balaji gurumurthy - resume updated
TRANSCRIPT
BALAJI GURUMURTHY: 97898-70029 / 98408-38005 / +91 25733947
: [email protected] / [email protected]
SENIOR PROFESSIONAL
Experience in strengthening companies in highly competitive situations, seeking suitable senior level assignments in Finance, Accounts with an organization of high repute ( preferably a BPO / KPO), preferably in Chennai /
Anywhere Overseas
BRIEF OVERVIEW
NOTEWORTHY HIGHLIGHTS
At Wipro BPO
Successfully recruited 30 team members on board based on the previous knowledge and basic accounting knowledge Accomplished successful transitioning the current process from Canada, [Montreal], from the Retail Business Services
Canada, whereby outsourced the entire business of Financial operations to Chennai Wipro BPOo Functioned as head for the Transition Team to Canada and travelled with a pilot batch of 4 people reporting at
the transition level Distinction of receiving certification from Quality Head for undertaking a process improvement on reduction of cycle
time by creating a macro in Excel which enabled avoidance of duplication process of payments on accounts received from the client
Initiated successful KT post transition to the team and ensured completion of KT before Go-Live
At Scope International Actively involved in the big bang conversion of Account maintenance from Standard Chartered Grinlays to Standard
Chartered Bank Recognized as a Consistent Processor to achieve timely goals as well as received the Value Champ Award for the
displayed process excellence
WORK EXPERIENCE
Since Nov’10 with Wipro BPO, Chennai
Growth PathNov’10 till Oct’13 Senior ExecutiveSince Oct’13 Assistant Manager – F&A [Central Administration, Support Functions]
Role Preparing:
o FMEA for the process based on the SRM provided after the due diligence of the process
A dynamic professional with nearly 14 years of rich experience in Financial & Accounting related Project functions
Comprehensive experience in implementing systems for preparation, maintenance & finalization of Statutory Books of
Accounts & Financial Statements including P&L Account, Expenses and Cash Flow Statements in conformance to time,
accuracy as well as Accounting Systems, Procedures & Standards
Efficient in interacting with clients (onsite and offshore) for following up on unresolved issues (errors / discrepancies),
analyzing and resolving problems, due-diligence, etc.; effective in ensuring 100% client retention through high-quality
customer experience, analyzing & enriching customer satisfaction while adhering to the work processes
A keen analyst with proficiency in handling process operations entailing mapping of business processes and studying
requirements, implementing and transitioning (involving AS-IS and TO-BE mappings) processes, solutions in line with the
guidelines specified by clients
Skilled in preparing reports for providing feedback to the management on internal controls, costing, payables &
receivables, profitability, cash flows and resource usage, towards making logical conclusions
Exceptional negotiation & relationship management skills with abilities in liaising with Banks / External Entities (Vendors,
Suppliers, etc.) for fund and non-fund based facilities (working capital, guarantees, etc.)
An effective leader with distinguished abilities in motivating and training team members for nil attrition and successful
process operations; abilities in documenting & implementing service level agreements (SLA) for performance excellence
Other key transferrable skills include: Reconciliations (Bank); Audits & Compliances; Risk Mitigation & Control; Escalation
Management; Knowledge Sharing
o Journal entries for cash on delivery exchange products to ensure accounting for all expenses related to COD for o Journal entries for catalogue account, where the expenses of online purchase are accounted in the books o Payroll journal entries, for the inter department services
Leading a team of 33 team members in this current project, with 3 team leads and 30 Associates reporting Functioning as part of panel for recruiting resources for the team to this project Creating of purchase orders for the services done by multiple vendors to the retail business, and ensuring release of
payments by Accounts Payable Team o the vendor on agreed terms and conditions Taking regular out bound calls to the vendors by the team for getting the Invoice copies for the purchase orders
created to ensure the PO is created as per the invoice Investigating the rejected balance sales report, depicting the reported rejected sales on day to day basis with reason
as well as correcting the same in the POS ledger directly from Chennai Investigating the Cash Balance Report and the Bank Deposit Report, to ensure if any fraudulent transaction happened
during the transit of cash to the Bank. Mentoring and motivating the team to achieve their targets and nominating them for SOQ and SOM based on the
actual productivity and performance.
