basic thinking tool for e-services planning and enterprise architecture

8/14/2019 Basic Thinking Tool for E-Services Planning and Enterprise Architecture

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BASIC THINKING TOOL FOR E-SERVICES

FRAMEWORK AND ROADMAP

Name of Agency:

Document Version:

Date Created:

Date Updated:


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Contents

Reason for the Template: ....................................................................................................................... 7

Part 1: Introduction ................................................................................................................................ 8

1.1 Executive Summary ................................................................................................................... 8

1.2 Background ................................................................................................................................... 8

1.3 Purpose ......................................................................................................................................... 8

1.4 Methodology ................................................................................................................................ 8

1.5 Framework Reference .................................................................................................................. 9

Part 2: Enterprise Architecture Baseline .............................................................................................. 10

2.1 Purpose ....................................................................................................................................... 10

2.1.1 Mandate .............................................................................................................................. 10

2.1.2 Mission ................................................................................................................................ 10

2.1.3 Vision ................................................................................................................................... 10

2.2 Outcomes ................................................................................................................................... 10

2.2.1 Goals .................................................................................................................................... 10

2.2.2 Objectives ............................................................................................................................ 10

2.2.3 Products/Services ................................................................................................................ 10

2.3 Programs .................................................................................................................................... 10

2.3.1 Key Result Areas .................................................................................................................. 10

2.3.2 Critical Success Factors ........................................................................................................ 10

2.3.3 Key Performance Indicators ................................................................................................ 10


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2.3.4 Services ................................................................................................................................ 11

2.3.5 Projects ................................................................................................................................ 11

2.3.6 Funds ................................................................................................................................... 11

2.3.6 Fund Requirement ............................................................................................................... 11

2.3.7 Funds Source ....................................................................................................................... 11

2.4 Functions .................................................................................................................................... 12

2.4.1 Core Functions ..................................................................................................................... 12

2.4.2 Non-Core Functions ............................................................................................................. 12

2.4.3 Tasks .................................................................................................................................... 12

2.4.4 Controls ............................................................................................................................... 12

2.4.5 Deliverables ......................................................................................................................... 12

2.5 Stakeholders ............................................................................................................................... 13

2.5.1 Internal Stakeholders .......................................................................................................... 13

2.5.2 External Stakeholders .......................................................................................................... 13

2.6 Organization ............................................................................................................................... 14

2.6.1 Business Unit ....................................................................................................................... 14

2.6.2 Location ............................................................................................................................... 14

2.6.3 LinkagesGovernment Entities, Regulators, Cooperation, etc. ......................................... 14

2.7 Process Model ............................................................................................................................ 15

2.7.1 Business Unit ....................................................................................................................... 15


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2.7.2 Tasks and Activities .............................................................................................................. 15

2.7.3 Process Controls .................................................................................................................. 15

2.7.4 Input & Output .................................................................................................................... 15

2.7.5 Process Deliverables ............................................................................................................ 15

2.8 Data Model ................................................................................................................................. 16

2.8.1 Information and Data .......................................................................................................... 16

2.8.2 Data Relationship ................................................................................................................ 16

2.8.3 Data Interoperability ........................................................................................................... 16

2.9 Application Model ...................................................................................................................... 17

2.9.1 Application Systems ............................................................................................................ 17

2.9.2 Application Functionality ..................................................................................................... 17

2.9.3 Application Input and Output Source and Consumer ......................................................... 17

2.9.4 Application Input and Output Requirement ....................................................................... 17

2.9.2 Application Procedures Validation & Verification ............................................................... 17

2.10 Security Model.......................................................................................................................... 18

2.10.1 Risks to Mitigate ................................................................................................................ 18

2.10.2 Standards & Policies .......................................................................................................... 18

2.10.3 Security Services ................................................................................................................ 18

2.11 Technology Model .................................................................................................................... 19

2.12 IT Governance & Management ................................................................................................ 20


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2.12. 1 Control Objectives ................................................................................................................ 20

2.12.2 Roles & Responsibilities ......................................................................................................... 20

2.12.3 Functional Flow Chart ............................................................................................................ 20

Part 3: Enterprise Architecture Gaps .................................................................................................... 21

3.1 Performance Metrics .................................................................................................................. 21

Process Reference Model ............................................................................................................. 21

Service Reference Model .............................................................................................................. 21

Data Reference Model .................................................................................................................. 21

Application Reference Model ....................................................................................................... 21

Technology Reference Model ....................................................................................................... 21

Security Reference Model ............................................................................................................ 22

