auto parts ltd
TRANSCRIPT
35th Anniversary SpecialLORDCOAUTO PARTS LTD.
PLUS: Machine Shop and Engine Parts: Diversified for a Changing Market
Tools & Equipment: Technology for Tomorrow
A New Look and a New Commitment For a
New EraNew Era
LORDCO 2009 COVER.indd 1 3/23/09 2:29:30 PM
Congratulations
to Lordco Auto Parts
celebrating 35 years of success
in the Canadian automotive aftermarket.
From your friends at
Federal-Mogul Canada Ltd.
LORDCO FM pg 2.indd 2 3/23/09 10:43:06 AM
2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT 3
CONTENTS
The Lordco 35th Anniversary Supplement is produced by Jobber News Magazine with the permission of Lordco management.
Jobber News would like to thank the staff, management, and suppliers of Lordco for making this special publication possible.
Jobber News Magazine is a publication of The Automotive Group, part of the Business Information Group, 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2.
Toll free from Canada 1-800-268-7742, from the U.S. 1-800-387-0273. Contents are copyright the publisher.
LORDCOAUTO PARTS LTD.
35th Anniversary Special
4 A New Look and a New Commitment for a New Era
Machine Shop and Engine Parts:Diversified for a Changing Market
Tools & Equipment: Technology And Service for Today and Tomorrow
Directory of Lordco Locations
121820
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4 2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT
In a difficult economy, it is easy to see the Lordco Auto Parts operation as a prime example of
what can be accomplished when focus and clear direction drive a company’s initiatives.
It is also natural to give all the credit for that success to one man.
After all, for most of the last 35 years, owner Ed Coates was the man behind a succession of creative and successful expansions that have made the 90-store Lordco chain the envy of much of the automotive aftermarket.
While most large operations started as modest and sometimes quaint operations, Lordco’s begin-
nings under Ed Coates and co-founder Roy Lord were particularly modest, and not at all quaint. In fact, the 900-square foot headquarters in Maple Ridge was, as Ed Coates has said, “a hole.” But it led to Lordco becoming the largest privately held independent auto parts distributor in Canada, with three warehouses in Burnaby—NFL at 160,000 sq. ft., the Annex facility at
33,000, and the High Performance warehouse at 33,000 sq. ft.—that, together with Parksville’s 62,000 square feet on Vancouver Island, carry a total inventory of $135 million in parts, equip- Continued on page 6
ment, bodyshop paint and supplies, high perfor-mance, and engine parts.
And Coates has been an integral part of it every step of the way.
Still, while he continues to be the sole share-holder and undisputed top man at the company since purchasing Lord’s stake in the business back in 1981, Coates is quick to give credit for the company’s success to a large team of committed Lordco staffers, many of whom have been with the company almost since the beginning.
“Everything starts at the top and works its way down. It is that way and will always be that way. I take great pride in what I do for this company. We have grown this to what it is, and I have had a lot of great people along the way to help, and I respect that. It’s not a one-man show here. It’s a team effort. You join our company as a career, not as a job.
“It’s not for everybody,” he acknowledges, “but the people who buy into what we do here become very loyal and very enthusiastic.
“The vast majority of our people like to come to work every day.”
And he is no different. From conducting customer presentations to
visiting each and every branch—even picking up an order desk phone at a branch if need be—Ed Coates continues to be involved every day.
In fact, with a considerable wealth built up over the years (he is the sole owner, and the
A New Look and a New Commitment
For a New EraLordco’s new Clearbrook store in Abbottsford boasts 28,000 square feet, making it the largest in the chain, and possibly the largest dedicated automotive parts store in Canada.
Owner of the 92 store chain, Ed Coates, and wife, Marlyn Coates, who handles HR duties for the staff of 1,800.
Lordco’s beginnings were humble. Ed Coates and Roy Lord started the Lordco legacy in this rather breezy building in Maple Ridge.
LORDCO pg 4,6,8,10.indd 4 3/24/09 8:11:07 AM
C M Y
Supporting British Columbia
ACDelco has been in the automotive aftermarket business for over 100 years.
We continue to offer quality parts for automotive repairs.
We make sure we partner with the best distribution partners too. Partners like Lordco who have supported the automotive repair industry in British Columbia for over 35 years.
ACDelco Congratulates Lordco on their 35 years of business.
www.ACDelcoCanada.com
LORDCO ACDELCO pg 5.indd 5 3/23/09 10:44:15 AM
Continued on page 8
company’s balance sheet is essentially debt-free), he is often asked why he hasn’t taken on a less active role in the business. He won’t hear of it.
“Me personally, I get to do everything I want. I travel about 150 days a year, most of it on Lordco business.
“I’ve got all the money I’ll ever need. I’m in it for the glory, not the money,” he says with a hearty laugh. In fact, he adds, he’s in it for the laughter too. Coates brims with enthusiasm for all aspects of the business.
And, at 60, he shows no signs of considering a change in attitude. His reasoning is simple.
“If I couldn’t come to work I don’t know what the f*** I’d do. And you can print that if you want.”
That kind of positive attitude permeates the organization, but it’s not just the infectiousness of Coates’ personal view that makes it so. There are some very real career path programs and incentives to provide rewards to staff.
6 2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT
“We have always used the career-path method here. Entry level would be a driver or a cashier, and from there they could move into the inside sales associate [level], up through store man-agement, the sales side, and so on.
“We actually have some pretty bizarre occu-pations here. We have our own IT, our own software and maintenance. And we have had people go from the mainstream parts operations into that.”
