries and abbreviations found within the guidance.

www.best-management-practice.tvWatch and listen to experts discussing news and developments and sharing tips about the guidance. This free resource includes:n Educational videos and vodcastsn Translated podcasts that can be downloadedn Recorded workshops and seminarsn Interviews with experts on a range of topical subjectsn A virtual conference facility with free seminars from leading experts.

www.itil-officialsite.com www.mor-officialsite.com www.msp-officialsite.com www.prince-officialsite.com

www.p3o-officialsite.com www.p3m3-officialsite.com www.mop-officialsite.com www.mov-officialsite.com

Official product websitesAs well as the main site www.best-management-practice.com there are dedicated official sites for each specific guidance which give details on examinations and training:


ITILOverview and Benefits

Watch our 'ITIL - All you need to know in 60 seconds' video for a quick and comprehensive introduction to the most widely accepted approach to IT Service Management (ITSM). Go to www.best-management-practice.tv

Combining the latest thinking with common sense and practical guidance, ITIL users benefit from:n Reduced costsn Improved IT servicesn Increased levels of customer satisfactionn Comprehensive standards and guidancen Boosted productivityn Enhanced use of skills and experiencen More effective delivery of

third-party services.

How it WorksAs IT Service Management evolves and plays an increasingly fundamental role in today’s organizations, a best-practice approach such as ITIL is key. Drawn from public and private sector experience across the world, ITIL guidance is developed from expert advice, with input from users in different types of organizations. It is based upon a lifecycle approach, and the core ITIL guidance consists of five publications that each represents a lifecycle stage: n ITIL Service Strategyn ITIL Service Designn ITIL Service Transitionn ITIL Service Operationn ITIL Continual Service Improvement.

Driven by business needs, the lifecycle moves cyclically from service strategy – where business requirements are set – through design, transition and operation to the continual improvement of IT services. A built-in continual feedback system at every stage ensures that the service management offering continues to provide measurable value to the organization.

UsersAny organization that adopts ITIL will be in good company. Just a few of the users include Microsoft, IBM, NASA, HSBC, Disney, Proctor & Gamble, Ministry of Defence, Shell and HP. For testimonials and case studies from those who have adopted ITIL, visit the Knowledge Centre at www.best-management-practice.com

Examination and accreditation services from The Official ITIL® AccreditorThe Official ITIL® Accreditor (The Accreditor) for the Official ITIL qualification scheme licenses Examination Institutes (EIs) to administer ITIL examination and accreditation activities. The Accreditor works with these organizations to approve training and administer examinations.

All approved EIs are assessed by independent auditors appointed by the Accreditor in accordance with the principles of international best-practice standards. The EIs undertake the following activities:

n Approve training organizations through the standards and mechanisms audited and agreed with the Accreditor

n Administer examinations via those organizations they have approved, using the standards and mechanisms agreed with the accreditor.

For more information on accreditation as an Examination Institute please contact [email protected] For details on ITIL qualifications, please contact one of the EIs: www.itil-officialsite.com/ExaminationInstitutes/ExamInstitutes.aspx

"Being responsible for the IT service management of a large financial institution, I have seen that ITIL really works. Following the ITIL service lifecycle approach has given me the ability to combine people, processes and tools, which creates a winning combination. Using the online subscription has been fundamental in our organization allowing employees to access information wherever they are. I would strongly recommend an online subscription to any organization."

Timo Hyvönen, Executive Vice President, ICT Operations and technology, Tieto-Tapiola Oy (Finland)


Maximizing your access to the ITIL guidance

To embed the guidance into your organization, easy access is vital. The most practical way of providing this to all core users is via electronic access, allowing you to broaden availability throughout your organization.

Multi-user licences are a legal requirement if you intend to make the guidance available on more than one workstation. They have a number of benefits:n Maximum access to publications

through any workstation within an organization

n A considerable saving over purchasing multiple online subscriptions

n A dedicated technical support and account management resource at TSO.

Your multi-media libraryAll ITIL official publications are available in a range of formats so that users can select the one that is right for them and their organization:

n Hard copy; the five lifecycle publications are available individually or as a complete set

n PDF eBooks; a non-networkable PDF, it offers full search facilities and flexibility as files can be used on up to 6 devices with the same Adobe ID, so you can access your eBooks in the office, at home, on a compatible eReader, on your Android or Apple tablet and even on your mobile phone through a compatible app. Functionality includes: voice reading software, powerful markup including the ability to add bookmarks, comments and highlight text.

n ePub eBooks; are available for a number of publications through all major eSellers including Apple iBooks, Nook, Kobo and Amazon Kindle stores. Please refer to your eReader's user guide for details of features.

n Online annual subscription; the only way to have instant access to the latest authoritative text including access to all amendments and impressions issued throughout the year. The online subscriptions functionality includes: dynamic content, easy navigation, bookmarking, history, cross linking between chapters, and pop-up glossary of terms.

