b737 fa manual v1.2

B737 FA Manual v1.2.bookB737 Flight Attendant Manual
Chapter 1 Page i
1.3 CREW DUTIES ......................................................................................... 3
1.3.1 Flight Attendant ................................................................................. 3
1.3.2 Cabin Manager ................................................................................... 4
1.3.4 Persons Occupying L2X/R2X Flight Attendant Jump Seats ......... 4
1.4 SIGN-ON ................................................................................................... 5
1.4.1 Flight Attendant Absent at Sign On or Crew Change .................... 5
1.4.2 Cabin Manager Absent at Sign On .................................................. 6
1.4.3 Flight Attendant or Cabin Manager Absent for Pre-Flight Checks .. 6
1.5 FLIGHT ATTENDANT IPADS & CATERING IPADS ............................... 7
1.5.1 General Care ...................................................................................... 7
1.5.2 Sign-on Procedures .......................................................................... 7
1.9 PRE-DEPARTURE CLEAN .................................................................... 11
1.10 PRE-DEPARTURE CHECKS ................................................................. 12
1.13 PRE-DEPARTURE EMERGENCY EQUIPMENT CHECK ..................... 15
1.13.1 Inspection of Protective Breathing Equipment ............................ 16
1.13.2 Passenger Life-Jacket Check ......................................................... 16
1.13.3 Pre-Departure Checklist ................................................................. 17
1.13.5 Inspection of Cabin Safety Information Cards ............................. 19
1.13.6 Inspection of Toilets ....................................................................... 19
1.13.7 Inspection of Potable Water and Toilet Waste ............................. 19
1.13.8 Interphone and PA Serviceability Pre-Flight Check ..................... 20
1.13.9 Inspection of Flight Attendant Jump Seat and Harness .............. 20
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1.13.10 Unserviceable Cabin Equipment ................................................... 20
1.13.11 Pre-Departure Check Notification .................................................. 24
1.14 PRE-DEPARTURE LOGBOOK ............................................................. 25
Use of Toilets During Boarding ..................................................... 28 1.15.1 Greeting Passengers ...................................................................... 28
1.15.2 Transit Stops ................................................................................... 29
1.15.3 Unaccompanied Minors .................................................................. 29
1.15.5 Passenger Seat Allocation ............................................................. 29
1.15.6 Emergency Overwing Exit Row Briefing ....................................... 31
Emergency Exit Row Seating Restrictions ................................... 32 Less than Eight (8) Able Bodied Passengers ............................... 32 Emergency Exit Rows ..................................................................... 32
1.15.7 Stowage of Cabin Baggage and Personal Items .......................... 32
Smaller Cabin Items .................................................................... 32 Larger Cabin Items ...................................................................... 32
1.15.8 Infant Briefing Procedure ............................................................... 33
1.16 ON-TIME DEPARTURES ....................................................................... 35
1.16.2 Rear Door Closure (L2) After Passengers Have Boarded ........... 35
1.16.3 Headcount - Manual Boarding or Check-in .................................. 35
1.16.4 Prior to Closing the Flight Deck Door and Forward Door (L1) ... 36
1.16.5 Clearance to Close Flight Deck Door and Forward Door (L1) .... 36
1.16.6 Arming Doors .................................................................................. 37
1.18 CABIN AND GALLEY SECURE ............................................................ 41
1.18.1 Stowage of Loose Articles ............................................................. 41
1.18.2 Cabin Secure Check ....................................................................... 41
Cabin Secure Check Components ................................................ 41 Seatbelts – Fastened ................................................................... 41 Infant Seatbelts ........................................................................... 42 Armrests – Stowed ...................................................................... 42 Tray Tables – Stowed .................................................................. 42 Cabin Baggage – Stowed ............................................................ 42 Portable Electronic Devices ......................................................... 42 Window Blinds – Open ................................................................ 42 Curtains - Open and Secured ...................................................... 42
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Service Items - Cleared ............................................................... 42 Toilets - Checked and Vacant ...................................................... 43
Aisles and Exits Clear and Unobstructed ..................................... 43 Emergency Exit Rows Take Off and Landing ............................... 43 Emergency Exit Rows During Cruise ............................................ 43
1.18.3 Galley Secure Check ....................................................................... 44
1.18.4 Cabin Secure for Take-off ............................................................... 44
1.18.5 Sterile Flight Deck Procedures ...................................................... 45
1.18.6 Twenty Second Silent Review ........................................................ 45
1.18.7 Flight Attendant Brace Position ..................................................... 46
1.18.8 Crew Safety Harnesses or Seatbelts ............................................. 46
1.19 TURBULENCE ....................................................................................... 47
1.19.1 Light .................................................................................................. 47
1.19.2 Moderate .......................................................................................... 47
1.19.3 Severe ............................................................................................... 47
1.20 ANNOUNCEMENTS AND SIGNALS FROM THE FLIGHT CREW ....... 51
1.21 CABIN DUTIES AND RESPONSIBILITIES IN FLIGHT ......................... 53
1.21.1 Fasten Seatbelt Sign After Take-off ............................................... 53
1.21.2 Passenger Comfort/After Take-off Duties ..................................... 53
1.21.3 Exits and Passageways .................................................................. 53
1.21.4 Security Procedures When Entering the Flight Deck .................. 53
1.21.5 Exit Out of the Flight Deck ............................................................. 54
1.21.6 Checks on Flight Deck .................................................................... 54
1.21.7 Toilet Checks ................................................................................... 54
1.21.9 Accident, Illness or Injury to Passengers ..................................... 54
1.21.10 Occupying Flight Attendant Jump Seat During Cruise ............... 55
1.22 PREPARATION FOR LANDING ............................................................ 57
1.22.1 Pre-Cabin Secure ............................................................................ 57
1.22.2 FASTEN SEATBELTS Sign - Descent ............................................ 58
1.22.3 Cabin Secure for Landing ............................................................... 58
1.22.4 Extension of Landing Gear ............................................................. 59
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1.23 MISSED APPROACH ............................................................................ 59
1.24 AFTER LANDING .................................................................................. 59
1.24.1 Disarming Doors ............................................................................. 59
1.25 PASSENGER DISEMBARKATION ....................................................... 61
1.25.1 Farewelling Passengers ................................................................. 62
1.25.3 Transit Stops ................................................................................... 62
1.25.4 Disembarkation Methods ............................................................... 62
1.26 FUELLING POLICY ............................................................................... 63
1.26.3 Refuelling With Passengers Onboard ........................................... 63
Customer Service Officer Responsibilities .................................. 63 Cabin Manager Responsibilities .................................................... 63 Flight Attendant Responsibilities .................................................. 64 Catering Responsibilities ............................................................... 64
1.26.4 Electronic Devices and No Smoking ............................................. 64
1.26.5 Fuel Spillage .................................................................................... 65
1.27.1 Turnaround Duties .......................................................................... 65
1.27.2 Terminating Duties .......................................................................... 66
1.27.3 Syringe Procedures ........................................................................ 67
1.28 SIGN-OFF ............................................................................................... 69
1.28.1 Sign-off Duties ................................................................................. 69
Sign-off at a Home Port .................................................................. 69 Sign-off on an Overnight ................................................................ 69
1.29 SUMMARY OF DUTIES ......................................................................... 71
1.30 SUMMARY OF NOTIFICATIONS .......................................................... 73
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1 DUTIES AND RESPONSIBILITIES
1.1 CREW MANAGEMENT RESPONSIBILITY Flight Attendants are responsible to the National Flight Attendant Manager and the General Manager Flight Operations/Chief Pilot.
While on operational duty all air crew members are subject to the authority of the Pilot-in- Command. Refer to Chapter 2 of the Regional Express Policy and Procedures Manual.
1.2 CHAIN OF COMMAND All air crew members are responsible to and are under the direct command of the Pilot-in- Command. The Chain of Command is as follows:
Captain,
First Officer,
Cabin Manager,
Flight Attendant.
Air crew must promptly and courteously obey all orders and requests from the Pilot-in-Command unless there is a perceived threat to the safety of the flight. If necessary, Company Crew Resource Management (CRM) guidelines should be followed to resolve any conflicts.
When two Training/Check Captains are engaged in line flying duties, the Captain occupying the left hand seat is the designated Pilot-in-Command unless otherwise communicated.
The First Officer will only operate from the right hand seat unless undergoing Command training (PICUS).
On all flights there must be at least one appointed Cabin Manager.