The list of employees who have shifted gears in the organization to fulfill the career path they want is long, he says, made possible by the fact that everything, from marketing to maintenance, from store construction to machining, travel to trade shows, is handled in-house.
“We don’t use any outside sources, and this opens up lots of opportunities for our staff.
“Even though you might come in as a truck driver, you have the opportunity to do anything.”
A long list of incentives goes hand in hand with empowering staff to make decisions, too, which is a big part of the Lordco philosophy.
Some of those incentives are big—cruises and trips, monthly bonuses paid all the way down to assistant store managers—and some are smaller, like the practice of buying lunch for staff who work weekends (Lordco stores are open full retail hours, seven days a week).
It all engenders pride in a job well done. A prime example of that is the attitude of Kit Gill, manager of the new flagship Clearbrook store in Abbotsford. At 28,000 square feet, it is the largest store to date in the Lordco network, and possibly in the country.
“It’s the new state of the art. They have tried everything new in there. There are 11,500 square feet of retail space. There is a little bit of every-thing out here.” Actually a lot of everything, he corrects himself: it holds some $3 million in inventory, allowing it to serve as a hub store for other Lordco operations.
“It’s pretty cool,” says Gill. “Every phone call we get, it’s ‘yes, we have that.’”
For example, the wiper blade aisle is 28 feet long. “There are wiper blades there that I have never seen before. And that’s the idea. We want people to come in and be able to find what they are looking for.
“We have had the majority of our larger customers through—and a lot of the others too. The amount of stock is the big part of what we offer here. You look at the Walker exhaust aisle, it’s 90 feet long, double sided. It’s just enormous. Now they know that when they need something we will have it. It is a real confidence builder.
“We have a lot of good guys on the counter and the stock to back it up. It’s definitely a win-ning combination.”
What he doesn’t say, but Coates is quick to mention, is that Gill and other store manage-ment staff worked tirelessly to make that new location happen, from working on plans to haul-ing gear—whatever it took.
The additional store is having the desired effect:, sales in Abbotsford are up 35%.
Continued from page 4
LORDCOAUTO PARTS LTD.
While Ed Coates feels all employees are part of the Lordco family, there are also quite a few members of the Coates family working in the business. In addition to an extended family, brother Doug Coates plays a key role as vice-president of sales. Ed and Marlyn also have four children working in the business. Clockwise from top left: Candace, Samantha, Ian, and Sarah.
LORDCO pg 4,6,8,10.indd 6 3/24/09 8:13:51 AM
Forming the Future
Radiators Heater Cores Condensers Oil Pans Fuel Tanks Fuel Modules Fuel Tank Assemblies Sending Units
Congratulations Lordco on your 35th anniversary
Congratulations Lordco.indd 1 3/20/09 1:38:06 PM2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT 7
Spectra Beck Amley pg 7.indd 7 3/25/09 8:51:26 AM
Continued from page 6
8 2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT
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“And we’re just beginning.”Coates says that one of the reasons the
company has been so successful over the years is the degree of penetration it looks for in a market. When they opened the new store in Abbotsford, they didn’t close the old one, only a few kilometres away.
“Lordco has always been noted for having good coverage in the market. In the Lower Mainland our stores are probably only 5 km to 6 km apart.”
The other key to success has been the firm’s emphasis on retail, an approach that provides a high profile and helps pay for services to the
trade customers who generate nearly half of Lordco’s overall business.
“Our percentage of retail is much higher than pretty much anybody else. In Canada we are the second-largest auto parts retailer in the country [after Canadian Tire].”
And, he says, opening large stores is pretty well standard operating procedure for the company.
“Lordco for some time has been opening up larger stores. We started this maybe 20 years ago. The first ‘super store’ was, probably Coquitlam. When most auto parts stores were 5,000 to 6,000 square feet, we opened up one that was 15,000.
“Now we have 10 stores over 25,000 square feet.”
And more to come, of course. Coates muses about moving into B.C. towns where they lack the kind of penetration the company looks for; there are a couple of corners of the province where Lordco doesn’t have a corporate presence, though he quickly adds they do have jobber cus-tomers. And then there is Alberta, where they have customers but no stores, and which could be the next area of expansion either through acquisition or green field expansion.
Looking to the future, Coates sees the current time as challenging for everyone in the market.
“We are obviously in an economic downturn in North America, and probably the world.
“So we are learning to work in a little different environment. We have made some changes in
Continued on page 10
LORDCOAUTO PARTS LTD.
Lordco’s annual trade show at the Pacific National Exhibition site each April has become a cornerstone event in the Canadian automotive aftermarket calendar.
LORDCO pg 4,6,8,10.indd 8 3/24/09 8:14:10 AM
Dominion Sure Seal Ltd.and Meguiar's Canadaextend our
to Lordco Auto Parts on35 outstanding yearsserving individual carenthusiasts and theautomotive industry ofBritish Columbia.We wish you manymore years of continuedsuccess.
Congratulations
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LORDCO pg 9.indd 9 3/23/09 10:46:32 AM
our program to deal with that. We are encourag-ing our people to be more active and to look for more business.”
This activity is helped by some changes the firm recently put into place. With such a large network of stores and staff (now approaching 2,000), it was time for a more formalized struc-ture.
So B.C. was divided up into seven regions with regional managers and reporting structures which, combined with the Lordco philosophy of allowing people to make decisions, has made the company more responsive.
