barangay health services nc ii

COMPETENCY-BASED CURRICULUM

Sector:

HEALTH, SOCIAL AND OTHER COMMUNITY DEVELOPMENT SERVICESQualification:

BARANGAY HEALTH SERVICES NC II

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

East Service Road, South Superhighway, Taguig City, Metro Manila

Table of Contents

Page

A. Course Design.........................................................................................................1-7

B. Modules of Instruction..........................................................................................8-111

BASIC COMPETENCIES MODULES.........................................................................8

Participating in Workplace Communication......................................................9-13

Working in a Team Environment....................................................................14-16

Practicing Career Professionalism.................................................................17-20

Practicing Occupational Health and Safety Procedures.................................21-25

COMMON COMPETENCIES MODULES.................................................................26

Implementing and monitor infection control policies and procedures.............27-30

Responding effectively to difficult/challenging behavior.................................31-34

Applying basic first aid....................................................................................35-38

Maintaining high standards of patient services...............................................39-43

CORE COMPETENCIES MODULES.......................................................................44

Working within a community development framework...................................45-50

Preparing for work in the community..............................................................51-57

Supporting community resources...................................................................58-66

Providing primary/residential care..................................................................67-72

Supporting community participation...............................................................73-77

Recruiting and coordinating volunteers..........................................................78-82

Responding holistically to client issues..........................................................83-94

Developing and providing health education program in the community.......95-101

Implementing health promotion and community interventions....................102-111

COURSE DESIGN

COURSE TITLE : Barangay Health Service NC II

NOMINAL DURATION : 560 Hours

COURSE DESCRIPTION :

The course is designed to develop the knowledge, skills and attitudes of Barangay Health Service NC II in accordance with industry standards. It covers core competencies to: work within a holistic community development framework, prepare for worker in the community service industry, support community resources, provide primary residential care, support community participations, recruit and coordinate project and implement health promotion and community intervention.

ENTRY REQUIREMENTS:

Trainees or students wishing to enroll in this course qualification should possess the following requirements:

16 years old and above Must pass the trainability/aptitude test Can communicate effectively both orally and in written form Physically, emotionally and mentally fit Can perform basic mathematical computation Preferably based in a certain barangay With good reputation in the community

This list does not include specific institutional requirements such as educational attainment, appropriate work experience, and others that may be required of the trainees by the school or training center delivery this TVET program.

CBC Barangay Health Services NC II - 1 -

COURSE STRUCTURE:

BASIC COMPETENCIES(26 hours)

Units of Competency Module Title Learning Outcomes Nominal

Duration1. Participate in

workplace communication

1.1 Participating in workplace communication

1.1.1 Obtain and convey workplace information

1.1.2 Participate in workplace meeting and discussion

1.1.3 Complete relevant work-related documents

4 hours

2. Work in a team environment

2.1 Working in a team environment

2.1.1 Describe and identify team role and responsibility

2.1.2 Identify own role and responsibility within team

2.1.3 Work as a team member

4 hours

3. Practice career professionalism

3.1 Practicing career professionalism

3.1.1 Integrate personal objectives with organizational goals.

3.1.2 Set and meet work priorities.3.1.3 Maintain professional growth

and development.

6 hours

4. Practice occupational health and safety procedures

4.1 Practicing occupational health and safety procedure

4.1.1 Identify hazards and risks4.1.2 Evaluate hazards and risks.4.1.3 Control hazards and risks.4.1.4 Maintain occupational health

and safety awareness.

12 hours

COMMON COMPETENCIES(42 hours)


Duration1. Implement and

monitor infection control policies and procedures

1.1 Implementing and monitoring infection control policies and procedures

1.1.1 Provide information to the work group about the organization’s infection control policies and procedures

1.1.2 Integrate the organization’s infection control policy and procedure into work practices.

1.1.3 Monitor infection control performance and implement improvements in practices.

10 hours



Duration2. Respond

effectively to difficult/ challenging behavior

2.1 Responding effectively to difficult/ challenging behavior

2.1.1 Plan responses2.1.2 Apply appropriate

responses2.1.3 Report and review

incident/s

10 hours

3. Apply basic first aid

3.1 Applying basic first aid

3.1.1 Assess the situation3.1.2 Apply basic first aid

techniques3.1.3 Communicate details of the

incident/event

12 hours

4. Maintain high standard of patient services

4.1 Maintaining high standard of patient services

4.1.1 Communicate appropriately with client/patients

4.1.2 Establish and maintain good interpersonal relationship with clients/patients

4.1.3 Act in a respectful manner at all times

4.1.4 Evaluate own work to maintain high standard of client/patient services

10 hours

CORE COMPETENCIES(492 hours)


Duration1. Work within a

community development framework

1.1 Working within a community development framework

1.1.1. Operate / work within a community development framework

1.1.2. Work with individuals and groups to achieve community development outcomes

1.1.3. Address individual issues arising when working within a community development framework

1.1.4. Work effectively with diversity in the community

60 hours

2. Prepare for work in the community service industry

2.1 Preparing for work in the community service industry

2.1.1 Access industry information and applicable local and national legislative guidelines

2.1.2 Identify future career/occupations opportunities in the community

2.1.3 Work in a team at all times

32 hours



Duration3. Support

community resources

3.1 Supporting community resources

3.1.1 Develop an information base of community

resources3.1.2 Establish a working

relationship with key people3.1.3 Apply strategies for linking

people3.1.4 Maintain community

facilities and resources

50 hours

4. Provide primary / residential care

4.1 Providing primary/ residential care

4.1.1 Outline terms of placement with client in care

4.1.2 Provide / mobilize domestic Support

4.1.3 Provide for client education, support and development

4.1.4 Contribute to reintegration of client

60 hours

5. Support community participation

5.1. Supporting community participation

5.1.1. Work with individuals / groups/ community to promote participation

5.1.2. Support existing community activities

50 hours

6. Recruit and coordinate volunteers

6.1 Recruiting and coordinating volunteers

6.1.1 Identify the needs and roles for volunteers in the community organization/s.

6.1.2 Recruit volunteers6.1.3 Orient volunteers to the

organization/s6.1.4 Monitor performance of

volunteers

60 hours

7. Respond holistically to client issues

7.1 Responding holistically to client issues

7.1.1 Evaluate the range of issues impacting on the client and on the delivery of appropriate service

7.1.2 Determine the course of action to be followed

7.1.3 Establish interpersonal relationship with the client that will enable all issues to be address

7.1.4 Provide a brief intervention as required

7.1.5 Respond appropriately to people who are vulnerable and at significant risk

7.1.6 Evaluate effectiveness of services provided to meet client needs

60 hours



Duration8. Develop and

provide health education program in the community

8.1 Developing and providing health education in the community

8.1.1 Develop the health education program

8.1.2 Organize the participants in the program

8.1.3 Coordinate the health teaching program

60 hours

9. Implement health promotion and community intervention

9.1 Implementing health promotion and community intervention

9.1.1 Identify community issues in preventive health care

9.1.2 Working within the educational framework of health promotion

9.1.3 Identify the health program/ activity required

9.1.4 Prepare program / activity plan

9.1.5 Deliver program / activity9.1.6 Evaluate program / activity

60 hours

RESOURCES:Equipment Weighing scale Oxygen gauges Oxygen tanks Blood pressure apparatus Stethoscope Ambu bag Cardiac board Cabinets (steel) for recordsTools/accessories Monkey wrench Screw driver Flashlight Radiophone

Supplies and materialsFirst Aid Kit

cotton balls gauze elastic bandage 1 inch ½ inch plaster forceps scissors suction catheter thermometer penlight splints


Drugs Ammonia Antiseptic solution Hydrogen peroxide Betadine 70% alcohol Antipuretics Oresol-anti- disorder

