Consulting Services for IT Departments

Service offering presentation Serge Baccou et Arnaud Bonneville Managing Directors September 2012

Who are we?

% Independent consulting firm specializing in assisting the IT departments of large businesses and administrations

% Founded in 1995 by Serge Baccou et Arnaud Bonneville

% Our Paris-based company operates worldwide

www.baccoubonneville.com

Serge Baccou and Arnaud Bonneville

Our expertise

% IT Continuity

% Cloud Consulting

% Interim Management

% IT Service Management

Our references

www.baccoubonneville.com

Baccou Bonneville offers its expertise in Information Continuity. Our services help you structure and improve your IT Continuity approach, in compliance with the latest international standards. Our approach includes analyzing the impacts that could be caused by continuity disruptions (Business Impact Analysis), writing the Disaster Recovery Plans (DRPs) and defining the related exercises.

Our services

% Creation / management / improvement of IT continuity programs % Classification of Applications and Business Impact Analysis (BIA) % Statement of Continuity Requirements % Drafting the Disaster Recovery Plans % Exercises setup % Disaster Recovery for User Workstations % Technical Continuity Expertise % Audit on Backup/Restore Plans % Detection of SPOFs % Guidance in TARGET2 self certification % Information Continuity Training

Customer case study: % The challenge:

End 2008, a report from BNP Paribas General Inspection recommends to intensify efforts on information systems continuity. General Management decides to assign an EXCOM member to handle the subject. In March 2009, BNP Paribas group selects Baccou Bonneville Consultants to create a group-wide information continuity program. Group has 200,000 employees and 20,000 IT staff worldwide.

% Our service: Implementation of a complete IT continuity program.

% Results: % Definition of a continuity policy at Group

level % Creation of IT continuity plans to secure most

critical applications % IT continuity exercises setup % Technical solutions normalisation (storage,

virtualisation, mainframe, network) % Creation of a dashboard for General

Management and Group CIO % Setup of a large international team to handle

information continuity (120 people) % 1 000 people trained on IT continuity

between April 2009 and end 2011

“We need to work preventively and curatively. ICP covers the entire IT lifecycle : architecture, development, tests and production, as well as all IT assets such as applications, data, software, hardware and networks…”

Brigitte Poggi, BNP Paribas

Customer case study: % The challenge:

In January 2009, emerging countries IT suffer from a major malfunction: nightly route calculations batches are very often incomplete, preventing delivery trucks to deliver their goods country-wide. This generates significant sales losses.

% Our service: Baccou Bonneville delivers a first audit at Danone IT Operations in Mexico, then a second audit of application development performed by subcontractors in Argentina.

% Results: % At Mexico City, Baccou Bonneville identifies

in a few weeks the root cause of Danone IT pains.

% The change management process at Danone Mexico is completely audited so that each change is properly traced and well managed.

% Constant volume increase has required other actions inspired from CMMi (capacity planning setup, architecture improvements)

Baccou Bonneville consultants assists your company in its Cloud transition projects related to infrastructure, application and workplaces.

Our services

% Cloud solution implementation % From the concept to the implementation of a Cloud solution % End to end support during cloud solution implementation % IaaS, PaaS, SaaS orDaaS projects

% Cloud service design

% Especially dedicated to IT outsourcing companies % Embraces all the activities for the definition of a new service % Value proposition % Business model definition % Costing and service pricing % Competitor analysis % Service catalogue definition % Marketing and sales support creation % Follow-up of the implementation of the service

Customer case study: Steria

% The challenge: % Handover design activity of

a new desktop cloud virtualisation service (Desktop as a Service)

% Setup service commercial launch within 4 months

% Our service: % Requirements definition % Use cases creation % Partnerships definition % Service marketing and

commercial launch setup % Prototype conception % Internal communication and

support to external communication

% Implementation follow-up

Our interim managers are there to meet a need for management in an IT organization, usually to launch a transition or lead an organization through change. Interim Management may be required in a crisis or when carrying out highly strategic projects, increasing the profitability of production tools or dealing with sustained growth.

Customer case study:

% The challenge: As part of a large reorganisation, Veolia Propreté wants to reinforce reliability of its IT Operations. This results in shifting from 1 internally-managed data centre to 2 outsourced data centres. The project is assigned to Baccou Bonneville Consultants.

% Our service: Restructuring and merge of 2 IT Operations departments: Architecture and Integration.

% Results: Between April 2007 and March 2009, Veolia Propreté 60 most critical applications are transferred within the two outsourced data centres.

« « [Baccou Bonneville was] a key asset in the quality improvement of our IT operations, allowing us to implement key solutions covering the ever-increasing requirements of Veolia Propreté customers»

François Hureau, CIO, Veolia Propreté

Customer case study: Alcatel-Lucent

% The challenge: % In the frame of a the global IT

outsourcing deal signed with HP, need to coordinate activities related to processes, tools, reporting and organisational change management within retained IT staff and end users

% Our service: % Participation to negotiations % Program management of 11

projects % Organisational change

management within Alcatel-Lucent teams

% Project quality control, reporting to IT governance

% Management of a true up mission in order to reevaluate resource unit volumes

% Financial simulations, supplier invoice control and communication with IT management

Baccou Bonneville Consultants offers a wide range of services to assist organizations in handling efficiently all the changes required to turn their IT departments into full-fledged IT service centers.

Our services

% ITSM Audit % ITSM Immersion % ITSM Scope definition % ITSM Requirements definition % ITSM Request for Proposals % ITSM Process Expertise % ITSM Program Management

Customer case study: OCP % The challenge:

% The service provider retained for the ITIL processes implementation was facing issues to set up configuration management

% Our service: % Training on configuration

management and CMDB % Project scoping % Process Specification, Design,

Implementation and deployment

% CMDB implementation support

% Results:

% Process in production % More than 20,000 CI and

relations

Customer case study: Italcementi

% The challenge: % HP Service Manager was setup

without having defined the associated processes

% No role description, which resulted in problems to assign those roles within IT department

% Incident management on HPSM wasn’t effective

% IT departement was facing hard challenges to deploy new processes

% Our service: % Preparation meetings to

identify key issues and adapt contents to the audience and context

% Immersion sessions to give basic knowledge on key ITIL processes to Italcementi IT management

% Results:

% 60 managers trained % Change management

objectives redefinition following the immersion sessions

Consulting Services for IT Departments

Baccou Bonneville Consultants 75 boulevard Haussmann - 75008 PARIS Tél +33 (0)1 44 01 51 61 contact@baccoubonneville.com http://www.baccoubonneville.com

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