baldrige national quality program 2005 ©presented by dr. james melsa december 14 th, 2005 uprm...

Baldrige National Quality Program 2005©Presented by Dr. James Melsa December 14th, 2005 UPRM

Baldrige National Quality Program

Education Criteria

Malcolm BaldrigeNational Quality

Award


The Criteria for Performance Excellence

Are the foundation of the Baldrige National Quality Program

Define performance excellence Are globally recognized

Can be used by diverse types of organizations


Basic Goals of the Criteria

To help organizations enhance their performance by focusing on

delivery of ever-improving value to customers, contributing to marketplace success

improvement of overall organizational effectiveness and capabilities

organizational and personal learning


Criteria—Key Characteristics Focus on results

Are nonprescriptive and adaptable

Support a systems perspective

Support goal-based diagnosis


Core Values and Concepts

Visionary Leadership Learning-Centered Education Organizational and Personal Learning Valuing Faculty, Staff, and Partners Agility Focus on the Future


Core Values and Concepts

Managing for Innovation Management by Fact Social Responsibility Focus on Results and Creating Value Systems Perspective


Seven Categories of the Education Criteria

Leadership Strategic Planning Student, Stakeholder, and Market Focus Measurement, Analysis, and Knowledge

Management Faculty and Staff Focus Process Management Organizational Performance Results


Baldrige Education Criteria Framework: A Systems Perspective


Item Format


Steps Toward Mature Processes


Getting Started Use the Criteria as a source of information Learn the ten steps for self-assessment for

any organization Review reasons for considering a

self-assessment and determine if you are ready


Are We Making Progress?

Structured as an easy-to-use questionnaire that helps improve communication and identify areas to improve

Can be used with your leadership team, with a subset of employees, or with all employees

Organized according to the seven Baldrige Categories


Education Award Recipients

– Chugach School District (2001)

– Community Consolidated School District 15 (2003)

– Kenneth W. Monfort College of Business (2004)

– Pearl River School District (2001)

– University of Wisconsin—Stout (2001)


Kenneth W. Monfort College of Business


UW-Stout: Results

Graduate Preparedness

Source: BPA Alumni Follow-up Studies (to employers); Measuring Up (on-line)

30%

40%

50%

60%

70%

80%

90%

100%

1990 Grad 1992 Grad 1995 Grad 1996 Grad 1998 Grad 2000

UW-Stout Best-in-class

% o

f G

rad

uat

es P

rep

ared


UW-Stout: Results

70%

80%

90%

100%

1995 Grad 1996 Grad 1997 Grad 1998 Grad 1999 Grad 2000 Grad

UW-Stout Peer 1 Peer 2

Graduates Employed in Field

Source: Annual Employment Report, 1997-2201; Peer1 & 2

Perc

enta

ge E

mpl

oyed


Resources for More Information

Most Baldrige National Quality Program (BNQP) documents are available both in hard copy and on the BNQP Web site.

To obtain these documents, call (301) 975-2036 or visit www.baldrige.nist.gov.

baldrige national quality program 2005 ©presented by dr. james melsa december 14 th, 2005 uprm...

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