Office Supplies Bond papers Folder Ballpen/pencil Paper clips Nutrition chart Growth chart Manila paper Forms (for patient’s record)

Office Supplies Broom, Tambo, Tingting Floor mop Soap/detergent Waste cans (color coded) Basins

ASSESSMENT METHODS: Observation and oral questioning Observation of performance Demonstration and oral questioning Practical examination Case work reports Interview Third party report Portfolio Lecturette Role playing

COURSE DELIVERY: Lecture/Dscussion Demonstration Case studies Film showing Field visitation to local barangay Simulation of work place On the job training and practice Assignment Work plans and schedules Role play


TRAINERS QUALIFICATIONS – HEALTH SERVICE SECTOR

BARANGAY HEALTH SERVICES - NC IITRAINER QUALIFICATION (TQ II)

Must be a licensed doctor, registered nurse or certified emergency medical technician or certified midwife with background/orientation on health care services

Must have undergone training in Training Methodology II (TM II) Must be mentally, emotionally and physically fit Must be of good moral character Must have at least 2 years experience in the health service industry


MODULES OF INSTRUCTION

BASIC COMPETENCIES


BASIC COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATIONS

MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATIONS

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required to obtain, interpret and convey information in response to workplace requirements.

NOMINAL DURATION : 4 hours

PREREQUISITE : Receive and Respond to Workplace Communication. (NCI)

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/ trainees must be able to:

LO1. Obtain and convey workplace information

LO2. Complete relevant work related documents.

LO3. Participate in workplace meeting and discussion.


LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION

ASSESSMENT CRITERIA:

1. Specific relevant information is accessed from appropriate sources.2. Effective questioning and active listening and speaking are used to gather and

convey information.3. Appropriate medium is used to transfer information and ideas.4. Appropriate non-verbal communication is used.5. Appropriate lines of communication with superiors and colleagues are identified

and followed.6. Defined work procedures for the location and storage of information are used.7. Personnel interaction is carried out clearly and concisely.

CONTENTS:

Parts of speech Sentence construction Effective communication

CONDITION:

The students/ trainees must be provided with the following: Writing materials (pen & paper) References (books) Manuals

METHODOLOGIES:

Group discussion/interaction Assignment method Competency-based learning materials method

ASSESSMENT METHODS:

Written test Practical performance test Interview


LO2. COMPLETE RELEVANT WORK RELATED DOCUMENTS

ASSESSMENT CRTERIA:

1. Ranges of forms relating to conditions of employment are completed accurately and legibly.

2. Workplace data is recorded on standard workplace forms and documents.3. Basic mathematical process is used for routine calculations.4. Errors in recording information on forms. Documents are identified and rectified.5. Reporting requirements to superior are completed according to enterprise

guidelines.

CONTENTS:

Basic mathematics Technical writing Types of forms

CONDITION:

The students/trainees must be provided with the following: Paper Pencils / ball pen Reference books Manuals

METHODOLOGIES:

Group discussion/Interaction Assignment method Competency-based learning materials method

ASSESSMENT METHODS:

Written test Practical! performance test Interview


LO3. PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION


1. Team meetings are attended on time.2. Own opinions are clearly expressed and those of others are listened to without

interruption.3. Meeting inputs are consistent with the meeting purpose and establish protocols.4. Workplace interaction are conducted in a courteous manner appropriate to

cultural background and authority in the enterprise procedures.5. Questions about simple routine workplace procedures and matters concerning

conditions of employment are asked and responded.6. Meeting outcomes are interpreted and implemented.

CONTENTS:

Sentence construction Technical writing Recording information

CONDITION:

The students/trainees must be provided with the following: Paper Pencils/ball pen References (books) Manuals

METHODOLOGIES:

Group discussions/interaction Assignment method Competency-based learning materials method

ASSESSMENT METHODS:

Written test Practical / performance test Interview


BASIC COMPETENCY : WORK IN A TEAM ENVIRONMENT

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTOR : This module covers the knowledge, skills, and attitudes required in order to relate in a work-based environment.


QUALIFICATION LEVEL : NC II

PREREQUISITE : TEAMWORK (NC I)


Upon completion of this module the students/ trainees must be able to:

LO1. Describe and identify team role and responsibility in a team.

LO2. Describe work as a team.


LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM


1. Role and objective of the team is identified.2. Team parameters, relationships and responsibilities are identified.3. Individual role and responsibilities within team environment are identified.4. Roles and responsibilities of other team members are identified and recognized.5. Reporting relationships within team and external to team are identified.

CONTENTS:

Team role. Relationship and responsibilities Role and responsibilities with team environment. Relationship within a team.

CONDITION:

The students/ trainees must be provided with the following: SOP of workplace Job procedures Client / supplier instructions Quality standards Organizational or external personnel

METHODOLOGIES:

Group discussion/interaction Case studies Simulation

ASSESSMENT METHODS:

Written test Observation Simulation Role playing


LO2. DESCRIBE WORK AS A TEAM MEMBER


1. Appropriate forms of communication and interactions are undertaken.2. Appropriate contributions to complement team activities and objectives were

made.3. Reporting using standard operating procedures followed.4. Development of team work plans based from role team were contributed.

CONTENTS:

Communication process Team structure / team roles Group planning and decision making

CONDITION:

The students I trainees must be provided with the following: SOP of workplace Job procedures Organization or external personnel

METHODOLOGIES:

Group discussion/interaction Case studies Simulation

ASSESSMENT METHODS:

Observation of work activities Observation through simulation or role play Case studies and scenarios.


BASIC COMPETENCY : PRACTICE CAREER PROFESSIONALISM

MODULE TITLE : PRACTICING CAREER PROFESSIONALISM

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes in promoting career growth and advancement, specifically; to integrate personal objectives with organizational goals set and meet work priorities and maintain professional growth and development.



Upon completion of this module, the trainee/student must be able to:

LO1. Integrate personal objectives with organizational goals

LO2. Set and meet work priorities

LO3. Maintain professional growth and development


LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS


1. Personal growth and work plans towards improving the qualifications set for professionalism are achieved.

2. Intra- and interpersonal relationship in the course of managing oneself based on performance evaluation is maintained.

3. Commitment to the organization and its goal is demonstrated in the performance of duties.

4. Practice of appropriate personal hygiene is observed.5. Job targets within key result areas are attained.

CONTENTS:

Personal Development-Social Aspects: Intra and Interpersonal Development Organizational Goals Personal Hygiene and Practices Code of Ethics

CONDITION:

The students/trainees must be provided with the following: Workplace Code of Ethics Organizational Goals Hand outs and PD-Social Aspects CD’s, VHS tapes, transparencies

METHODOLOGIES:

Group discussion/interaction Simulation Demonstration/practical hands-on exercises Competency-based learning materials method

ASSESSMENT METHODS:

Role play Interview Written examination


LO2. SET AND MEET WORK PRIORITIES


1. Competing demands to achieve personal, team and organizational goals and objectives are prioritized.

2. Resources are utilized efficiently and effectively to manage work priorities and commitments.

3. Practices and economic use and maintenance of equipment and facilities are followed as per established procedures.

4. Job targets within key result areas are attained.

CONTENTS:

Organizational KRAs Work Values and Ethical Standards Company policies on the use and maintenance of equipment

CONDITION:

The students/ trainees must be provided with the following Organizational KRA Work values and ethics Company policies and standards Sample job targets Learning Guides CD’s, VHS tapes, transparencies

METHODOLOGIES:

Group discussion/interaction Structured activity Demonstration/practical hands-on exercises Competency-based learning materials method

ASSESSMENT METHODS:

Role play Interview Written examination


LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT


1. Training and career opportunities relevant to the job requirements are identified and availed.

2. Licenses and/or certifications according to the requirements of the qualifications are acquired and maintained

3. Fundamental rights at work including gender sensitivity are manifested/observed

4. Training and career opportunities based on the requirements of industry are completed and updated.

CONTENTS:

Qualification Standards Gender and Development (GAD) Sensitivity Professionalism in the Workplace List of Professional Licenses

CONDITION:

The students/ trainees must be provided with the following: Quality Standards GAD handouts CD’s, VHS tapes on Professionalism in the Workplace Professional Licenses samples

METHODOLOGIES:

Group discussion/interaction Film viewing Role play/simulation

ASSESSMENT METHODS:

Demonstration Interview Written examination Portfolio assessment


BASIC COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required to comply with the regulatory and organizational requirements for occupational health and safety such as identifying, evaluating and maintaining OH & S awareness.




