BALAJI GURUMURTHY

: 97898-70029 / 98408-38005 / +91 25733947

: balajing@rediffmail.com / balajigurumurthy@rediffmail.com

SENIOR PROFESSIONAL

Experience in strengthening companies in highly competitive situations, seeking suitable senior level assignments in Finance, Accounts with an organization of high repute ( preferably a BPO / KPO), preferably in Chennai /

Anywhere Overseas

BRIEF OVERVIEW

• A dynamic professional with nearly 16 years of rich experience in Financial & Accounting related Project functions

• Efficient in interacting with clients (onsite and offshore) for following up on unresolved issues (errors /

discrepancies), analyzing and resolving problems, due-diligence, etc.; effective in ensuring 100% client retention

through high-quality customer experience, analyzing & enriching customer satisfaction while adhering to the work

processes

• A keen analyst with proficiency in handling process operations entailing mapping of business processes and studying

requirements, implementing and transitioning (involving AS-IS and TO-BE mappings) processes, solutions in line with

the guidelines specified by clients

• Exceptional negotiation & relationship management skills with abilities in liaising with Banks / External Entities

(Vendors, Suppliers, etc.) for fund and non-fund based facilities (working capital, guarantees, etc.)

• An effective leader with distinguished abilities in motivating and training team members for nil attrition and

successful process operations; abilities in documenting & implementing service level agreements (SLA) for

performance excellence

• Other key transferrable skills include: Reconciliations (Bank); Audits & Compliances; Risk Mitigation & Control;

Escalation Management; Knowledge Sharing

NOTEWORTHY HIGHLIGHTS

At Wipro BPO

• Successfully recruited 32 team members on board based on the previous knowledge and basic accounting knowledge• Accomplished successful transitioning the current process from Canada, [Montreal], from the Retail Business Services

Canada, whereby outsourced the entire business of Financial operations to Chennai Wipro BPOo Functioned as head for the Transition Team to Canada and travelled with a pilot batch of 4 people reporting at the

transition level• Distinction of receiving certification from Quality Head for undertaking a process improvement on reduction of cycle time by

creating a macro in Excel which enabled avoidance of duplication process of payments on accounts received from the client• Initiated successful KT post transition to the team and ensured completion of KT before Go-Live• Successful Accomplished another transition for London, from the Retail Business as they have outsourced the entire

business of OTC to Chennai Wipro BPOo Functioned as a KA lead and acquired the entire activities of OTC from the business and successfully implemented

the KT to the resources in Chennai.

At Scope International• Actively involved in the big bang conversion of Account maintenance from Standard Chartered Grinlays to Standard

Chartered Bank• Recognized as a Consistent Processor to achieve timely goals as well as received the Value Champ Award for the displayed

process excellence

WORK EXPERIENCE

Since Nov’10 with Wipro BPO, Chennai

Growth PathNov’10 till Oct’13 Senior ExecutiveSince Oct’13 Assistant Manager – F&A [Central Administration, Support Functions]

Roles and responsibilities supporting Retail business in London -- OTC

Preparation of tax invoices:

Receiving the remittance advice from the concession stores, make sure the amount which has been deducted by the customer for their charges for the month. Will prepare customer invoices for the net amount after the customer deductions, which has to be collected for each month, and send this to retail accounting manager for approval.

After receiving RA manager approval, will send the invoices copies to Landlords / Customers for collection, and then book the invoices in SAP

DPS commission calculation

Receiving the remittance advice from the Land lord and prepare the customer invoices for collection and booking the expenses charged by Landlord to respective GL in SAP

Cash collection – Billed invoices

We will match the collections received from the concession stores against the invoices raised and clear it from the suspense account for each month before the WD2

Unidentified bank receipts

Will identify the open receipts in the suspense account against the customer accounts for which the invoices are not allocated yet

Returned Payments

Applying the payments which are returned from which vendor, posting the journal entry to AP ledger noting there is a returned payment by the vendor

Promotion code setting – Price upload

Upload the discount prices in CS2000 (Sales till) wherever there are discounts available to the customers after this was approved by the Retail accounting Manager

Promotion Code setting – Coupon

Used to set-up promotion code in CS2000, for the request received from various stores to promote sales in all the stores.

Lease calculation Variable and minimum rent

Will calculate the accruals on lease rent as per the variable rates in the lease agreement for each month, as the vendor invoices are not posted on time till the month end, but the rent would have been paid to the vendor earlier, before posting the invoices in SAP.