A Flight Attendant may be required to act in the position of Cabin Manager (Act Up) for operational purposes for a duty or a tour of duty.
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1.3 CREW DUTIES Aircraft engaged in regular public transport (RPT) or charter operations must carry a number of Flight Attendant(s) appropriate to their passenger complement as per CAO 20.16.3.
It is Company policy that Flight Attendants will be carried on all flights if there are any fare paying or charter passengers on board.
For full details of the maximum number of passengers allowed on aircraft, refer to Chapter 8 of the Regional Express Policy and Procedures Manual.
For passenger boarding Flight Attendants are required to be present in accordance with guidelines in Chapter 12 of the Regional Express Policy and Procedures Manual.
Using Company CRM guidelines and effective communication between the Pilot-in-Command, the Cabin Manager and/or Flight Attendants is essential to safely co-ordinate any operational requirements, (for example, weather, passenger requirements, early descents, diversions, etc.).
1.3.1 Flight Attendant The primary role of the Flight Attendant is, on behalf of the Captain, to manage and oversee cabin safety. The Flight Attendant's overall responsibility is to the Pilot-in-Command for the performance of duties in accordance with Company Standards.
Flight Attendants must:
ensure the aircraft cabin equipment is serviceable, sufficient and any defects are reported,
inform passengers on emergency and safety procedures,
respond effectively and efficiently to any situation requiring emergency and safety procedures,
be thoroughly conversant with and act in accordance with, all relevant Company Operating Manuals,
ensure the safety of passengers during all phases of flight, and
manage procedures during an emergency in accordance with the Operating Manuals and instructions from the Pilot-in-Command.
The secondary role is to provide the highest possible service to passengers ensuring their care and comfort at all times and that all needs are met, and exceeded, wherever possible.
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1.3.2 Cabin Manager The Cabin Manager is the crew member with overall responsibility to the Pilot-in-Command to for the conduct, coordination and performance of cabin duties and safety operations.
1.3.3 Act-Up Cabin Manager In a situation whereby a Flight Attendant is selected to act-up as a Cabin Manager due to operational reasons. This may be for a duty or tour of duty. Refer to Chapter 2 of this manual.
1.3.4 Persons Occupying L2X/R2X Flight Attendant Jump Seats As a minimum, persons occupying L2X/R2X Flight Attendant Jump Seats are required to be current in B737 Emergency Procedures.
Persons occupying L2X/R2X Flight Attendant Jump Seats, may form part of the operating crew, however, they are in addition to the minimum crew complement.
Persons occupying L2X/R2X Flight Attendant Jump Seat, will not conduct Standard Operating Procedures or Emergency Procedures, unless requested to do so by the operating crew. Persons occupying the L2X/R2X Flight Attendant Jump Seats should be in full company uniform.
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1.4 SIGN-ON All Flight Attendants must sign-on personally. Under no circumstance are Flight Attendants permitted to sign on for another crew member. Any employee found to be requesting another crew member to sign on for them may face disciplinary action up to and including termination of employment.
At airports where there are no Flight Attendants based, Flight Attendants will be automatically signed on at scheduled sign-on time.
In all crew bases, sign-on is by way of the ‘Sign-on Monitor’. Duty changes, briefings and rosters are also available through this system.
After signing on, all Flight Attendants must attend a pre-flight briefing either on the ground or in the aircraft and sync their Company issued iPad (only crew bases have Company Wi-Fi available).
There will be an additional pre-flight briefing from the Flight Crew to the Cabin Manager.
1.4.1 Flight Attendant Absent at Sign On or Crew Change If a Flight Attendant is absent at sign on i.e. due to being called out on reserve or connecting from another duty and/or paxing sector, the Cabin Manager will discuss the following when the Flight Attendant arrives at the aircraft:
Verbally confirm the Flight Attendant is fit to fly
Assigned operating position
Asks the Flight Attendant the Flight Deck emergency access code
Advises the Flight Attendant the ‘Flight Deck password’
Any other information that could be pertinent to the flight e.g. recent notices and NOTACS
Boarding can commence without the absent Flight Attendant provided that:
The Captain has approved the boarding
All Flight Attendants have been briefed and allocated positions
The minimum boarding requirements are met
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1.4.2 Cabin Manager Absent at Sign On If the Cabin Manager is not present at sign on i.e. due to being called out on reserve or connecting from another duty and/or paxing sector, an alternate flight attendant (selected based on experience/qualifications) will be required to prepare and deliver the pre-flight briefing until the Cabin Manager arrives or alternative arrangements are made.
The person assuming this role will be allocated the R1 position, so that a detailed handover can be provided to the Cabin Manager.
The standard pre-flight briefing format will apply including consultation with Flight Crew.
Refer to Chapter 2 for guidance on briefing question categories.
Boarding can commence without the Cabin Manager provided that:
The Flight Crew have approved the boarding
All Flight Attendants have been briefed and allocated positions
The minimum boarding requirements are met
1.4.3 Flight Attendant or Cabin Manager Absent for Pre-Flight Checks
Where an operating Flight Attendant or Cabin Manager is not present to conduct pre-flight checks i.e. due to being called out on reserve or connecting from another duty and/or paxing sector, an alternative crew member may conduct the pre-flight checks for that position. The following persons are permitted to conduct the positional pre-flight checks on behalf of the absent Flight Attendant:
Another member of the operating crew
An assist Flight Attendant (if available)
A reserve Flight Attendant where available
A Flight Attendant Line Supervisor and/or an operationally qualified member of the management team.
The team member conducting the pre-flight checks must be endorsed on the Boeing 737 aircraft.
When pre-flight checks are conducted on behalf of the absent Flight Attendant, either prior to or after boarding, a formal handover must occur. The team member who conducted the pre-flight checks must verbally advise the absent Flight Attendant or Cabin Manager:
NOTE
The pre-departure logbook must reflect the employee number of the team member who completed the positional pre-flight duties.
“Emergency Equipment and Security Checks Complete.”
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1.5 FLIGHT ATTENDANT IPADS & CATERING IPADS All Flight Attendants are issued with a Company iPad which is recorded under their name on the Asset Register. Refer EFB - iPad and Application User Guide on the FCNWP.
1.5.1 General Care Each Flight Attendant is responsible for the safe keeping of their Company issued iPad and must take care to follow all guidelines and ensure the iPads are not damaged.
iPad covers are supplied, the iPad must remain in a suitably secure cover at all times,
Covers must not be altered or defaced in any way,
Adhesive name tags will be supplied, these are to be placed on the back of the iPad only,
If an iPad is found on the aircraft the iPad must be handed in to the FALS, FOM or Airport Manager in a major hub. A trip report must be submitted stating:
– Aircraft Registration on which the iPad was found
– Name of the iPad owner
– Rextag Number
iPads must be handled with utmost care,
iPads must not be left in pigeon holes,
Where possible, iPads must not be left in unattended vehicles,
Flight Attendants must not leave their iPad (or any items of Company or personal value) on an unattended aircraft at any time. This includes when leaving the aircraft for a crew break and turnarounds,
Unserviceable iPads must be reported to your respective FALS, either in person or via a Trip Report.
1.5.2 Sign-on Procedures When required for operational purposes iPads must have, available at time of sign-on, a
minimum of 50% battery charge or higher if reasonably required to complete the assigned duty,
iPad chargers must be carried when operating an overnight duty,
If the iPad is used to access the manuals a sync process must take place during sign-on to ensure up to date information is accessible. Only crew bases have Rex Wi-Fi available,
To allow time for sync to complete this must be done immediately after signing on via Merlot,
If unable to sync at sign on or the app is unserviceable, Flight Attendants must review the PC version of the Flight Crew Notices Webpage to access NOTACs,
If there are any new amendments to manuals that are not contained on the Flight Attendant's iPad and are considered relevant to the flight the Flight Attendant must inform the Captain.
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1.5.3 Boarding When placing the iPad on the galley bench, Flight Attendants must be mindful of other staff
members passing through the galley and inadvertently knocking the iPad,
Flight Attendant iPads must not be placed near the edge of the galley bench; iPads must be pushed to the rear of the galley.
1.5.4 Stowage Locations When iPads are not required they must be appropriately stowed in a galley cupboard.
Flight Attendant’s must be diligent when stowing the iPad to ensure any subsequent removal of items does not cause the iPad to become dislodged and/or fall out. iPads are not to be:
accessed during the no-contact phase of flight,
stowed near any liquids.
