basic organisation chart for the … chart basic organisation chart for the management of a marina...

ORGANIZATION CHART

BASIC ORGANISATION CHART FOR THE MANAGEMENT OF A MARINA OR YACHTING HARBOURBASIC ORGANISATION CHART FOR THE MANAGEMENT OF A MARINA OR YACHTING HARBOURBASIC ORGANISATION CHART FOR THE MANAGEMENT OF A MARINA OR YACHTING HARBOURBASIC ORGANISATION CHART FOR THE MANAGEMENT OF A MARINA OR YACHTING HARBOUR

0 BOARD OF DIRECTORS – MANAGEMENT COMMITTEE

1 DIRECTOR - MANAGER

2 ADMINISTRATION

DIRECTOR HARBOURMASTER – OPERATIONS’ DIRECTOR

SPORTS DIRECTOR

3 HEAD OF

ADMINISTRATION HARBOUR FOREMAN

MAINTENANCE SUPERVISOR

DRY DOCK SUPERVISOR

CUSTOMER SERVICE MANAGER

SPORTS MANAGER

4 ADMINISTRATIVE

STAFF EXPERT SAILOR

MAINTENANCE OPERATIVE

DRY DOCK OPERATIVE

COMMERC. REPRESEN.

RECEPTIONIST SPORTS

SECRETARY

5 AUXILIARY

ADMINISTRATIVE SAILOR

AUXILIARY MAINTENANCE

AUXILIARY DRY DOCK

AUXIL. SALES

AUXILIARY RECEPTIONIST

MONITOR

ADMINISTRATIVE – Definition, Job Position Skill

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� ADMINISTRATIVEADMINISTRATIVEADMINISTRATIVEADMINISTRATIVE DEFINIDEFINIDEFINIDEFINITIONTIONTIONTION

The Administrative develops tasks of administrative support in different

areas: labour, accountant, commercial, financial and fiscal. He also realizes

sales actions applying the current rules and quality protocols, achieving the

customer’s satisfaction and working according the Prevention of Works’

Risks and the Environmental Protection. He works under the supervision of

the Head of Administration.

� JOB DESCRIPTIONJOB DESCRIPTIONJOB DESCRIPTIONJOB DESCRIPTION

IDENTIFICATION OF POSITION: ADMINISTRATIVE

DEPARTMENT: ADMINISTRATION

REPORTS TO: HEAD OF ADMINISTRATION

EDUCATION AND VOCATIONAL TRAINING IS VALUABLE

PREVIOUS EXPERIENCE: AUXILIARY ADMINISTRATIVE

BASIC KNOWDLEGE OF ENGLISH

3 YEARS OF AUXILIARY

ADMINISTRATIVE

SPECIFIC TRAINING:

o Computing

o Accounting

o Labour Relations

REQUESTED ABILITIES:

o Social Skills

o Patience

o Organization

ADMINISTRATIVE – Definition, Job Position Skill

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SPECIFIC KNOWLEDGES:

o Use of computing tools as: Contaplus, MarinaWind (Management),

LogicWin (accounting), etc

o Notions of English

PHYSICAL EFFORT / MENTAL EFFORT:

The position requires mental effort.

OTHERS:

o Work tools: Computer and phone.

o High grade of autonomy.

o Very high grade of autonomy.

Observations:

When working in harbours with few workers the administrative is responsible

of some tasks of Customer’s Attention

ADMINISTRATIVE – Functions and Responsabilities

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� DUTIES AND RESPONSIBILITIESDUTIES AND RESPONSIBILITIESDUTIES AND RESPONSIBILITIESDUTIES AND RESPONSIBILITIES

• Process internal or external documents or communications through the

circuits of the company information.

• Write documents and communications from received orders or

information obtained.

• Sort, register and file communications and documents according the

appropriate techniques and the parameters established in the

company.

• Register according accounting rules all documentation of the

company’s operative in safety and quality conditions.