As Senior ExecutiveRole Handled a team of 8 team members in the reconciliation process for credit and advertisement, the team handled
daily reconciliation processes in various activities such as Sales / Cash / Card / Citi Reconcilements Conducted meeting with all the team members on every week Reported monthly and weekly dashboards to the management Forecasted the volumes for future 3 months by taking the past three month data of volumes received and processed Maintained the Green Stars of every team members with respect to the volume processed / errors / SLA meets Calculated the PBPP ( Process based Performance Pay )
PREVIOUS EXPERIENCE
Jul’08 till Nov’10 with HOV Services, Chennai as Project Coordinator – Finance (Accounts Receivable)Project was received from a client in Automobile Industry (U.S.A)
Role Gained an in-depth experience in Accounts Receivable (Cash Application) in a KPO/BPO – F&A process Handled a team of Processors with nearly 53 team members in Accounts Receivable Managed client communication and assisted the Manager in defining SLA’s, effort estimation and timelines for
deliverables Resolved issues and clarified queries in processing Worked closely with the Manager in capacity planning, dentifying requirements for pipeline, etc Responsible for total customer satisfaction Arranged weekly and monthly KPI Defined team member’s productivity in terms of his individual production, productive hours, waiting time (break, mail
handling, team-meeting)
Nov’06 till Jul’08 with Fidelity Business Services India Pvt. Ltd., Chennai as Senior Associate
Role Maintained:
o Accounts Receivable( Insurance Data) from jumbo clients like IBM, GM and other various clientso Financial transaction of clients 401 (K) Plans
Performed:o Research of un applied money as lying in customer accounts and refunded the excess to participantso Researching and reconciliation of discrepancies in the overall money received from the clients on a on daily basis
Terminated the participants from plan coverage for nonpayment of funds Processed check reversal with the excess payment is received through drafts or checks Updated:
o Financial files relating to contributions and loan accounts of the clientso Non-Monetary files like salary and services
Apr’02 till Nov’06 with Scope International, Chennai as Senior Officer - Consumer Banking
India Operations (Transaction Processing Unit) – Domestic Business DivisionRole Created deposits like Fixed Deposit and Re-investment deposits as per the requirement of customers Maintained static data of every individual customer Processed:
o Money transactions from one account to another account where the Request is received thorough Internet Banking
o Breakage of deposit and provided credits to the customer accountso Financial transaction like funding of deposits
Singapore Operations (Transaction Processing Unit) – Payments and ReconciliationRole Processed:
o Financial transaction like Visa Money Transfers o Telegraphic Transfers and delivered money across other banks
Received customer instructions through scans from Singapore SCB and processed as per their requirements
Reconciled Online Suspense Account on a daily basis by ensuring nil outstanding in the department cost centre Handled a team of 5-6 Officers
Jan’01 till Mar’02 with Siemens India Ltd., Chennai as In-Plant Trainee (Account Receivables & Account Payables)
Role Monitored receivables and made daily collection calls as well as updated company records Managed the Tour Expense Report of employees who travelled for business purposes and refunded them the
expenses incurred on submission of Expenses Report Generated Demand Drafts to vendors who supplied material for Siemens India and made the respective payments on
submission of Invoice by the vendor Went on tours on a regular basis for collection of cheques from the client for the material supplied by Siemens India Collected C Forms from the client and involved in reduction of liabilities to the company Processed cheque requests by retrieving information and verifying proper approval/ authorization, sufficient
information and discussing any concerns with staff as appropriate
ACADEMIC DETAILS
B.Com. from Sir Thegaraya College, University of Madras, Tamil Nadu, 2000
TECHNICAL CERTIFICATION
SAP Course in Financial and Controlling (FICO) Module from UNISOFT Chennai
IT SKILLS
ERP: Oracle Application & SAP (Working Knowledge) Operating System: Windows 98 & Windows XP Packages: MS Office (Excel & Word) Typewriting: English Lower
PERSONAL DETAILS
Date of Birth: 23rd June, 1978Languages Known: Tamil & EnglishAddress: No: 25/12 Kaviri Nagar, Thiruvottiyur, Chennai, 600019Passport Details:No. J9414524; Place of Issue: Chennai