We offer packages for those wanting to share access across an organization. Please email [email protected] to discuss your requirements.


This best-practice guidance is essential in ensuring that IT services remain aligned to business requirements,

with information on improvement activities which support the rest of the lifecycle.

Hard Copy

9780113313082 £85.00

PDF Single User †

9780113313143 £85.00 (£102.00 inc. VAT)

Online Subscription – Individual Access †

7003157 £75.00 (£90.00 inc. VAT)

To keep up-to-date with new ITIL publications, register for the elert service at www.best-management-practice.com/RegisterToReceive.aspx

† Only available to order online

ITIL Continual Service Improvement

ITIL Lifecycle Publication Suite

The five titles that make up the ITIL Lifecycle Suite are available to purchase together – offering a saving of almost 30% compared with buying the five titles individually.

Hard Copy Suite

9780113313235 £299.00

PDF Suite Single User †

9780113313242 £299.00 (£358.80 inc. VAT)


7003158 £265.00 (£318.00 inc. VAT)

Value creation starts at service strategy – the heart of the ITIL service lifecycle – and this title will help service providers and business

customers achieve service excellence.

Hard Copy

9780113313044 £85.00

PDF Single User †

9780113313105 £85.00 (£102.00 inc. VAT)


7003147 £75.00 (£90.00 inc. VAT)

ITIL Service Strategy

This title provides guidance for the design of appropriate and innovative IT services to meet current and future agreed business requirements.

Hard Copy

9780113313051 £85.00

PDF Single User †

9780113313112 £85.00 (£102.00 inc. VAT)


7003148 £75.00 (£90.00 inc. VAT)

ITIL Service Design

This is essential reading for anyone seeking to deliver IT change with the best possible outcomes for the business – allowing for

innovation while preventing undesired consequences.

Hard Copy

9780113313068 £85.00

PDF Single User †

9780113313129 £85.00 (£102.00 inc. VAT)


7003155 £75.00 (£90.00 inc. VAT)

ITIL Service Transition

Service operation is all about ensuring a balanced and flexible approach to service provision, and this title describes best practice for

managing services in support environments.

Hard Copy

9780113313075 £85.00

PDF Single User †

9780113313136 £85.00 (£102.00 inc. VAT)


7003156 £75.00 (£90.00 inc. VAT)

ITIL Service Operation

ITIL Core Guidance

ITIL Lifecycle Publications German Translations

ITIL Service Strategy - German Translation

9780113313853 £85.00

ITIL Service Design - German Translation

9780113313884 £85.00

ITIL Service Transition - German Translation

9780113314010 £85.00

ITIL Service Operation - German Translation

9780113314034 £85.00

ITIL Continual Improvement - German Translation

9780113314058 £85.00

ITIL Lifecycle Publication Suite - German Translation

9780113314072 £299.00

NEW


Key Element Guides

These pocketbooks set out the key elements contained within the ITIL core guidance and now fully aligned with the ITIL 2011 editions.

Key Element Guide Suite Pack of 5 (ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement) Key Element Guides.

Pack of 5

9780113313709 £44.95

PDF Single User †

9780113313761 £44.95 (£53.94 inc. VAT)


7003199 £44.95 (53.94 inc. VAT)

Key Element Guide ITIL Service StrategySingle Copy

9780113313600 £9.95

Pack of 10

9780113313655 £99.50

PDF Single User †

9780113313716 £9.95 (£11.94 inc. VAT)

ITIL Lite, now aligned with the ITIL 2011 editions, is aimed at encouraging organizations to adopt ITIL by selecting and implementing key components.

Hard Copy

9780113313839 £30.00

ITIL Lite: A roadmap to full or partial ITIL implementation

ITIL V3 Small-Scale Implementation

The publication discusses the significance of size, the characteristics of small

organizations and how to scale ITIL down.

Hard Copy

9780113310784 £40.00

PDF Single User †

9780113311163 £40.00 (£48.00 inc. VAT)

This guide explains what software asset

management is and what is required to perform it effectively and efficiently.