1.5.5 In-flight Procedures iPads must be securely stowed for take-off, landing and during turbulence,
Take-off - iPads must be stowed prior to notifying the Flight Deck 'cabin secure' for take-off. The iPad may be accessed, after take-off, once the seatbelt sign has been switched off, unless operationally required,
Descent - iPads must be stowed prior to notifying the Flight Deck 'cabin secure' for landing. The iPad may be accessed once the last passenger has left the aircraft, unless operationally required.
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1.6 PRE-FLIGHT BRIEFINGS The Cabin Manager to Flight Attendant pre-flight briefing will be conducted by the Cabin Manager as part of sign on procedures. The intent of the Cabin Manager to Flight Attendant briefing is to ensure Flight Attendant coordination and that all Flight Attendants are proficient in knowledge and understanding of procedures. The Cabin Manager must use time management skills when conducting the Flight Attendant briefing to ensure on time performance.
The Flight Crew to Cabin Manager Pre-flight briefing will be conducted by the Flight Crew. Necessary information such as weather, flight times and Flight Deck password will be discussed. The Cabin Manager will advise of any training taking place.
If the Flight Crew to Cabin Manager Pre-flight briefing is conducted onboard the aircraft the Cabin Manager must request that all Flight Attendants meet in the forward cabin to discuss any relevant details.
C A B I N M A N A G E R TO F L I G H T AT T E N D A N T S
F L I G H T C R E W TO C A B I N M A N A G E R
Cabin Manager provides warm welcome Self-introduction
Confirm all Flight Attendants turn off mobile phones and place in crew bag
Flight times
• A high visibility vest.
Expected enroute and arrival terminal weather conditions.
Confirm employee numbers of the operating Flight Attendants whilst cross checking the briefing report. Crewing must be notified if Flight Attendant employee number/s are not reflected correctly on the Cabin Manager briefing report.
Ask all Flight Attendants to recite the Flight Deck Emergency Access Code.
Any expected turbulence that may affect the initiation or continuation of the cabin service.
Conducts pre-flight questions to ensure Flight Attendants are proficient in their knowledge of Company Operating Manuals and Standard Operating Procedures.
Minimum Equipment List (MEL) items that may affect the Flight Attendants operation in the cabin.
Confirm all Flight Attendants are aware of the latest NOTACs and notices.
Any other aspect of the flight(s) that may have an impact on the Flight Attendants.
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The Captain may update the Cabin Manager before each sector of a flight should there be any changes to the pre-flight briefing and/or the crew complement.
On repetitive sectors with the same crew, a briefing prior to the first sector should suffice.
CAUTION
If the briefing is completed on-board, consider surroundings when the Flight Deck password is shared. Only operating crew are permitted to know the Flight Deck password. If Flight Attendants do not use the 'password' when requesting permission to enter the Flight Deck they will be refused entry.
NOTE
Flight Attendants must ensure that any MEL items, as briefed by the Captain, are identified with either a MEL sticker or the “Do Not Occupy/Use” card.
Ensure uniform and grooming is to Company standard. Refer Chapter 3 - Regional Express Policies and Procedures Manual
Latest NOTACs and notices (if applicable).
Assign each Flight Attendant to a designated position to operate for the duty.
Flight Deck password (at the discretion of the Captain). The Cabin Manager must ensure all Flight Attendants are aware of the password prior to passengers boarding.
Discuss flight numbers, destinations, date and crew information found on the crew briefing report
Review service flow and expectations
Review any potential threats and errors that could impact the duty, e.g. national security on high alert/check boarding passes/security checks.
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1.7 PRE-FLIGHT QUESTIONS As part of the Cabin Manager to Flight Attendant briefing, each Flight Attendant will be asked a Pre-flight question to ensure proficient knowledge of Company Operating Manuals and Standard Operating Procedures.
If a Flight Attendant cannot answer a question correctly, the Cabin Manager must:
Reword the question
Ask another question
If the Flight Attendant cannot answer the second question correctly, they will be required to report to a Flight Attendant Line Supervisor (FALS) within 5 working days to recite the correct answer to both questions. The Cabin Manager must submit a Trip Report outlining the areas of deficiency.
The Cabin Manager must ensure that any question answered incorrectly is covered by another Flight Attendant during the briefing or discussed as a group to ensure proficient knowledge.
1.8 STOWAGE OF CREW BAGS Flight Attendants must stow their baggage in overhead lockers in close proximity to their assigned Flight Attendant Jump Seat. Items required for flight should be removed and stowed securely in galley compartments. Baggage is not permitted to be stowed anywhere that impedes access to emergency equipment or exits.
Flight Attendants are not permitted to stow their baggage in overhead lockers located above business class seats.
1.9 PRE-DEPARTURE CLEAN On arrival at assigned aircraft for sign-on and/or for an aircraft swap, in addition to standard operating procedures, Flight Attendants are required to clean the following items:
Galley benches,
Galley handles,
Flight Deck Door handle - galley/cabin side, and
Toilets - door handle (internal and out) and flush handle, etc.
Flight Attendants are to spray all surfaces with Netbiokem, and then wipe down surfaces.
NOTE
Before doing any cleaning, Flight Attendants must don latex gloves.
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1.10 PRE-DEPARTURE CHECKS Flight Attendants are required to conduct Pre-Departure Checks, utilising the Pre- Departure Checklist (RO.424B) for the following:
Aircraft Security Check
Catering Check (ref chapter 4 of this manual).
1.11 REPORTING CABIN DEFECTS The Cabin Manager must advise the Captain as soon as possible, of any Cabin Defects i.e. emergency equipment, frayed carpet, broken armrest/tray table or passenger comfort issues, so that an Aircraft Maintenance Log (AML) can be raised.
Cabin Managers must submit a Trip Report to advise that the item/issue has been reported to the Captain, this includes any PA Handset issues.
1.12 PRE-DEPARTURE SECURITY CHECK A Pre-flight Security Check of an aircraft must be performed before departure of an originating flight for the purpose of detecting weapons, or explosive and incendiary devices contained within areas of an aircraft reasonably accessible to passengers or persons servicing the aircraft cabin. Flight Attendants must perform a Pre-Flight Security Check:
Prior to an aircraft’s first flight of the day or a cold aircraft;
When an aircraft is returning to service after undergoing maintenance at a place away from a passenger terminal building or a cargo terminal building; and/or
When an aircraft has not been placed under the continuous surveillance of at least 1 person, being a person authorised by the aircraft operator for the purpose of preventing unauthorised access to the aircraft.
Flight Attendants are required to conduct condensed security checks in the following situations:
Every turnaround, and
At the completion of duty
If a Flight Attendant finds a suspicious article onboard they may use the HOT Principle as per the Regional Express Air Crew Emergency Manual.
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NOTE
It is recommended that Flight Attendants wear the supplied Latex Gloves, when checking the aircraft toilets.
Area Pre-Flight Security Check Condensed Security Check
Cabin:
• ceiling centreline stowages' (if applicable)
YES YES - Rear roof cavities and centreline stowage's not required to be checked
Galleys:
• cupboards,
• galley side bins.
Drawers in trolleys and standard units must be pulled out for visual inspection.
Security sealed equipment must be opened for visual inspection (if applicable)
YES YES - Only if accessed by caterers
Toilets:
• stowage behind mirror,
• under sink area,
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1.13 PRE-DEPARTURE EMERGENCY EQUIPMENT CHECK
Flight Attendants must be familiar with the operation, location, serviceability, precautions and after- use of emergency equipment as per the Regional Express Air Crew Emergency Manual.
Under no circumstances are aircraft supplies, baggage (crew/passengers) or personal items permitted to obstruct access to emergency equipment.
Any items obstructing Emergency Equipment must be relocated immediately.
NOTE
Emergency Equipment must not be relocated at any time, unless authorised by the National Flight Attendant Manager or the General Manager Flight Operations/Chief Pilot.
Flight Attendants must check the status of the emergency equipment as per assigned positional responsibilities. All items listed on the Pre-Departure Checklist must be checked.
This is to ensure:
the correct number of emergency equipment, and
the serviceability of emergency equipment.
Emergency equipment checks are to be completed:
on the Flight Attendant's first sector of the day,
at each change of aircraft,
on a cold aircraft.
NOTE
The definition of a cold aircraft is the first flight of the day or an aircraft that has not operated for three (3) hours or more.
NOTE
If a Flight Attendant changes operating position during the turnaround, they should familiarise themselves with their new Flight Attendant Jump Seat and related safety equipment, there is no requirement to conduct emergency equipment checks.