• Make administrative tasks of treasurership, according the rules and

protocols established by Direction in order to keep the organization’s

liquidity.

• Administrative tasks in the areas of selection and training of Human

Resources following the current rules and company policy, under the

supervision of the superior responsible of the department.

• Give administrative support to the labour management of the company

following the current rules and company policy, under the supervision

of the superior responsible of the department.

• Administrative tasks referent to the sales activity, registering the entire

documentation correspondent to specific fiscal obligations.

• Carry out the activities of the Customer Attention in the administrative

and sales guarantying the established standards of quality related to

the image of the company/institution.

• Impose the protocols of labour and environmental safety all along the

productive process to avoid damages to people or the environs.


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• Solve problems and take individual decisions following the rules and

procedures defined in the field of his competence.

• The Administrative practise his rights and carry out with the obligations

derivate from the labour relations according the established in the

current legislation.

• Detect and analyze job and autojob opportunities developing an

enterprising culture and be flexible adapting himself to different job

positions and new situations.

• Take active part in the economical, social and cultural life, with a critic

and responsible attitude.

• Take part in the company’s activities with respect and tolerance.

• Work in team respecting the hierarchy defined in the organization.

• Manage and update the cashing daily and weekly.

• Phone attention to any clients’ complaint or query.

• Daily cash up.

• Preparation of the bank transfers for the suppliers.

• Administrative support of the Management Office.

• Make the statistics required from Management Office.

• Supervise the invoices issued from Customer’s Attention.

• Invoicing to the members, clients, passer-by, sportive equipments,

electric and water supply, etc. and also the works done in dry docks.

• Follow up debtors achieving the payment.

• To make audits: have ready the documentation, mooring invoices,

social fees, etc.


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• Help in all the tasks especially in the cash up and audits.

• Control of the reserve of combustible of the Fuel Station. Is responsible

of the orders and delivery notes.

• Invoicing the ships getting out from the dry dock.

• Register of the exits of materials required for dry dock.

• Control of the shop buy and sell. Control of the stock.

ADMINISTRATIVE – Modular Training Diagram

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� MODULAR OUTLINES OF THE TRAININGMODULAR OUTLINES OF THE TRAININGMODULAR OUTLINES OF THE TRAININGMODULAR OUTLINES OF THE TRAINING

1). - COMMUNICATION, FILE OF INFORMATION AND KEYBOARD OPERATIVE

1.1) The Company and its environment

1.1.1) The Company; objectives, functions and kind of Firms. 1.1.2) Concept of Company. 1.1.3) Internal and external elements which define the operation of a

Company.

1.1.4) Kind of companies depending on activity, size and legal form.

1.1.5) Objectives of private and public companies.

1.1.6) Organization of a Company.

1.1.7) Principles of hierarchical and functional organization.

Organization chart model.

1.1.8) Departments and functional area model.

1.1.9) Functions in the company.

1.1.10) Determining factors of a departmental organization.

1.1.11) Department model and interdepartmental relationship.

1.2) The communication and its processing.

1.2.1) Verbal communication

• Rules most used for communications and verbal expression in the company.

• Confidentiality in expression and verbal communication.

• Resources and equipments of communication and transmission of the verbal information.

• Phone calls rules.

• Other resources: the recorder, the interphone, the dictating machine, the bleeper.

• Purpose, use and limitations.


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1.2.2) Written communication.

• Rules most used for communication and written expression in the company.

• Types of written communication: models, versions and processing.

• Letter: contents, structure and differentiation in the purpose and use.

• Models of commercial letters, circular letter and internal brief communications.

• Claim, official letter and registered post: contents, structure and differentiation in purpose and use.

• Commercial and official abbreviations:

• Official and established forms and general/mercantile documents.

• Different models of written communication.

• Resources and equipment for communicate, transmit and write documents and written information: type writer, computer, fax; purpose, use and limitations.

1.2.3) Mailing. Post service, internal circulation of the mail in the company.