Hard Copy

9780113311064 £45.00

PDF Single User †

9780113311965 £45.00 (£54.00 inc. VAT)

ITIL V3 Guide to Software Asset Management

This title explains, in a structured and logical manner, how to build a service management department that will both support and supplement the ITIL processes.

Hard Copy9780113310968 £32.00

PDF Single User †

9780113312054 £32.00 (£38.40 inc. VAT)

Building an ITIL-based Service Management Department

The perfect companion to the ITIL core products, this

publication introduces the service lifecycle and the practice of service management, and is now fully aligned with the ITIL 2011 editions.

Hard Copy

9780113313099 £30.00

PDF Single User †

9780113313150 £30.00 (£36.00 inc. VAT)


7003174 £25.00 (£30.00 inc. VAT)

Introduction to the ITIL Service Lifecycle

Derived Guidance


Key Element Guide ITIL Service DesignSingle Copy

9780113313617 £9.95

Pack of 10

9780113313662 £99.50

PDF Single User †

9780113313723 £9.95 (£11.94 inc. VAT)

Key Element Guide ITIL Service Transition Single Copy

9780113313624 £9.95

Pack of 10

9780113313679 £99.50

PDF Single User †

9780113313730 £9.95 (£11.94 inc. VAT)

Key Element Guide ITIL Service Operation Single Copy

9780113313631 £9.95

Pack of 10

9780113313686 £99.50

PDF Single user

9780113313747 £9.95 (£11.94 inc. VAT)

Key Element Guide ITIL Continual Service Improvement Single Copy

9780113313648 £9.95

Pack of 10

9780113310746 £99.50

PDF Single User †

9780113313754 £9.95 (£11.94 inc. VAT)

An ITIL process guide, aligned with the 2011 editions, which describes how to design, transition and improve service level management.

Hard Copy 9780113313525 £45.00

Secrets of Service Level Management

NEW


Containing practical guidance for internal and external consultants, this title covers techniques to collaborate with stakeholders in setting and delivering goals.

Hard Copy9780113313914 £35.00

Collaborative Consulting

NEW

This guide to the processes covered by the ITIL Planning, Protection and Optimization 2009 syllabus is endorsed by the Official Accreditor.

Single Copy9780113312726 £9.95

Pack of 109780113312733 £99.50

This publication provides a comprehensive and much-needed source of information on data and information management.

Hard Copy9780113312627 £30.00

This publication explains how to create the right

environment for the successful implementation of service management initiatives.

Hard Copy9780113311095 £75.00

PDF Single User † 9780113312610 £75.00 (£90.00 inc. VAT)

This covers both the Lifecycle and Capability

Streams and is based on the 2009 syllabuses.

Hard Copy9780113310999 £30.00

PDF Single User †9780113312436 £30.00 (£36.00 inc. VAT)

Now aligned with the 2011 syllabus and endorsed by the ITIL Official Accreditor, this

bestselling title contains sample questions, a mock exam and an engaging case study.

Hard copy 9780113313556 £22.00

Agile Project and Service Management: delivering IT services using ITIL, PRINCE2 and DSDM AternIllustrated by a

worked example, this guide shows how the well established methods of PRINCE2, DSDM Atern and ITIL can be used together to develop, deliver and manage new services into the business.

Hard Copy9780113310975 £30.00

ITIL V3 Planning to Implement Service Management

Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)

Passing Your ITIL Intermediate Exams

Release, Control and Validation ITIL V3 Intermediate Capability Handbook

Operational Support and Analysis ITIL V3 Intermediate Capability Handbook

Passing Your ITIL Foundation Exam

Endorsed by the Official ITIL Accreditor, this portable companion is

perfect for those studying for their Foundation exam.

Single copy 9780113313495 £10.95

PDF Single User † 9780113313518 £10.95 (£13.14 inc. VAT)

Pack of 10 9780113313501 £109.50


7003203 £10.95 (£12.87 inc. VAT)

ITIL Foundation Handbook

Endorsed by the Official ITIL Accreditor and produced in conjunction with itSMF, this handbook is based on the 2009 syllabus.

Single Copy

9780113312108 £9.95

Pack of 109780113312115 £99.50

Aligned with the 2009 syllabus, this handbook provides a quick reference to the processes covered by the Operational Support and Analysis syllabus.

Single Copy9780113312085 £9.95

Pack of 109780113312092 £99.50

Planning, Protection and Optimization ITIL V3 Intermediate Capability Handbook

Service Offerings and Agreements ITIL V3 Intermediate Capability Handbook

Aligned to the 2009 syllabus, this is a study aid for students and a handy portable reference for practitioners.