LO1. Identity hazards and risks

LO2. Evaluate hazards and risks

LO3. Control hazards and risks

LO4. Maintain occupational health and safety awareness


LO1. IDENTIFY HAZARDS AND RISKS


1. Workplace hazards and risks are identified and clearly explained.2. Hazards/Risks and its corresponding indicators are identified in with the company

procedures.3. Contingency measures are recognized and established in accordance with

organizational procedures.

CONTENTS:

Hazards and risks identification and control Organizational safety and health protocol Threshold limit value (TLV) OHS indicators

CONDITION:

The students/ trainees must be provided with the following: Workplace PPE Learning Guides Handouts Organizational Safety and Health Protocol OHS Indicators Threshold Limit Value Hazards/Risk Identification and Control CD’s, VHS tapes, transparencies

METHODOLOGIES:

Group discussion/Interaction Simulation Symposium Group dynamics

ASSESSMENT METHODS:

Situation analysis Interview Practical examination Written examination


LO2. EVALUATE HAZARDS AND RISKS


1. Terms of maximum tolerable limits are identified based on threshold limit values (TLV)

2. Effects of hazards are determined.3. OHS issues and concerns are identified in accordance with workplace

requirements and relevant workplace OHS legislation.

CONTENTS:

TLV table Phil OHS Standards Effects of hazards in the workplace Ergonomics Employees Compensation Commission (ECC) regulations

CONDITION:

The students/trainees must be provided with the following Handout on

- Phil. OHS Standards- Effects of hazards in the workplace- Ergonomics- ECC regulations

TLV Table CD’s, VHS tapes, transparencies

METHODOLOGIES:

Group discussion/interaction Situation analysis Symposium Film viewing Group dynamics

ASSESSMENT METHODS:

Interview Written examination Simulation


LO3. CONTROL HAZARDS AND RISKS


1. OHS procedures for controlling hazards and risk are strictly followed.2. Procedures in dealing with workplace accidents, fire and emergencies are

followed in accordance with the organization’s OHS policies.3. Personal protective equipment is correctly used in accordance with organization’s

OHS procedures and practices.4. Procedures in providing appropriate assistance in the event of workplace

emergencies are identified in line with the established organizational protocol.

CONTENTS:

Safety Regulations Clean Air Act Electrical and Fire Safety Code Waste management Disaster Preparedness and Management Contingency Measures and Procedures

CONDITION:

The students/trainees must be provided with the following: Handouts on

- Safety Regulations- Clean Air Act- Electrical and Fire Safety Code- Waste management- Disaster Preparedness and Management- Contingency Measures and Procedures- OHS Personal Records

PPE CD’s, VHS tapes, transparencies

METHODOLOGIES:

Group discussion/interaction Symposium Film viewing Group dynamics Self pace

ASSESSMENT METHODS:

Written Interview Case/situation analysis Simulation


LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS


1. Procedures in emergency related drill are strictly followed in line with the established organization guidelines and procedures.

2. OHS personal records are filled up in accordance with workplace requirements.3. PPE are maintained in line with organization guidelines and procedures.

CONTENTS:

Operational health and safety procedure, practices and regulations Emergency-related drills and training

CONDITION:

The students/trainees must be provided with the following:

Workplace PPE OHS personal records CD’s, VHS tapes, transparencies Health record

METHODOLOGIES:

Group discussion/interaction Simulation Symposium Film viewing Group dynamics

ASSESSMENT METHODS:

Demonstration Interview Written examination Portfolio assessment



COMMON COMPETENCIES


UNIT OF COMPETENCY : IMPLEMENT AND MONITOR INFECTION CONTROL POLICIES AND PROCEDURES

MODULE TITLE : IMPLEMENTING AND MONITORING INFECTION CONTROL POLICIES AND PROCEDURES

MODULE DESCRIPTION : This unit is concerned with infection control responsibilities of employees with supervisory accountability to implement and monitor infection control policy and procedures in a specific work unit or team within an organization. This unit does not apply to a role with organization-wide responsibilities for infection control policy and procedure development, implementation or monitoring.




LO1. Provide information to the work group about the organization’s infection control policies and procedures

LO2. Integrate the organization’s infection control policy and procedure into work practices

LO3. Monitor infection control performance and implement improvements in practices


LO1. PROVIDE INFORMATION TO THE WORK GROUP ABOUT THE ORGANIZATION’S INFECTION CONTROL POLICIES AND PROCEDURES


1. Relevant information about the organization’s infection control policy and procedures, and applicable industry codes of practice are accurately and clearly explained to the work group.

2. Information about identified hazards and the outcomes of infection risk assessments is regularly provided to the work group.

3. Opportunity is provided for the work group to seek further information on workplace infection control issues and practices.

CONTENT:

Infection control policy and procedures and relevant industry codes of practice

CONDITIONS:

Students/ trainees must be provided with the following:

Workplace location Tools and equipment appropriate to schedule housekeeping activities and to

monitor and maintain working condition Material relevant to the proposed activity and tasks


LO2. INTEGRATE THE ORGANIZATION’S INFECTION CONTROL POLICY AND PROCEDURE INTO WORK PRACTICES


1. Infection control policy and procedures are implemented by supervisor and members of the work group.

2. Liaison is maintained with person responsible for organization-wide infection control.

3. The Supervisor’s coaching support ensures that individuals/teams are able to implement infection control practices.

4. Work procedures are adopted to reflect appropriate infection control practice.5. Issues raised through consultation are dealt with and resolved promptly or

referred to the appropriate personnel for resolution.6. Workplace procedures for dealing with infection control risks and hazardous

events are implemented whenever necessary.7. Employees are encouraged to report infection risks and to improve infection

control procedures.

CONTENTS:

Infection control policy and procedures Management systems and procedures for infection control. Transmission and control of Communicable diseases Risk control measures

CONDITIONS:

Students/trainees must be provided with the following:




LO3. Monitor infection control performance and implement improvements in practices


1. Infection control hazardous events are investigated promptly to identify their cause in accordance with organization policy and procedures.

2. Work procedures to control infection risks are monitored to ensure compliance.3. Work procedures are regularly reviewed and adjusted to ensure improvements in

infection control practice.4. Supervisor provides feedback to team and individuals on compliance issues,

changes in work procedures and infection control outcomes.5. Training in work procedures is provided as required to ensure maintenance of

infection control standards.6. Inadequacies in work procedures and infection control measures are identified,

corrected or reported to designated personnel.7. Records of infection control risks and incidents are accurately maintained as

required.8. Aggregate infection control information reports are used to identify hazards, to

monitor an improve risk control methods and to indicate training needs.

CONTENTS:

Organizational procedures for monitoring and training. Basic understanding of communicable disease transmission.

