association of state correctional administrators new director’s training program june 10, 2011...
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Association of State Correctional Association of State Correctional AdministratorsAdministrators
New DirectorNew Director’’s Training Programs Training Program
June 10, 2011June 10, 2011Charlotte, North CarolinaCharlotte, North Carolina
Chris Epps, CommissionerChris Epps, CommissionerMississippi Department of CorrectionsMississippi Department of Corrections
“Managing the Internal Environment”
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AgendaAgendaPurpose of this session.Purpose of this session.Assessing the internal environment and identification of Assessing the internal environment and identification of aspects needing change.aspects needing change.Dynamics of the Internal EnvironmentExplore how your appointment has affected the agency.Explore how your appointment has affected the agency.Know your agencyKnow your agency’’s history and culture.s history and culture.Building support for your agenda with key sectors of the Building support for your agenda with key sectors of the workforce.workforce.Are your policies and procedures up to date?Are your policies and procedures up to date?Staff development/safety and prisoner rehabilitation.Staff development/safety and prisoner rehabilitation.How do you formally and informally communicate with How do you formally and informally communicate with staff?staff?
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Purpose:Purpose:
This section will stress the This section will stress the importance of quickly identifying importance of quickly identifying the aspects of your agency that the aspects of your agency that must be assessed if you are to must be assessed if you are to be successful.be successful.
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Assessing the Internal Environment and Assessing the Internal Environment and Identification of Aspects Needing Change.Identification of Aspects Needing Change.
How do you do this?How do you do this?Through our employees – our #1 asset.Through our employees – our #1 asset.
Getting out and being seen by staff.Getting out and being seen by staff.Manage by walking around.Manage by walking around.
Through our budget.Through our budget.Cost per inmate per day.Cost per inmate per day.Percentage of total state dollars that goes to your budget.Percentage of total state dollars that goes to your budget.
Through your recidivism rate.Through your recidivism rate.EducationEducation Substance AbuseSubstance Abuse Pre-ReleasePre-Release
Re-entryRe-entry Mentors and Family RelationshipsMentors and Family Relationships
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Dynamics of the Internal EnvironmentMission - the organization’s continuing purpose or reason for being. Each management level should operate with a clear understanding of the agency’s mission. In fact, each organizational unit should clearly understand objectives that coincide with that mission.
Policies - A predetermined guide established to provide direction in decision making.
Culture - The system of shared values, beliefs, and habits within an organization that interacts with the formal structure to produce behavioral norms.
Management Style of Upper Managers - The way in which the attitudes and preferences of one’s superiors affect how a job is done. This situation deserves special emphasis because of the problems that can result if the managerial style of upper-level managers differs from that of lower-level managers.
Employees - Employees differ in many ways including their capabilities, attitudes, personal goals, and personalities. As a result, behavior that a manager finds effective with one worker may not be effective with another.
Informal Organization - the set of evolving relationships and patterns of human interaction within an organization that are not officially prescribed.
Other Units of the Organization - Managers must be keenly aware of interrelationships that exist among divisions or departments and should use such relationships to their best advantage.
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“Managing the Internal Environment”
Explore How Your Appointment has Affected Explore How Your Appointment has Affected the Agency.the Agency.
Managing the change in agency Managing the change in agency leadership is a critical first task for the leadership is a critical first task for the
newly appointed director.newly appointed director.Staff anxiety may have increased as a Staff anxiety may have increased as a result of the change, and a strategic result of the change, and a strategic
approach to the issue may be required.approach to the issue may be required.YOU are in charge. YOU are in charge. ““YOU are it.YOU are it.”” YOU YOU are responsible for everything in your are responsible for everything in your
agency. Ultimately, the buck stops with agency. Ultimately, the buck stops with YOU.YOU.
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“Managing the Internal Environment”
Know Your Agency’s History and Culture.
•Literature
•Human Resources
•Research
•Did you grow up in the agency?