“This has been a real bonus for our company.We are able to make decisions regionally, and that takes a lot of the load away from the head office day to day. Day in and day out the regional managers are working on a lot of issues—with staff and customers, employee matters, con-stantly looking at where we can add the next Lordco.”
In addition, separate divisions were created for product areas such as tools and equipment, bodyshop paint and supplies, welding supplies, engine parts, and machining operations.
“Realistically, because we are in a changing market, these people needed to focus on their designated divisions, promoting their product and getting more of those in front of the people in the stores and at customers’ shops.
“The way we look at our future is that, yes, we are very large in the auto parts business, but we have to look at other opportunities, because
some of our auto parts are declining.”He sounds like he looks forward to the com-
ing change and challenges.“Hypothetically, you take every challenge on a
personal note. I can solve it my way with the help of my 1,800 closest friends. People talk about the economic conditions and the layoffs and share prices dropping. We’re privately held so we don’t have to worry about share prices.
“I assured our team there will not be any layoffs. At Lordco we have not had a layoff in 35 years”—even through some very tough times—“and we have no intention of laying people off.
“I have reassured my whole team that we won’t be looking at that as an option.”
His reasoning is simple. They’re family. He has four children working in the business, and extended family that reaches to every corner of the company, but you can tell he’s serious about the way he sees the rest of the organization.
“There is a lot of family involved, and when people work for you for 25 years, I guess they become your family.”
And a young family it is. The average age is 30, with some 41% being women (a statistic of which he is particularly proud).
“That means we have a lot of young people to grow with. We have a lot of young, intelligent people, prepared to take on new responsibilities. I have a lot of ideas that I’d like to implement that I think will work. We have to give it a shot.
“That’s what keeps it exciting.”
10 2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT
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LORDCOAUTO PARTS LTD.
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There is little doubt that the machine shop and engine parts businesses are cornerstones
of the Lordco legacy in British Columbia.And, as those businesses change, so does the
Lordco approach. “It is part and parcel of the whole package
that we offer our customers,” says Ron McMorris, engine division manager. “It is a declining mar-ket in the engine parts game”—thanks, he says, to the demise of carburetors that were prone to lubrication-killing rich fuel mixtures and the consequent piston ring washing—“but we are [still] going because the competition has dropped off.
“We are,” he adds, “the only people around doing this. That has strengthened us in the engine parts end.”
Currently that engine parts business serves a network of 90 stores, while machine shop
Continued on page 14Gary Swan says that while the Lordco Machine Shop and Engine Parts business may serve a large market, it has never lost the small shop feel, attention to detail, or responsiveness to customers’ needs.
12 2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT
Diversified To ServeA Changing MarketPassion and Enthusiasm Drive Desire to Evolve
Lordco Engine Parts and Machine Shop Business
LORDCO pg 12,14,16,17.indd 12 3/24/09 11:56:24 AM
CONGRATULATIONSTO LORDCO PARTS
on 35 Years of Service to the Aftermarket
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LORDCO SS&M pg 13.indd 13 3/25/09 7:24:08 AM
Continued on page 16
Continued from page 12
operations in Mission, the home of the Cylinder Head Division, and the more custom-oriented shops in Maple Ridge, Langley, and Abbottsford fill an ever-changing demand for engines and machining services.
McMorris says that Lordco has been able to remain commit-ted to the engine parts business, both in terms of parts supply and related services, because it has been able to change with the changing market.
“The grocery getter business is basically gone,” says the 30-year veteran with Lordco. “The machine shop business has been trending for a while to more of a custom operation, leaning more toward industrial, performance, and marine.”
In fact, he says, the performance engine business, along with some closely related niches such as restoration, has really become the dominant factor.
With that shift has become an increasing emphasis on the skill level of those who serve the customers. Putting together engines or engine packages for customers requires a detailed knowledge of what works, and what doesn’t, for the application being considered.
It’s more than just a “bore-it-30-over” world when you’re talking about building a 1,000 horsepower big block engine, to power the jet drive on an all-aluminum river boat capable of running on the surface of a river no deeper than a teacup. And the same applies to dry land drag race proj-ects, stationary engines for specialized industrial applications, and a variety of machining work.
“What makes us special is the people we have, the knowledgeable sales staff. And we are very diver-sified. We handle all aspects of engine parts, from the stock replacement to the high-end performance.
“We are doing some pretty high-end drag racing projects—600- to 1,000-hp engines—and it’s our involvement in the rac-ing community that helps our shops in the performance end of the business.
“A lot of our marketing is word of mouth.”The history of Lordco in the engine and performance
business goes back nearly to the beginning. Lordco owner Ed Coates has been a gearhead from the beginning, and that legacy continues to have an effect to this day.
In fact, the machine shop division was the first area of expansion for the Lordco business, dating back to 1978 when the first machine shop was opened in Mission.
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14 2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT
Cylinder Head Division personnel, from left: Chad Escott, Chase Comeau,Shawn Roper, Guillaume Moreau, and Gary Swan.
Ron McMorris
LORDCO pg 12,14,16,17.indd 14 3/24/09 1:33:49 PM
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LORDCO honeywell pg 15.indd 15 3/24/09 9:14:57 AM
Continued from page 14
While that history might lead some com-panies to become complacent, that has not occurred at Lordco.
“There have been a lot of changes, but our ability to change with the times, and having
knowledgeable salespeople to keep on top of the trends, look at new lines—these things all keep us current,” says McMorris.