CONDITIONS:




METHODOLOGIES:

Lecture/discussion Group discussion Demo return demo Film viewing Surface learning

ASSESSMENT METHODS:

Written exam Interview/oral exam Practical exam Direct observation


UNIT OF COMPETENCY : RESPOND EFFECTIVELY TO DIFFICULT/CHALLENGING BEHAVIOR

MODULE TITLE : RESPONDING EFFECTIVELY TO DIFFICULT/CHALLENGING BEHAVIOR

MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes to effectively respond to difficult or challenging behavior of patient.




LO1. Plan responses

LO2. Apply response

LO3. Report and review incidents


LO1. PLAN RESPONSES


1. Responses are planned to instances of difficult or challenging behavior to maximize the availability of other appropriate staff and resources.

2. Specific manifestations of difficult or challenging behavior are identified and strategies appropriate to these behaviors are planned as required.

3. Safety of self and others is given priority in responding to difficult or challenging behavior according to institutional policies and procedures.

CONTENTS:

OSH and issues relating to difficult and challenging behavior Institutional policies, procedures and strategies in dealing with difficult and

challenging behavior

CONDITIONS:





LO2. APPLY RESPONSE


1. Difficult or challenging behavior is dealt with promptly, firmly and diplomatically in accordance with institutional policy and procedures.

2. Communication is used effectively to achieve the desired outcomes in responding to difficult or challenging behavior.

3. Appropriate strategies are selected to suit particular instances of difficult or challenging behavior.

4. Employees are encouraged to report infection risks and to improve infection control procedures.

CONTENTS:

Dealing with difficult or challenging behavior according to institutional policy and procedures

Use company /institutional policy in reporting infection risks and improving infection control procedures

CONDITIONS:

Students/ trainees must be provided with the following:




LO3. REPORT AND REVIEW INCIDENTS


1. Incidents are reported according to institutional polices and procedures. 2. Incidents are reviewed with appropriate staff and suggestions appropriate to area

of responsibility are made. 3. Debriefing mechanisms and other activities are used and participated in.4. Advice and assistance is sought from legitimate sources when appropriate.

CONTENTS:

Instructions and guidance of health professionals involved with the care of patient/client

Institutional polices and procedures in reporting and reviewing incidents

CONDITIONS:




METHODOLOGIES:


ASSESSMENT METHODS:

Written exam Interview/ oral exam Practical exam Direct observation


UNIT OF COMPETENCY : APPLY BASIC FIRST AID

MODULE TITLE : APPLYING BASIC FIRST AID

MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes required to provide an initial response where First Aid is required. In this unit it is assumed that the First Aider is working under supervision and/or according to established workplace First Aid procedures and policies.





LO1. Assess the situation

LO2. Apply basic first aid techniques

LO3. Communicate details of the incident


LO1. ASSESS THE SITUATION


1. Physical hazards to self and casualty’s health and safety are identified.2. Immediate risks to self and casualty’s occupational health safety (OSH) are

minimized by controlling the hazard in accordance with OSH requirements.3. Casualty’s vital signs and physical condition are assessed in accordance with

workplace procedures.

CONTENTS:

Basic anatomy and physiology Company standard operating procedures (SOPs)

CONDITIONS:





LO2. APPLY BASIC FIRST AID TECHNIQUES


1. First Aid management is provided in accordance with established First Aid procedures.

2. Casualty is reassured in a caring and calm manner and made comfortable using available resources.

3. First Aid assistance is sought from others in a timely manner and as appropriate.4. Casualty’s condition is monitored and responded to in accordance with effective

First Aid principles and workplace procedures.5. Details of casualty’s physical condition, changes in conditions, management and

response are accurately recorded in line with organizational procedures.6. Casualty management is finalized according to his/her needs and First aid

principles.

CONTENTS:

Basic anatomy and physiology Dealing with confidentiality Knowledge of the First Aiders’ skills limitations Consideration of the welfare of the casualty Safe manual handling of casualty

CONDITIONS:

Students/ trainees must be provided with the following: Defibrillation units Pressure bandages Thermometers First Aid Kit Eyewash Thermal Blankets Pocket Face Masks Rubber Gloves Dressing Space device Cervical Collars Workplace location Tools and equipment appropriate to schedule housekeeping activities and to



LO3. COMMUNICATE DETAILS OF THE INCIDENT


1. Appropriate medical assistance is requested using relevant communication media and equipment.

2. Details of casualty’s condition and management activities are accurately conveyed to emergency services/relieving personnel.

3. Reports to supervisors are prepared in a timely manner, presenting all relevant facts according to established company procedures.

CONTENTS:

OSH legislation and regulations Safe manual handling of casualty Report preparation Communication skills

CONDITIONS:

Students/ trainees must be provided with the following: Mobile phone Satellite phones HF/VHF radio Flags Flares Two-way radio Email Electronic equipment Workplace location Tools and equipment appropriate to schedule housekeeping activities and to


METHODOLOGIES:


ASSESSMENT METHODS:



UNIT OF COMPETENCY : MAINTAIN HIGH STANDARDS OF PATIENT SERVICES

MODULE TITLE : MAINTAINING HIGH STANDARDS OF PATIENT SERVICES

MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes required in the maintenance of high standards of patient services.





LO1. Communicate appropriately with patients

LO2. Establish and maintain good interpersonal relationship with patients

LO3. Act in a respectful manner at all times

LO4. Evaluate own work to maintain a high standard of patient service


LO1. COMMUNICATE APPROPRIATELY WITH PATIENTS


1. Effective communication strategies and techniques are identified and used to achieve best patient service outcomes.

2. Complaints are responded to in accordance with organizational policy to ensure best service to patients.

3. Complaints are dealt with in accordance with established procedures.4. Interpreter services are accessed as required.5. Action is taken to resolve conflicts either directly, where a positive outcome can

be immediately achieved, or by referral to the appropriate personnel.6. Participation in work team is constructive and collaborative and demonstrates an

understanding of own role.

CONTENTS:

Roles and responsibilities of self and other workers within the organization Dealing with complaints and conflict

CONDITIONS:





LO2. ESTABLISH AND MAINTAIN GOOD INTERPERSONAL RELATIONSHIP WITH PATIENTS


1. Rapport is established to ensure the service is appropriate to and in the best interests of patients.

2. Effective listening skills are used to ensure a high level of effective communication and quality of service.

3. Patient concerns and needs are correctly identified and responded to responsibility and accordingly established procedures and guidelines.

4. Effectiveness of interpersonal interaction is consistently monitored and evaluated to ensure best patient service outcomes.

CONTENTS:

Listening skills Client/patient issues referred to appropriate health professional

CONDITIONS:





LO3. ACT IN A RESPECTFUL MANNER AT ALL TIMES


1. Respect for differences is positively, actively and consistently demonstrated in all work.

2. Confidentiality and privacy of patients is maintained.3. Courtesy is demonstrated in all interactions with patients, visitors, carers and

family.4. Assistance with the care of patients with challenging behaviors is provided in

accordance with established procedures.5. Techniques are used to manage and minimize aggression.

CONTENTS:

Organizational policies and procedures for privacy and confidentiality of information provided by patients and others

Procedures in caring of patients with challenging behaviors Techniques in managing and minimizing aggression

CONDITIONS:





LO4. EVALUATE OWN WORK TO MAINTAIN A HIGH STANDARD OF PATIENT SERVICE


1. Advice and assistance is received or sought from appropriate sources on own performance.

2. Own work is adjusted, incorporating recommendations that address performance issues, to maintain the agreed standard of patient support.

