b2 business english

8182019 B2 Business English

httpslidepdfcomreaderfullb2-business-english 12

Straightforward Upper Intermediate Second edition copy Macmillan Publishers Limited 983090983088983089983090983089

Straightforward Business

983090983137 Management stylesS983152983141983137983147983145983150983143 amp V983151983139983137983138983157983148983137983154983161management styles

983089 Work in pairs Discuss the questions

bull How many different kinds of skills does a manager need

Add to this list

technical organizational leadership interpersonal

bull Put these skills in order of importance for the following kinds

of manager

(a) the head of an accounting team in a large office

(b) the manager of a small shop with two or three staff

(c) the chief executive of a large international company

983090 Look at the dictionary definitions and then match the phrases

983089ndash983094 to the kind of management style autocratic democratic orpaternalistic

autocratic ˌɔːtǝˈkraeligtɪk adj ruling with complete power His

autocratic approach made him many enemies a telling

people what to do without caring what they think

an autocratic bossmanagement style

ndash autocratically ˌɔːtǝˈkraeligtɪkli adv

democratic ˌdemǝˈkraeligtɪk adj 1 involving elections

in which people vote for their political representatives

2 based on the principle that all people are equal and

should be able to share in making decisionsa democratic organization

paternalistic pǝˌtɜːnǝˈlɪstɪk adj a paternalistic system idea

or belief is one in which a person in authority advises

and helps people but also controls them by not letting

them make their own decisions and choices paternalistic

attitudes

1 after consultation decisions are taken in the best interests of

the workers

2 communication is top-down and only one-way

3 power is delegated to the work-force4 executives respond to feedback from the employees

5 decisions are made at the top but take the welfare of

employees into account

6 staff do not always feel valued and can be demotivated

983091 Work in pairs Discuss these questions

bull What are the advantages and disadvantages of the three

different management styles

bull Think of three or more managers that you know (in your

work experience or at your schoolcollege) Describe their

management style

R983141983137983140983145983150983143

983089 Work in pairs Discuss the questionbull How many reasons can you think of for staff

being unhappy with their managers

983090 Read the article and find hellip

1 three reasons for dissatisfaction at work

2 two examples of an autocratic management

style

3 two things that workers want to see in the

workplace

4 one reason why management practices

urgently need to change

5 four different words to refer to managers6 three different words and expressions to refer

to workers

983091 Read the article again and write a shortsummary (maximum 983095983093 words)

983092 Work in pairs Discuss the questions

bull What are the biggest causes of industrial

problems in your country

bull What should be done about them

G983154983137983149983149983137983154 present habitsUse present simple + adverb of frequency

to talk about habits

Use willwonrsquot + infinitive to talk

about predictable behaviour (eg habits

tendencies)

bull Theyrsquoll pretend your ideas were their own

Use keep + verb + -ing to talk about

repeated behaviour

bull He keeps looking over your shoulder

Use present continuous + forever always

constantly to talk about annoying habits

bull Theyrsquore constantly looking for improved

efficiency

bull Hersquos forever giving us advice

S983141983141 L983137983150983143983157983137983143983141 R983141983110983141983154983141983150983139983141 983152983137983143983141 983090983092



Straightforward Upper Intermediate Second edition copy Macmillan Publishers Limited 983090983088983089983090 983090


Management styles 983090983137

983089 Tick the sentences 983089ndash983093 whichdescribe a habit

1 The financial crisis will soon get

worse

2 Bad managers will blame their staff

3 Union leaders keep talking about

the problem

4 Government departments areforever looking for ways of making

savings

5 Top-down management styles are

not working

983090 Rewrite the sentences using the word in brackets

1 Unhappy staff complain about their bosses (will)

2 Union officials continue to hear stories of harassment (keep)

3 He talks about himself all the time (forever )

4 Some managers do not delegate often enough (wonrsquot )

5 Some workers take time off too often (constantly)

6 They look for greater efficiency all the time (always)

983091 Write the names of three people who annoy you in some way They canbe people you know personally or famous people

983092 Work in pairs Tell your partner about the habits of these people

il i i i l l iFile Edit View Favorites Tools Help Linksil i i i l l iil i i i l l i

il i i i l l i

il i i i l l i

il i i i l l i

il i i i l l i

A new poll carried out for unions that

represent public sector workers shows growing

dissatisfaction with managers

Fewer than 35 of civil servants said that they

were happy with their supervisors with the

most frequent complaints being that bosses

were poor listeners gave no feedback on their

teamrsquos work and were reluctant to delegate Aworrying number of employees also reported

