Ben Howard

Curriculum Vitae

Personal Details

Name: Ben Howard Address: 103 Park LaneNew Duston

Birthplace: Northamptonshire NorthamptonMarital Status: Single Northamptonshire

NN5 6PZTel: 07825162846Email: Benny2003@hotmail.com

Professional Profile

A driven individual who has the will to succeed. I am confident, organised & approachable.

Motivated individual who has a successful track record of delivering a wide variety of projects within time and budget constraints. Project delivery is attained by commitment, enthusiasm and methodical thinking to the task whilst keeping customer satisfaction as a precedence

I work well as part of a team, but have no trouble working and learning autonomously

Able to apply a skill set of practical and technical knowledge to a variety of work environments

Career History

Employer: Travis Perkins - May 2013 - PresentRole: Central Administration Team leader Duties and responsibilities;

Over seeing a bank of 8 team members, we are the branches first port of call for any queries.

To ensure prioritisation of documents are in line to meet with company deadlines.

Chase and resolve all outstanding issues with our allocated area whilst ensuring that the resolution is in line with company procedures.

To liaise with the branch network, head office colleagues and external suppliers.

Escalate any identify issues along with processing directs, invoices and credits. Chasing suppliers for outstanding credits and discrepancy’s including if the goods

have been returned to a supplier or branch. Diary management and organisation. Super User for internal online tracking system Client support - first point of contact Complaint Handling

Employer: Garrard Waters - Nov 2012 – May 2013Role: Administration AssistantDuties and Responsibilities;

As one of the leading carpet companies in the u.k, clients would schedule orders which I would manage the process from inputting onto system, charge out the stock and refill the warehouse.

When the warehouse was short staffed, I would take over the duties and load the vans or clients vehicles for delivery.

Employer: DW Sports - July 2012 –Nov 2012Role: Store SupervisorDuties and Responsibilities;

As store supervisor it was my responsibility to open and close the store, manage the store to a very high standard, and participate in weekly DW conference calls with senior management to discuss goal setting and figures and targets for the store.

I ensured the presentation of the store was to high standard and looked after all visual displays for the store.

Running daily morning meeting to organise staff and ensured that customer satisfaction was their main focus point.

Delegating jobs to members of staff to ensure daily targets were hit. Cashing up at the end of the day ensuring the takings for the day were recorded

and sent to head office together with dealing with daily refunds as necessary was very important as the smallest mistake could cost the company.

Employer: GE Lighting - Oct 2008 – July 2012Role: Loading Bank OperativeDuties and Responsibilities;

Checking, wrapping cargo from contract documents Loading cargo with counterbalance and reach forklifts Maintaining high standard of paper work and quality assurance documents Tracking order sheets from start to finish

Tasked with training the new starters to the organization from a health/safety and production perspective.

Employer: JD Sports - Apr 2006 – Oct 2008Role: Retail SupervisorDuties and Responsibilities;

Overseeing and organising shop floor at JD Sports involved working within a large team insuring sales targets were met and exceeded.

Making sure the aesthetics of the shop were visually pleasing and the ergonomics of the shop made a pleasant shopping experience for our customers.

I was responsible for the appearance of our manikins. I recognized it was important that we reached out to our target audience by visual & brand awareness

My aim for myself and the team was ensuring the satisfaction of the customer and always going one step above what was generally expected of us.

Employer: Sport Soccer - Jan 2003 – Apr 2006Role: Retail Footwear AssistantDuties and Responsibilities;

Starting as a footwear assistant Sport Soccer as I gained knowledge and experience I progressed to Footwear Supervisor working in the trainers/football department the job ensued keeping shop area tidy, making displays visually attractive to show off our wide range of footwear.

Organising team members ensuring customers received the correct footwear in a timely and orderly fashion.

Ordering and taking delivery of stock. One of my personal achievements was being sent to Sport Soccer flagship Bull

Ring store in Birmingham for a week to help mobilise the shop and provide advice based on a successful sales model we had developed in the Northampton branch.

Personal Statement & Interests

I’m a hard working individual who always gives 100% in and outside the working environment. I enjoy working as a part of a team and enjoy playing team sports. I play football to keep myself physically fit and also enjoy the social aspect. I am highly motivated with good communication and interpersonal skills I love to be set a challenge and not one to shy away from new opportunities and adventures. I consider myself as a

quick learner and I’m accommodating to people’s needs as an individual and can show support and compassion when required. Away from work I enjoy spending time at home with those closest to me and pursuing hobbies to maintain a good work and lifestyle balance.

Education

Place of Education Duration Qualification ObtainedWeston Favell Upper School 1999-2001 Seven GCSE passes A-C

ReferencesAvailable on request