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Back up QA Grooming andEngagement Program - Retail Insurance

Session 3

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Agenda• Overview of Calibration• Q&A

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Overview Of Calibration

• Any Calibration exercise is an extension of our commitment towards Quality Service. This makes sure that any group of people who have got calibrated together would be on the same platform while monitoring transactions.

• On the day of the calibration, auditors get together as a group (process knowledge experts), audit the transactions and pull the report that shows significant gaps in evaluation, if any.

• In case of any variations, the host auditor need to share the variations with all the auditors and give the required feedback.

• If the overall calibration score is less than 90% i.e., greater than 10% of variance has been observed among the participants, then it would be considered as fail. After giving the required feedback, the activity needs to be repeated again this time using the same sample of audits used in the first calibration.

Two types of Calibration are :

Internal Calibration.

External Calibration.

Collect samples for calibration exercise

Schedule calibration session as per calibration calendar

Conduct calibration session

Compile and publish calibration results

Does the calibration assessment meet the

pass threshold?

End

Start

Yes

Initiate appropriate corrective actionNo

Calib File

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Understanding Repeatability & Reproducibility

• Repeatability or test-retest reliability is the variation in measurements taken by a single person or instrument on the same item and under the same conditions. A less-than-perfect test-retest reliability causes test-retest variability. Such variability can be caused by, for example, intra-individual variability and intra-observer variability.

A measurement/object may be said to be repeatable when this variation is smaller than some agreed limit.

There are two important aspects of Gauge R & R.

• Reproducibility is the degree of agreement between measurements or observations conducted on replicate specimens in different locations by different people. Reproducibility is part of measuring variation. Reproducibility also refers to the ability of an entire study to be reproduced, or by someone at different timelines.

A measurement/object may be said to be reproducible when this variation is smaller than some agreed limit.

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Thank You