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“Managing the Internal Environment”
Building Support for Your Agenda with Key Section of the Building Support for Your Agenda with Key Section of the WorkforceWorkforce
Executive StaffExecutive Staff
Staff two ranks down from you (depending on your Staff two ranks down from you (depending on your organization chart)organization chart)
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Are Your Policies and Procedures Up to Date?Are Your Policies and Procedures Up to Date?
Blind leading the blindBlind leading the blindPoor accountability or no accountabilityPoor accountability or no accountabilityMay be violating laws, court orders, or May be violating laws, court orders, or decrees, etc.decrees, etc.Practice vs. PolicyPractice vs. PolicyAmerican Correctional Association American Correctional Association AccreditationAccreditation
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15 Agencies Have Received the Eagle Award from ACA15 Agencies Have Received the Eagle Award from ACA
New York State Department of Correctional ServicesNew York State Department of Correctional ServicesOhio Department of Rehabilitation and CorrectionOhio Department of Rehabilitation and CorrectionMassachusetts Department of CorrectionsMassachusetts Department of CorrectionsLouisiana Department of Public Safety and CorrectionsLouisiana Department of Public Safety and CorrectionsFlorida Department of CorrectionsFlorida Department of CorrectionsPennsylvania Department of CorrectionsPennsylvania Department of CorrectionsTennessee Department of CorrectionsTennessee Department of CorrectionsNew Mexico Corrections DepartmentNew Mexico Corrections DepartmentArkansas Department of Community CorrectionsArkansas Department of Community CorrectionsNebraska Department of Correctional ServicesNebraska Department of Correctional ServicesFederal Bureau of PrisonsFederal Bureau of PrisonsOhio Department of Youth ServicesOhio Department of Youth ServicesArkansas Department of CorrectionArkansas Department of CorrectionMississippi Department of CorrectionsMississippi Department of CorrectionsColorado Department of CorrectionsColorado Department of Corrections
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Staff Development/Safety and Prison Staff Development/Safety and Prison RehabilitationRehabilitation
The only constant is change.The only constant is change.
We must train, train and continue to train our We must train, train and continue to train our staff.staff.
Safety is paramount to success.Safety is paramount to success.
Searches, gathering intelligence, drug testing of Searches, gathering intelligence, drug testing of staff and inmates.staff and inmates.
Programs/Work Opportunities/Vocational Programs/Work Opportunities/Vocational Trade/Support Systems.Trade/Support Systems.
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How Do You Formally and Informally How Do You Formally and Informally Communicate With Staff?Communicate With Staff?
PoliciesPoliciesProceduresProceduresDirectivesDirectivesNewslettersNewslettersEmployee Recognition CeremoniesEmployee Recognition CeremoniesElectronic MailElectronic MailPrivate 1-800 linePrivate 1-800 lineStaff MeetingsStaff MeetingsMusterMuster
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QUESTIONSQUESTIONS
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"It is not the critic who counts: not the man who "It is not the critic who counts: not the man who points out howpoints out how the strong man stumbles or the strong man stumbles or where the doer of deeds could have done where the doer of deeds could have done better. The credit belongs to the man who is better. The credit belongs to the man who is actually in the arena, whose face is marred by actually in the arena, whose face is marred by dust and sweat and blood, who strives dust and sweat and blood, who strives valiantly, who errs and comes up short again valiantly, who errs and comes up short again and again, because there is no effort without and again, because there is no effort without error or shortcoming, but who knows the great error or shortcoming, but who knows the great enthusiasms, the great devotions, who spends enthusiasms, the great devotions, who spends himself for a worthy cause; who, at the best, himself for a worthy cause; who, at the best, knows, in the end, the triumph of high knows, in the end, the triumph of high achievement, and who, at the worst, if he fails, achievement, and who, at the worst, if he fails, at least he fails while daring greatly, so that his at least he fails while daring greatly, so that his place shall never be with those cold and timid place shall never be with those cold and timid souls who knew neither victory nor defeat."souls who knew neither victory nor defeat."
-Theodore Roosevelt-Theodore Roosevelt