Single Copy9780113312702 £9.95

Pack of 10 9780113312719 £99.50


Study Aids from the Official Publisher of ITIL


Portfolio, Programme, Project, Value and Risk Management (PPM)

Watch our Basics and Business Benefits Vodcasts on www.best-management-practice.tv or read the associated white papers on www.best-management-practice.com

Aligning portfolio, programme, project, value and risk management to overall strategic objectives is key, as is successful delivery. Best Management Practice has developed a range of methods that provide an integrated, consistent and flexible approach to aid these objectives:

n Management of Portfolios (MoP)n Managing Successful Programmes (MSP)n PRINCE2 (PRojects IN Controlled

Environments)n Management of Value (MoV)n Management of Risk (M_o_R)n Portfolio, Programme and Project Offices

(P3O).

UsersMany well known organizations around the globe use Best Management Practice’s PPM guidance. These include:

n Australian Dept. of Defencen British American Tobaccon BUPAn Environment Agencyn Environment Canadan Met. Officen Ministry of Defencen National Health Servicen Rio Tinton Standard Bank of South Africa.

Portfolio, Programme and Project Management Maturity Model (P3M3)P3M3 offers organizations a three-model toolkit to examine their capability to manage portfolios of programmes and projects. It enables effective assessment of current performance, assists with plans for measurable improvement and reflects the evolution of portfolio management across a wide range of industry sectors.

P3M3’s three-model approach allows individual assessment of portfolio, programme and project management without any interdependencies and uses five maturity levels for organizations to benchmark against:n Awareness of processn Repeatable processn Defined processn Managed processn Optimized process.

For further information and to access your organization's level of maturity visit www.p3m3-officialsite.com


Maximizing your access to the PPM guidance To embed the guidance into your organization, easy access is vital. The most practical way of providing this to all core users is via electronic access, allowing you to broaden availability throughout your organization.

Multi-user licences are a legal requirement if you intend to make the guidance available on more than one workstation. They have a number of benefits:

n Maximum access to publications through any workstation within an organization n A considerable saving over purchasing multiple online subscriptions n A dedicated technical support and account management resource at TSO.

Your Multi-Media LibraryAll PPM official publications are available in a range of formats so that users can select the one that is right for them and their organization:

n Hard copy; the five lifecycle publications are available individually or as a complete set

n PDF eBooks; a non-networkable PDF, it offers full search facilities and flexibility as files can be used on up to 6 devices with the same Adobe ID, so you can access your eBooks in the office, at home, on a compatible eReader, on your Android or Apple tablet and even on your mobile phone through a compatible app. Functionality includes: voice reading software, powerful markup including the ability to add bookmarks, comments and highlight text.

n ePub eBooks; are available for a number of publications through all major eSellers including Apple iBooks, Nook, Kobo and Amazon Kindle stores. Please refer to your eReaders user's guide for details of features.

n Online annual subscription; the only way to have instant access to the latest authoritative text including access to all amendments and impressions issued throughout the year. The online subscriptions functionality includes: dynamic content, easy navigation, bookmarking, history, cross linking between chapters, and pop-up glossary of terms.

We offer packages for those wanting to share access across an organization. Please email [email protected] to discuss your requirements.


MoP: Management of PortfoliosOverview and benefits

Management of Portfolios plays a critical role in guiding organizations – of all types across all sectors – towards the tools and techniques required to prioritize their resources on the right change programmes and projects.

Designed to help ensure the best return from an organization’s total change management investment, Management of Portfolios has been developed following extensive public consultation and published after vigorous review.

How it worksMoP enables investment in the right, well implemented change initiatives as it ensures that:

n The programmes and projects undertaken are prioritized in terms of their contribution to strategic objectives and overall level of risk

n Programmes and projects are managed consistently to ensure efficient and effective delivery

n Benefits realization is maximized to provide the greatest return (in terms of strategic contribution and efficiency savings) from the investment made.

Management of Portfolios – Publication Review ' Many organizations have invested heavily in developing project and even programme management processes and standards. They have also trained their staff in project and programme management. Both of these are important steps to delivering programmes and projects right.

However, without also investing time in identifying the right change initiatives, much of the investment in good quality programme and project management will be wasted by delivering the wrong ones.

The MoP Guide gives invaluable advice and guidance to senior managers and portfolio management professionals in understanding, prioritizing and planning their portfolio of change initiatives. It helps them to understand the importance of ongoing strategic alignment and how to ensure that the portfolio is moving in the right direction.

