bba340 module 2 system theory
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Presentation for Management Information Systems Module 2TRANSCRIPT
BBA340
Module 2Basic system theory
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BBA340 A methodical procedure or process that is used as a delivery mechanism for providing specific goods or services to customers.
Business System
Business Process
Integrated Business Processes
Integrated Business Processes
Social Networks
Integrated Systems
Trade agreements
Supplier - Customer
Relationships
Departments
Blu
rred B
oun
dari
es
Companies
Countries
Adopted from Prahalad, Krishnan (2008)
N=1
PersonalizedCo-createdexperiences
Social architecture of the firmSocial architecture of the firm
R=G
Globalaccess
toresources
andtalent
Technical architecture of the firm
Flexible and resilientbusiness processes
and focused analytics
Social Networks
Integrated Systems
Trade agreements
Supplier - Customer
Relationships
Departments
Blu
rred B
oun
dari
es
Companies
Countries
“Recent trends raise concerns that traditional approaches to educating and grooming future business leaders may be insufficient”
(Atwater, Kannan, and Stephens, 2008).
Fu
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Decis
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Marketing
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Decis
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Sales
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Decis
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Supply Chain
Traditional OrganizationsandTraditional Education CurriculaAlignedUnder Functional Silos
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Decis
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Logistics
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Decis
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Finance
Ponschock (2009) ©
Fu
ncti
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Decis
ion
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Marketing
Fu
ncti
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Decis
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Sales
Fu
ncti
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Decis
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Supply Chain
Operations
Fu
ncti
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Decis
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Logistics
Fu
ncti
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Decis
ion
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Finance
Operations
Ponschock (2009) ©
Process Decisions
Marketing
Process IntegrationSystemic Information Model
Process Decisions Process Decisions
Process Decisions
Process Decisions
Finance
Sales Supply Chain
Logistics
Throughput
Forecast
Demand
Marketing Programs
Process Decisions
Manufacturing
Process Decisions
Procurement
Conversion
A/P A/R
Ponschock (2009) ©
BBA340
A century ago, social interactions involved relationships with others who were within a short walking radius (Ermann, Williams, & Shauf, 1997). Companies advertised on radio or local papers, many by word of mouth. Deals were struck with a handshake in the local coffee shop. Organizational size permitted employees to more readily see the whole. For many, especially in the industrialized West, small face-to-face communities are disappearing. Technology and the internet have introduced communities that do not exist in geography and have no tangible physical presence. These virtual villages or townships (Ponschock & Greif, 2007) are not represented by geography, social class, or financial accounting. Instead, their cyber position is defined and driven by curiosity (Luthra, 2006). As Laurie Anderson musician/artist wrote “Technology is the campfire around which we gather” (Intel Brochure, 2004, p. 2).
BBA340
Country borders, departments, organization charts, and job descriptions are constraints placed in the way of system assessment in problem solving. “Think outside the box” is a mantra conveyed to encourage knowledge creation not bounded by bias or fabricated constraints. Angel (2006) argues that in an innovation culture continuum, organizations typically need to “integrate silos, so individual departments can work with each other for productivity improvements and greater flexibility of response” (p.3). Ilies, Wilson, & Wagner, (2009) refers to the decline of boundaries between work and family as spill over behavior.