AR aging report and follow-up

We will download and see the SAP ageing balance of receivable to identify the open item and reason/ comments for the ageing item

Role s and responsibilities supporting Retail business in Canada (P2P / R2R)

• Preparing:

o FMEA for the process based on the SRM provided after the due diligence of the processo Journal entries for cash on delivery exchange products to ensure accounting for all expenses related to COD for o Journal entries for catalogue account, where the expenses of online purchase are accounted in the books o Payroll journal entries, for the inter department services

• Leading a team of 32 team members in this current project, with 3 team leads and 29 Associates reporting• Functioning as part of panel for recruiting resources for the team to this project• Creating of purchase orders for the services done by multiple vendors to the retail business, and ensuring release of

payments by Accounts Payable Team o the vendor on agreed terms and conditions• Taking regular out bound calls to the vendors by the team for getting the Invoice copies for the purchase orders created to

ensure the PO is created as per the invoice• Investigating the rejected balance sales report, depicting the reported rejected sales on day to day basis with reason as well

as correcting the same in the POS ledger directly from Chennai• Investigating the Cash Balance Report and the Bank Deposit Report, to ensure if any fraudulent transaction happened

during the transit of cash to the Bank.• Mentoring and motivating the team to achieve their targets and nominating them for SOQ and SOM based on the actual

productivity and performance.

As Senior ExecutiveRole• Handled a team of 8 team members in the reconciliation process for credit and advertisement, the team handled daily

reconciliation processes in various activities such as Sales / Cash / Card / Citi Reconcilements • Conducted meeting with all the team members on every week • Reported monthly and weekly dashboards to the management • Forecasted the volumes for future 3 months by taking the past three month data of volumes received and processed• Maintained the Green Stars of every team members with respect to the volume processed / errors / SLA meets• Calculated the PBPP ( Process based Performance Pay )

PREVIOUS EXPERIENCE

Jul’08 till Nov’10 with HOV Services, Chennai as Project Coordinator – Finance (Accounts Receivable)Project was received from a client in Automobile Industry (U.S.A)

Role• Gained an in-depth experience in Accounts Receivable (Cash Application) in a KPO/BPO – F&A process• Handled a team of Processors with nearly 53 team members in Accounts Receivable• Managed client communication and assisted the Manager in defining SLA’s, effort estimation and timelines for deliverables• Resolved issues and clarified queries in processing• Worked closely with the Manager in capacity planning, dentifying requirements for pipeline, etc• Responsible for total customer satisfaction• Arranged weekly and monthly KPI • Defined team member’s productivity in terms of his individual production, productive hours, waiting time (break, mail

handling, team-meeting)

Nov’06 till Jul’08 with Fidelity Business Services India Pvt. Ltd., Chennai as Senior Associate

Role• Maintained:

o Accounts Receivable( Insurance Data) from jumbo clients like IBM, GM and other various clientso Financial transaction of clients 401 (K) Plans

• Performed:o Research of un applied money as lying in customer accounts and refunded the excess to participants

o Researching and reconciliation of discrepancies in the overall money received from the clients on a on daily basis• Terminated the participants from plan coverage for nonpayment of funds• Processed check reversal with the excess payment is received through drafts or checks• Updated:

o Financial files relating to contributions and loan accounts of the clientso Non-Monetary files like salary and services

Apr’02 till Nov’06 with Scope International, Chennai as Senior Officer - Consumer Banking

India Operations (Transaction Processing Unit) – Domestic Business DivisionRole• Created deposits like Fixed Deposit and Re-investment deposits as per the requirement of customers• Maintained static data of every individual customer• Processed:

o Money transactions from one account to another account where the Request is received thorough Internet Bankingo Breakage of deposit and provided credits to the customer accountso Financial transaction like funding of deposits

Singapore Operations (Transaction Processing Unit) – Payments and ReconciliationRole• Processed:

o Financial transaction like Visa Money Transfers o Telegraphic Transfers and delivered money across other banks

• Received customer instructions through scans from Singapore SCB and processed as per their requirements• Reconciled Online Suspense Account on a daily basis by ensuring nil outstanding in the department cost centre• Handled a team of 5-6 Officers

Jan’01 till Mar’02 with Siemens India Ltd., Chennai as In-Plant Trainee (Account Receivables & Account Payables)

Role• Monitored receivables and made daily collection calls as well as updated company records • Managed the Tour Expense Report of employees who travelled for business purposes and refunded them the expenses

incurred on submission of Expenses Report• Generated Demand Drafts to vendors who supplied material for Siemens India and made the respective payments on

submission of Invoice by the vendor• Went on tours on a regular basis for collection of cheques from the client for the material supplied by Siemens India• Collected C Forms from the client and involved in reduction of liabilities to the company• Processed cheque requests by retrieving information and verifying proper approval/ authorization, sufficient information

and discussing any concerns with staff as appropriate

ACADEMIC DETAILS

• B.Com. from Sir Thegaraya College, University of Madras, Tamil Nadu, 2000

TECHNICAL CERTIFICATION

• SAP Course in Financial and Controlling (FICO) Module from UNISOFT Chennai

IT SKILLS

• ERP: Oracle Application & SAP (Working Knowledge)• Operating System: Windows 98 & Windows XP• Packages: MS Office (Excel & Word)• Typewriting: English Lower

PERSONAL DETAILS

Date of Birth: 23rd June, 1978Languages Known: Tamil & EnglishAddress: No: 25/12 Kaviri Nagar, Thiruvottiyur, Chennai, 600019Passport Details: No. J9414524; Place of Issue: Chennai