For me, it is the missing piece of the puzzle, bringing together the existing PPM guidance.'

Michelle Rowland, Director, A&J Project Management Ltd

To keep up-to-date with all the latest MoP news register for our elert service at www.best-management-practice.com/RegisterToReceive.aspx

This book provides practical guidance on how to prioritise an organization’s programmes and projects to focus on those that

really matter and to maximize the return on investment in change.

Hard Copy

9780113312948 £50.00

PDF Single User †

9780113312955 £50.00 (£60.00 inc. VAT)

Online Subscription – Individual Access † 7003182 £40.00 (£48.00 inc. VAT)

Management of Portfolios

Written for senior managers, this guide explains how portfolio management can help

your organization stay focused on strategic objectives and get the best out of investment in change.

Hard Copy

9780113313594 £9.95

PDF Single User †

9780113313778 £9.95 (£11.54 inc. VAT)



An Executive Guide to Portfolio Management


Who’s involvedBecause MSP has far-reaching organizational implications, it will involve a wide range of people, for example:

n Policy and strategy developers who are initiating change to ensure the policy or strategy has a feasible delivery route

n Members of the executive management board responsible for commissioning programmes

n Business managers responsible for the realization of benefits

n People involved in the direction, steering or management of projects that are part of a programme

n Review team leaders and members involved in assessing programmes

n People who are members of project teams whose projects are to be implemented within a programme

n Management consultancies and service providers working within a programme.

MSP

MSP: Managing Successful Programmes Overview and benefits

MSP offers best-practice guidance to all organizations – large or small, public or private sector – to help them achieve successful outcomes from programme management, time and time again.

Its approach brings numerous benefits. Users find out how to:

n Plan effectively

n Focus on outcomes

n Respond to internal and external change

n Define responsibilities and clear lines of communication

n Involve stakeholders

n Analyze risk

n Audit and manage quality.

The adoption and popularity of MSP in the last five years has grown to such an extent that it has been established as the de facto standard for programme management.

How it worksThe 2011 edition retains the proven best practice of 2007, but includes valuable additions that will make things clearer for both existing practitioners and those new to programme management. However, the principles of MSP remain the same.

MSP creates a structured framework that acknowledges that every programme is unique but at the same time must be universally applicable, delivering quality outcomes and lasting benefits.

By creating a framework that encourages organizations to focus on outcomes and anticipate issues in advance, MSP is proven to work even for the most challenging, multiple programmes.


MSP – Publication Review‘MSP focuses on benefits and it’s a very effective method used by all of our consultants on major programmes. We believe that MSP is a good framework and it gives you credibility with key stakeholders.’

Jim White, Director, Turner & Townsend Construction & Management Consultants

MSP is established as widely used best practice. It provides guidance for the management

complex programmes of change to ensure they deliver business benefits. The 2011 edition has updated the guidance on benefits, quality, risk and issue management.

Hard Copy 9780113313273 £45.00


Online Subscription - Individual User †7003137 £35.00 (£42.00 inc. VAT)

Managing Successful Programmes

Written by a renowned expert in the subject

this is a practical guide to a ensuring the realization of benefits from change initiatives and is compatible with programmes running under MSP.

Fundamentals of Benefits Realization – Publication Reviews ‘I would strongly recommend this book to anyone who is involved with initiating or delivering change within an organization. The book has really helped to challenge ways of thinking with both myself and my colleagues; it has a wealth of knowledge and practical examples based on years of experience and the author is a guru in this field. Gerald 'wrote the book', and this is it.’

Howard Overy, Director Roadmap Delivery, Colt

‘I find Gerald’s book practical and relevant to the delivery process and recommend it to all practitioners. It should be a standard ‘good practice’ reference to ensure we are delivering effectively’

Peter Clark, Pilots4change

Hard Copy 9780113312597 £30.00

Fundamentals of Benefits Realization

Documenting the basic essentials of MSP, this pocketbook is a useful prompt for the experienced practitioner and a good introduction

for those unfamiliar with the guidance.

Pack of 10 9780113313549 £35.00

Online Subscription - Individual User †7003027 £3.50 (£4.20 inc. VAT)

MSP Pocketbook


This is the official guide for PRINCE2 practitioners. Regardless of your role in a project team this is the

essential guide for running projects under PRINCE2 and is the basis for APM Group’s PRINCE2 qualifications.