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1.13.1 Inspection of Protective Breathing Equipment In accordance with Civil Aviation Orders, the serviceability of Protective Breathing Equipment (PBE) must be checked on an aircraft that has been left unattended by Flight Attendants on the ground. The Cabin Manager must inform the Captain when the PBE check is complete.
NOTE
If all Air Crew leave the aircraft a full security check must be performed.
1.13.2 Passenger Life-Jacket Check Passenger Life-Jackets will be checked daily by engineering. If a Flight Attendant notices a Passenger Life-Jacket is missing during duty, they must inform the Cabin Manager who will advise the Captain. An entry into the Aircraft Maintenance Log will be made.
If it is discovered that a Life-Jacket is missing during duty, Flight Attendants will be required to conduct a full Life-Jacket check to ensure there is one Life-Jacket per passenger seat. A replacement Life-Jacket must be obtained from the Life-Jacket Bag to replace the missing Life- Jacket. The Cabin Manager must submit a Trip Report.
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L1 DOOR
Crew Life Jacket 1
Ancillary Pre-departure Checklist 1
L1 SECURITY CHECKS
ANCILLARY PRE-DEPARTURE CHECKLIST
R2 PRE-FLIGHT CHECKS
Crew Life Jacket 2
Emergency First Aid Kit (BSI) 1
AFT RHS BEHIND LAST ROW Emergency First Aid Kit (Baseline) 1
AFT LHS BEHIND LAST ROW
Portable Oxygen Bottle 3
Safety Demonstration Kit 2
Restraint Kit 1
CABIN Cabin Safety Information Card (Rows 16-Last Row)
R2 SECURITY CHECKS R2 and L2 lavatory
AFT Half of Cabin (Rows 16-Last Row)
R1 PRE-FLIGHT CHECKS
Crew Life Jacket 1
Protective Breathing Equipment 1
Oxygen Release Tool 1
Heat Protection Gloves 1
Dangerous Goods Kit 2
CABIN Cabin Safety Information Card (Rows 1-15)
MID CABIN- LHS AND RHS
Seat Recline Lockouts- (where installed) NOTE: Where installed, the seat recline lockout must be locked for taxi, take-off and landing.
R1 SECURITY CHECKS
L2 PRE-FLIGHT/SECURITY CHECK
Crew Life Jacket 2
L2 SECURITY CHECKS
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1.13.4 Ancillary Pre-Departure Checklist The cabin library is located in the forward galley and contains documentation which can be used in various circumstances e.g. to identify unserviceable aircraft furnishings, to replace missing or damaged documentation and for passenger information.
It is the Cabin Managers responsibility to confirm that the cabin library is present and complete using the Pre-departure Checklist. Missing items must be noted on the Dry Stores order form and replaced at the next available opportunity.
Cabin Library
Qty Item
1 Passenger Warning Card
3 “DO NOT STOW BAGGAGE UNDER THIS SEAT” Cards
15 Spare Cabin Safety Information Cards
Ancillary Item
20 Orange Tags
2 Whiteboard Markers
50 Sick Bags
15 Spare magazines
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1.13.5 Inspection of Cabin Safety Information Cards Civil Aviation Orders require that there is a Cabin Safety Information Card, detailing the safety features of the particular aircraft, available for each passenger.
Flight Attendants must ensure cards:
Are located at the front of each seat pocket, Facing forward, and
Represent the correct aircraft type.
Missing or damaged cards must be replaced. Spare cards are located in the cabin library.
1.13.6 Inspection of Toilets Inspecting toilets is part of fire prevention measures and pre-flight checks. Frequent periodic checks will ensure that the smoke detector system is not tampered with, and when fire has started, it can be quickly contained.
Toilets must be checked for serviceability, security and cleanliness.
Checks must include visual inspections of the following:
Waste bin flap is flush to ensure the efficient release of the fire extinguisher should it be activated;
Smoke detector sensors are clear of any obstruction e.g., tissue, chewing gum, adhesive tape, etc.;
Behind the infant change table;
Behind waste bin;
Inside lavatory (lift lid and check inside bowl);
Heat sensitive dots on temperature indicator placard are grey or white (not black);
Behind mirror.
1.13.7 Inspection of Potable Water and Toilet Waste To ensure sufficient potable water is available for the flight and toilet waste is emptied, L2 Flight Attendant is required to check levels pre-flight and in-flight at top of decent. Refer to Chapter 3.
Amenities
Sufficient amenities for flight, including but not limited to rubbish bags, hand towel, toilet paper, soap, tissues, gloves, cloths, sick bags, air freshener and napkins
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1.13.8 Interphone and PA Serviceability Pre-Flight Check Interphones must be checked for serviceability as part of pre-flight equipment checks.
When the aircraft power supply is initiated during pre-flight equipment checks, the Cabin Manager will make the PA:
Flight Attendants must proceed to their stations and conduct the following procedure:
1. The Cabin Manager calls the AFT Flight Attendants on the interphone. Refer: ACE Manual - Normal Communications Table.
2. L2 and R2 Flight Attendants will respond and state their “Position (name) Interphone Check”, the Cabin Manager replies “L1 (name) Interphone Check”.
Following these checks L1, L2 and R2 Flight Attendants must conduct a PA serviceability check by stating:
1.13.9 Inspection of Flight Attendant Jump Seat and Harness The serviceability of all Flight Attendant Jump Seats and Harnesses must be checked as part of pre-flight equipment checks, refer to B737 Air Crew Emergency Manual - Chapter 13. Any defects must be reported to the Cabin Manager who will inform the Captain immediately.
1.13.10 Unserviceable Cabin Equipment The Captain will refer to the Minimum Equipment List (MEL), when advised of unserviceable equipment. The MEL allows for operation of an aircraft with particular equipment unserviceable at the time of departure for the intended flight, subject to specified conditions and procedures.
“Interphone Check”
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Unserviceable Flight Attendant Jump Seat and Harness
L1/R1 Flight Attendant Jump Seat If the L1 Flight Attendant Jump Seat is unserviceable the following conditions must be met:
• The R1 Flight Attendant Jump Seat must be serviceable
• The L1 Flight Attendant must occupy the R1 Flight Attendant Jump Seat
• R1 Flight Attendant must sit in passenger seat 1C • A ‘CREW USE ONLY’ card must be placed on the
1C seat • The unserviceable Flight Attendant jumpseat
must not be occupied and a ‘DO NOT OCCUPY/ USE’ card must be placed on the seat.
If the R1 Flight Attendant Jump Seat is unserviceable the following conditions must be met:
• The L1 Flight Attendant Jump Seat must be serviceable
• R1 Flight Attendant must sit in passenger seat 1C • A ‘CREW USE ONLY’ card must be placed on the
1C seat • The unserviceable Flight Attendant jumpseat
must not be occupied and a ‘DO NOT OCCUPY/ USE’ card must be placed on the seat.
When passenger seats are used by Flight Attendants:
• ‘CREW USE ONLY’ card to be placed on seat. • Adopting the appropriate passenger brace
position is required in an emergency situation
If both forward jump seats become unserviceable during the flight then the Flight Attendants, after liaising with the Captain, must sit in the closest aisle seats to their door (e.g. 1C and 1D). The Cabin Manager is to delegate any relevant PAs.
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L2/L2X and R2/R2 X Flight Attendant Jump Seat If the L2/L2X or R2/R2X Flight Attendant Jump Seat is unserviceable the following conditions must be met:
• The remaining AFT Flight Attendant is located at a serviceable AFT Flight Attendant Jump Seat with access to a serviceable interphone handset from their seated position
• The displaced AFT Flight Attendant occupies either an adjacent Flight Attendant Jump Seat or an aisle seat in the last passenger row
• A ‘CREW USE ONLY’ card must be placed on the passenger seat
• The unserviceable Flight Attendant jumpseat must not be occupied and a ‘DO NOT OCCUPY/ USE’ card must be placed on the seat.
When passenger seats are used by Flight Attendants:
• ‘CREW USE ONLY’ card to be placed on seat. • Adopting the appropriate passenger brace
position is required in an emergency situation
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Forward Interphone The forward interphone handset must be serviceable.
If the forward interphone becomes unserviceable in- flight the Cabin Manager must liaise with Flight Crew to establish alternative communication methods.
The below procedures are recommended:
• Rear Flight Attendants make all PA's and SOP calls including: - Cabin Secure
• To initiate entry into Flight Deck: - Make interphone call from rear galley and
establish alternative entry/exit into Flight Deck procedures
AFT Interphones 1 AFT handset can be unserviceable if the following conditions must be met:
• The FWD handset is serviceable.
