behavioral interviewing techniques chapter 6. smart talk: contemporary interviewing and...

Behavioral Interviewing Techniques

Chapter 6

Smart Talk: Contemporary Interviewing and InterrogationBy Denise Kindschi Gosselin

PRENTICE HALL©2006 Pearson Education, Inc.Upper Saddle River, NJ 07458

6-2

Behavioral Interviewing & Interrogation The approach is

based on the theories of communications and learning which influence unintended communications that can be observed by the astute interviewer

It involves the application of communication theory and patterns of behavior to guide the process



6-3

Kinesics

A form of non-verbal communication known as body language Learning styles

affect the behavioral kinesic behavior

Visual Auditory Kinesthetic



6-4

Neuro-linguistic Programming “Neuro” refers to the

brain Behavior originates

from the five senses “linguistics” the way that

we communicate both verbally and non-verbally

“Programming” refers to the unique way that humans manipulate the signals and convert them into useful information



6-5

Culture and Expression

The way in which feelings and emotions are expressed through facial expression is dictated by culture

Behavioral indicators must be used with caution to avoid misinterpretations when the interviewee is not from a similar cultural background to the interviewer



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Gender and Expression

Non-verbal communications are also affected by gender

Interpretation and use of facial expressions may be different among men versus women

Men appear to use different non-verbal communication styles when speaking with other men vs. women

Women may smile more frequently then men



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Facial Expression

Five universal expressions are controlled by the autonomic nervous system Anger, fear,

disgust, sadness, and enjoyment



6-8

Body Posture

Body positions make a statement about the individual or send signals about the way that they think of themselves

Truthful postures: Open and relaxed

posture Upright in chair

Deceptive postures: Toilet position Slouching Rigid posture

Stressed postures: Rubbing of hands Hair twirling



6-9

Eye Movement

Everyone processes in all three modes but often develops a dominant sensatory mode Visual Auditory Kinesthetic

Establish a baseline for the subject

Watch the direction of the subject’s eyes in response to visual, auditory, or kinesthetic terms during a rapport building phase



6-10

Visual Right Handed Person: Eye Accessing Cues

1. Eyes straight ahead & defocused – probably remembered/recall

2. Eyes up and left – recall things the person has seen before

3. Eyes up and right – things the person creates in the mind, the image is new



6-11

Auditory Right Handed Person: Eye Accessing Cues

You will notice that he often access to auditory mental representations by looking side to side when speaking or thinking about things.



6-12

Kinesthetic Right Handed Person: Eye Accessing Cues

Often look down when they are talking

Eyes down and right – touch, feelings, tactile sensations, muscle movements, emotions

Eyes sideways and right – auditory construct/create

Eyes sideways and left – person remembers/recall

Eyes down and left – auditory digital or self-talk



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Sensatory Verbal Communication People tend to

speak in the same sensatory manner to which they learn



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Mirroring the sensatory language

Mirroring occurs when the interviewer uses the same sensatory language as the interviewee to establish rapport or to facilitate communication

Examples of sensatory victim statements can be: "I heard him coming through the door." or "I heard a noise."

The interviewer responds by mirroring. For example: “I hear what you are saying."



6-15

Shifting the sensatory language

Shifting is when the interviewer uses the same sensatory language to ask a question and to move the subject into the area under investigation

Examples of sensatory victim statements can be: "I heard him coming through the door." or "I heard a noise.“

The interviewer responds by shifting. For example: “What did that sound like?"



6-16

Sense Shifting the sensatory language

To attempt shifting the interview from one sense of relating to another sense, new terms are incorporated into the investigator’s questions

For example: The victim who states “it was awful, I can still feel his hands on me”

The interviewer shifts the sense by saying, “What did you see when you felt his hands?”



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Characteristics of Visual Thought Process Persons The majority of the population are

visual processors. The principal values of the visual

modality are dynamism and perfection. Hand and arms moving near their

neck level when they are talking is common



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Verbal Examples of the Visual Thought Process Do I have to draw you a picture? I don’t see why I am here, you are

looking at the wrong guy! Look at it this way. I see what you mean!



6-19

Characteristics of Auditory Thought Process Persons Approximately 20% of the population are

auditory. They are impacted by what they hear. They are the great speakers, singers,

and musicians. They tend to speak moderately and

rhythmically. Moderate your vocal rate and breathe deeply to communicate with this personality.



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Verbal Examples of the Auditory Thought Process I hear what you are saying Listen to this! Tell me what you mean! Aren’t you listening to me?



6-21

Characteristics of Kinesthetic Thought Process Persons A small percentage of the population They feel what they are thinking Impacted by emotions and feelings, not

necessarily facts or charts Note if their gaze is frequently down and

their breathing is slow and deep. Slow down and be particularly calm to communicate with this personality.



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Verbal Examples of the Kinesthetic Thought Process

I feel your pain. I know what you are going though,

how you feel. How can you not feel it? I feel just terrible!



6-23

Detecting Deceit

No gesture, facial express, or muscle twitch by itself means a person is lying

The polygraph only measures arousal of emotion, not which emotion is felt



6-24

Physiological Changes

To detect deceit look for physiological changes which are difficult to control!

Examples include changes in skin color, voice tone, speech pattern, dry mouth, cracking or voice or changes in the breathing rate



6-25

Qualifiers

Qualifier is a word that modifies or limits the meaning of the phrase

For example: using “it” to refer to victim or perpetrator Used to soften

the image, lessen guilt, or describe an imaginary situation



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Hedging

Hedging is a lack of commitment to the statement

For example: “I think …” “uh” “ya know” stuttering



6-27

Manipulators

Manipulators are movements that may indicate discomfort or relaxation and vary according to the stakes involved.

They are poor indicators of deceit!

Don’t rely on these to determine deceit! Most people

associate lying with ‘shifty eyes’ and fidgeting behavior.

Lip biting and lip sucking



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To Detect Deceit

Make comparisons between suspect’s usual behavior and when under suspicion

The person may feel and exhibit an emotion about being suspected of lying

Discount the sign of the emotion as a clue to deceit if suspect is likely to have the feeling when truthful

behavioral interviewing techniques chapter 6. smart talk: contemporary interviewing and...

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