CONTENTS:

Cultures relevant to the particular service Institutional policy on patient rights and responsibilities

CONDITIONS:




METHODOLOGIES:


ASSESSMENT METHODS:




CORE COMPETENCIES


UNIT OF COMPETENCY : WORK WITHIN THE COMMUNITY DEVELOPMENT FRAMEWORK

MODULE TITLE : WORKING WITHIN THE COMMUNITY DEVELOPMENT FRAMEWORK

MODULE DESCRIPTOR : This unit covers knowledge, skills required for within the community development framework. A community development framework may include a range of methods designed to strengthen and develop communities by enhancing individual and group capacity to confidently engage with community structures and to address problems and issues.Application of a community development framework may be undertaken within the scope of or in conjunction with a range of work roles/areas in the education activities and working with groups to address issues.



SUMMARY OF LEARNING OUTCOMES :

Upon completion of this module the trainee / candidate must be able to:

LO1. Operate/work within a community development program

LO2. Work with individuals and groups to achieve community development outcomes

LO3. Address individual issues arising when working within a community development framework

LO4. Work effectively with diversity in the community

LO1. OPERATE WITHIN A COMMUNITY DEVELOPMENT FRAMEWORK


1. Work undertaken reflected a current working knowledge and understanding of community development vision and mission.

2. Work reflected a commitment to empowering individuals to resolve their issues through enhancing skills, accessing appropriate support and working with others in the community who share concerns and issues

3. Work is based on a demonstrated understanding of the interrelationships of the needs and rights of the individual, the family, the community and society.

4. Work reflected a demonstrated understanding of the impact of current and changing social, political and economic contexts

5. Work undertaken reflected an application of:- Accepted standards of ethical practice- The principles of social justice, human rights, anti discrimination and

confidentiality- Relevant occupational health and safety and equal employment opportunity

principles and practices- The impact of worker’s own value base and values within a community

development framework

CONTENTS:

Work roles and personal authority Technical report writing Reflective listening Referral system Communication skills and IPR skills Community diagnosis

CONDITIONS:


Workplace location Tools and equipment

- Sound system- Microphone- Blackboard

Material relevant to the proposed activity and tasks- Pen and paper- Board writing material

METHODOLOGIES:

Lecture Case studies Film showing Field visitation to local Barangay

ASSESSMENT METHODS:

Observation of work activities Observation of simulation and/or role play Written tasks Relevant formal and information education / training courses Case studies and scenarios Interviews/questioning Role play

LO2. WORK WITH INDIVIDUALS AND GROUPS TO ACHIEVE COMMUNITY DEVELOPMENT OUTCOMES


1. Details of relevant individual and group issues are identified.2. Relevant approaches to working with individual and groups are assessed in

order to ensure needs are met3. Relevant community structures are identified and utilized to maximize outcomes

for individuals and groups4. Advice and information is provided to groups and individuals as required to

ensure they are fully informed about relevant issues and opportunities.

CONTENTS:

Work roles and personal authority Technical report writing Reflective listening Referral system Oral Communication skills Community structured diagnosis

CONDITIONS:


Workplace location Tools and equipment - Sound system - Microphone - Blackboard Material relevant to the proposed activity and tasks - Pen and paper

- Board writing material

METHODOLOGIES:


ASSESSMENT METHODS:


LO3. ADDRESS INDIVIDUAL ISSUES ARISING WHEN WORKING WITHIN A COMMUNITY DEVELOPMENT FRAMEWORK


1. Appropriate interpersonal skills are employed to provide a first point of contract where individual stories are heard and understood

2. The capacity to address individual issues is assessed3. Appropriate referrals are provided both within and outside the organization to

ensure individual issues will be addressed4. Relevant facilitation skills are employed to assist individuals to identify the most

appropriate course of action to ensure their issues are addressed5. All work reflected knowledge and understanding of the impact to address

individual issues and meeting duty of care

CONTENTS:

Work roles Technical report writing Reflective listening Referral system IPR skills and oral communication skills

CONDITIONS:

Students/trainees must be provided with the following: Workplace location Tools and equipment



METHODOLOGIES:


ASSESSMENT METHODS:

Observation of work activities Observation of simulation and/or role play Written tasks Relevant formal and information education/training courses Case studies and scenarios Interviews/questioning

LO4. WORK EFFECTIVELY WITH DIVERSITY IN THE COMMUNITY


1. Application of work processes which aim to minimize the impact of own personal biases and experiences are reflected.

2. Respect and understanding of individual work differences are reflected.3. Recognition of the positive contribution of diversity of work in the community is

reflected.4. Work processes are adapted as appropriate to meet the specific cultural and

linguistic needs of individuals.

CONTENTS:

Work roles and personal authority Technical report writing Reflective listening Referral system Communication skills and IPR skills Community diagnosis

CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


UNIT OF COMPETENCY : PREPARE FOR WORK IN THE COMMUNITY

MODULE TITLE : PREPARING FOR WORK IN THE COMMUNITY

MODULE DESCRIPTOR : This unit covers knowledge, skills required to interpret legal and procedural requirements of the community service industry. It requires the ability to access industry information and applicable legislative guidelines. It also requires a knowledge of identifying and accessing future learning opportunities. These work functions would be carried out under supervision within organizational guidelines.





LO1. Access industry information and applicable legislative guidelines

LO2. Identify future career / occupations opportunities in the community

LO3. Work in a team at all times

LO1. ACCESS INDUSTRY INFORMATION AND APPLICABLE LEGISLATIVE GUIDELINES


1. A range of legislation and procedural requirements relevant to employment in the community services industry is accessed.

2. Key community services industry organizations able to provide information and assist individuals and enterprise are identified.

3. Various roles are identified and current knowledge reflected an understanding of employee and employer rights and responsibilities

4. Commitment to comply with applicable legislative and procedural requirements are conducted and/or demonstrated

CONTENTS:

Legislation, regulations and codes or practice applicable to specific community service functions

Types of community services and organizations and function Terms and conditions of employment Workplace community channels and procedures Principles of effective communication OHS issues and requirements Communication Work in Team Process workplace documentation Problem solving Different work modes:

- Developmental- Service delivery- Client centered- Participatory- Community development- Community education- Case Management- Working with families

Holistic and client-centered care Client needs and rights including duty of care Principles of access and equity Child protection Work role and responsibilities

CONDITIONS:

Students/trainees must be provided with the following: Workplace location Tools and equipment


Material relevant to the proposed activity and tasks- Pen and paper- Board writing material- TV- LCD

METHODOLOGIES:

Assignment instructions Work plan and schedules Lectures Film showing

ASSESSMENT METHODS:

Questioning Observation through demonstration Portfolio

LO2. IDENTIFY FUTURE CAREER / OCCUPATIONS OPPORTUNITIES IN THE COMMUNITY


1. Industry sectors and possible career directions in the services industry or organizations are identified and discussed with appropriate persons.

2. Personal values and attitudes regarding work and business are taken into account when planning future work / career directions.

3. Current skills and knowledge are assessed against a checklist of target competencies.

4. Opportunities for additional skills are identified in consultation with appropriate persons.

CONTENTS:


Types of community services and organizations and functions Terms and conditions of employment Workplace community channels and procedures Principles of effective communication OHS issues and requirements Communication Work in Team Process workplace documentation Problem solving Different work modes:



CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


LO3. WORK IN A TEAM AT ALL TIMES


1. Courteous and helpful manner is displayed at all times2. Allocated tasks are completed as required3. Assistance is sought when difficulties arise4. Questioning is used to clarify instructions or responsibilities5. Non discriminatory attitude is identified and displayed6. Work and personal priorities are identified and a balance achieved between

competing priorities7. Time management strategies are applied to work duties8. Appropriate dress and behavior are observed in the workplace.

CONTENTS:


Types of community services and organizations and functions Terms and conditions of employment Workplace community channels and procedures Principles of effective communication OHS issues and requirements Communication Work in Team Process workplace documentation Problem solving Different work modes:



CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


UNIT OF COMPETENCY : SUPPORT COMMUNITY RESOURCES

MODULE TITLE : SUPPORTING COMMUNITY RESOUCES

MODULE DESCRIPTOR : This unit applies to the work performed in providing and maintaining support to community groups.