One of the most dramatic areas of change in the engine business has been the rapid shift from remanufacturing existing castings to machining and assembling using new castings, and nowhere is this more prevalent than in the
cylinder head business.Gary Swan, who manages the
Cylinder Head Division for Lordco, says that it has required a significant shift in mindset.
“But it is a little hard to let go of the repair side, because I can look at a head and I know I can fix it,” says the veteran of more than two decades with Lordco. “But the question is, is it really financially feasible to do that? Just pulling a head out of a box and putting it together is different when you are used to doing major repairs.”
Still, he admits it can be hard to toss a used casting out when he knows it could be fixed.
“Of course, we do fix quite a few, but we are very strict about what we will fix and what we will not.”
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While new castings have increasingly joined remanufactured units in the cylinder head product offering, every cylinder head is subject to the same attention to detail.
Lordco Engine Parts and Machine Shop Business
16 2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT
LORDCO pg 12,14,16,17.indd 16 3/24/09 11:57:18 AM
The ultimate measure is value for the cus-tomer. Virtually any used head can be fixed, if you have enough time and skill, but that could end up costing much more than a well turned-out head using a new casting in terms of money and time.
“You could spend hours repairing a head, versus 20 minutes out of the box, surface it, put valves in it, test it, and have it out the door in less than an hour.”
Of course, just because the castings are new, doesn’t mean they are ready to ship out. Swan is very cognizant of the poor reputation that some new castings have suffered in the market, and pushes hard to ensure that the cylinder heads the firm supplies meet and exceed customers’ standards.
“People like having new castings, but we still see issues. So we have stringent quality control. We put guides into about 50% of the castings that we get, and we surface 100% of them.”
That attention is not seen as extraordinary. It is just the way they do things.
“Although we serve a large market, we are a smaller shop that is very hands-on. Every cyl-inder head that comes through here, I touch. We take pride in putting out a product that we believe is superior to what we can see anywhere else,” says Swan.
“As far as exchange goes, we put out cylinder heads that are as good or better than anything in this country.”
The pride evident in his attitude is found throughout the organization.
McMorris says that it is a direct reflection on the management of Ed Coates, who has always empowered the rank-and-file personnel to make decisions, and that engenders pride and enthusiasm in the work being done.
“I hire people with an interest in motorsport and the latest technology. All the people here are knowledgeable and they know what the lat-est stuff is.”
Regular training and direct contact with ven-dors keeps that knowledge base expanding, and the experience level of the staff—there are nine machinists in the shop who have more than 15 years’ experience—keeps growing.
“Whenever there is something new coming out, we are learning about it, promoting it and selling, usually before anyone else is onto it.”
Once again, he gives credit for the culture to the company principal.
“It comes right from the top. The boss loves the business, and that flows right through the organization. It’s a fun company to work for. There are always things changing. Nothing gets stale.
“There is constant change here, and that is why people are still passionate about this busi-ness after 35 years.”
2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT 17
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18 2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT
There is no doubt that Lordco’s tool and equipment division is an important part of
the organization.And, like everything that Lordco does, it’s a
full-service approach. Last year, for example, more than 200 lifts
were sold to repair facilities—sold, shipped, and installed, that is.
“We have highpoint trucks and teams of installers,” says Lordco owner Ed Coates. Behind those offerings is a team of 15 who specialize in dealing with the tools and equip-ment that service operations need to stay productive.
“We have teams to demonstrate and edu-cate, and after we make the sale, we train the installer on how to use the product we sold them.”
ICBC Certified trainers work with custom-ers when new collision repair equipment goes
CongratulationsTO LORDCO PARTS
on 35 Years of Service to the Aftermarket
LYMAN AGENCIES LTD.
From Heavy Metal to High Tech
TOOLS AND EQUIPMENT
Special high-top trucks are designed to make fast equipment delivery possible.
LORDCO p18,19.indd 18 3/25/09 7:09:37 AM
in, for example, and welding needs can be helped along by a trainer who is a bona fide journeyman welder.
Everything from wheel service equipment to small tools, heavy metal—like frame racks for collision repairs—and high-tech diagnostic tools are part of the offering.
The approach is designed never to leave the customer wanting.
“We not only sell it, we also service what we sell so that down the road the customer doesn’t have to look anywhere else.”
“We have really developed the business and right now we have over 100 lines of equipment that we carry.”
The Welding Story
“About four years ago we hired an individual formerly with BOC, our welding gas supplier. The first thing we did was put our gas busi-ness out to tender. We soon discovered that we could do better, and signed a seven-year contract with Praxair.
“At the time we only had seven stores sell-ing gas.
“Step by step, Art Ewing”—who handles the business for Lordco—“implemented a program to get it into all our stores. He is a licensed trainer and he trains the staff and details with the salesmen at customer locations.”
Coates says that it has grown very well within the organization, which might surprise some, considering the widespread use of weld-ing gas and the deceptively simple approach that Lordco has taken. There are a few things that make that so, says Coates.
“One of the things that makes us really good at supply-ing welding gas,” says Coates, “is that we have a good price.
“Two is that we deliver in 20 minutes. Three, we are open every day and night.”
Also to the customer’s bene-fit is that welding gas purchases can be used to participate in any number of discount and incentive programs offered by Lordco.
“These are some of the reasons this has become such a good program. Everybody we do business with buys welding gas, regardless of who they are.
“Even the backyard repair person will have a couple of bottles in the garage. It is one of the few commodities that, along with paper towels, everybody uses.”