Unserviceable Passenger Seat
Recline Mechanism An unserviceable passenger seat refers to a seat that is broken e.g. stuck in the reclined position or has a broken armrest.
Flight Attendants must ensure:
• Seat remains vacant • ‘DO NOT OCCUPY/USE’ card/label to be placed
on seat.
If an evacuation path is obstructed due to an unserviceable seat, no passengers are permitted to occupy affected seats.
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1.13.11 Pre-Departure Check Notification Cabin Manager makes PA:
Once R2 Flight Attendant has completed their equipment and security checks they must advise L2 Flight Attendant. Cabin Manager initiates call back via standard method - refer Chapter 13 of the Regional Express Air Crew Emergency Manual. Upon receiving interphone call, L2 Flight Attendant is to respond:
NOTE
Upon hearing the PA “Emergency Equipment and Security call back in one minute” AFT Flight Attendants must advise the Cabin Manager if it is unachievable to complete required checks in the allocated timeframe.
NOTE
The Cabin Manager must advise the Captain as soon as it is apparent that pre-flight duties cannot be completed in time for boarding.
Once all checks are complete, the Cabin Manager must:
Verbally confirm with the Captain that all pre-flight duties are complete using the following phrase:
“Emergency Equipment and Security call back in one minute”
“L2, (name) Emergency Equipment and Security Checks Complete.”
“Emergency Equipment and Security Checks complete, catering onboard, nothing to report, ready for boarding.”
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1.14 PRE-DEPARTURE LOGBOOK The Pre-Departure Logbook, located in the forward right-hand side galley, logs the positional pre- flight duties undertaken by each Flight Attendant. It is to be completed by the Cabin Manager prior to passenger boarding, with the following information:
Date
Signature
Replacement Pre-Departure Logbooks may be ordered using the Dry Stores Order Form. Completed Pre-Departure Logbooks must be returned to the appropriate Flight Attendant Line Supervisor (FALS).
In the event of a crew change, a new entry must be made in the Pre-Departure Log Book to reflect the operating Flight Attendants.
NOTE
By completing and signing the Pre-Departure Logbook, the Cabin Manager confirm compliance with all pre-flight procedures and checks.
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1.15 RESPONSIBILITIES AT BOARDING Flight Attendants must:
be on aircraft no later than 35 minutes prior to departure,
be aware that boarding will commence 30 minutes before departure.
Boarding must not commence until at least one Flight Crew member is present and aware that boarding is taking place. One Flight Attendant must be positioned at each set of doors and the overwings. Flight Attendants must consider their position in the cabin and their ability to return to their assigned exit should an evacuation be necessary.
B O A R D I N G P O S I T I O N A L R E S P O N S I B I L I T I E S
All Flight Attendants:
L1 Flight Attendant:
• Boarding at L1 - The Cabin Manager stands at L1 to greet passengers in the forward galley area (in front of the Flight Deck door entry) and checks passenger boarding passes. This allows the Cabin Manager to be close to the Flight Deck if communication is necessary.
• Ensures boarding music is ON
• The Cabin Manager must remain within the vicinity of the forward doors during boarding unless another Flight Attendant is present in the forward galley.
• Ensures correct headcount (if required, for manual check-in only)
• Assists hanging jackets and coats for Business class passengers
R1 Flight Attendant:
• Collects and briefs unaccompanied minors (if required)
• Monitor/assist with passenger baggage to assist with an on-time departure
• Hand out infant/extension seatbelts and conducts infant briefing on completion of boarding to passengers (if required)
• Conducts briefings for passengers with special requirements (if required)
• Close overhead lockers
• Assists hanging jackets and coats for Business Class passengers
L2 Flight Attendant:
• Boarding at L2 - L2 Flight Attendant greets passengers at the L2 entry and checks boarding passes.
• L2 Flight Attendant must remain within the vicinity of the AFT doors during boarding unless another Flight Attendant is present in the AFT galley.
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Use of Toilets During Boarding Toilets must be locked during boarding by Flight Attendants. Passengers are permitted to use the toilets during boarding and refuelling (time permitting). If a passenger requests to use a toilet during boarding, Flight Attendants must unlock the toilet for the passenger. Once the passenger has exited the toilet, Flight Attendants must complete a toilet security check prior to re-locking the toilet door.
1.15.1 Greeting Passengers The first point of contact with passengers is at boarding. Flight Attendants must check all boarding passes and as a guide, 1 in 4 passenger names must be used e.g. Mr Smith. Flight Attendants are only permitted to use passenger first names when invited to do so by the passenger. A passenger must not board without a valid boarding pass.
Refer to Chapter 5 of the Regional Express Policy and Procedures Manual for further guidance on passengers attempting to board without a valid boarding pass.
During boarding, the validity of the boarding pass must be visually checked for correct:
date,
Assistance should be offered to passengers where required.
Passenger baggage must also be monitored during boarding for any oversize bags. Any oversize baggage must be Orange Tagged. Refer to Chapter 8 of the Regional Express Policy and Procedures Manual for further information.
R2 Flight Attendant:
• Overwing Exits - R2 Flight Attendant stands at the overwing exits for boarding.
• R2 Flight Attendant can only move five (5) rows either side of the overwing exit rows during refuelling.
• Once refuelling is complete, R2 Flight Attendant can move around the cabin to complete all other required boarding responsibilities.
• Complete briefing of passengers at overwing exits and advise Cabin Manager
• Ensure passengers comply with emergency exit seating criteria
• Hand out infant/extension seat belts on completion of the overwing exit safety briefing (if required)
• Close overhead lockers
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NOTE
CAR 256 (1998) states a person shall not, while in a state of intoxication, enter any aircraft.
NOTE
Flight Attendants must ensure all hot beverages that are brought on by passengers have a lid on. If there is no lid the hot beverage must be taken and disposed of prior to take-off.
1.15.2 Transit Stops During transit stops all passengers must disembark the aircraft. All transit passengers must present a valid boarding pass.
1.15.3 Unaccompanied Minors R1 Flight Attendant is responsible for collecting, briefing and disembarking Unaccompanied Minors. It is the responsibility of each Flight Attendant to carry an Unaccompanied Minor Record Book. The Cabin Manager has the overall responsibility to ensure Unaccompanied Minor paperwork is completed. Refer to Chapter 8 of the Regional Express Policy and Procedures Manual.
NOTE
On arrival, R1 is to ensure Unaccompanied Minors are disembarked last and handed directly to a Customer Service Officer.
1.15.4 Paperwork Delivery and Retrieval To ensure the timely exchange of paperwork, Customer Service Officers shall deliver and receive all flight documentation directly with the Flight Crew without utilising the Cabin Manager or Flight Attendants.
1.15.5 Passenger Seat Allocation The Civil Aviation Regulations require that all Company aircraft be loaded in a safe manner in accordance with the certification of the aircraft. All passengers are provided with a boarding pass and seat allocation.
During boarding all passengers must sit in their assigned seats. If a seat allocation duplication/ complication occurs on the ground, advise the Captain immediately.
Refer to Chapter 8 of the Regional Express Policy and Procedures Manual for further information. All passenger seat changes must be approved by the Captain unless the passenger:
moves within the same row to a vacant seat.
Seat changes may be made in flight after approval from the Captain has been granted and once the FASTEN SEATBELTS sign has been switched off.
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NOTE
Failure to comply with these loading requirements of the Civil Aviation Regulations carries one of the most severe penalties under Government Regulations.
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1.15.6 Emergency Overwing Exit Row Briefing The Customer Service Officer will allocate the Emergency Exit Row seats during check- in if the passenger meets the criteria as set by the Company and CASA.
Flight Attendants must assess passenger suitability for the Emergency Exit Row. If a Flight Attendant believes the passenger;
is not fully able, or
could obstruct or hinder access to an emergency exit,
or if the passenger;
fails to meet the criteria (refer Regional Express Policy & Procedures Manual Ch 8)
answers no when asked if they are willing and able to assist, or
does not provide an answer,
then the passenger must be re-seated immediately in consultation with the Cabin Manager and Captain. If Flight Attendants are in any doubt, the matter must be referred to the Cabin Manager.
It is the responsibility of R2 Flight Attendant to brief passengers seated at overwing exits prior to every departure. The commencement of the briefing is dependent on boarding circumstances and cannot take place until it is confirmed all exit row passengers are seated. The briefing must be completed prior to do closure.
