avensseniors.com

ANNUAL REPORT 2016–2017AVENS • A COMMUNITY FOR SENIORS

A N N U A L R E P O R T

A COMMUNITY FOR SENIORS

www.avensseniors.com

Another year has come and gone. Over the year we have seen a variety of changes including the turnover of staff at all levels and the loss of some residents.

Early in the year our CEO Stephen Jackson moved to a job in Nunavut, and after considerable time and effort, we were pleased to hire Morgan Gebauer as CEO.

A Yellowknifer, Morgan brings a strong fiscal background and high level of enthusiasm and dedication to the position.

On behalf of the board, I would like to thank all the staff, volunteers, residents and their families, and our supporters for their efforts and contributions. Day in and day out you are what makes AVENS a great place for our residents.

We value our partnership with the Yellowknife Seniors’ Society who provide a variety of quality seniors’ programs in our Baker Community Centre and who, together with the NWT Seniors’ Society, advocate for seniors. We look forward to our continued collaboration.

Thanks to the Department of Health and Social Services, Yellowknife Health and Social Services, the NWT Housing Corporation and their Ministers for their support as we work together to meet the increasing need for long-term care and seniors’ housing.

Throughout the past year Aven Manor (long-term care), Aven Cottages (dementia and respite care), Aven Court, and Aven Ridge (independent housing facilities) operated at 100% capacity and all have long waiting lists.

Fiscal restraints and pressures over the past year have been, and remain, significant. We faced reductions in some program areas and did not make as much progress as we had hoped in the area of expanding our facilities on campus. However, we remain committed to working towards the creation of additional facilities.

At last year’s Annual General Meeting, a full board was elected, and I am pleased to report that each board member remains in office as we head into the second year of their elected two-year term.

As I finish my first year as President, I would like to thank my fellow board members for their commitment and dedication to AVENS. It is often a challenge to balance work, family and volunteer commitments.

Thank you all.

Ronald Allen President

PRESIDENT’S MESSAGE

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2016–2017 was a bitter-sweet year we call a ‘great transition’. We said goodbye to many beloved residents, staff and board members which brought many new faces to our AVENS family.

During all of the changes we maintained our focus on providing a safe and caring community for seniors.

We completed many projects to increase the security and safety of our residents and staff. Some highlight projects include installing flooring which encourages resident mobility and installing exterior security cameras.

Two well-loved new faces were added to our family: Kenya and Kobe, bunnies from the NWT SPCA. These furry friends are part of our pet therapy program.

AVENS is only one part of a network of not-for-profit, community, advocacy, and

government organizations working for seniors. In the years to come we will continue to work, with these partners throughout the community and the NWT to increase access to appropriate and quality housing options for NWT seniors.

Morgan Gebauer Chief Executive Officer

CEO’S MESSAGE

Ron Allen

Leanne Tait

Sandra Turner

Larry AdamsonShane ClarkKathy GrayKim PoulterMatthew Spence

President:

1st Vice President:

2nd Vice President:

Directors:

2016–2017 AVENS BOARD OF DIRECTORS

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We operate with a volunteer board of directors, serve residents from across the NWT and have hard-working passionate staff.

Since we opened the doors to Aven Manor in September 1987, AVENS’ board and staff have stayed focussed on providing safe, quality services for NWT seniors. We’ve changed and grown a lot over our history. Starting out as the Yellowknife Association of Concerned Citizens for Seniors (YACCS), we have grown from providing services such as building benches and advocating for local seniors into a sophisticated organization offering not only housing options, but a sense of community for seniors from throughout the NWT.

Throughout our evolution and growth, we have remained a not-for-profit society but we work closely in partnership with other community organizations,

and with the Government of the Northwest Territories. No one organization can do it all. But together, and over the past 30 years, we have demonstrated the power and effectiveness of working together on behalf of seniors. And throughout that time, we have remained steadfastly focussed on our vision.

AVENS CELEBRATES 30 YEARS PROVIDING A SAFE AND CARING COMMUNITY FOR SENIORS

AVENS is a not-for-profit organization that relies on partnership and donations to help create the community we all want for our seniors.

In June, members of AVENS’ board visited the new seniors’ residence in Behchokò. AVENS works with partners such as these to share experiences and best practices.

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VISIONSeniors have a safe and caring community for life.

MISSIONProviding quality community living choices for seniors by delivering quality services in a safe and respectful manner.

AVENS VISION & MISSION

RESPECT We acknowledge the talents and contributions of our staff and seniors at AVENS.

DIGNITY We treat our seniors in a manner that honours their place in our community; caring for their health, safety, independence and peace of mind.

COLLABORATION We work constructively with our staff, residents and community partners, building capacity and continuously improving our capability to provide an enduring, safe, caring community for life, for our seniors.

