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Users of PeopleSoft® Enterprise applications from Oracle® want to increase efficiency, reduce errors and speed processes. But getting full value from the software, and keeping it running smoothly, is time-consuming for internal staffs – time that could be devoted to more strategic activities.

AT&T can be your trusted provider at every phase of the application management lifecycle. By taking responsibility for your PeopleSoft Enterprise environment – from implementation and infrastructure management to operational support – we can free you to focus on innovation, building revenue and enriching customer relationships.

Broad Services, Global SupportFrom the start, our high standards, rigorous methodologies and deep experience allow us to fully assess your needs and work quickly to address them. Qualified AT&T experts go on to help you plan, implement and run your PeopleSoft Enterprise solution so it helps to deliver the most value to your business.

We stand out from competitors by offering a broad range of services and options, plus the largest global network of data centers available. We can:

• Get your PeopleSoft Enterprise software up and running smoothly and quickly, whether, it’s a new installation, upgrade or migration from another environment

• Host and support PeopleSoft Enterprise applications in our highly secure, world-class data centers

• Provide functional support to address “How do I?” questions and relieve end users from determining whether an issue is caused by technical, data, interface or other system factors

• Proactively monitor and maintain applications and interfaces for a predictable, high level of system performance

Product Brief

Potential Benefits

• Support real-time business on a robust infrastructure

• Help reduce total cost of ownership by saving on hardware, computing capacity, technical staff and training

• Help minimize complexity with a single provider

• Offload time-draining tasks to AT&T to help you focus on business, not system issues

• Extend applications in a highly secure manner with AT&T network and mobility solutions

Features

• A range of AT&T hosting options in enterprise-class AT&T Internet Data Centers

• Comprehensive SLAs

• Affordable subscription-based pricing for select applications

• Assigned account lead and help desk staff with PeopleSoft Enterprise expertise available 24x7

• Design and build services including complete integration with front- or back-office systems

• Continuous guidance on application functionality

• Business process outsourcing for payroll, payroll tax or financials

AT&T Services for Oracle® PeopleSoft® EnterprisePeopleSoft Expertise throughout the Application Lifecycle

ManagementHosting

BPO / BPSConsulting

AT&T

To learn more about AT&T Mobile Enterprise Management,visit www.att.com/peoplesoft or have us contact you.

• Give you a single point of contact through our unique customer service model to manage your services, resolve issues and spot opportunities for improvement

• Supply a view into your solution’s performance via a customer tool on the AT&T BusinessDirect® portal

• Provide 24x7 global support

• Deploy new features quickly, at reasonable cost, so your system stays effective and current

• Extend the capabilities of your PeopleSoft Enterprise applications through personalized configurations, integration with other applications, or interfaces with other third parties

Leverage AT&T hosting and application management services for a range of Oracle solutions, including the PeopleSoft, E-Business suite, JD Edwards, Hyperion, Siebel, Fusion and Oracle ATG®, as well as solutions from other software providers, such as SAP®, Microsoft® and IBM®.

Application Management: Offload Day-to-Day TasksWhy get bogged down managing your PeopleSoft Enterprise applications internally? With over 15 years of experience serving PeopleSoft Enterprise clients, examining their systems and solving their problems, our specialists know PeopleSoft Enterprise inside and out. We take care of the following:

• Install, upgrade or migrate PeopleSoft Enterprise applications

• Keep an eye on your system performance continuously via custom application monitors

• Support the production environment 24x7

• Apply patches, fixes and updates

• Develop, manage and monitor interfaces

• Offer flexible pricing options for technical, functional and enhancement support

• Access to a customer portal for monitoring application performance, generating reports, tracking the status of changes and cases and communicating with your support team

• Provide service level agreements on service availability, response time, or other processes critical to your business

Professional Services Built on Real-life Business ExperienceOur comprehensive knowledge of PeopleSoft Enterprise applications and business processes allows AT&T to create solutions that promote sustainability and ease of maintenance. We’re keenly aware of how decisions made during implementation affect the future support and upgrade of your PeopleSoft Enterprise environment.

Each project involves consultants with real-life experience in the field, who think beyond immediate design, architecture

and installation to plan for long-term performance, business process improvements and user satisfaction. Our suite of offerings includes:

• Discovery Workshops – to help you clarify goals, determine needs and ways to help obtain more business value from your applications

• Software Implementation – both new applications and additional functions to existing systems

• Integration with Systems and Software – help extend system efficiency by tying together legacy systems, supply chain, other software and external interfaces

• Upgrades – to keep your PeopleSoft Enterprise modules current and suited for your business

• Customizations and Enhancements – to broaden your system’s capabilities in a cost-effective manner

Product Brief - AT&T Services for Oracle® PeopleSoft® Enterprise __________________________________________________________________________________ 2

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To learn more about AT&T Mobile Enterprise Management,visit www.att.com/peoplesoft or have us contact you.

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With over 15 years of PeopleSoft experience, AT&T can help you get more from your PeopleSoft Enterprise investments in these ways.

Mobile EngagementWith the increased adoption and advanced features of mobile devices, you need the ability to expand your mobile ecosystem to connect with more employees, customers and partners on the go. AT&T mobility experts can help you:

• Create a mobile application deployment strategy

• Deploy PeopleSoft-delivered mobile capabilities

• Mobilize other enterprise applications to bring additional value to the business

• Take advantage of AT&T’s 4G LTE network

Business Process Outsourcing and Services If you need to improve the way your organization processes payroll, payroll tax or financials – or you need to free internal resources for other work – AT&T Business Process Outsourcing and Services can help. You can outsource an entire service or just discrete processes. AT&T can provide:

• Flexible business process outsourcing adapted to your business needs

• Extensive expertise in managing payroll, payroll tax and financial processes

• Managed hosting in a world-class AT&T data center, backed by comprehensive service level agreements

To learn more about AT&T Mobile Enterprise Management,visit www.att.com/peoplesoft or have us contact you.

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AT&T: An Experienced PeopleSoft Enterprise Provider AT&T has extensive experience hosting, managing and supporting PeopleSoft Enterprise Applications. Our status as an Oracle Platinum Level Partner, the highest level in the Oracle Partner Network, lets you know we have the superior product

knowledge and technical expertise you need. We also have hundreds of application management customers with a broad selection of solutions – over 1,000 aggregate instances of ERP, custom and eBusiness solutions hosted and managed from AT&T Internet Data Centers around the world.

All this means we know how to offer comprehensive SLAs for your Oracle applications, provide a highly secure network connection for office, remote and mobile workers and the efficient, responsive support you need for enterprise applications.

For more information contact an AT&T Representative or visit www.att.com/peoplesoft.

Product Brief - AT&T Services for Oracle® PeopleSoft® Enterprise __________________________________________________________________________________ 3

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