Upon completion of this module the trainee/candidate must be able to:

LO1. Develop an information base of community resources

LO2. Establish relationship with key people

LO3. Apply strategies for linking people

LO4. Maintain community facilities and resource

LO1. DEVELOP AN INFORMATION BASES OF COMMUNITY RESOURCES


1. Relevant information about the community, its organizations and services is collected and stored according to the organizational practices so ongoing work is facilitated

2. A current directory of community resources is maintained so it is useable and accessible.

CONTENTS:

Oral communication Questioning technique Use of English Language or community language Reading and technical writing Types of reports and documentation Community and significant relations and resources including cultural

program/service Relevant agencies programs and criteria Communication strategies Principles of social organization and structures of work role or services including:

- Alcohol and other drugs- Cultural and linguistic diversity- Risk of self harm- Women- Community education- Mental health

CONDITIONS:





METHODOLOGIES:

Lectures Demonstration Film showing Role play Case study

ASSESSMENT METHODS:

Oral questioning Observation Demonstration Written tests

LO2. ESTABLISH RELATIONSHIP WITH KEY PEOPLE


1. Appropriate contact is established with key people using a range of communication strategies to ensure that the outcomes from work in the community are maximized.

2. The roles and responsibilities of key people and services are identified so that work is effective and coordinated.

CONTENTS:

Oral communication Questioning technique Use of English Language or community language Reading and technical writing Types of reports and documentation Community and significant relations and resources including cultural program /

service Relevant agencies programs and criteria Communication strategies Principles of social organization and structures of work role or services including:


CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


LO3. APPLY STRATEGIES FOR LINKING PEOPLE


1. Appropriate work is undertaken to create opportunities to develop supportive connections between key people including arranging and conducting meetings.

2. Effective contact between people is identified and appropriate strategies are developed to overcome these obstacles.

3. Appropriate levels of ongoing support are provided to promote community interaction.

CONTENTS:




CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


LO4. MAINTAIN COMMUNITY FACILITIES AND RESOURCES


1. All relevant records are maintained and make available as required to facilitate community interaction

2. Appropriate work is undertaken to ensure that maintenance of community resources is carried out according to agreed procedures and budget allocations

3. Appropriate action is undertaken to ensure public and communal areas are accessible and meet community needs.

CONTENTS:




CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


UNIT OF COMPETENCY : PROVIDE PRIMARY / RESIDENTIAL CARE

MODULE TITLE : PROVIDING PRIMARY / RESIDENTIAL CARE

MODULE DESCRIPTOR : This unit consists of knowledge, skills and attitude in providing care and support of clients and assisting their transition from primary / residential care.





LO1. Outline terms of placement with client in care

LO2. Provide / mobilize domestic support

LO3. Provide for client education, support and development

LO4. Contribute to reintegration of client

LO1. OUTLINE TERMS OF PLACEMENT WITH CLIENT IN CARE


1. Where appropriate, explanations are effectively communicated to clients about what they can expect from the placement, the philosophies, values and rules operating; opportunities within the placement, and strategies for maximizing benefits of the placement

2. The boundaries of confidentiality are clarified with the client3. Processes for resolving issues, reviewing placement and the external and

internal grievance procedures are communicated in appropriate language and approach.

4. Understanding of client rights and expectations about direct care are explored.5. Rules and consequences for behavior are explained and negotiated where

appropriate with client in ways that are understandable and culturally appropriate.6. All relevant documentation is completed and maintained in accordance with

organizational procedures

CONTENTS:

Communication skills / IPR skills Knowledge of record keeping and documentation Organization procedures

CONDITIONS: Students/trainees must be provided with the following:




METHODOLOGIES:


ASSESSMENT METHODS:

Written tests and reports Oral questioning Observation Return demonstration

LO2. PROVIDE / MOBILIZE DOMESTIC SUPPORT


1. Ways of addressing daily needs are provided for and negotiated with client.2. All appropriate procedures are implemented to ensure the environment is clean,

healthy and safe. 3. Appropriate strategies are negotiated for the continued use, maintenance and/or

disposal of personal possessions of the client.

CONTENTS:

Communication skills Community sanitation and Public Health concepts and practices

CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


LO3. PROVIDE FOR CLIENT EDUCATION, SUPPORT AND DEVELOPMENT


1. A range of approaches to life skills training, including provision of positive role models to ensure client’s specific needs are addressed

2. Assistance is provided to the client to identify and implement appropriate goals, strategies and activities so their moves to autonomy and self empowerment is enhanced.

3. Appropriate arrangement are made to support client in care to undertake relevant vocational training and/or employment

4. Appropriate processes for provision of health care education are negotiated with relevant referral agency/ organization / department to ensure their delivery.

5. Appropriate processes are negotiated with client and relevant personnel to ensure client access to a range of emotional, social and physical support mechanisms.

6. Appropriate relationship is established with client to ensure maximum access to development opportunities and participation in a range of services.

CONTENTS:

Communication skills Self Empowerment Referral centers for health and life needs / support group. Health care education

CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


LO4. CONTRIBUTE TO REINTEGRATION OF CLIENT


1. Planning for resources, services and ongoing support are negotiated with the client and significant others to ensure resettlement needs are assessed and addressed.

2. Arrangements for participation in employment, counseling, education and accommodation are appropriately made with relevant parties.

3. All relevant available activities, designed to assist a successful transition from care are undertaken.

4. Negotiations are undertaken with all relevant parties to identify appropriate levels of contract with client, once out of care.

CONTENTS:

Available referral centers Available support groups

CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


UNIT OF COMPETENCY : SUPPORT COMMUNITY PARTICIPATION

MODULE TITLE : SUPPORTING COMMUNITY PARTICIPATION

MODULE DESCRIPTOR : This unit of competency covers the knowledge, skills and attitude required in providing a range of opportunities for community, groups and individuals to participate and design cooperative arrangements for addressing common concerns.





LO1. Work with individuals and the community to promote participation

LO2. Support existing community activities

LO1. WORK WITH INDIVIDUALS AND THE COMMUNITY TO PROMOTE PARTICIPATION


1. Work is undertaken to identify key community issues to be addressed2. To address community issues planning is undertaken to ensure:

- appropriate policies and strategies are developed- adequate resourcing is identified- key people are consulted- Identified needs are addressed- forward looking and proactive processes are addressed

3. Appropriate interpersonal and networking skills are used to enlist support from key people and groups

4. Opportunities are provided for community input to planning provision of services5. Community input and participation in services is guaranteed.

CONTENTS:

Community development methods and their principles and practices Budget and funding allocation

- Community funding sources and their policies and strategies Local, state and federal strategies legislation Health promotion (as per Ottawa Charter) Policy development Technical report writing Evaluating effectiveness of community based activities Negotiation, liaison, networking Marketing

CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


LO2. SUPPORT EXISTING COMMUNITY ACTIVITIES


1. Appropriate review of the relevance of existing community activities is undertaken, based on changing community needs

2. Relevant support and assistance is provided to existing community activities to obtain additional resources required for effective operation

3. Support is provided to community groups to monitor and evaluate processes, progress and outcomes of activities

4. Appropriate support is provided to community groups to become self managing in the implementation of plans

CONTENTS:

Community development methods and their principles and practices Budget and funding allocation

- Community funding sources and their policies and strategies Local, state and federal strategies legislation Health promotion (as per Ottawa Charter) Policy development Technical report writing Evaluating effectiveness of community based activities Negotiation, liaison, networking Marketing

CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


UNIT OF COMPETENCY : RECRUIT AND COORDINATE VOLUNTEERS

MODULE TITLE : RECRUITING AND COORDINATING VOLUNTEERS

MODULE DESCRIPTOR : This unit of competency covers the knowledge, skills and attitude required in providing a range of opportunities for community, groups and individuals to participate and design cooperative arrangements for addressing common concerns.





