audit sistem informasi dengan itil version 3 sub domain...
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Audit Sistem Informasi dengan ITIL Version 3 SubDomain Service Desk, Incident Management, dan
Problem Management di Bidang KeuanganDishubkombudpar Kota Salatiga
1)AR. Anggun Cahyaningtyas, 2)Yani Rahardja, 3)Agustinus Fritz W
Program Studi Sistem InformasiFakultas Teknologi Informasi
Universitas Kristen Satya WacanaJl. Diponegoro 52-60 Salatiga
Email : 1)[email protected],3)[email protected]
Abstract
An information system that is implemented in an organization isnot always able to answer organization’s needs and requirements.Even if it has met the organization’s requirements, incidents orproblems related to the operational of the information system aresometimes unavoidable. Therefore, we need to manage incidentsand problems. Information system audit can indicate to evaluate theinformation system to see whether it is appropriate with theorganization’s requirement or not, including the incidents and problemsmanagement. This research focuses on incident management andproblem management audit, as well as the service desk of SistemInformasi Pelaporan Keuangan Daerah (SIPKD), an information systemthat is used in Dishubkombudpar Salatiga by using ITIL v3 framework.The incidents or problems occurred in Dishubkombudpar Salatigaare managed by service desk from STI. The service desk is placedin DPPKAD Salatiga that is the central of SIPKD management. Theresult of this research are recommendations from audit findings, includesservice desk have two functions, just once training, etc.
Keywords : ITIL v3, Service Desk, Incident Management, Problem Management