ACCOUNTABILITY We take ownership of our decisions and actions.

INTEGRITY We fulfill our values and our commitments to our people, our residents, our supporters and our community.

VALUESOur values are expressed in the following statements which describe how we approach everything we do. Our values express AVENS’ culture as an organization:

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Even though our campus is in Yellowknife, AVENS serves seniors from across the NWT and the need continues to grow. Our services are a valued asset to the territory and have been used as a model by other communities.

As the territorial government looks to provide more than 200 new beds across the NWT in the

coming years, AVENS expects to expand its campus and services to satisfy some of this need. We continue to work with our partners, the Department of Health and Social Services and the NWT Housing Corporation to achieve this lofty goal.

We hope to explore, in the year ahead, and with the partnership

of the territorial government, the redevelopment of the kitchen and laundry facilities on our campus. This work will be undertaken with an eye to preparing for future expansion of the number and range of housing options for seniors on our campus.

As AVENS looks to the future aspiring to expand the services we provide to NWT seniors, we will need the support of the entire community. And so we look forward to expanding our fundraising activities in support of this work.

RESPECTING THE PAST AND LOOKING TO THE FUTURE

DAYS IN THE LIFE AT AVENS

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AVENS is a seniors’ care campus that has been providing long-term care for seniors for 30 years. We have grown and expanded since the opening of the Aven Manor. We now also provide dementia care, respite care and seniors housing.

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4. 5.

1. Barbara Allen - North Country Stables visit. 2. Dawn Lacey & School Choir sing Christmas carols for the residents. 3. Kenya & Kobe enjoy some down time on an exercise mat 4. Entertainment Night - Bert Kimiksana in his cowboy hat 5. Stantec Volunteers Day - Dave Ritchie plays ping pong while Bill Heibert & Annette Lemay observe.

“The Order of the Northwest Territories, established in 2013, recognizes individuals who have served with the greatest distinction and excelled in any field of endeavour benefiting the people of the NWT or elsewhere. It is the highest honour awarded to NWT residents.” This is how the Government of the Northwest Territories describes the honour bestowed on Lynda Koe.

We couldn’t agree more, when it comes to Lynda. Lynda was nominated for contributing more than 27 years of dedicated service to NWT seniors. She started at AVENS in 1989, shortly after the opening of Aven Manor, heading up the long term care facility. Throughout AVENS’ history, and her distinguished career, Lynda has demonstrated

her quiet dedication to AVENS and the NWT seniors it serves.

Through her work at AVENS, Linda has ensured NWT seniors at AVENS feel that they are at home. She has helped to create a level of care that continues today, which is compassionate, respectful and dignified. Throughout her time at AVENS, and continuing today, she puts residents’ needs first.

Her passion and professionalism earned her accreditation from the Accreditation Council of Canada. In March 2010 AVENS expanded to include care for NWT residents with dementia. Lynda played a key role in implementing specialized training for staff. She also worked closely with family members are able to ensure the needs of their loved ones are being met.

NWT’S HIGHEST HONOUR BESTOWED ON LONG-TIME AVENS EMPLOYEE

AVENS’ DONORS

Akaitcho Business Development CorporationAnn PetersBarbara A FranklinBarbara De BastianiBruce HewlkoCity of YK Recreation Association

CK Holdings Ltd. (Phyllis, Lauren & Carey McKiel)Donna J. MaceachernEstate of Wilfred SchidlowskyFred & Phyllis LeonardisGSSAHelen WhiteHelena & Michel HaenerHendrika E Nind

Jan ByrneJean PiroJoan V GibeaultJohn and Marsha ArgueJohn WylieJuanita CaseJudith MurdockJulie Green

Kelly NoseworthyLinda MaljanMarc & Rachel GauthierMarilyn & Hugh McKercherMercedes PazMichael & Kathleen BordenMichael BriggsMike Yakabuski

In May, Lynda Koe, AVENS’ long-time Care Supervisor, was named as one of only six recipients of the Order of the Northwest Territories.

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Lynda has been a leader and a role model for the many long-term, caring employees at AVENS. She exemplifies the character and values that are part of AVENS’ fabric as a compassionate, quality care provider.

We are very proud of Lynda, her accomplishments and all that she provides to AVENS and its residents. Her legacy will be the indelible mark she has made at AVENS through the many people she touched throughout her career, and the staff she mentored and trained to provide the level of care that is now an integral part of AVENS.

Multiple Donors via Carol Norwegian Residents Counsel DonationNicole CharbonneauPaul BeckwithPaul Bros Nextreme Inc.Philip Sarrasin & Anna Maes-SarrasinRon & Lesley Allen

Rosanna & Gary StrongSanjiv KalgutkarSonja Tweit In memory of Aline EuchnerStephen & Lynn BedingfieldSusan MercrediTait Communications and Consulting Inc.Taylor Architecture Group

The City of YellowknifeULA Service LimitedAnonymous In memory of R. SliwkaValery & Bill BradenWilma DeGrowYellowknife Motors

Lynda Koe, recipient of the Order of the NWT, with her family.