During boarding the R2 Flight Attendant must make the passengers aware that they have been allocated a seat in an Emergency Exit Row and ask them if they are willing and able to assist in the event of an emergency.
The briefing must be completed for passengers on each side of the aircraft. It is not acceptable to brief both sides at once.
The briefing script must be used to ensure consistency in the message to passengers in exit rows.
If a passenger is wearing headphones or using a PED, R2 Flight Attendant must request the passenger to remove their headphones or pause their device.
If a PA is made at any time whilst conducting the Emergency Overwing Exit Row Briefing, R2 Flight Attendant must stop the briefing immediately, wait for the PA to conclude and then continue the brief.
The R2 Flight Attendant should stand adjacent to and slightly forward of the rows while briefing.
The R2 Flight Attendant must verbally advise the Cabin Manager that the Emergency Overwing Exit Row briefing is complete.
Refer Chapter 6 of this manual for Emergency Overwing Exit Row Briefing.
NOTE
Flight Attendants shall assess suitability of the passengers seated at the overwing exit during the flight.
NOTE
If a passenger is moved because they do not meet the exit row criteria a trip report must be submitted.
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Emergency Exit Row Seating Restrictions During take-off, landing and in a prepared emergency, overwing exit rows must be occupied by a minimum of two (2) Able Bodied Passengers per exit.
Less than Eight (8) Able Bodied Passengers Where there are fewer than eight (8) Able Bodied Passengers available on a flight, the window seat in an overwing exit must be assigned first, allocating one able bodied passenger per exit.
If no Able Bodied Passengers are available, the emergency exit rows must remain empty.
NOTE
The flight can depart with passengers seated elsewhere as determined by weight and balance requirements.
Emergency Exit Rows Emergency Exit Rows must be clear and unobstructed at all times.
1.15.7 Stowage of Cabin Baggage and Personal Items During boarding Flight Attendants must monitor the stowage of cabin baggage as follows:
ensure baggage is stowed safely, encouraging passengers to place heavier items under the seat in front and lighter items in the overhead locker (passengers may need to be advised of the safest way to stow briefcases and soft articles),
items stowed in an overhead locker must be stowed in accordance with the placarded design weight and space limitations of the locker,
small handheld electronic devices weighting less than 1kg may be held in a passenger's hand for take-off and landing - Refer Regional Express Policy and Procedures Manual Chapter 4.
ensure the stowage of baggage is not behind the passenger's legs, and
ensure access to emergency exits and aisles are kept clear at all times, except when embarking or disembarking passengers, i.e. no bags, straps or articles of clothing hindering/ obstructing the evacuation path.
Smaller Cabin Items
If passengers are reading smaller items (such as newspapers and magazines) they may continue to read for take-off and landing. However, if they are not reading, these articles must be stowed.
Larger Cabin Items
All larger articles (e.g. folders and PEDs weighing more than 1kg) must be stowed for take-off and landing.
Refer to ‘Cabin Secure Check’ in this chapter for further information.
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1.15.8 Infant Briefing Procedure R1 and R2 Flight Attendants are responsible for conducting infant briefings prior to door closure. Refer to Chapter 6 of this manual. Once briefings are complete Flight Attendants must advise the Cabin Manager.
NOTE
In the event of an emergency landing on water, crew will be required to assist passengers with fitting the infant life jacket when their duties permit.
NOTE
Flight Attendants must conduct an infant briefing for all infants being nursed. Refer to Chapter 6 for infant briefing. Refer to Chapter 8 of the Regional Express Policy and Procedures Manual for infant seating policy.
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1.16 ON-TIME DEPARTURES On-time departures are of prime importance and require the cooperation of all air crew members.
1.16.1 Cabin Manager Welcome Aboard Once all the passengers have boarded the aircraft the Cabin Manager must make the 'Welcome Aboard' PA. Refer to chapter 6 of this manual.
1.16.2 Rear Door Closure (L2) After Passengers Have Boarded Ground Handlers will close the L2 door to the cracked position, L2 Flight Attendant will close the L2 door from the cracked position. Once the door is closed the rear stairs must be removed. L2 Flight Attendant must contact the Cabin Manager via the interphone and advise:
WA R NI N G
Do not re-open the doors or allow the doors to be re-opened unless permission is obtained from the Captain.
NOTE
The Flight Attendant must indicate to the Cabin Manager immediately if the door is not closed and secured correctly.
1.16.3 Headcount - Manual Boarding or Check-in Flight Attendants will only be required to conduct a headcount when Customer Service Officers conduct manual check-in or boarding. If manual check-in or boarding is necessary, Cabin Managers will be advised by Customer Service Officers, who in turn will advise Flight Attendants that a headcount must be conducted.
If a head count is required, the lavatories must be checked (to ensure they are not occupied) and locked prior to starting the count.
R1 Flight Attendant is responsible for conducting the headcount and must not be distracted while performing this duty. Additionally, R1 Flight Attendant must not:
Close lockers;
Hand out Infant Seatbelts while conducting the count.
The Cabin Manager will advise R1 Flight Attendant on the method for conducting the count based on the number of passengers manifested. If there are less than 150 passengers:
“L2, (name), Rear Doors are Closed”
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R1 Flight Attendant must slowly and precisely count each head including infants whilst walking forward to AFT.
Once complete they must conduct a recount whilst walking AFT to forward.
If there are 150 passengers or more:
R1 Flight Attendant must slowly and precisely count the number of empty seats and the number of infants whilst walking forward to AFT;
Once complete they must conduct a recount whilst walking AFT to forward.
If both counts are the same, R1 Flight Attendant will advise the Cabin Manager of their count and the Cabin Manager will inform the Captain. The Captain will advise the Cabin Manager as to whether the count is correct.
If a discrepancy occurs, a recount must be conducted using the same method as stated previously. The Cabin Manager must liaise with a Customer Service Officer to resolve the discrepancy and the Captain must be kept informed as to the reason for the delay in confirming the headcount.
1.16.4 Prior to Closing the Flight Deck Door and Forward Door (L1)
Flight Attendants are to ensure the cabin is prepared for departure. The flight deck door and forward passenger door (L1) may not be closed until the following criteria have been met:
Cabin Manager recites the 'Welcome Aboard' PA;
Passenger headcount is correct (where a headcount is required);
All baggage is correctly stowed (aisle and exits must be cleared);
All overhead lockers are closed;
Passengers are seated and their seatbelts fastened;
Infants are properly secured;
Galley electrical equipment switched off (ovens);
The lavatory waste bin flaps are flush and lavatories are checked and locked;
R2 Flight Attendant has confirmed the overwing exit briefing has been completed;
L2 Flight Attendant has confirmed "Rear Doors are Closed";
Any individual briefing has been completed (disabled passengers); and
Refuelling is complete.
1.16.5 Clearance to Close Flight Deck Door and Forward Door (L1)
Once all passengers have boarded, and all relevant documentation has been completed the Captain will give permission to close the flight deck door and forward entry door.
Prior to closing the flight deck door, the Cabin Manager, must confirm the following flight details with Flight Crew:
Date
Chapter 1 Page 37
Departure and Destination Port
Total Passenger and Crew Numbers
Once details have been confirmed and after clearance has been given, the Cabin Manager will ensure the Flight Deck door is closed prior to advising Ground Handlers ‘Clear to Close.’
Ground Handlers will close the L1 door to the cracked position, L1 Flight attendant will close the door from the cracked position. Once the door is closed the stairs/aerobridge will be removed by ground handlers.
Refer to Chapter 13 of the Regional Express Air Crew Emergency Manual for further information.
Once the forward door is closed:
The Cabin Manager is to ensure boarding music is switched OFF.
The Cabin Manager is to make/select the ‘Door Closure/Electronic Devices’ PA.
Flight Attendants should finalise their cabin duties and move towards the main doors.
NOTE
The Cabin Manager must indicate to the Flight Crew immediately if any door is not closed correctly.
1.16.6 Arming Doors After all doors are closed and stairs or aerobridge have been moved sufficiently away from the aircraft. The Cabin Manager will make the 'Door Arming' PA:
Upon hearing the ‘Door Arming’ PA all Flight Attendants must go to their assigned door to 'arm' and carry out cross-check on adjacent door.
L2 Flight Attendant must call the Cabin Manager on the interphone immediately after the doors are armed and cross checked to verbally confirm:
Refer to Chapter 13 of the Regional Express Air Crew Emergency Manual for further information.