Governance Reference Model ...................................................................................................... 22

3.2 Capability Maturity Model ......................................................................................................... 22

Process Maturity Model ............................................................................................................... 22

Service Maturity Model ................................................................................................................ 22

Data Maturity Model .................................................................................................................... 22

Application Maturity Model ......................................................................................................... 23

Technology Maturity Model ......................................................................................................... 23

Security Maturity Model .............................................................................................................. 23

Governance Maturity Model ........................................................................................................ 23


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Part 4: Enterprise Architecture Change Requirements ........................................................................ 24

4.1 Performance Reference Model .................................................................................................. 24

4.2 Process Reference Model ........................................................................................................... 24

4.3 Service Reference Model ............................................................................................................ 24

4.4 Data Reference Model ................................................................................................................ 24

4.5 Application Reference Model ..................................................................................................... 24

4.6 Technology Reference Model..................................................................................................... 24

4.7 Security Reference Model .......................................................................................................... 24

4.8 Governance Reference Model .................................................................................................... 24

Part 5: E-Services Strategic Roadmap .................................................................................................. 25

5.1 Vision .......................................................................................................................................... 25

5.2 Goals ........................................................................................................................................... 25

5.3 Change Requirements ................................................................................................................ 25

5.4 Key Performance Indicators ....................................................................................................... 25

5.5 Solutions ..................................................................................................................................... 25

5.6 Action and Schedules ................................................................................................................. 25

5.7 Investment and Costs ................................................................................................................. 25

5.8. Organization .............................................................................................................................. 25

5.9 Monitoring and Evaluation ......................................................................................................... 25


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Reason for the Template:

The planned e-services strategy and the corresponding roadmap for information and

communications technology acquisition define the requirement baseline; architectural models;

performance metrics; technology references; sourcing options; service governance; investment and

budget; and implementation timeline.

The template provides the thinking tool to elicit, elaborate, draw analyze and agree on the critical

understanding to compose the framework and roadmap that clearly situate the strategic challenges,

mindsets, option, risks and metrics of managing information and services. It enables the documentation

and communication of expectations for the aligned acquisition of information system and

communication technology to support performance requirements embedded in the key results areas of

the agency.

The template is free to use, share, and edited to suit the understanding and action requirement of

the organization in rationalizing the aligned value of information and communications technology to

service and performance management.


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Part 1: Introduction

1.1Executive SummaryThe executive summary provides simple, direct and actionable description of the needs, intention,

standards, requirements, options, outcomes and timelines to be realized by the planned e-services.

1.2 Background

The background describes the business context to compel the need for transforming performance of

the agency through the use of information and communications technology. It provides the situation

that call for the definition, planning, acquisition, operation and maintenance of e-services. It speaks of

agency challenges for integrative alignment of the enterprises model of performance, business, service,

data, information, infrastructure, security and governance.

1.3 Purpose

The purpose defines the end states of the planned e-services. It outlines the expected outcomes for

the stakeholders, and the relevant contribution to the improvement of the agency performance

scorecard.

1.4 Methodology

Methodology describes the approach on how to elicit, elaborate, analyze, agree and document the

e-services plan of the agency. Identify the organization, processes, data gathering, analytical tools to

properly gather, draw, analyze and decide the components that compose the understanding and

implementation of the agency e-services.


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1.5 Framework Reference

Framework reference is agreed guidance on how to structurally and logically establish the

requirements and components of the e-services. It provides reference of the structured components to

baseline, and the standards to benchmark the gaps and requirements. Framework provides the critical

mindset to establish gaps and requirement based on capability maturity models, industry performance

standards and business performance metrics.


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Part 2: Enterprise Architecture Baseline

2.1 Purpose

2.1.1 Mandate

2.1.2 Mission

2.1.3 Vision

2.2 Outcomes

2.2.1 Goals

2.2.2 Objectives

2.2.3 Products/Services

2.3 Programs

2.3.1 Key Result Areas

Program Name Program Key Result Areas

2.3.2 Critical Success Factors

Program Key Result Areas Program Critical Success Factors

2.3.3 Key Performance Indicators

Program Critical Success Factors Program Key Performance Indicators


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2.3.4 Services

Program Key Performance Indicators Supporting Services

2.3.5 Projects

Program Key Performance Indicators Project Name

2.3.6 Funds

Program Name Budget Requirement

2.3.6 Fund Requirement

Program Name Total Amount of Funds

2.3.7 Funds Source

Program Name Source of Funds


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2.4 Functions

2.4.1 Core Functions

Core Function Official Name Organizational Outcome

2.4.2 Non-Core Functions

Non-Core Function Official Name Organizational Outcome

2.4.3 Tasks

Function Name List of Tasks Tasks Associated Activities

2.4.4 Controls

Function Name Tasks Controls

2.4.5 Deliverables

Function Name Tasks Deliverables (Product/Services)