• Post service.

• Mail reception.

• Sending mail.

• Internal circulation of the mail.

1.2.4) Evolution of communication systems: Telematics.

• Telematics

• Email.

• Function, purpose, access and applications of telematics systems in the administration and management of the company.


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1.2.5) Register and file of information and documentation.

• Concept and classification of register book.

• Organization and classification of the documents and mail. Organization and classification systems, access, safety and confidentiality of the information and documentation

• The archives: Concept and kind of archives: furniture tools and file elements; how to use archives; practical rules of use; computer file; control of archive.

1.2.6) How to operate with keyboard in computer and electric-

electronic typewriters.

• Standard keyboard or extended keyboard: QWERTY keyboard: numeric keyboard; function keys; cursor keys; helping keys in text edition.

• How to get skill with keyboards.

• Indications how to sit adequately. Development of the ability in using rows.

• Development of speed. Procedures to correct mistakes. Writing texts and documents. Use of aids systems to develop skills.

2). – ADMINISTRATIVE MANAGEMENT OF BUYING AND SELLING

2.1) Supply.

2.1.1) Buying process.

• Steps of the buying process.

• Request of prices and offers.

• Selection of offers and suppliers.

• Orders.

2.1.2) Methods of payment.

• Cash payment

• Deferred or extended payment

2.2) Control and stock management.

2.2.1) Kind of stocks.


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• Selling stocks.

• Raw materials and other supplies.

• Products not finished and products manufactured.

2.3) Optimum and minimum Stock

2.3.1) Rules to evaluate stock.

• Acquisition price.

• Production cost.

• Warehouse registration cards.

• Methods to evaluate stocks: PMP, FIFO, UFO.

• Stocktaking.

2.4) Commercialization

2.4.1) Sales process.

• Steps of the sales process.

• Methods of pricing.

• Writing offers.

• Methods of payment: Cash payment and deferred payment.

• After sales service.

2.5) Taxes in buying and selling operations: VAT

2.5.1) VAT characteristics.

2.5.2) Rules of the VAT application.

2.5.3) VAT types.

2.5.4) Exemptions, deductions and refunds.

2.5.5) Formal obligations of the taxable person.

• Register book.

• Models and presentation terms of the Value Added Tax return.


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2.6) Mercantile legislation applied to buying and selling.

2.6.1) Contract of sale.

2.6.2) Legal requirements in the invoicing.

2.6.3) Legal requirements in processing the information and documentation of the sale operation.

2.7) Mercantile calculation referred to buy and sale operations.

2.7.1) Calculation in the invoicing.

2.7.2) Calculation in the deferred payment and collection.

2.8) Processing of the information documentation.

2.8.1) Commercial communication.

• Models of commercial communication.

• Presentation.

• Contents.

• Structure.

• Writing.

2.8.2) Writing the documentation related to the buy/sale operations.

• Models of contracts.

• Order proposals.

• Delivery notes.

• Invoices.

• Credit advice.

• Debit advice.

• Consignment note.

• Bill of landing.

2.8.3) Register and file of the information documentation of the buying and selling and warehouse management.

• Printed documents.

• Digital devices.


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• Obligatory and voluntary register books.

• Formalisation.

• Record of the issued invoices.

• Record of the received invoices.

• Auxiliary books.

2.8.4) Use of computing programs.

• Invoicing

• Control and administration of the warehouse.

• Integrated applications.

• Requirements of the installation.

• Features, functions, and procedures.

• Maintenance routines and file’s search.

• Safety procedures and process control.

3). – ADMINISTRATIVE MANAGEMENT OF HUMAN RESOURCES

3.1) Introduction to Labour Legislation

3.1.1) Labour Laws.

3.1.2) Sources of the Fuentes Labour Laws.

3.1.3) Statute of workers’ rights. Rights and obligations of the employer and employee.

3.2) Work Contract.

3.2.1) Characteristics.