“Flight Attendants Arm Doors and Cross Check”
“L2 (name), Rear Doors Armed and Cross Checked.”
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1.17 SAFETY DEMONSTRATION REQUIREMENTS A safety demonstration must be performed before every departure. Multiple sectors are not exempt even if there are no joining passengers.
CAO 20.11, (14) states a number of requirements regarding the safety demonstration that need to be satisfied before an aircraft departs:
Flight Attendants must physically demonstrate and brief passengers on the following:
– the 'no smoking' laws (including smoking in toilets),
– stowage of cabin baggage,
– the use of PSU oxygen,
– the location of emergency exits,
– the location of emergency lighting, and
– the location of, and method of donning and inflating a life jacket where applicable.
Once the Cabin Manager receives confirmation that the main doors are armed and cross checked, Flight Attendants will collect a safety demonstration kit from the relevant equipment stowage.
Flight Attendants will proceed to demonstration positions when the aircraft pushes back.
Flight Attendants will stand in the following positions for the safety demonstration:
– L1 Flight Attendant makes/selects PA at L1/R1 Station, refer to Chapter 6
– R1 Flight Attendant: row 1
– R2 Flight Attendant: row 11
– L2 Flight Attendant: row 21
Before the safety demonstration starts:
– Politely advise the passenger at the seat row of your intended action;
– Place the safety demonstration equipment (seatbelt, oxygen mask and life jacket) on the passenger's armrest. The Safety Information Card is to be placed in the passenger's seat pocket;
If any safety demonstration items are damaged or the general condition has deteriorated (e.g., faded or worn), they must be reported to the Cabin Manager. The Cabin Manager has the responsibility of advising the Captain as soon as possible, so that it can be entered in the Aircraft Maintenance Log.
If the aircraft door needs to be reopened after the safety demonstration has been completed for any reason, a secondary safety demonstration is required.
If a secondary safety demonstration is required, R2 Flight Attendant must verbally re- confirm with passengers at the overwings that they are still willing and able to assist in the event of an emergency.
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Flight Attendants must ensure passengers pay attention to the Safety Demonstration by:
Maintaining eye contact
Displaying professional conduct
Ensuring passengers are not using portable electronic devices
Any passengers observed talking loudly, should be politely requested to stop
Flight Attendants should assess suitability of Able Bodied Passengers who could assist in an emergency.
Attention should be paid to people who seem to have difficulty understanding PA's e.g. hearing impaired or non-English speaking. Confirm this at end of demonstration and give additional briefing if required.
Refer to Chapter 6 for Safety Demonstration.
NOTE
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1.18 CABIN AND GALLEY SECURE CAO 20.16.3 states that there are specific requirements for the cabin and galley that need to be satisfied prior to take-off and landing. They are as listed.
1.18.1 Stowage of Loose Articles
WA R NI N G
Loose articles may become projectiles in severe turbulence.
Specific precautions and procedures must be exercised when stowing loose articles during flight. Loose articles include all air crew and passengers’ cabin baggage and personal effects, aircraft amenities, and food and beverage equipment.
Articles must be stowed to avoid the possibility of injury to people or damage to the aircraft through the movement of such articles caused by in-flight turbulence or by unusual acceleration or maneuvers.
1.18.2 Cabin Secure Check A cabin secure check must be made by Flight Attendants:
Prior to take-off.
After the FASTEN SEATBELTS sign is switched ON for landing.
Flight Attendants must ensure that mobile phones and all handheld portable electronic devices (i.e. those devices weighing less than 1kg) such as MP3 players, iPods, iPads etc. are securely stowed when performing cabin secure checks for take-off and landing. This will prevent both injury to other passengers as well as damage to the item. These items can be stowed either in the passenger baggage, the passenger seat pocket, in a garment pocket on their person (e.g. shirt pocket) or held in the passenger’s hand, however they must not be left on a vacant seat.
Large electronic devices (weighing greater than 1kg) must be stowed in an approved stowage location such as in the passenger baggage or in the overhead locker. Large electronic devices are not permitted to be removed from the stowage position or switched on until the Fasten Seatbelt sign is turned off.
Cabin Secure Check Components
Seatbelts – Fastened
Seatbelts must be untwisted and adjusted without slack when fastened. Adults nursing infants must have the seatbelt around themselves and not the nursed infant. All infants must be restrained with an infant seatbelt or in an approved car seat.
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Infant Seatbelts
Infant seat belts MUST be used whenever the FASTEN SEATBELTS sign is illuminated. Parents must be advised that the Infant Seatbelt is recommended to be fastened at all times in case of unexpected turbulence. Refer to Chapter 8 of the Regional Express Policy and Procedure Manual for further provisions.
Armrests – Stowed
All armrests must be in the horizontal position. This will help prevent flailing and injuries caused during an accident or incident. In certain circumstances, some passengers will be unable to stow the armrest in the horizontal position, for example, passengers using an extension seatbelt.
Tray Tables – Stowed
All tray tables must be stowed in the locked position (latch must be vertical). Be aware of passengers who are unintentionally concealing their tray table with reading material or personal belongings.
Cabin Baggage – Stowed
All solid articles (that is, cabin baggage and personal items) must be in an approved stowage position. Refer to text under the heading ‘Stowage of Cabin Baggage and Personal Items’, in this Chapter for further information. Overhead lockers must be closed and securely latched. Any overhead locker that cannot be closed or does not latch properly poses a significant threat of injury to passengers and should be reported to the Cabin Manager immediately.
Portable Electronic Devices
Small hand held devices, weighing less than 1kg, such as phones, tablet computers, laptops, portable video game consoles, cameras, etc. are considered to be secured if they are placed in a seat back pocket, in a garment pocket the person is wearing or being held in a passenger's hands.
Devices sitting on an empty seat or resting on the lap of a passenger are not considered to be secured. Devices must be switched to flight mode once the forward door has closed.
Large Electronic devices, weighing more than 1kg, such as laptop computers or notebooks must be switched off and securely stowed, either in an overhead locker or another approved stowage position for take-off & landing and at any other time that the FASTEN Seatbelt sign is switched on (e.g. turbulence) or as directed by the crew.
Window Blinds – Open
All window blinds must be open to optimise vision of external conditions in an emergency evacuation.
Curtains - Open and Secured
Service Items - Cleared
All service items shall be collected form passengers and shall be returned and correctly stowed.
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Toilets - Checked and Vacant
The toilet waste bin flap must be flush with the waste bin surrounds to ensure fire extinguisher efficiency.
Toilet lid should be down for take-off and landing. It is recommended that Latex gloves are worn if the toilet lid needs to be accessed.
The toilet must be vacant.
Aisles and Exits Clear and Unobstructed Aisles and exits must be completely free from obstructions which could hinder an evacuation.
Emergency Exit Rows Take Off and Landing Passengers who could obstruct or hinder access to emergency exits are restricted from being seated in exit rows.
Emergency exit rows must be clear of cabin baggage and personal items.
Drink containers including all water and soft drink are permitted to be held by passengers for take- off and landing. Newspapers and smaller reading materials are permitted to be held during take-off and landing provided they are being read.
If they are not being used, then they must be stowed.
All PEDs weighing less than 1kg are considered stowed if they are being held in the passenger's hand. Larger articles such as folders and PEDs weighing more than 1kg must be stowed.
Pillows and blankets are not permitted during take-off and landing. Curved neck pillows, that are attached to the passengers’ neck, are acceptable.
Emergency Exit Rows During Cruise During cruise passengers seated in an exit row may have items on spare seats or on the floor directly in front of their seat, if they are using them.
Large electronic devices and reading material, such as heavy folders weighing more than 1kg, must be stowed for take-off and landing.
NOTE
Jackets, coats, etc. must not be laid across vacant seats, hung over the seat in front or off the tray table latch in an Emergency Exit Row.
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1.18.3 Galley Secure Check A galley secure check must be conducted by Flight Attendants before take-off and landing, ensuring:
standard units are closed and latched into position,
all latches are in place,
trolleys are in a stowage position with doors closed, trolley brakes engaged and latches locked into position,
the Flight Deck door is securely closed,
galley curtains must be open and secured,
coffee and tea pots are emptied and stowed, and
there is no equipment or catering on galley bench tops.
Galley should be secured during:
take-off or landing,
at any time while not in use.