2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT 19
TOOLS AND EQUIPMENT
Lordco sold and installed more than 200 lifts in 2008, an indicator of how important the equipment division is to the operation.
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20 2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT
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#71 Armstrong2860 SMITH DRIVE, UNITS 5 & 6
ARMSTRONG, B C V0E 1B1MANAGER: DARRELL WILLIAMSEMAIL: [email protected] (250) 546-8110Fax (250) 546-8198Toll Free (866) 546-8110
#83 Burnaby - Douglas Road2555 DOUGLAS ROADBURNABY, B C V5C 5S4MANAGER: SCOTT GALBRAITHEMAIL: [email protected] (604) 291-6840Fax (604) 571-0088Toll Free (888) 780-8886
#16 Burnaby - Edmonds7637 EDMONDS STREETBURNABY, B C V3N 1B6MANAGER: CARL BROWNEMAIL: [email protected] (604) 522-3947Fax (604) 522-1734
#49 Burnaby - Metrotown5459 KINGSWAY AVENUEBURNABY, B C V5H 2G1MANAGER: ED MCGINNEMAIL: [email protected] (604) 412-9955Fax (604) 412-9937
#38 Cache Creek1002 TRANS CANADA HWYCACHE CREEK, B C V0K 1H0MANAGER: RICK SAITOEMAIL: [email protected] (250) 457-9644Fax (250) 457-6280Toll Free (888) 774-7414
#75 Campbell River750-13TH AVENUECAMPBELL RIVER, B C V9W 4H1MANAGER: DAVE BARNARDEMAIL: [email protected] (250) 830-1788Fax (250) 830-1786Toll Free (866) 693-3371
#18 Castlegar2317 COLUMBIA AVENUECASTLEGAR, B C V1N 2X3MANAGER: EDDY MCLACHLANEMAIL: [email protected] (250) 365-5015Fax (250) 365-5014Toll Free (800) 955-5355
#87 Chase721 1ST AVECHASE, B C V0E 1M0MANAGER: GRAHAM CLARKEEMAIL: [email protected] (250) 679-3088Fax (250) 679-3040Toll Free (877) 679-3088
#52 Chilliwack - Sardis5933 VEDDER ROADCHILLIWACK, B C V2R 4E2MANAGER: SEAN EDWARDSEMAIL: [email protected] (604) 858-2200Fax (604) 858-0395Toll Free (866) 331-2200
#4 Chilliwack - Yale45771 YALE ROADCHILLIWACK, B C V2P 2N5MANAGER: BRIAN RHODESEMAIL: [email protected] (604) 792-1999Fax (604) 792-2976Toll Free (877) 554-1999
#92 Clearbrook2580 CLEARBROOK ROADABBOTSFORD, B C V2T 2Y5MANAGER: KIT GILLEMAIL: [email protected] (604) 556-9800Fax (604) 854-2331Toll Free (888) 556-9808
#23 Cloverdale17880 56TH AVE (HWY 10)SURREY, B C V3S 1C7MANAGER: STEVE GAULDEMAIL: [email protected] (604) 576-2821Fax (604) 576-2913Toll Free (778) 571-1269
#69 Coquitlam - Clarke Road525 CLARKE ROADCOQUITLAM, B C V3J 3X4MANAGER: BRANDY MURRINEMAIL: [email protected] (604) 931-3830Fax (604) 931-3876
#25 Coquitlam - Eagle Ridge2635 BARNET HIGHWAYCOQUITLAM, B C V3E 1K9MANAGER: CHRIS FLETCHEREMAIL: [email protected] (604) 942-8999Fax (604) 942-4132
#6 Coquitlam - Westwood1024 WESTWOOD STREETCOQUITLAM, B C V3C 3L4MANAGER: PETE TIMAREMAIL: [email protected] (604) 942-4113Fax (604) 942-3786
#74 Courtenay2401 CLIFFE AVENUECOURTENAY, B C V9N 2L5MANAGER: JIM HENDRICKSONEMAIL: [email protected] (250) 338-6266Fax (250) 338-6250Toll Free (866) 538-3760
#35 Cranbrook2201 CRANBROOK STREET N.CRANBROOK, B C V1C 5M6MANAGER: GREG SPENCEREMAIL: [email protected] (250) 417-0888Fax (250) 417-0886Toll Free (888) 224-1333
#22 CrestonBOX 1760 - 215 - 16TH AVENUE S.CRESTON, B C V0B 1G0MANAGER: BILL DEWALD
EMAIL: [email protected] (250) 428-5335Fax (250) 428-7653Toll Free (888) 225-6655
#82 Delta11933-88TH AVENUEDELTA, B C V4C 3C9MANAGER: RYAN BATCHEMAIL: [email protected] (604) 597-8668Fax (604) 597-8740Toll Free (866) 840-8606
#68 Duncan70 TRUNK ROADDUNCAN, B C V9L 5B7MANAGER: PATRICIA SUTTONEMAIL: [email protected] (250) 746-8181Fax (250) 746-8108Toll Free (866) 746-8181