3.2.2) Essential and accidental elements.


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3.2.3) Contract Form.

• Apprenticeship contract.

• Internship contract.

• Work training contract.

• Temporary employment contract.

• Part time contract.

• Open ended contract.

• The process of contracting.

• Suspension of contract.

• Termination of employment.

• Documents and filling out the process of contracting.

3.3) Social Security System

3.3.1) Purpose and application field.

3.3.2) Schemes of Social Security System.

3.3.3) Social Security management organs and partners.

3.3.4) Company registration

3.3.5) Register of the employees.

3.3.6) Documents and filling out of the company and employee registration.

3.4) Work remuneration.

3.4.1) Salary

• Basic salary.

• Income supplement.

• Types of salaries.

3.4.2) Payslip.

• Form requirements.

• Accruals.

• Deductions.

• Withholding on account Personal Income Tax.


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3.4.3) Social Security Contribution (SSC).

• Contingencies.

• Types of contribution.

• Documents of the SSC.

• Determination of the assessment basis to the Social Security Contribution.

• Calculation of the assessment basis to the contribution.

3.4.4) Calculation and issue of pay slip and SSC.

3.5) Labour relationship and employee representation in the company.

3.5.1) Working days.

• Working hours..

• Overtime work.

3.5.2) Work Schedule.

• Weekly day off.

• Annual rest.

• Festivity days.

• Holidays schedule.

3.5.3) Representation of the employees in the company. Collective

Labour Agreement.

• Field, contents and length.

• Industrial conflict.

• Examples of models.

3.5.4) Computing programs

• Applications of pay slip and processing of Human Resources.

• Installation requirements.

• Features, functions and procedures.

• Maintenance routines and file’s search.



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4). – GENERAL AND CASH ACCOUNTING

4.1) Company activity.

4.1.1) Financial resources and investment.

4.1.2) Production factors: Human Resources and materials.

4.1.3) Cycle of the business of a company: types of companies according its cycle.

4.1.4) Information for company’s management.

4.1.4) Information sources.

4.2) Business patrimony

4.2.1) Elements and patrimony mass.

4.2.2) Analyze of patrimony. Patrimony balance.

4.3) Accounting methodology.

4.3.1) Theory of accounts.

4.3.2) Doubly entry method

4.3.3) Stocktaking and balances: Trial balance and balance sheet.

4.3.4) Account books.

4.3.5) Development of the basic account cycle.

4.3.6) Account amortization.

4.3.7) Provisions.

4.3.8) Accrued accounts.

4.3.9) Process of the account regularization: profit and loss accounts.

4.4) National Plan of Accounts

4.4.1) NPA and the mercantile legislation.

4.4.2) Accounting principles and valuation rules.

4.4.3) Coding of accounts: Accounts table.

4.4.4) Analysis of groups, subgroups and main account.


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4.4.5) Annual accounts: normal and abridge models.

4.5) Different scenarios to develop basic accounting cycles.

4.5.1) Carry out of the opening inventory.

4.5.2) Application of the charge and credit in accounts and sub accounts and enter them in the accounting book.

4.5.3) Periodical transcription of the ledger information.

4.5.4) Carry out the trial balance.

4.5.5) Adjustment.

4.5.6) Carry out the balance sheet.

4.5.7) Carry out the closure of proceedings

4.6) Mercantile legislation applicable to the processing of accounting documentation.

4.6.1) Rules and procedures of the legalisation of the mandatory accounting books.

4.6.2) Upkeep, probative value and secret of the accounting.

4.6.3) Rules to carry out and presentation of the inventory and annual accounts.

4.7) Cash account management.

4.7.1) Documents and ways to charge and pay: cheque, bill of exchange, promissory note, receipt.

4.7.2) Calculation and filling out pay and charge documents.

4.7.3) Auxiliary banking books.

4.7.4) Record of commercial paper to charge and pay.

4.7.5) Checking and forecasting the cash flow.