LO1. Identify the need and roles of volunteers in the community organization.

LO2. Recruit volunteers

LO3. Orient volunteers to organization

LO4. Monitor performance of volunteers

LO1. IDENTIFY THE NEED AND ROLES FOR VOLUNTEERS IN THE ORGANIZATION


1. Potential roles for volunteers are identified2. Roles are discussed and agreed upon by management3. Role descriptions are developed.4. Processes for support of volunteers are identified

CONTENTS:

Cultural community attitudes on appropriate roles, relationships and approaches of the volunteer worker

Work values Legislation and public policies relating to the employment of unpaid workers Coordination of people, processes and information Provision of support to a diverse range of people Conflict resolution / negotiation and mediation Cross cultural communication and negotiation Verbal and written communication

CONDITIONS:





METHODOLOGIES:

Lectures Demonstration Film showing Role play

ASSESSMENT METHODS:

Observation Demonstration Third party report

LO2. RECRUIT VOLUNTEERS


1. Volunteers are sought through advertising in relevant media and community networks

2. Interviews with potential volunteers are arranged and completed 3. Selections are made and management are advised4. Successful volunteers are advised of their selection5. When necessary, a waiting list of appropriate applicants is maintained.6. An on-going recruitment program is implemented as required.

CONTENTS:



CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


LO3. ORIENT VOLUNTEERS TO ORGANIZATION


1. Volunteers are provided with an orientation to the organization2. Training for specific role is provided in a manner appropriate to the needs and

resources of the organization

CONTENTS:



CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


LO4. MONITOR PERFORMANCE OF VOLUNTEERS


1. Regular meetings of volunteers are established2. A review of roles and performance is regularly undertaken3. Individual support and debriefing is provided when necessary

CONTENTS:



CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


UNIT OF COMPETENCY : RESPOND HOLISTICALLY TO CLIENT ISSUES

MODULE TITLE : RESPONDING HOLISTICALLY TO CLIENT ISSUES

MODULE DESCRIPTOR : This unit of competency covers the knowledge, skills and attitude required in assisting clients to address their own issues. On completion of this unit the worker will be able to respond appropriately to clients that have complex issues outside in addition to the area of immediate focus, or interest of the worker or organization. For instance, the worker might work for an agency, and possess relevant competence in the area of child protection, and still be able to identify when say, an alcohol and other drug issues important in the life of a presenting client.Completion of this unit will also provide the worker with competencies to make decisions as to whether to refer or retain the client; whether a brief intervention is appropriate (instead of an immediate referral). The worker will be able to implement and monitor brief intervention strategies in a variety of community service contexts, with the primary aim of helping the client accept the intervention.




Upon completion of this module the trainee/candidate must be able to:

LO1. Evaluate the range of issues impacting / affecting the client and the delivery of appropriate services

LO2. Determine the course of action to be followed.

LO3. Establish interpersonal relationship with the client that will enable all issues to be addressed

LO4. Provide a brief intervention as required

LO5. Respond appropriately to people who are vulnerable and at significant risk

LO6. Evaluate effectiveness of services provided to meet client needs

LO1. EVALUATE THE RANGE OF ISSUES IMPACTING ON THE CLIENT AND ON THE DELIVERY OF APPROPRIATE SERVICE


1. Indicators of harm, neglect, abuse, or risk of harm are identified 2. Observations, assessment tools and questioning to identify possible presenting

issues are used 3. Information from a range of appropriate sources, range of issues that may be

affecting the client within organizations policies and procedures regarding autonomy, privacy and confidentiality are determined

4. Organizational procedures for collecting and analyzing client information are applied

5. All client information to determine the degree to which other issues may impact on the possible services that can be provided by the organization are examined

CONTENTS:

Acceptable practices and available referral agencies for working with- Mental health- Child Protection- Domestic Violence- Disability- Homelessness- AOD

Different forms of crisis Crisis management Case work assessment, intervention and referrals Client management Information management List of relevant services are readily available to the client

CONDITIONS:





METHODOLOGIES:

Lectures Demonstration

ASSESSMENT METHODS:

LO2. DETERMINE THE COURSE OF ACTION TO BE FOLLOWED


1. The level of risk to the client and others directly involved including family members are assessed.

2. Organizational procedures, legal requirements and duty of care obligation in responding to indicators of risk of abuse, neglect or harm are followed

3. Services the organization delivers against the range of client needs to be addressed are checked

4. Following organizational protocols, policies and procedures the client are referred appropriately

5. Accepted procedures to evaluate referral to another service are applied to benefit the client

6. The benefits of providing a brief intervention in facilitating the client to access other services are evaluated

7. The accepted procedures to evaluate the option of bringing in specialist support and continuing to work with the client are applied

8. The client with resources, such as written and verbal information appropriate to their stage of change and actions to be followed are provided.

CONTENTS:



CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


LO3. ESTABLISH INTERPERSONAL RELATIONSHIP WITH THE CLIENT THAT WILL ENABLE ALL ISSUES TO BE ADDRESSED


1. Facilitate communication skills are utilized to assist the client’s identified areas of concern, priority areas for immediate and longer term action to determine options for action and workable strategies in addressing their priority areas.

2. Boundaries and use communication skills that will establish a trusting and respectful relationship are defined.

3. Client are assisted in developing their own action plans to address their circumstances

4. Relevant information is shared will the client about services available, options, and health and well being issues to assist them in determining a course of action.

5. Setting personal goals, exploring personal strategies and hierarchy of strategies including contingency plans are identified with the client

6. Potential consequences of their decision are identified and planned with the client.

7. Procedures to ensure all services and responses to client are implemented to comply with duty of care and accepted standards of ethical behaviour

CONTENTS:



CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


LO4. PROVIDE A BRIEF INTERVENTION AS REQUIRED


1. Client’s need for intervention and the required type of brief intervention is assessed

2. Brief intervention strategies which match the client’s stage of change are used3. Appropriate procedures to prevent escalation of any potential emergency or crisis

situation are implemented.4. Emergencies and crisis situations are responded appropriately according to

organization procedures and in accordance with duty of care responsibilities5. Cultural obligations which influence the use of brief intervention with particular

clients are complied6. Strategies to motivate, support and encourage the client are employed7. Current needs and sources of assistance are identified, and support given as

appropriate

CONTENTS:



CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


LO5. RESPOND APPROPRIATELY TO PEOPLE WHO ARE VULNERABLE AND AT SIGNIFICANT RISK


1. Range of information collection mechanisms and assessment tools to establish the degree of risk, neglect or harm are applied.

2. Priority need for intervention is assessed.3. Procedures to prevent escalation of any potential emergency or crisis situation

are appropriately implemented.4. Emergencies and crisis situations are responded appropriately according to

organization procedures and in accordance with duty of care.5. Organizations policies and procedures and duty of care obligation are followed in

responding to indicators of actual or potential risk of abuse, neglect or harm.

CONTENTS:



CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


LO6. EVALUATE EFFECTIVENESS OF SERVICES PROVIDED TO MEET CLIENT NEEDS


1. Client’s progress or outcomes are reviewed regularly in accordance with organizational procedures and in consultation with clients.

2. Client’s complete file notes, up to date and include the client’s stage of decision making on each occasion are ensured.