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5 Year Revenue & Expenses Trend

2 million

4 million

6 million

8 million

10 million

12 million

2012/2013

2013/2014

2014/2015

2015/2016

2016/2017

AVENS total revenue AVENS total expenses Salaries

5 Year Revenue & Expenses Trend

2012/2013

2013/2014

2014/2015

2015/2016

2016/2017

AVENS total revenue AVENS total expenses Salaries

2 million

4 million

6 million

8 million

10 million

12 million

FINANCIAL HIGHLIGHTS

Operating Expenses by category 2016/2017

Operating Revenue by source 2016/2017

EmployeesAmortizationInterest

AdminFacility Management

Care & Operating Contributions from NTHSSARental & Other FeesContributions NWTHC

AmortizationGrants & InterestDonations

73.96%

8.5%

1.85%3.17%

4.2%

8.32%

79.09%

9.14%

5.70%3.94%

0.40%1.73%

OPERATING EXPENSES by Category 2016–2017

For additional information, please see AVENS’ audited financial statements.

OPERATING REVENUE by Source 2016–2017

5 YEAR REVENUE & EXPENSES TREND

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Balsillie, Anne 1923–2016

Biscaye, Therese 1931–2017

Bohnet, Albert 1916–2017

Delaney, Llewellyn 1927–2016

Desjarlais, Alexander 1926–2016

Euchner, Aline 1944–2016

Jensen, Erik 1952–2016

Kelly, Leon 1930–2017

Klengenberg, Ambrose 1936–2016

March, Harold 1939–2016

Rocher, Johnny 1929–2016

Schidlowsky, Wilfred 1930–2016

Silke, Anna 1923–2017

Sliwka, Renata 1942–2016

Spence, Ruth 1926–2016

Taylor, Darcy 1943–2017

Vital, Alice 1944–2017

Wylie, Marion 1931–2017

Youngblut, Kathryn 1937–2016

Alecia CallahanAllison AndersonAshley DebogorskiHosai AyoubiAutumn BeemerBarbra AtkinsBradley SummerfieldCarol NorwegianCeilidh & FriendsCharlotte CurtisCharlotte LarocqueChristell Djouka

MapaktsaChristie MurphyCrystal TonkaDee Ann HuntDenise June MackayDavid KellettDawn BrighamDawn Collins

Dawn LaceyElder VeronElder SincoElder BrownElder Sister BrownElder HeynElder Sister HeynElder LeighElder SitesElly LecoreEmily PaddockEmily MuthGabrielle AlpaughGail CyrGeorge Tucarro Helena DassyliaHilay JaneHuzaifa MalikJames WillsonJasmine Powder

Jeannie MartinJenna OrrJennifer BishopJessica LandryJessica WilsonJim MernickleJim TaylorJhillian AdamsJohn AnsdellJohn TessJune NelsonJune Van Dine-ArdenKakoli RoyKathleen HernderKelton BroomeKevin AnsdellKrishnaveni NaidooKristina KoppKaren SunderlandKim Weir

Liam CoedyLillian PanilooLinda HenryLorraine ChikoperaLore KryskoLynn EncisoMarc LecorreMark AnsdellMarlene BonnellMarylou MorganMary ModsteMary TapsellMaggie LaffertyMatt VoytillaMelanie MenendezMichael Adam Michael DamionMonte KehlerMorris CallahanNarlie Dapilos

Nezerene AntioquiaPatricia AnthonyPaul Andrew & FriendsPerry GrestyRobert R. HuntRod BrownRona WilliamsShanta AnsdellSharan ShresthaSteven SchaubSujal ShresthaSusan HoeferSusie ZettlerTasia WalshThess Dela CalzadaWayne ButlerZelma McCormick

ALWAYS IN OUR THOUGHTS, FOREVER IN OUR HEARTSAVENS’ residents who passed away between April 1, 2016 and August 31, 2017

AVENS’ VOLUNTEERS

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Morgan Gebauer: 867.920.2443

People of the North are famous for their sense of community. We thrive in harsh winters and remote settlements because we care for and support all our community members. Now you can give back to the community in a way that will leave a profound and positive impact for years to come.

You can help.We are seeking corporate and private donors who want to help us meet the needs of northerners for years to come.

EVERY DONATION

MAKES A DIFFERENCE

The number of seniors in the NWT, and the need for seniors accommodation and care continues to grow. You can help AVENS in its work to serve the needs of seniors. Volunteer. Make a donation, large or small. Get involved.