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4.8) Computing programs.

4.8.1) Computing processing of the accounting.

4.8.2) Accounting application.

• Requirement for the installation.


• Maintenance routines and look up the files.


4.8.3) Applications of the cash account.

• Requirements of the installation.


• Maintenance routines and look up the files.


5). FINANCIAL AND INSURANCE PRODUCTS AND SERVICES. BASIC

5.1) Spanish financial system.

5.1.1) Bank of Spain.

5.1.2) Official credit.

5.1.3) Private Banking

5.1.4) Other financial institutions.

5.2) Bank products and operations.

• Current account.

• Savings account.

• Term deposit.

5.2.2) Active operations.

• Commercial bill discount.

• Loan.

• Credits.


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5.2.3) Banking

• Opening accounts.

• Direct billing and deposit.

• Transfers.

• Buy and sell foreign currency.

• Debit recovery of commercial bills.

• Traveller’s cheques.

• Credit cards.

• Custody of assets.

• Safes.

5.3) Application of mercantile and financial calculation to bank operations.

5.3.1) Simple Capitalisation: interest and commissions.

5.3.2) Simple actualisation: Discount.

5.3.3) Financial equivalence.

• Common maturity.

• Average maturity.

5.3.4) Compound capitalisation.

5.3.5) Compound update.

5.3.6) Incomes.

• Financial value of incomes.

• Classification of incomes.

• Constant income.

• Variable income.

• Application of tables and coefficients to calculate the loans amortization rate.

5.4) Stock Exchange products and operations.

5.4.1) Stock Market.

• Characteristics of the Spanish Stock Market.

• National Securities Market Commission

• Securities firms.

• Stock Market: Objectives and working.

• Securities.

• Fixed-income security.


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• Variable income security.

• Short term financial assets.

5.4.2) Operations of buy and sell securities.

5.4.3) Application of the mercantile and financial calculation to the stock exchange operations.

5.5) Insurance entities

5.5.1) Private insurance.

• Insurance policy.

• Insurance premium.

• Types of insurances.

5.5.2) Insurance contracting.

• Life, property, travel, vehicles.

• Elements of the contract.

• Types of contracts.

5.5.3) Pension plans and funds.

• Application de tariffs and coefficients.

• Determination of premiums and expenses of the insurance contracts.

5.6) Administrative management.

5.6.1) Bank administrative process.

• Departments.

• Functions.

• Printed papers and basic documentation.

5.6.2) Insurance administrative process.

• Organisation of an insurance office mode.

• Departments.

• Functions.


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5.7) Forms and basic documentation.

5.7.1) Procedures and techniques to negotiate and sell to clients.

5.7.2) Client’s usual requirements about the financial products and services of insurances.

5.7.3) Types of clients.

5.7.4) Steps in selling financial product or service.

5.7.5) Process and procedures of negotiation.

5.7.6) Simulation of model situations of informing and selling financial and insurance products and services.

6). – PRINCIPLES OF THE PUBLIC ADMINISTRATION MANAGEMENT.

6.1) Law and society.

6.1.1) Society.

6.1.2) Law.

6.1.3) Law sources.

6.1.4) Division of powers.

6.1.5) The hierarchy of the rules.

6.1.6) The rules and its publication.

6.1.7) State organisation and the UE.

6.1.8) Politic and administrative organisation.

• Central Government.

• Autonomous communities.

• Local Government.

6.1.9) UE Organisation.

6.1.10) Information and citizen attention.

6.1.11) Right to information.

• Types of information.

• Civic participation in the Government.

6.1.12) Offices of information and citizen attention.


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6.2) Financial Administration.

6.2.1) General State Budget: basic aspects.

• Elements of the budget.

• Types of budgets.

• Making the budgets.

• Process and procedures of budget approval.

6.2.2) Budget implementation.

• General principles.

• Contract type.

• Contracting Works.

• Contracting supplies.

• Contracting services.

6.3) Human Resources Administration.