#90 Equipment SW Marine210 MARINE DRIVE SWVANCOUVER, B C V5X 2R5MANAGER: GUY OLSSONEMAIL: [email protected] (604) 291-7512Fax (604) 324-4800Toll Free (866) 888-7512
#76 Fernie1261 - 7TH AVENUE P.O. BOX 1289FERNIE, B C V0B 1M0MANAGER: JOSHUA FREREEMAIL: [email protected] (250) 423-4477Fax (250) 423-4165Toll Free (866) 382-8731
#32 Fruitvale1846 - 1ST STREET P.O. BOX 550FRUITVALE, B C V0G lL0MANAGER: RYAN DREGEREMAIL: [email protected] (250) 367-7581Fax (250) 367-6129Toll Free (800) 464-1199
#88 Golden815-10TH AVENUE SOUTHGOLDEN, B C V0A 1H0MANAGER: BOB FINNIEEMAIL: [email protected] (250) 344-7488Fax (250) 344-7483Toll Free (866) 402-7488
#65 Grand Forks331 CENTRAL AVENUEGRAND FORKS, B C V0H 1H0MANAGER: DARCY SKERRITTEMAIL: [email protected] (250) 442-5995Fax (250) 442-5952Toll Free (866) 447-5995
#7 Hope570 WALLACE STREETHOPE, B C V0X 1L0MANAGER: SCOTT MEDLOCKEMAIL: [email protected] (604) 869-2441Fax (604) 869-3401Toll Free (800) 663-0493
#53 Invermere1002 - 7TH AVENUEINVERMERE, B C V0A 1K0MANAGER: JAMES JEFFERSONEMAIL: [email protected]
Counter (250) 342-9210Fax (250) 342-9204
#57 Kamloops1395 BATTLE STREETKAMLOOPS, B C V2C 2N9MANAGER: CHAD PHILIBERTEMAIL: [email protected] (250) 374-4488Fax (250) 374-4614Toll Free (800) 709-4488
#60 Kamloops II940 NOTRE DAME DRIVEKAMLOOPS, B C V2C 6J2MANAGER: KELLY BOSKOEMAIL: [email protected] (250) 374-9922Fax (250) 374-9935Toll Free (866) 743-3345
#31 Kelowna1656 DILWORTH ROADKELOWNA, B C V1Y 7V3MANAGER: SHAUN WHEATEREMAIL: [email protected] (250) 763-3621Fax (250) 762-5026Toll Free (888) 330-6363
#81 Kelowna II487 LEON AVENUEKELOWNA, B C V1Y 6J4MANAGER: TONY KIRSCHNEREMAIL: [email protected] (250) 862-9311Fax (250) 862-9330Toll Free (866) 273-9167
#85 Kimberley150 SPOKANE ST.KIMBERLEY, B C V1A 2E4MANAGER: JAY MELLOREMAIL: [email protected] (250) 427-4500Fax (250) 427-4550Toll Free (866) 910-4500
#29 Ladner4857 ELLIOT ST, UNIT 123DELTA, B C V4K 2X7MANAGER: ROB STEWARTEMAIL: [email protected] (604) 946-4679Fax (604) 946-1269
#45 Langford2901 JACKLIN ROADVICTORIA, B C V9B-3Y6MANAGER: DOUG HIGGINSEMAIL: [email protected] (250) 391-1438Fax (250) 391-9426Toll Free (866) 879-9158
#9 Langley5825 - 200TH STREETLANGLEY, B C V3A 1M7MANAGER: MIKE COATESEMAIL: [email protected] (604) 533-2444Fax (604) 533-9591
#11 Langley Machine Shop20121 INDUSTRIAL AVE, UNIT 101LANGLEY, B C V3A 4K6MANAGER:EMAIL: [email protected] (604) 530-3943Fax (604) 530-3961
Alphabetical Branch Directory (with Store Number)
LORDCOAUTO PARTS LTD.LORDCO
Continued on page 22
LORDCO STORE p20,22.indd 20 3/23/09 2:26:49 PM
2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT 21
Proud to be apartner in yoursuccess!When it comes tospark plugs NGK is theWorld leader. Makers ofspark plugs for virtuallyevery automotive,motorcycle, marine andsmall engine applications.
We proudly congratulateLordco Auto Parts on35 years of success.
1-877-2-SPARKYwww.ngksparkplugs.ca
Congratulationsto Lordco Auto Parts celebrating
35 successful years in the Canadian automotive aftermarket.
From all of us at AutoLine Products Ltd.
Upgrade, Repair, Replace & Perform...Hella helps you do it all!
Upgrade... your image with accessories, auxiliary lamps, and upgrade kits from Hella.
Repair... your misfortunes with OE-quality collision parts forEuropean cars such as replacement lighting from Hellaand Thermal Management products from Behr Hella Service.
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Lighting Electrics Electronics Thermal Management
Hella, Inc.1.877.224.3552www.hellacanada.com
Congratulations to LORDCOfor serving Canada over 35 years!