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2.5 Stakeholders

Interest in terms of input-process-output

2.5.1 Internal StakeholdersBusiness Unit Business Unit Location Input-Process-Output

2.5.2 External Stakeholders

Name of Organization/Sector Location Input-Process-Output


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2.6 Organization

2.6.1 Business Unit

Make a list of all the business units implementing and managing the functions and results

requirement of the agency.

Name of Business Units Organizational Role Organizational Responsibilities

2.6.2 Location

Business Units Number of Sites Administrative Distribution

2.6.3 Linkages Government Entities, Regulators, Cooperation, etc.

Name of Business Units Roles & Responsibilities Dependency


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2.7 Process Model

2.7.1 Business Unit

Name of Business Unit Roles & Responsibilities Process Name

2.7.2 Tasks and Activities

Name of Business Unit Process Name Tasks & Activities

2.7.3 Process Controls

Process Name Tasks & Activities Controls

2.7.4 Input & Output

Process Name Input Requirement Output Requirement

2.7.5 Process Deliverables

Process Name Information Service


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2.8 Data Model

2.8.1 Information and Data

Process Name List of Information List of Data Element

(Conceptual)

2.8.2 Data Relationship

Process Name List of Data Tables Data Relationship

2.8.3 Data Interoperability

Process Name List of Data Tables Interoperability Domain


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2.9 Application Model

2.9.1 Application Systems

Name Process Application System Usage Scenario

2.9.2 Application Functionality

Application Functional Requirements Non-Functional Requirements

2.9.3 Application Input and Output Source and Consumer

Application Input Source Output Consumer

2.9.4 Application Input and Output Requirement

Application Input Requirement Output Requirement

2.9.2 Application Procedures Validation & Verification

Application Policy & Standard Reference Business Rules


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2.10 Security Model

2.10.1 Risks to Mitigate

Security Domain Risks to Mitigate

Physical Security

Users Security

Application Security

Systems Security

Data Security

Network Security

Security Administration

Social Engineering and Human Factors

2.10.2 Standards & Policies

Security Domain Security Standards & Policies

2.10.3 Security Services

Security Domains Security Services


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2.11 Technology Model

Network Architecture (access, distribution and core)

Database System (storage, data management, development platform)

Application Platform (framework, design reference, development methodology)

Security (Standards & Policies, Methodology, Software and Hardware)

Other Services (Unified Communication, CMS, File Sharing)

Reference Standards (Business Process Management, Record Management, SecurityManagement, Network Management, Application Methodology, Data Management,

Project Management, IT Service Management, Quality Assurance Standard, Software

Testing Standard, Sourcing Strategy Standard)


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2.12 IT Governance & Management

2.12. 1 Control Objectives

2.12.2 Roles & Responsibilities

2.12.3 Functional Flow Chart


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Part 3: Enterprise Architecture Gaps

3.1 Performance Metrics

Process Reference Model

Goals Question Metrics

Service Reference Model


Data Reference Model


Application Reference Model


Technology Reference Model



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Security Reference Model


Governance Reference Model


3.2 Capability Maturity Model

Process Maturity Model

Level 1 Level 2 Level 3 Level 4

Service Maturity Model


Data Maturity Model



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Application Maturity Model


Technology Maturity Model


Security Maturity Model


Governance Maturity Model



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Part 4: Enterprise Architecture Change Requirements

4.1 Performance Reference Model

4.2 Process Reference Model

4.3 Service Reference Model

4.4 Data Reference Model

4.5 Application Reference Model

4.6 Technology Reference Model

4.7 Security Reference Model

4.8 Governance Reference Model


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Part 5: E-Services Strategic Roadmap

5.1 Vision

5.2 Goals

5.3 Change Requirements

5.4 Key Performance Indicators

5.5 Solutions

5.6 Action and Schedules

5.7 Investment and Costs

5.8. Organization

5.9 Monitoring and Evaluation


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Permission is granted for free use:

BASIC THINKING TOOL ON DOING E-SERVICES PLANNING AND ARCHITECTUR

John J. Macasio

[email protected]

basic thinking tool for e-services planning and enterprise architecture

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