6.3.1) The access to Public Service.

• Jobs provision.

• List of jobs.

• Contracting people to work in the Public Service.

6.3.2) Administrative status.

6.3.3) Rights of the Government employees.

• Representation and negotiation In Public Service.

• Duties, incompatibility and responsibilities of the Government employees.

6.4) Administrative procedures

6.4.1) Principles.

6.4.2) Steps pf the procedure.

6.4.3) Claims and complaints.

6.4.4) Appeals: kinds

6.4.5) Contentious Administrative Proceedings.

6.5) Processing of the documentation in Public Service.


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6.5.1) Process and procedures of distribution and transmission of information and documentation.

6.5.2) Organisation of the document collection.

6.5.3) Description of document collections.

6.5.4) Filling out standard document of the Public Service.

7). – COMPUTING PROGRAMS

7.1. Basic computing

7.1.1) Data processing

7.1.2) Hardware

7.1.3) Internal data representation.

7.1.4) Software.

7.2) Operating systems.

7.2.1) Basic functions of an operating system. Single user and multi-

user operating systems.

7.2.2) Use of single user operating systems.

7.2.3) User environments.

7.2.4) Local and teleprocessing nets.

7.3) Word processors.

7.3.1) Structure and functions of a word processor.

7.3.2) Installation and loading of word processors.

7.3.3) Document design.

• Document format.

• Format line.

• Page format.

• Column format.

• Tables.

• Column and cell format.


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7.3.4) Text editing.

• Functions of editing.

• Procedures of writing, inserting and erasing texts.

• Procedures of searching and replacing texts.

• Operations with text blocks.

• Procedures to emphasize texts.

• Automatic numbering of lines. Headers and bottom notes.

• Work procedures with several texts.

• Insert graphics.

• Spelling checker and synonym dictionaries.

7.3.5) File management.

• Procedures of search, recovery and record of text files.

• Execute the operating system orders from the word processor.

• Procedures of file protection.

7.3.6) Text printing.

• Printing control.

• Printer configuration.

• Procedures of text printing.

• Procedures of file printing.

7.3.7) Use of macros and mathematical functions.

7.3.8) Creation of index and summary.

7.4) Spreadsheet

7.4.1) Structures and function of spreadsheets.

7.4.2) Installation and loading of spreadsheets.

7.4.3) Spreadsheets design.

• Capacity of the work hour.

• Work hour format.

• Lines, columns and cells.

• Data format.

• Omission format.

• Procedures to relate lines, columns and cells.

• Procedures to establish ranges.

7.4.4) Spreadsheets edition.


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• Procedures of data introduction

• Procedures of data movements.

• Procedures of calculation.

• Procedures of presentation.

• Procedures of using formulae.

• Work procedures with several spreadsheets.

7.4.5) File management.

• Procedures of searching and recovering spreadsheets.

• Procedures of recording spreadsheets.

7.4.6) Work sheets printing.

• Printing control.

• Procedures of printing work sheets.

• Procedures of file printing

• Procedures of formulae printing.

• Procedures of graphic printing.

7.4.7) Use of macros.

7.4.8) Graphic representation of spreadsheets.

7.5) Data base

7.5.1) Structure and functions of a data base.

7.5.2) Kinds of data base.

7.5.3) Documentary data base.

7.5.4) Installation and loading of data base.

7.5.5) Data base design.

7.5.6) Use of data base.

• Procedures of searching and recovery files and records

• Procedures of recording information.

• Procedures of modifying and erasing of files and archives.

• Consulting procedures

• Printing procedures.

• Data protection procedures.

7.6) Graphic and desktop publishing applications.


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7.6.1) Structure and functions of graphic and desktop publish applications.

7.6.2) Installation and loading of graphic and desktop publishing

7.6.3) Types of endured graphics.

7.6.4) Graphic design procedures.

7.6.5) Presentation graphics procedures.

7.6.6) Procedures of graphic integration of documents.