on your 35th AnniversaryFrom all of us at
ONGRATULATIONSC Lordco Auto Parts
LORDCO pg 21.indd 21 3/24/09 10:52:03 AM
22 2009 SPECIAL LORDCO AUTO PARTS SUPPLEMENT
#55 Lillooet155 MAIN STREETLILLOOET, B C V0K 1V0MANAGER: GARRY DONOHUEEMAIL: [email protected] (250) 256-0599Fax (250) 256-0537Toll Free (866) 256-0599
#86 Lumby2085 INDUSTRIAL AVELUMBY, B C V0E 2G0MANAGER: BRETT MACKINNONEMAIL: [email protected] (250) 547-1355Fax (250) 547-1350Toll Free (888) 547-1355
#89 Maple Ridge22921 DEWDNEY TRUNK ROADMAPLE RIDGE, B C V2X 3K8MANAGER: KEVIN KIELEREMAIL: [email protected] (604) 467-1191Fax (604) 467-2895
#3 Maple Ridge Machine Shop11969 - 228TH STREETMAPLE RIDGE, B C V2X 6M1MANAGER: RON ADAMSEMAIL: [email protected] (604) 467-3444Fax (604) 467-2356
#54 Merritt1700 GARCIA STREET, UNIT 121 P.O. BOX 31MERRITT, B C V1K 1B8MANAGER: CARLA COLDWELLEMAIL: [email protected] (250) 378-9004Fax (250) 378-9084Toll Free (866) 629-9004
#2 Mission32885 LONDON AVENUEMISSION, B C V2V 6M7MANAGER: DERYL SIMPSONEMAIL: [email protected] (604) 826-7121Fax (604) 826-4793Toll Free (877) 550-8291
#44 Nanaimo6580 ISLAND HIGHWAY NORTH, UNIT ANANAIMO, B C V9V 1K8MANAGER: DUANE STONEEMAIL: [email protected] (250) 390-9232Fax (250) 390-7619Toll Free (877) 858-2323
#70 Nanaimo II140 TERMINAL AVENUENANAIMO, B C V9R 5C5MANAGER: SHELDON WEIBELZAHLEMAIL: [email protected] (250) 753-1711
Fax (250) 753-1751Toll Free (866) 752-1711
#30 Nelson701 BAKER STREETNELSON, B C V1L 4J5MANAGER: TREVOR RIMMEREMAIL: [email protected] (250) 352-4699Fax (250) 352-2425Toll Free (800) 988-4699
#27 Newton13537 - 72ND AVENUESURREY, B C V3W 2N9MANAGER: KEVIN WALLBANKEMAIL: [email protected] (604) 543-2811Fax (604) 543-6542February 5, 2009
#99 NFL Distributors5325 STILL CREEK AVENUEBURNABY, B C V5C 5V1MANAGER: ALEX CRUZEMAIL: [email protected] (604) 291-9474Toll Free (800) 663-6612
#96 NFL Hi Performance2857 DOUGLAS ROADBURNABY, B C V5C 6H2MANAGER: MARK STEELEEMAIL: [email protected] (604) 571-0075Fax (604) 291-6237Toll Free (888) 594-1111
#51 NFL II2235 DOUGLAS ROADBURNABY, B C V5C 5A9MANAGER:EMAIL: [email protected] (604) 294-2984Toll Free (866) 294-6184
#80 North KamloopsSUITE #1 724 SYDNEY AVEKAMLOOPS, B C V2B 1M9MANAGER: GEORGE GARDNEREMAIL: [email protected] (250) 376-8200Fax (250) 376-8231Toll Free (866) 871-4272
#24 North Vancouver1500 FELL AVENUENORTH VANCOUVER, B C V7P 3E7MANAGER: MATT LODGEEMAIL: [email protected] (604) 984-0277Fax (604) 984-9694Toll Free (866) 984-0277
#61 Oliver34274 - 97TH STREETOLIVER, B C V0H 1T0MANAGER: JAMIE HUNTER
EMAIL: [email protected] (250) 498-0600Fax (250) 498-0601
#77 Osoyoos10 EAGLE COURTOSOYOOS, B C V0H 1V2MANAGER: EARL BAKEWELLEMAIL: [email protected] (250) 495-0445Fax (250) 495-0446Toll Free (866) 866-6298
#67 Parksville505 EAST ISLAND HIGHWAYPARKSVILLE, B C V9P 2G9MANAGER: DEBBIE WAGHORNEMAIL: [email protected] (250) 248-5718Fax (250) 248-5777Toll Free (866) 248-5718
#84 Parksville Distribution Warehouse1048 HERRING GULLPARKSVILLE, B C V9P 1R2MANAGER: JIM MCARTHUREMAIL: [email protected] (250) 951-2250Fax (250) 248-1092Toll Free (866) 572-8437
#48 Penticton550 DUNCAN AVENUE W.PENTICTON, B C V2A 7N1MANAGER: NIKI ZACHARUKEMAIL: [email protected] (250) 490-8880Fax (250) 490-4161Toll Free (888) 758-4555
#15 Pitt Meadows19150 LOUGHEED HIGHWAY, UNIT 118PITT MEADOWS, B C V3Y 2H6MANAGER: RON MARCOUXEMAIL: [email protected] (604) 465-7200Fax (604) 465-0681
#91 Port Alberni# 502 3555 JOHNSTON RDPORT ALBERNI, BC V9Y8K2MANAGER: JOHN VAN ZOERENEMAIL: [email protected] (250) 723-4200Fax (250) 723-4203Toll Free (877) 723-4288
#36 Port Kells19875 - 96TH AVENUE, UNIT 3LANGLEY, B C V1M 3C7MANAGER: DANIEL MOWLLEMAIL: [email protected] (604) 513-2288Fax (604) 513-2210
#41 Prince George3463 - 22ND AVENUEPRINCE GEORGE, B C V2N 1B4MANAGER: DWAYNE LENDERSEMAIL: [email protected] (250) 612-0223Fax (250) 612-3718Toll Free (888) 606-8811