Manual 9780113310593 £75.00

Brazilian Portugese version 9780113313471 £75.00

Chinese version 9780113312221 £75.00

Danish version 9780113312238 £75.00

Dutch version 9780113312252 £75.00

French version 9780113312153 £75.00

German version 9780113312146 £75.00

Italian version 9780113313013 £75.00

Norwegian version 9780113312382 £75.00

Polish version 9780113312245 £75.00

Spanish version 9780113311651 £75.00

Swedish version 9780113313433 £75.00


Brazilian Portugese version PDF †9780113313488 £75.00 (£90.00 inc. VAT)

Danish version PDF †9780113312528 £75.00 (£90.00 inc. VAT)

Dutch version PDF †9780113312535 £75.00 (£90.00 inc. VAT)

French version PDF †9780113312290 £75.00 (£90.00 inc. VAT)

German version PDF †9780113312283 £75.00 (£90.00 inc. VAT)

Italian version PDF †9780113313020 £75.00 (£90.00 inc. VAT)

Norwegian version PDF †9780113312399 £75.00 (£90.00 inc. VAT)

Polish version PDF †9780113312511 £75.00 (£90.00 inc. VAT)

Spanish version PDF †9780113312306 £75.00 (£90.00 inc. VAT)

Swedish version † 9780113313440 £75.00 (£90.00 inc. VAT)

Online Subscription – Individual Access †7003146 £65.00 (£78.00 inc. VAT)

The PRINCE2 method is vendor-neutral, easy to learn and embodies established and proven best practice from the wide cross-section of organizations who have contributed to its evolution since the 1980s. By adopting PRINCE2 as their project management method, businesses can benefit from lessons learned by other organizations over the last few decades.

Because PRINCE2 provides a greater control of resources and the ability to manage business and project risk more effectively, its appeal extends far beyond project management specialists to directors and executive board members.

The essential components of each stage of the project are described from start to finish.

This offers:

n A common, consistent approach

n A controlled and organized start, middle and end

n Regular reviews of progress against plan

n Assurance that the project continues to have a business justification

n Flexible decision points

n Management control of any deviations from the plan

n The involvement of management and stakeholders at the right time and place

n Good communication channels between the project, project management, and the rest of the organization

n A means of capturing and sharing lessons learned

n A route to increasing project management skills of staff at all levels.

PRINCE2: PRojects IN Controlled Environments Overview and benefitsWidely recognized as the de facto standard for project management, PRINCE2 provides a framework that brings together disciplines and activities involved in successful project delivery.

Put together by Best Management Practice, project management specialists and a review panel of 150 public and private sector organizations, the end result is a best practice method whose unique flexibility ensures that it can be tailored to the precise needs of your organization and used successfully on a wide variety of projects.

PRINCE2 carries you through all the essentials for running a project, from planning to implementation, and delivery to measuring outcomes. Above all, it keeps your attention firmly focused on the business case, to ensure that the project delivers and develops in line with your needs.

PRINCE2 can be tailored to fit into many working practices and applied to a wide range of projects, reducing bureaucracy and increasing positive outcomes. Embedding PRINCE2 into an organization will help to:

n Avoid project failure

n Reduce waste

n Increase productivity

n Boost efficiency and customer satisfaction.

How it worksProcesses within PRINCE2 are designed to adapt to projects of any size and take you from planning the project to delivering its products:

n Starting up

n Initiation

n Controlling a stage

n Managing product delivery

n Managing stage boundaries

n Closing a project.

Managing Successful Projects with PRINCE2


This book provides an overview of both the

managing and directing PRINCE2 guides. It is both a valuable introduction for those new to project management and a useful summary for managers and practitioners alike.

Hard Copy9780113311880 £25.00


An Introduction to PRINCE2: Managing and Directing Successful Projects


Essential reading for those intending to take the Foundation and

Practitioner courses for PRINCE2. It is suitable for students undertaking self-study and/or online training for the exams.

Hard Copy 9780113311903 £20.00


Focus on Skills Series

Experience shows that the success, or failure, of projects is heavily dependent on the ‘softer’ skills of the project team. This set provides guidance on three of the most important skills: leadership, team management and communications. The books are available individually or as a set.

