behavior design ams 3 - arjan haring

22
1 HOW TECHNOLOGY CAN INFLUENCE BEHAVIOR

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Presentation by Arjan Haring of Science Rockstars. Presented at the 3rd edition of Behavior Design AMS meetup, February 6, 2014, at Info.nl Amsterdam.

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Page 1: Behavior Design AMS 3 - Arjan Haring

1

HOW TECHNOLOGYCAN INFLUENCEBEHAVIOR

Page 2: Behavior Design AMS 3 - Arjan Haring

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@trenti

“1 of the 4 - 2012 Stanford spin- off’s to watch” STANFORD MEDIA X CONFERENCE (JAN’13).

“1 of the 5 Dutch start ups that will make the difference” SINGULARITY UNIVERSITY (FEB’13).

Featured in Forbes, Techcrunch, Wired and many others.

2

Page 3: Behavior Design AMS 3 - Arjan Haring

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We combine behavioral science and technology to create next level marketing solutions.

SCIENCE ROCKSTARS

Data driven, Human Obsessed

“1 of the 4 - 2012 Stanford spin- off’s to watch” STANFORD MEDIA X CONFERENCE (JAN’13).

“1 of the 5 Dutch start ups that will make the difference” SINGULARITY UNIVERSITY (FEB’13).

Featured in Forbes, Techcrunch, Wired and many others.

3

Page 4: Behavior Design AMS 3 - Arjan Haring

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We combine behavioral science and technology to create next level marketing solutions.

SCIENCE ROCKSTARS

DATA DRIVEN,

HUMAN OBSESSED

“1 of the 4 - 2012 Stanford spin- off’s to watch” STANFORD MEDIA X CONFERENCE (JAN’13).

“1 of the 5 Dutch start ups that will make the difference” SINGULARITY UNIVERSITY (FEB’13).

Featured in Forbes, Techcrunch, Wired and many others.

4

We combine behavioral science and technology to create next level marketing solutions.

Page 5: Behavior Design AMS 3 - Arjan Haring

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“Companies that combine algorithms, an

understanding of customer decision-making, and

the ability to use data will be the companies that

succeed.”

MIT Professor of Marketing John R. Hauser

Page 6: Behavior Design AMS 3 - Arjan Haring

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Put Persuasion to Practice

Page 7: Behavior Design AMS 3 - Arjan Haring

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POP QUIZ: PERSUASION ON BOOKING.COM

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PERSUASION WORKS…

SOCIAL PROOF

SOCIAL PROOF

SOCIAL PROOF

SOCIAL PROOF

SOCIAL PROOF

SOCIAL PROOF

SCARCITY

SCARCITY

SCARCITY

FRAMING

CONSISTENCY & COMMITMENT

CONSISTENCY & COMMITMENT

LIKING

Page 9: Behavior Design AMS 3 - Arjan Haring

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SO WHICH STRATEGY TO USE?

SOCIAL PROOF

SOCIAL PROOF

SOCIAL PROOF

SOCIAL PROOF

SOCIAL PROOF

SOCIAL PROOF

SCARCITY

SCARCITY

SCARCITY

FRAMING

CONSISTENCY & COMMITMENT

CONSISTENCY & COMMITMENT

LIKING

Product

Page 10: Behavior Design AMS 3 - Arjan Haring

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Not everybody obeys the laws of social proof

Page 11: Behavior Design AMS 3 - Arjan Haring

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There are people thatquestion authority

Page 12: Behavior Design AMS 3 - Arjan Haring

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People are different, but luckily consistently so

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Some people obey authority

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Some people are a sucker for scarcity

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Some people like to follow the herd

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Some people like to follow the herd

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Some people like to follow the herd

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Some people like to follow the herd

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Learn how to talk to each shopper, know what moves them and grow your business faster by behavioral science.

More Sales by Science

Page 20: Behavior Design AMS 3 - Arjan Haring

20 55

Learn how to talk to each shopper, know what moves them and grow your business faster by behavioral science.

More Sales by Science

Page 21: Behavior Design AMS 3 - Arjan Haring

2121

“Companies that combine algorithms, an

understanding of customer decision-making, and

the ability to use data will be the companies that

succeed.”

MIT Professor of Marketing John R. Hauser

Page 22: Behavior Design AMS 3 - Arjan Haring

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You were bored by:Arjan [email protected]: +31 (0)6 185 29366@DopestScience

With love from:Sint Antoniesbreestraat 161011 HB Amsterdam@sciencerockstar+31 (0)20 717 39 49

Thank you.