#78 Princeton161 BRIDGE STREET, UNIT 157PRINCETON, B C V0X 1W0MANAGER: ARTE PARFITTEMAIL: [email protected]
Counter (250) 295-3880Fax (250) 295-3021Toll Free (866) 866-6311
#79 Quesnel2581 CEDAR AVENUE, UNIT BQUESNEL, B C V2J 3Y1MANAGER: DALE APPLEBYEMAIL: [email protected] (250) 992-6880Fax (250) 992-6825Toll Free (877) 286-0313
#64 Revelstoke555 VICTORIA DRIVE, UNIT 1REVELSTOKE, B C V0E 2S0MANAGER: JAMES BURGESSEMAIL: [email protected] (250) 814-0116Fax (250) 814-0117Toll Free (800) 814-0116
#21 Richmond5355 NO. 3 ROADRICHMOND, B C V6X 2V7MANAGER: GREG COCHRANEEMAIL: [email protected] (604) 276-1866Fax (604) 276-1867
#50 Salmon Arm51 LAKESHORE DRIVESALMON ARM, B C V1E 4N3MANAGER: JASON SCHUBERTEMAIL: [email protected] (250) 832-7030Fax (250) 832-6982Toll Free (877) 392-6222
#47 Sidney2353 BEVAN AVENUE, UNIT 7SIDNEY, B C V8L 4M9MANAGER: LUIZ SOUSAEMAIL: [email protected] (250) 655-9311Fax (250) 655-6693Toll Free (866) 655-9311
#26 Squamish38239 CLEVELAND AVENUE BOX 1899SQUAMISH, B C V8B 0B3MANAGER: SHAUN HICKSEMAIL: [email protected] (604) 892-5988Fax (604) 892-9039
#56 Steveston3740 CHATHAM STREET, UNITS 1 & 2RICHMOND, B C V7E 2Z3MANAGER: PAUL DINNELLEMAIL: [email protected] (604) 272-7870Fax (604) 272-8749
#58 Summerland9527 MAIN STREETSUMMERLAND, B C V0H 1Z0MANAGER: GABRIEL RAINNEMAIL: [email protected] (250) 404-0139Fax (250) 404-0137
#17 Trail845 VICTORIA STREETTRAIL, B C V1R 3E3MANAGER: SHELDON SMITHEMAIL: [email protected] (250) 368-9116Fax (250) 364-0311Toll Free (800) 661-6244
#28 Tsawwassen1302 - 56TH STTSAWWASSEN, B C V4L 2A6MANAGER: THOR LYNUMEMAIL: [email protected] (604) 943-1599Fax (604) 943-1710
#33 Vancouver - East 2nd338 EAST 2ND AVE.VANCOUVER, B C V5T 1C1MANAGER: PAUL CLARKEMAIL: [email protected] (604) 879-9391Fax (604) 879-9341
#66 Vancouver - S.W. Marine Drive210 MARINE DRIVE S.W.VANCOUVER, B C V5X 2R5MANAGER: ROD COATESEMAIL: [email protected] (604) 324-8000Fax (604) 324-8005
#40 Vernon2801 - 35TH AVENUEVERNON, B C V1T 2S7MANAGER: ROD ERICKSONEMAIL: [email protected] (250) 503-2238Fax (250) 503-0658Toll Free (888) 924-6644
#37 Victoria483 BURNSIDE ROAD E.VICTORIA, B C V8T 2X4MANAGER: MILES BROWNEMAIL: [email protected] (250) 380-2088Fax (250) 380-2265Toll Free (888) 761-0111
#39 Westbank2484 MAIN STREET, UNIT 1WESTBANK, B C V4T 2G2MANAGER: JOHN TURNEREMAIL: [email protected] (250) 707-0106Fax (250) 707-0130
#13 Whalley10352 - 134A STREETSURREY, B C V3T 4B8MANAGER: PAUL LUNDEMAIL: [email protected] (604) 581-1177Fax (604) 930-8480
#43 Whistler1200 ALPHA LAKE ROAD, UNIT 5WHISTLER, B C V0N 1B1MANAGER: NOAH MADSENEMAIL: [email protected] (604) 932-0900Fax (604) 905-0303
#14 White Rock2546D KING GEORGE HWYSURREY, B C V4P 1H5MANAGER: CHAD PERKINEMAIL: [email protected] (604) 531-8877Fax (604) 531-3184
#42 Winfield10051 HIGHWAY 97, UNIT 2WINFIELD, B C V4V 1P6MANAGER: JOSEPH CUNDYEMAIL: [email protected] (250) 766-4457Fax (250) 766-4590Toll Free (866) 418-5612February 5, 2009
Continued from page 20
LORDCOAUTO PARTS LTD.LORDCO
LORDCO STORE p20,22.indd 22 3/23/09 2:27:34 PM
Since 1931GUNK brand offers Canadians
the broadest selection of more than 200automotive performance chemicals and
lubricants. Visit www.gunk.caSee Cleaners, Degreasers, Lubricants,Penetrants, Fuel System Products, OilAdditives, Cooling System, Functional
Fluids, Appearance Products, Sealants,Winter Products, and more.
. .
Radiator Specialty Company of Canada1711 Aimco Blvd MississaugaOntario Canada L4W 1H7Tel: 905-625-9117 or 800-268-2330Fax: 905-625-5917 or 800-435-6696www.gunk.ca
Congratulations Lordco from your friends at Radiator Specialty
We are proud to be Lordco's first choice for performance chemicals
Radiator Specialty.qxd 3/24/09 10:15 AM Page 1
LORDCO Specialty pg23 23 3/24/09 10:30:42 AM
CongratulationsTO LORDCO PARTS
on 35 Years of Service to the Aftermarket
fencoTM
QUALITY ENGINEERED
LORDCO fenwick pg 24.indd 24 3/24/09 8:55:59 AM