3. Reflective practice strategies to ensure feedback is sought and incorporated in services delivery are implemented

CONTENTS:



CONDITIONS: Students/trainees must be provided with the following:




METHODOLOGIES:


ASSESSMENT METHODS:


UNIT OF COMPETENCY : DEVELOP AND PROVIDE HEALTH EDUCATION PROGRAM IN THE COMMUNITY

MODULE TITLE : DEVELOPING AND PROVIDING HEALTH EDUCATION PROGRAM IN THE COMMUNITY

MODULE DESCRIPTOR : This unit of competency covers the knowledge, skills and attitude required in working with the community to develop and provide education projects in relevant issues




Upon completion of this module, the trainee/candidate must be able to:

LO1. Develop the health education program

LO2. Organize participants to the program

LO3. Coordinate health teaching program

LO1. DEVELOP THE HEALTH PROGRAM EDUCATION


1. Project plan is developed in consultation with key people and organizations and identify priorities and desired outcomes to address issues of concerns of target group/s

2. Appropriate human, financial and physical resources are identified and secured3. Marketing materials are prepared and disseminated to target audience and

others as appropriate

CONTENTS:

Needs assessment and analysis Goals and objectives for project selected Resource availability for particular projects Strategies and actions needed to achieve goals Organizational policies and procedures for dealing with the media Accountability requirements Resources and support within the community Government funding policies Networking / Local area Relevant local, state and federal strategies Liaison and networking Communication Research skills Time management Budgeting Technical Report Writing Evaluation Presentation Marketing and promotion Negotiation

CONDITIONS:




Material relevant to the proposed activity and tasks- Pen and Paper- Board writing material- TV- LCD

METHODOLOGIES:

Lectures Film showing On the job training

ASSESSMENT METHODS:


LO2. ORGANIZE PARTICIPANTS TO THE PROGRAM


1. Strategies for delivery of the project are developed and implemented to ensure maximum effectiveness

2. Education / resource materials appropriate to the context, issue and audience are developed and distributed

3. Strategies are implemented to encourage full participation in the project and the expression of views and feelings about its process or content

4. Project adjustments are made as required to meet the needs of specific group5. Feedback on the education project or activity is sought from participants.

CONTENTS:


CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


LO3. COORDINATE HEALTH TEACHING PROGRAM


1. The education project is assessed against the planned goals and objectives in accordance with organizational policies and procedures

2. Outcomes of project evaluations are discussed with key people and organizations to determine future directions

3. Education project outcomes are documented and where necessary are acted on in accordance with organizational procedures

CONTENTS:


CONDITIONS:





METHODOLOGIES:


ASSESSMENT METHODS:


UNIT OF COMPETENCY : IMPLEMENT HEALTH PROMOTION AND COMMUNITY INTERVENTION

MODULE TITLE : IMPLEMENTING HEALTH PROMOTION AND COMMUNITY INTERVENTIONS

MODULE DESCRIPTOR : This unit of competency covers the knowledge, skills and attitude required to implement health promotion and community intervention. It covers the setting up, devising, coordinating, delivering, and evaluating health promotion and community intervention program in working with the community to develop and provide education projects in relevant issues.




Upon completion of this module, the trainee/candidate must be able to:

LO1. Identify community issues in preventive health care

LO2. Work within the educational framework of health promotion

LO3. Identify the program / activity required

LO4. Prepare program / activity

LO5. Evaluate activity / program

LO1. IDENTIFY COMMUNITY ISSUES IN PREVENTIVE HEALTH CARE


1. Social research methods in analyzing demographic data of community health profile are collated.

2. Key issues in preventative health care identified.3. Current responses to preventative health care are identified4. Information on preventative health care are accessed and applied to developing

solutions to community issue5. Target populations are identified and consultation processes are determined6. Policy and funding contexts and issues are examined.

CONTENTS:

Philosophical and historical understanding of preventive health care Social research and date relating to health issues Primary health care principles Funding and policy environment Legal and safety requirements as they relate to activities and programs Relevant funding sources Oral Communication skills Written communication skills Research and consultation Coordination and management of programs Advocacy Conflict resolution

CONDITIONS:


Equipment Overhead projector TV LCD White / black board

Supplies: Pen, Paper Whiteboard marker / chalk Eraser

METHODOLOGIES:

Lecture sessions Role play On the job training

ASSESSMENT METHODS:

Observation Demonstration Case work reports Third party report

LO2. WORK WITHIN THE EDUCATIONAL FRAMEWORK OF HEALTH PROMOTION


1. Educational perspective based on a philosophical and historical understanding of preventive health care is developed.

2. Preventive health care perspective is integrated into community development and capacity building

3. Relevant strategies applicable for health promotion in the community and partnerships with stakeholders are planned

4. A range of techniques to engage community in health promotion activities are identified.

5. Key resources for health promotion activities are accessed

CONTENTS:


CONDITIONS:


Equipment Overhead projector TV LCD White / black boardSupplies: Pen, Paper Whiteboard marker / chalk Eraser

METHODOLOGIES:


ASSESSMENT METHODS:


LO3. IDENTIFY THE ACTIVITY / PROGRAM REQUIRED


1. The need for particular program is assessed from collected relevant evidences 2. A range of possible programs to meet the defined needs are identified and

reviewed.3. Selection of a program type is based on client needs, organization’s criteria and

availability of resources.

CONTENTS:


CONDITIONS:



METHODOLOGIES: Lecture sessions Role play On the job training

ASSESSMENT METHODS:


LO4. PREPARE ACTIVITY / PROGRAM PLAN


1. Appropriate strategic planning activities are undertaken to ensure client needs are met.

2. Planning activities incorporate consultation with key clients and stakeholders.3. Operational arrangements for conducting the program are determined and

assessed for feasibility.4. Planning activities reflect accepted good practice in working with young people.

CONTENTS:


CONDITIONS: The students/trainees must be provided with the following:


METHODOLOGIES:


ASSESSMENT METHODS:


LO5. DELIVER ACTIVITY / PROGRAM


1. The program is implemented in accordance with the program plan, organization guidelines and legal / statutory requirements

2. Participants are provided with access to a range of activities suited to their needs and interests

3. Flexible implementation plans are developed to suit a variety of contexts and to cope with contingencies

4. The program is adapted to the changing needs of participants as required5. Problem in program delivery care are addressed promptly.

CONTENTS:


CONDITIONS:


Equipment Overhead projector TV LCD White / black board

Supplies: Pen, paper Whiteboard marker / chalk Eraser

METHODOLOGIES:


ASSESSMENT METHODS:


LO6. EVALUATE ACTIVITY / PROGRAM


1. Criteria to judge the effectiveness of the program are defined in consultation with clients and stakeholders

2. Appropriate evaluation strategies are used routinely during and after the program and used for revision and development

3. Evaluation information is collected, organized and reported in a format which is accessible and meaningful to the clients and stakeholders

4. Reports are prepared and presented as required.

CONTENTS:


CONDITIONS: The students/trainees must be provided with the following:

Equipment Overhead projector TV LCD White / black boardSupplies: Pen, paper Whiteboard marker / chalk Eraser

METHODOLOGIES:


ASSESSMENT METHODS:


What is Competency-Based Curriculum (CBC)

A competency-based curriculum is a framework or guide for the subsequent detailed development of competencies, associated methodologies, training and assessment resources.

The CBC specifies the outcomes which are consistent with the requirements of the workplace as agreed through the industry or community consultations.

CBC can be developed immediately when competency standards exist.

When competency standards do not exist, curriculum developers need to clearly define the learning outcomes to be attained. The standard of performance required must be appropriate to industry and occupational needs through the industry/enterprise or specified client group consultations.

These materials are available in both printed and electronic copies.

For more information please contact:Technical Education and Skills Development Authority (TESDA)Telephone Nos.: 893-8281, 817-4076 to 82 loc. 611, 630, 631 and 635 or visit our website: www.tesda.gov.ph or the TESDA Regional or Provincial Office nearest you.

http://www.tesda.gov.ph/