1.18.4 Cabin Secure for Take-off R1 Flight Attendant starting at row 1 (facing AFT) and R2 Flight Attendant starting from the last row (facing forward) will work towards the centre of the cabin and conduct a cabin secure check. Flight Attendants must wear their demonstration Life-Jacket during the cabin secure check so passengers can view the life jackets on closer inspection. Once Flight Attendants have met in the cabin they are to advise each other:
On return to the galley Flight Attendants must ensure passengers have complied with cabin secure instructions.
L1 and L2 Flight Attendants are to ensure toilets are checked, vacant and locked and galleys are secure.
R1 and R2 Flight Attendants must return their safety demonstration equipment to the relevant equipment stowage location at completion of the cabin secure check. Once seated and secure:
R1 Flight Attendant must advise L1 Flight Attendant ‘Cabin Secure’
R2 Flight Attendant must advise L2 Flight Attendant ‘Cabin Secure’
Once L2 and R2 Flight Attendants are both seated and secure in their Flight Attendant Jump Seats, L2 Flight Attendant will report to the Cabin Manager via the interphone:
“Cabin Secure to Row.... (insert applicable row number)”
“L2, (name), Cabin Secure”
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Cabin lights must be dimmed for takeoff. This must be done after Flight Attendants are secure in the AFT. The Cabin Manager/L2 Flight Attendant are to ensure the lights are selected to the appropriate setting refer Chapter 3.
The Cabin Manager must wait until the aircraft has commenced taxi before providing the ‘Cabin Secure’ notification to the Captain.
This is done by:
pressing the cabin interphone number ‘2’ twice.
NOTE
Once cabin secure has been notified, Flight Attendants must not complete any paperwork whilst seated in Flight Attendant Jump Seats.
NOTE
Due to severe illness or other incapacitation a passenger may require their seat in the reclined position during take-off and landing. The following must adhered to: • There is no person occupying a seat directly behind • It will not impede the egress of any passengers in an
evacuation.
1.18.5 Sterile Flight Deck Procedures Sterile Flight Deck Procedures apply during specific periods of flight i.e. during take-off and the latter stages of descent.
Refer to Chapter 12B of the Regional Express Policy and Procedures Manual for a full and detailed explanation of Sterile Flight Deck.
1.18.6 Twenty Second Silent Review Flight Attendants are required to adopt a brace position and conduct a 20 second silent review on take-off and landing. This must be performed during the ‘no contact’ phase of the Sterile Flight Deck period.
NOTE
Situational awareness is best maintained with silence during the 20 second silent review. Flight Attendants are not permitted to talk during the ‘no contact’ phase unless it is operationally required.
A 20 second silent review should enhance Flight Attendant’s awareness if an emergency situation develops.
Items to review are:
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emergency evacuation drills.
1.18.7 Flight Attendant Brace Position The Flight Attendant brace position requires Flight Attendants to:
sit back in their seat with their feet placed together, squarely on the floor,
fasten the safety harness with the seatbelt tightened (without slack) around the pelvic area,
sit on their hands with the palms facing upwards, and
place their head firmly against the seat back or headrest.
Flight Attendants must assume the brace position during take-off and landing. The brace position must be maintained during:
Take-off
Landing
Commencement of the “no contact phase” until the aircraft has either:
– Stopped on the runway
– Completed a turn on the runway.
1.18.8 Crew Safety Harnesses or Seatbelts In accordance with CAO 20.16.3 (3.1), Flight Attendants and passengers must be seated in their designated seats with their crew safety harnesses/seatbelts fastened:
during take-off and landing,
during an instrument approach,
when the aircraft is flying at a height less than 1000 feet above terrain,
in turbulent conditions, and
when advised by the Captain to be seated.
Passengers must be seated when the FASTEN SEATBELTS sign is illuminated.
Flight Attendants must maintain continual surveillance to ensure compliance.
Crew safety harnesses are designed to provide restraint against crash forces and to minimise the hazards associated with head and limbs striking surrounding structures.
When the Captain instructs Flight Attendants to sit down during flight, Flight Attendants must not jeopardise their own safety and sit down immediately with their safety harness fastened.
Always ensure safety harnesses are easily accessible and available for immediate fastening by stowing correctly when leaving the Flight Attendant station.
The straps should be clipped into the appropriate clasp and neatly stowed against the seat when the lower part of the seat is folded up.
Any malfunction/defect of the harness should be reported to the Captain.
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1.19 TURBULENCE Turbulence in flight can be unexpected and dangerous. Any warnings given by the Captain must be adhered to. Anticipate forecast turbulence to be severe and prepare the cabin appropriately.
Clear, informative communication between the Captain and Flight Attendants is essential both before a flight if turbulence has been forecast and in flight if unexpected turbulence is encountered.
Turbulence that occurs when sky appears clear is called Clear Air Turbulence (CAT) this type of turbulence is difficult to accurately predict and may occur through a wide range of altitudes. At higher altitudes CAT is associated with jet stream activity.
Turbulence may be:
1.19.2 Moderate Walking and duties are difficult. Unsecured objects are dislodged.
1.19.3 Severe High ‘g’ forces are experienced making walking and duties impossible. Unsecured objects are thrown about.
NOTE
The effects of turbulence are often felt greater in the cabin (particularly towards the rear) than in the Flight Deck.
1.19.4 General Guidelines When the seatbelt sign is switched on due to 'Expected Turbulence' or 'Unexpected Turbulence', Flight Crew must make the applicable PA:
Expected Turbulence - “Flight Attendants and passengers be seated, fasten seatbelts”.
Unexpected Turbulence - “Flight Attendants and passengers be seated, fasten seatbelts immediately”.
If a considerable time has elapsed and Flight Attendants have been required to remain seated, the Cabin Manager should ensure passengers are updated via a PA after consultation with the Captain.
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Expected Turbulence
Aircraft Reaction Moderate changes in aircraft attitude and/or altitude, but the aircraft remains in control at all times.
Cabin Reaction • Liquids splashing out of cups
• Trolleys difficult to manoeuvre
• Difficult to stand without holding onto something
• Loose objects move about
Flight Crew Actions • FASTEN SEATBELTS sign is switched ON
• PA - “Flight Attendants and passengers be seated, fasten seatbelts”
Flight Attendant Actions • Flight Attendants have approximately two (2) minutes to complete the following actions:
• Pause service and secure trolleys in galley if possible
• Check toilets are not occupied and lock
• Check passenger seatbelts are fastened
• Check loose items are stowed
• Sit down in assigned jump seat and secure harness
• L2 to advise the Cabin Manager ‘Cabin Secure’
• Cabin Manager to advise Flight Crew cabin secure by pressing Cabin Ready Call System (if fitted) or press the cabin interphone number 2 twice
Unexpected Turbulence
Aircraft Reaction Abrupt changes in aircraft attitude and/or altitude; the aircraft may be out of control for short periods.
Cabin Reaction • Items falling or lifting off the floor
• Loose items tossed about the cabin
• Extremely difficult to walk
• Forced violently against seatbelts
• PA - “Flight Attendants and passengers be seated, fasten seatbelts immediately”
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1.19.5 Turbulence - Absence of Instructions When Flight Attendants experience moderate to severe unexpected turbulence and there has been no communication from the Captain, they must use their judgement as to whether they should sit down. If Flight Attendants decide to sit down as a precautionary measure, contact should be made with the Captain if possible.
NOTE
If at any time Flight Attendants feel the FASTEN SEATBELTS sign should be switched on due to turbulence they are to contact the Flight Deck.
1.19.6 Equipment Stowage in Turbulence The safety of crew and passengers is paramount in turbulence. Every situation encountered is different and common sense at these times is vital. Objects can become missiles and hot liquids can spill from pots. Stow all equipment in the most suitable and practical position you can access at the time. Often the most suitable place for items is inside trolleys if space is available.
Flight Attendant Actions • Wedge cart across the aisle and engage brake
• Sit down immediately in jump seat or in closest passenger seat and secure harness/seatbelt
• If no seat is available sit on the floor, grip a seat armrest or seat leg
• Make a PA or instruct passengers verbally to secure themselves/infants and children.
• If possible the Cabin Manager will advise Flight Crew of cabin condition by making an interphone call.
• If the Cabin Manager is unable to reach an interphone due to being seated in the cabin, then another Flight Attendant located near an interphone may report to the Captain on behalf of the Cabin Manager.
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Take-Off
Signal/Announcement Actions
Application of take-off thrust until the landing gear has been retracted.
• 'No Contact' phase of Sterile Flight Deck
FASTEN SEATBELTS sign switched OFF after passing 5,000 ft. when the climb is expected to be smooth.

b737 fa manual v1.2

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