7.6.7) Procedures of graphic searching, recovering and recording.

7.6.8) Data protection procedures.

7.7) Interoperations between applications of word processors, spreadsheets, graphics and data base.

7.8) Integrated software package program

7.8.1) Objectives and functions of integrated software package

program.

7.8.2) Installation and loading of the integrated software package program.

7.8.3) Integrated software package program modularity.

7.8.4) Import- export procedures.

8). - PROFESSIONAL TRAINING

8.1) Occupational health

8.1.1) Conditions of work and health. Occupational health and better

quality of life.


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8.1.2) Risk factors.

• Physicals, chemicals, biological, organizational.

• Prevention and protection measures.

8.1.3) Practical cases.

8.1.4) Action priorities and sequences in case of accidents.

8.1.5) Application techniques of first aid.

• Consciousness/unconsciousness.

• Cardiopulmonary resuscitation.

• Traumatisms.

• Rescue and transport of injured

8.2) Legislation and employment relationships.

8.2.1) Labour laws.

• Core labour standards

• Employment relationship.

• Hiring modes.

• Suspension and extinction.

8.2.2) Committee on Social Security and other Benefits.

8.2.3) Administrative Organs.

8.2.4) Collective labour agreement. Collective bargaining.

8.3) Orientation and sociolabour incorporation.

8.3.1) Labour market. Structure. Environment perspectives.

8.3.2) The process of job searching. Information sources. Supply and demand mechanism and selection.

8.3.3) Self employment initiatives. The business. Kind of business. Procedures to constitute small business.

8.3.4) Auto orientation resources. Analyze your own professional potential and your personal interests. Make professional training programs. Make the final decision.


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9). – TRAINING IN WORKCENTRE

9.1) Information and attention to any application, request, solicitation or consult.

9.2) Determination of the business or organization performance framework in developing its business, organizational structure, hierarchical and legal.

9.3) Identification of the functions of the different employees in the organizative framework of the company.

9.4) Identification of the different departmental itineraries through which the communication flows. The external and the internal and identify the receivers.

9.5) Use the office resources and equipments to transmit the information in and out of the organization.

9.6) Inform in a clear, fast and exact way, transmitting the best image of the company with a kind and respectful treatment.

9.7) Apply the priority, confidentiality and access established criteria to the information to transmit.

9.8) Writing and filling out the documentation and information in every step of the administrative process.

9.9) Use the office resources and equipments in writing the documents and application forms.

9.10) Identify the information object and also the process and the path.

9.11) Issue invoices, receipts, delivery notes, orders, bill of exchange, letters, official letter, registered mail, looking up in the files or base data and using the adequate means.

9.12) Issue of payslips, monthly TC-1, TC-2, TC2-1 applying the sector collective labour agreement and the company policies.


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9.13) Filling out warehouse cards applying the criteria of established stock value.

9.14) Application of the established classification, register and file systems.

9.15) Document reception, coding, verifying and filing of the sent and received information.

9.16) Record of the entries and outgoings of mail, people and calls.

9.17) Use of the adequate resources and equipments.

9.18) Application of the established safety and protection systems for the information and documentation.

9.19) Carry out accounting records applying the company established in the coding in the official and auxiliary books and /or in computer files.

9.20) Identification of the general administrative management and particularly the accounting management, in the temporary framework when the company carry out different records and reports.

9.21) Document identification.

9.22) Application of charge and credit method, using the adequate accounts to record the operations generated by the business.

9.23) Application of the criteria to fulfil the activities established by the company organization chart and each job position.


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STUDY PROGRAM TO BE “ADMINISTRATIVE”

THEORY PRACT.

1).- COMMUNICATION, FILE OF INFORMATION AND KEYBOARD

OPERATIVE 160

1.1) The Company and its environment

1.2) The communication and its processing

2).- ADMINISTRATIVE MANAGEMENT OF BUYING AND SELLING 95

2.1) Supply.

