benchmarking: the best practices in r&d&i management

BENCHMARKING: The best practices in R&D&i management

EARTO MEETING JUNE 2011

Lugar y fecha

2www.aimen.es | [email protected] 2

Industrial Organization Area

3

ACTIONS FOR INCREASING THE INNOVATION IN COMPANIES OF GALICIA

ACTIONS FOR INCREASING THE INNOVATION IN COMPANIES OF GALICIA

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Actions to raise awareness in R&D&i management

Implementation of systematic for the better use of innovation resources

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DIAGNOSIS OF INNOVATION

INNOVATION PROJECTS IN COLLABORATION:INDUSTRIAL ORGANIZATION AREA - AIMEN

INNOVATION PROJECTS IN COLLABORATION:INDUSTRIAL ORGANIZATION AREA - AIMEN

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INNOVATION SYSTEMATIZATION IN SMEs IN GALICIA.

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STUDY ABOUT SITUATION OF R&D&i MANAGEMENT IN GALICIA

(2006 – 2009)

OWN RESEARCH PROJECTS:INDUSTRIAL ORGANIZATION AREA - AIMEN

OWN RESEARCH PROJECTS:INDUSTRIAL ORGANIZATION AREA - AIMEN

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BENCHMARKING: THE BEST PRACTICES IN R&D&i MANAGEMENT

(2009 – 2011)

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1. BIBLIOGRAFY REVISION

2. DESIGN OF INNOVATION QUESTIONNAIRES

3. MAKING THE DIAGNOSIS AND RECOMMENDATIONS

4. TABLE OF EXPERTS

Analysis and validation of the documents that are generated throughout the project

Project Director

Technicians from other technology centres, universities, research centers

Professional representative companies for their innovative activity

5. DEVELOPMENT TOOL SELF-DIAGNOSIS COMPUTER

5. DIFFUSION OF THE RESULTS

METHODOLOGY

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MARKET RESEARCH:

• Companies in differents industrial states

• Universities

• Technological Centres

Survey and personal interviews

METHODOLOGY


OUTLINE OF THE MAIN TYPES OF A BUSINESS PROCESS

STRATEGIC PROCESSES

Planning

StrategicINNOVATION

Marketing/

Communication

Voice of the clients

Voice of the employees

Management control

KEY PROCESSES

Sales/

ContractingProgramming / Manufacture

Expeditions / Logistics

Turnover/

Collection

After-sales service/

Returns

Management satisfaction clients

PROCESSES OF SUPPORT

Maintenance /

General ServicesInformation systems

Shopping /

Logistics

Accounting /

Taxation

Management

personal

Quality Assurance

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Developed at the London Business School

by the professors: Chiesa, Coughlan and Voss.

With contributions by professor David Brown

of the University of Warwick.

Vittorio Chiesa, Paul Coughlan y Chris A. Voss, Development of a Technical Innovation Audit, J. Prod. Innov. Management, 1996

David Brown, Innovation Management Tools, DG-XIII, European Commission, 1997, chapter 21

AUDIT MODEL


ACTIVITIES THAT DEFINE THE PROCESS OF INNOVATION

I N P U T………………….

New market opportunity or unmet

need

OUTLINE OF PROCESS

O U T P U T………………….

Customer satisfaction with the

new product or service created

The process of innovation includes 5 essential activities :


ACTIVITIES THAT DEFINE THE PROCESS OF INNOVATION

DEVELOPMENT OF PRODUCTS

REDEFINING THE

PRODUCTION PROCESSES

REDEFINING MARKETING PROCESSES

GENERATION OF NEW IDEAS

MA

RK

ET

MA

RK

ET

KNOWLEDGE MANAGEMENT AND TECHNOLOGY


SAMPLE PROJECT

SAMPLE TECHNOLOGY CENTRES


SAMPLE PROJECT

SAMPLE COMPANIES


Questionnaire Structure


QUESTIONNAIRE

CULTURE OF INNOVATION

Enabling activities in the innovation process, involving the following four:

Strategic Learning Loop

Leadership

Human resources

Instruments and systems


QUESTIONNAIRE

TECHNOLOGICAL CENTRE

COMPANY


QUESTIONNAIRE


COMPANIES


QUESTIONNAIRE


TECHNOLOGICAL CENTRES



Identification of new ideas for products or services

Anticipate customer needs

How the company encourages brainstorming

Criterion used to select the ideas to be developed.

Planning time generating new product ideas.

QUESTIONNAIRE


QUESTIONNAIRE


COMPANY


QUESTIONNAIRE


COMPANIES


QUESTIONNAIRE




QUESTIONNAIRE


Step from idea to launch the new product or service to market.

Detailed definition of the functions and specifications of the product

Organization to develop the new product in the shortest time

Coordination of internal and external teams

Project management techniques


QUESTIONNAIRE


COMPANY


QUESTIONNAIRE


COMPANIES


QUESTIONNAIRE




REDEFINING THE PRODUCTIVE PROCESSES

Redefinition of productive processes

Greater flexibility and / or productivity Higher quality

Lower production costs Introducing variations in products

Incorporation of new technologies and management tools and organization in their productive processes

Increasing the value of the products

QUESTIONNAIRE


QUESTIONNAIRE


COMPANY


QUESTIONNAIRE


COMPANIES


QUESTIONNAIRE




QUESTIONNAIRE


Application of ICT to redefine the marketing of products

Increase the value of products

Create new products or services


QUESTIONNAIRE


COMPANY


QUESTIONNAIRE


COMPANIES


QUESTIONNAIRE




QUESTIONNAIRE


Internally Technology Developed:

•Continuous formation

•Creating a R & D department,...

Embedded Technology:

•Outsourcing R & D to engineering, CT and universities

•Purchase of licenses

•Establishment of technological alliances with other companies .

Innovation through technology


QUESTIONNAIRE


COMPANY


QUESTIONNAIRE


COMPANIES


QUESTIONNAIRE




DELPHI METHOD

• Consultation through a series of questionnaires, a group of experts on the subject under study, to collect their opinions under this methodology:

• Anonymous environment that facilitates freedom of expression

• Any participant may change his mind throughout the process thanks to the data received without this change is reflected.

• Two rounds of questionnaire

• During the 2nd consultation, the experts are informed of the results of the first consultation questions.

• The experts should give a new answer and must be justified in any case it is highly divergent with respect to the group.

• The conclusions of the Delphi Method need not be unique or uniform, indicate the average of responses and also to separate themselves from it and the reasons that support


SHARE CONCLUSIONS

SYMPOSIUM DIFFUSION

WHERE?

• TECNÓPOLE 27 SEPTEMBER 2011, OURENSE - SPAIN.

• FEUGA BUILDING 28 SEPTEMBER 2011, SANTIAGO DE COMPOSTELA – SPAIN.

• TECHNOLOGY CENTRE AIMEN 29 SEPTEMBER 2011, O PORRIÑO – SPAIN.


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THANKS FOR YOUR ATTENTIONPILAR SOMOZA GONZÁLEZ | TECHNICAL CONSULTANT

TEL. +34 986 344 000 | [email protected]

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benchmarking: the best practices in r&d&i management

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