cases of harassment

The results of the poll will be acutely

embarrassing to senior executives who have

seen a steady rise in job dissatisfaction in

recent years Higher staff turnover days lost

through illness and decreased efficiency are the

immediate costs of demotivated personnel lsquoWe

need government departments to start taking

employee satisfaction seriouslyrsquo said one union

leader lsquoOur members need clear tasks and

targets and they want their voice to be heard

in the overall running of their workplacesrsquo

Senior government sources have also privately

admitted that there is a need for departments

to develop core strategic missions that show a

commitment to the needs and interests of the

workforce

In the current economic climate the need for

inspirational leaders looks greater than ever

Faced with frozen salaries and downsized

departments old-fashioned top-down

approaches to management are likely to make

the problems even worse unless priority is given

to addressing the issue

Survey reports record-breakingdissatisfaction

Typical complaints

bull They keep looking over your shoulder to see what yoursquore doing

and you can be sure theyrsquoll find something to criticize

bull They keep organizing meetings to discuss the work but wersquod

rather just get on with it and forget about the meetings

bull Theyrsquoll ask you for your ideas and then pretend that they were

their own

bull Theyrsquore always asking how we are and questions like that but

we all know they couldnrsquot really care less

bull Theyrsquore constantly looking for ways to improve efficiency and

nothing else matters at all

bull Theyrsquore forever giving us advice that we donrsquot need or want

NEWS | OPINION | ENVIRONMENT | SPORT | LIFE ampSTYLE | ARTS amp ENTERTAINMENT | TRAVEL

January

Last updated at GMT

Glossary

delegate v give part of your work to someone else

harassment n threats offensive comments

running n management

core n the most important part of something



Straightforward Upper Intermediate Second edition copy Macmillan Publishers Limited 983090983088983089983090 983090


Management styles 983090983137

983089 Tick the sentences 983089ndash983093 whichdescribe a habit

1 The financial crisis will soon get

worse

2 Bad managers will blame their staff

3 Union leaders keep talking about

the problem

4 Government departments areforever looking for ways of making

savings

5 Top-down management styles are

not working

983090 Rewrite the sentences using the word in brackets

1 Unhappy staff complain about their bosses (will)

2 Union officials continue to hear stories of harassment (keep)

3 He talks about himself all the time (forever )

4 Some managers do not delegate often enough (wonrsquot )

5 Some workers take time off too often (constantly)

6 They look for greater efficiency all the time (always)

983091 Write the names of three people who annoy you in some way They canbe people you know personally or famous people

983092 Work in pairs Tell your partner about the habits of these people

il i i i l l iFile Edit View Favorites Tools Help Linksil i i i l l iil i i i l l i

il i i i l l i

il i i i l l i

il i i i l l i

il i i i l l i

A new poll carried out for unions that

represent public sector workers shows growing

dissatisfaction with managers

Fewer than 35 of civil servants said that they

were happy with their supervisors with the

most frequent complaints being that bosses

were poor listeners gave no feedback on their

teamrsquos work and were reluctant to delegate Aworrying number of employees also reported

cases of harassment

The results of the poll will be acutely

embarrassing to senior executives who have

seen a steady rise in job dissatisfaction in

recent years Higher staff turnover days lost

through illness and decreased efficiency are the

immediate costs of demotivated personnel lsquoWe

need government departments to start taking

employee satisfaction seriouslyrsquo said one union

leader lsquoOur members need clear tasks and

targets and they want their voice to be heard

in the overall running of their workplacesrsquo

Senior government sources have also privately

admitted that there is a need for departments

to develop core strategic missions that show a

commitment to the needs and interests of the

workforce

In the current economic climate the need for

inspirational leaders looks greater than ever

Faced with frozen salaries and downsized

departments old-fashioned top-down

approaches to management are likely to make

the problems even worse unless priority is given

to addressing the issue

Survey reports record-breakingdissatisfaction

Typical complaints

bull They keep looking over your shoulder to see what yoursquore doing

and you can be sure theyrsquoll find something to criticize

bull They keep organizing meetings to discuss the work but wersquod

rather just get on with it and forget about the meetings

bull Theyrsquoll ask you for your ideas and then pretend that they were

their own

bull Theyrsquore always asking how we are and questions like that but

we all know they couldnrsquot really care less

bull Theyrsquore constantly looking for ways to improve efficiency and

nothing else matters at all

bull Theyrsquore forever giving us advice that we donrsquot need or want

NEWS | OPINION | ENVIRONMENT | SPORT | LIFE ampSTYLE | ARTS amp ENTERTAINMENT | TRAVEL

January

Last updated at GMT

Glossary

delegate v give part of your work to someone else

harassment n threats offensive comments

running n management

core n the most important part of something

b2 business english

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