2.2) Control and stock management

2.3) Optimum and minimum stock

2.4) Commercialisation

2.5) Taxes in buying and selling operations: VAT

2.6) Mercantile Legislation applied to buying and selling.

2.7) Mercantile calculation referred to the buy and sale operations.

2.8) Processing of the information documentation

3).- ADMINISTRATIVE MANAGEMENT OF HUMAN RESOURCES 95

3.1) Introduction to Labour Legislation

3.2) Work contract

3.3) Social Security System

3.4) Work remuneration

3.5) Labour relationship and employee representation in the company

4).- GENERAL AND CASH ACCOUNTING 160

4.1) Company activity

4.2) Business patrimony

4.3) Accounting methodology

4.4) National Plan of Accounts

4.5) Different scenarios to develop basic accounting cycles.

4.6) Mercantile Legislation applicable to the processing of the accounting documentation.

4.7) Cash account management

4.8) Computing programs

5).- FINANCIAL AND INSURANCE PRODUCTS AND SERVICES:

BASIC 130

5.1) Spanish financial system

5.2) Banking

5.3) Application of the mercantile and financial calculation to bank operations.

5.4) Stock exchange products and operations

5.5 Insurance entities

5.6) Administrative management

5.7) Forms and basic documentation


30

STUDY PROGRAM TO BE "ADMINISTRATIVE"

THEORY PRACT.

6).- PUBLIC ADMINISTRATION MANAGEMENT. 95

6.1) Law and society

6.2) Financial administration

6.3) Human Resources Administration

6.4) Administrative procedures

6.5) Processing of the communication in Public Service

7).- COMPUTING PROGRAMS 160

7.1) Basic computing

7.2) Operating systems

7.3) Word processors

7.4) Spreadsheets

7.5) Data base

7.6) Graphic and desktop publishing applications

7.7) Interoperations between applications

7.8) Integrated software pack program

8).- PERSONAL TRAINING 65

8.1) Occupational health

8.2) Legislation and employment relationships.

8.3) Orientation and sociolabour incorporation.

9).- TRAINING IN WORKCENTRE 340

9.1) Information and attention to any application, request, solicitation or consult.

9.2) Determination of the business or organization performance framework in developing its business, organizational structure, hierarchical and legal.



9.5) Use the office resources and equipments to transmit the information in and out of the organization..

9.6) Inform in a clear, fast and exact way, transmitting the best image of the company with a kind and respectful treatment.


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STUDY PROGRAM TO BE "ADMINISTRATIVE"

THEORY PRACT.

9.7) Apply the priority, confidentiality and access established criteria to the information to transmit.

9.8) Writing and filling out the documentation and information in every step of the administrative process.

9.9) Use the office resources and equipments in writing the documents and application forms.

9.10) Identify the information object and also the process and the path.

9.11) Issue invoices, receipts, delivery notes, orders, bill of exchange, letters, official letter, registered mail, looking up in the files or base data and using the adequate means.

9.12) Issue of payslips, monthly TC-1, TC-2, TC2-1 applying the sector collective labour agreement and the company policies.

9.13) Filling out warehouse cards applying the criteria of established stock value.

9.14) Application of the established classification, register and file systems.

9.15) Document reception, coding, verifying and filing of the sent and received information.

9.16) Record of the entries and outgoings of mail, people and calls.

9.17) Use of the adequate resources and equipments.

9.18) Application of the established safety and protection systems for the information and documentation.

9.19) Carry out accounting records applying the company established in the coding in the official and auxiliary books and /or in computer files.

9.20) Identification of the general administrative management and particularly the accounting management, in the temporary framework when the company carries out different records and reports.

9.21) Document identification.

9.22) Application of charge and credit method, using the adequate accounts to record the operations generated by the business.

9.23) Application of the criteria to fulfil the activities established by the company organization chart and each job position.

SUMA HORAS: 960 340

TOTAL HORAS: 1300