Focus on Skills Series Suite

This set represents a £15 saving against purchasing the titles individually:

9780113310838 £60.00

Focus on Skills: Leadership Skills for Project and Programme Managers

9780113310807 £25.00

PDF Single User †

9780113312634 £25.00 (£30.00 inc. VAT)

Focus on Skills: Team Management Skills for Project and Programme Managers

9780113310814 £25.00

PDF Single User †

9780113312641 £25.00 (£30.00 inc. VAT)

Focus on Skills: Communication Skills for Project and Programme Managers9780113310821 £25.00

PDF Single User †

9780113312658 £25.00 (£30.00 inc. VAT)


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Managing and Directing Successful Projects with PRINCE2

Passing the PRINCE2 Examinations

Describing the basic essentials of PRINCE2, the pocketbook is a useful prompt for the experienced practitioner and a good introduction

if you are unfamiliar with the guidance.

Pack of 109780113311910 £35.00


PRINCE2 Pocketbook

The Executive Guide to Directing Projects: within a PRINCE2 and MSP Environment

Agile Project and Service Management: delivering IT services using PRINCE2, ITIL and DSDM Atern

Specifically written for senior managers and project board members, this guidance describes

their roles and responsibilities at each stage of a PRINCE2 run project.

Directing Successful Projects with PRINCE2 – Publication Review ' Directing Successful Projects with PRINCE2 allows organizations to clearly define roles and responsibilities and integrate with job roles, personal reviews, objectives and in the wider world the likes of the balanced scorecard. The material is concise, clear and can be easily used as a reference guide – making it an ideal purchase for senior players in any organization.'

Rachel Dunscombe, Head of Service Management, NHS North West

Hard Copy9780113310609 £45.00


Directing Successful Projects with PRINCE2


An executive summary of the full guidance in a portable format suitable for easy cross-reference or a quick read for a busy project board member who already has an understanding of PRINCE2.

Hard Copy9780113311897 £25.00


Illustrated by a worked example, this guide shows how the well established methods of PRINCE2, DSDM Atern and ITIL can be used together to develop, deliver and manage new services into the business.

Hard Copy 9780113310975 £30.00


This brief guide explains why senior managers need to take value management seriously. It outlines the

benefits of value management and includes a simple health check to test the organization’s current status.

Hard Copy

9780113312795 £9.95


7003209 £8.95 (£10.74 inc. VAT)

Perceptions of value are highly subjective yet organisations are under constant pressure to maximize the value

of their investments. This book tackles the problem head-on and provides a framework and techniques to maximize the value from programmes and projects.

Management of Value – Publication Reviews‘ MoV gives us an opportunity to look at our entire portfolio – our programmes, our projects – and decide what has to stay and what has to go without losing any of the quality.’

John Edmonds, Pearce Mayfields

‘ MoV has some really helpful techniques – the idea of 'value trees' for example – a very simple technique, but very effective. I would recommend this publication to anyone looking for the ‘how’ bit.’

Melanie Franklin, Maven Training

‘It brings realism to the equation.’

Michael Dallas, Lead Author and Chief Examiner

Hard Copy

9780113312764 £50.00

PDF Single User †

9780113312771 £50.00 (£60.00 inc. VAT)


7003181 £40.00 (£48.00 inc. VAT)

MoV: Management of ValueOverview and benefitsAs organizations come under increasing pressure to ‘deliver more for less’, obtaining value for money is crucial. The first challenge is that value is subjective and dependent on the needs of the consumer.

Maximizing value is rarely successful. Management of Value proposes a definition of value that addresses both monetary and non-monetary benefits and has been designed to provide a method and techniques for allocating scarce resources effectively.

How it worksThe guidance is structured around principles, themes and processes:

n The principles are based on tried-and-tested practices, and successful value management is unlikely to be achieved if these are not adopted

n The themes are continuous activities that need to be carried out to ensure the application of the principle delivers the promised value

n The set of processes define the structure of the approach and use specialist techniques to supplement the business case and provide a practical approach to getting results.


Management of Value

An Executive Guide to Value Management

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A quick-reference guide for using P3O effectively, designed to be used

alongside the P3O guidance.

Pack of 109780113311279 £35.00


This guidance describes how to set up and manage the structures, roles and functions that

provide coordinated governance across an organization’s portfolios, programmes and projects.

Hard Copy 9780113311248 £45.00

Chinese version

9780113312818 £45.00

Polish version

9780113313419 £45.00


Polish version PDF

9780113313426 £45.00 (£54.00 inc. VAT)


This is a practical introduction to P3O,

explaining what they are and their value without the detail provided by the main guide.

Hard Copy9780113311255 £15.00

P3O: Portfolio, Programme and Project Offices Overview and benefitsPRINCE2, Managing Successful Programmes and Management of Risk all touch on the need to provide adequate support structures for these best practices.

P3O – aligned to PRINCE2, MSP, MoP and M_o_R – brings together a set of principles, processes and techniques to facilitate effective portfolio, programme and project management through enablement, challenge and support structures. These structures also bridge the gap between the strategy/policy makers and the delivery arm of the organization.

The purpose of P3O is to provide universally applicable guidance that enables individuals and organizations to successfully establish, develop and maintain appropriate business support structures that allow:

n Informed senior management decision-making on strategic alignment, prioritization, risk management, optimization of resource, etc. to successfully deliver their business objectives (portfolio management)

n Identification and realization of business outcomes and benefits via programmes

n Successful delivery of project outputs that enable benefits within time, cost and quality restraints.

How it worksThe guidance includes:

n An introduction to P3O – why, when and how to use P3O models, including the difference between portfolio, programmes and project environments and their different requirements

n What value P3O can bring to the organization including a business case, funding models and performance measures

n An overview of the different P3O models with examples

n Details on the functions/services and techniques/tools used by units of a P3O model.


For Successful Portfolio, Programme and Project Offices: Think P3O

Portfolio, Programme and Project Offices (P3O)

Portfolio, Programme and Project Offices Pocketbook

P3O – Publication Review 'We liked the portfolio elements of P3O. Being able to link programmes and projects at a portfolio level to maximize control is a big selling point to programme directors. Lots of people start at the bottom with projects but for BT it was focusing on the big picture and the ability to link programmes and projects that was attractive.'

Chris Barnes, Programme Manager, BT Design


Describing the basic essentials of M_o_R, the pocketbook is a useful prompt for the experienced practitioner

and a good introduction for those unfamiliar with the guidance.

Pack of 109780113312986 £35.00


7003208 £3.50 (£4.20 inc. VAT)

Management of Risk – Publication Review'The ITIL books cover risk in a number of areas, and the temptation is to come to the conclusion that most of what is important about risk and service management is to be found there. This is actually far from the case.

M_o_R provides excellent guidelines, in the appendices, for techniques of risk analysis and management, the documents necessary for managing a risk programme and a maturity model. Service management professionals can use their IT skills to work with the risk committee to ensure that these become part of the SKMS, allowing a better control and visibility of risk documents throughout the organization. This should allow the organizational risk policy to be embedded in strategic, design, transitional and operational service management – and, jointly, manage the continual improvement programme across these as well as risk.

M_o_R provides a very useful appendix describing a maturity model for risk management and, even more practically, it provides an M_o_R 'health check' that can be used to establish how well risk management is embedded in an organization and consequently how to improve it. These are areas where service management can get involved to provide expertise and tools to help the organization improve its risk management and produce board-sponsored projects to embed these practices across the organization.'

Peter Brooks (FISM), Independent Service Management Consultant and Trainer

M_o_R: Management of Risk Overview and benefits

Almost every decision taken within an organization has an up side and a down side and involves some degree of risk. Aimed at everyone who has ever made an important decision, M _o_R is a robust yet flexible framework that allows organizations to assess risk accurately time and time again.

The far-reaching benefits of risk management include:

n A better base for developing strategyn Greater confidence in decisions

once takenn Improved service deliveryn Greater competitive advantagen Less time spent fire-fightingn Improved prospects for change initiativesn Closer focus on doing the right

thing properlyn More efficient use of resourcesn Reduced waste and fraud, and better

value for moneyn Better management of contingent and

maintenance activities.

How it worksM_o_R is a route map for risk management. It combines an overall approach with a set of processes, at the same time as providing pointers to more detailed risk management solutions. It also shows people how to embed these practices, review them, and where necessary adapt them to changing circumstances.

To manage risk over the long term, risk management must be embedded, reviewed and constantly improved. At the heart of M_o_R lies these core concepts:

n M_o_R Principles: these recognize that risk management is a subset of internal controls

n M_o_R Approach: principles must be adapted to each organization – and agreed and clearly defined

n M_o_R Processes: six distinct process steps ensure that risk is systematically identified, assessed and controlled.

M_o_R is under constant review so that the most practical and intelligent approaches to risk management can apply to the current realities of operations, planning and strategy.

M_o_R

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Management of Risk Pocketbook

This essential best practice guidance provides a framework for dealing with unplanned problems

and opportunities and keep the programme or project on course to achieve its objectives.

Hard Copy 9780113312740 £45.00

PDF Single User †

9780113312757 £45.00 (£54.00 inc. VAT)


7003138 £35.00 (£42.00 inc. VAT)

Management of Risk: Guidance for Practitioners


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