assignment one revision three (based on my feedback)
TRANSCRIPT
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8/14/2019 Assignment One Revision Three (Based on My Feedback)
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Observation Assignment Peichao Sun
Site Location: Chinese Restaurant
Observation One
Saturday, August 31, 2013
Time: 9:00AM-10:30AM
Description of the Location:This is a Chinese restaurant of Hong Kong style. Dim sum first began from
Hong Kong, so we call the restaurant which is Hong Kong style restaurant. Generally someone draped
white towel on the shoulder push a small cart and walk while yelling snack options. Every customer has asnack card, divided into Small, medium, large, special, super, top, beauty seven levels. The restaurant
mainly consists of the hall and the kitchen. You will see the front desk first, and then is the hall when you
go into the restaurant. There are about 30
tables. Some of them are small table, can
take four to six people. Some are big round
table, can take 12 people. In the northeast of
the hall is a door, behind it is the kitchen.
There is a door to the freezer in the kitchen.
There is a small room inside the kitchen used
for cleaning supplies. The managers and
accountant have their separate office. At the
right side of front desk is the manager'soffice, through the Windows of the room.
The manager can see most of the hall. Accounting offices is in the back of the kitchen.
Saturday and Sunday is their busiest two days in a week because this restaurant only provides Dim Sum
on Saturday and Sunday. Many Chinese and American will be here on this day at noon. At this day, every
worker needs come very early.
Figured World: My figured world is Chinese restaurant which called Dim Sum . There are many
different people. They may come alone or with someone, but they all share one common thing. Just like
many others restaurants, people come here to find some delicious food and drink. Also there are some
rules, for example, people should keep their voice down. Do not throw garbage everywhere. Put thegarbage into dish or put it on the table. Most important thing, make sure you have your wallet with you.
People who work here share some principles. Firstly, people must be honest. This is the basis principle
for every job. Then, people should have teamwork, confidence and tidiness. Employees should be on
time, and do not to be late or leave early. Employees are prohibited eat snacks during working hours.
After I interview this restaurant, I hope I can see how people cooperation
with each other. How to manage a restaurant. In the restaurant, some
businessmen may discuss their future cooperation. Father takes his
family to celebrate his son's birthday and some people just attracted by
food smell. I think restaurant is a vivid world because we can meet many
kinds of people. And in my culture, food is one of the most important
things in our life. Just like an old Chinese saying: bread comes first.
Actors: Actors are people who play significant roles within a figured
world; another way to think about actors is as an archetypal role,
which fulfills a specific purpose. Though these are not all the actors,
which played significant roles within the figured world of the office, I
have chosen these people because they are major players in setting the stage for this observation.
Throughout the observation, I may refer to other actors in the actual notes.
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All kinds of Dim-Sum
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8/14/2019 Assignment One Revision Three (Based on My Feedback)
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Observation Assignment Peichao Sun
Site Location: Chinese Restaurant
Scott Yao: The manager in this restaurant. He has been working here over 20 years. He stated as waiter at
first. Then he became a group leader. He thinks that see the guests leave with satisfy face is the most
pleased thing.
David Wu: Main chef, one of the oldest employees. He and the owner are friends; He has been working
here since he came to the United States. Everybody in here respected him. He treats everything seriously.
But also because of this reason, a lot of people think his has a bad temper.
Eric Lee: Young Chef. He was apprentice. He came to the United States a little more than three years.
Eric was working in a Korean restaurant. He came to this restaurant just 1 year. Lee is a very interesting
person, likes to tell jokes all the time. He can't speak Chinese, but he want to learn. During their spare
time, he would ask others how to say something in Chinese.
Bella: Bella is the Main Chefs wife, but she is also a waitress. She is a very optimistic person, and she
looks like she is smiling all the time. If you have questions, she will answer it for you until she thinks you
understand.
Artifacts: These are physical items and emotions/feelings, which are culturally or socially significant to
specific characters within the office or to the group as a whole.
Scott Yaos fishing tools: He loves fishing. He goes to Florida at least 4 times every year, because there
are best fishing places in the East coast. He likes to invite people to go fishing. Same time, he would say
some interesting story about fishing. He likes use some adage about fishing to encourage employees.
David Wus cooking utensil: He is a very serious and strict. In time to rest, he will clean up the kitchen
utensils and appliances first, and then do other things. He also doesnt like others to touch his cooking
utensil.
Eric Lees Ipad: He is a young cook. Different from the chef, he likes high-tech. He is always pull out his
Ipad at rest time, And then surfing the Internet to see some new things. Sometimes, he also used it to learn
Chinese.
Discourse Communities:These are groups, which share common interests and ways of communicating
within thefigured worldof the office.
Beloved of the People:Scott Yao-The manager, David Wu- The main chef. They are the oldest
employees in this restaurant. People respected them and also have a little afraid of them at the
same time.
Trendsetter:Eric Lee. New chef, Like new things, and help him to think of interesting things to tell you.
Bella, she always looks things in the good way. Treat everyone friendly.
The Observation 1: 9:00 AM- 10:30 AM
Dim Sum starts at 10:30, but the manager have to come before 9:00AM
9:00 AM the manager came to the restaurant open the door, and open simple lighting equipment, air
conditioning. Then do the safety checks. Make sure everything is no problem, if there is unable to replace
the equipment problem; he need to report in a timely manner.
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8/14/2019 Assignment One Revision Three (Based on My Feedback)
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Observation Assignment Peichao Sun
Site Location: Chinese Restaurant
9:15 AM Chefs and apprentice come to the restaurant. After changing clothes, apprentice and chef will do
some simple breakfast for employee.
9:30AM front desk and waiters come. They will have a simple breakfast first, and then they need to
arrange the dining room chair, clean the floor. Make sure everything is clean and tidy. At the same time,
they also need to move out the fresh material from the warehouse. The manager responsible for arranging
the work, and is responsible for the examination.
9:45 AM after breakfast, apprentices are responsible for the raw material for simple processing. The chef
is responsible for the final production. Because for a while it will come a lot of people, so they need
prepared ahead of time.
10:15 AM everyone has completed their work. Finally about grooming, everyone needs a tidy
appearance. And prepare the guests arrived.
The Observation 2: 2:30 PM- 5:00 PM
2:30 PM after a period of busy, the guests have also gradually been
less. Finally there are only them. They can finally have time to take
a rest and eat lunch.
3:30 PM because the dinner and lunch are two different forms,
everyone needs to take away the lunch tools and take out your
dinner with tableware and so on. The manager began to distribution
of work to every employee.
3:45 PM people know what they need to do. Everyone start their job.
Bella takes all waiters and waitress to clean the hall and put back small car. Then they are going to check
every desk to make sure table wares are clean and neat.
4:00 PM David and Eric are going to make some soup for dinner. And then they began to steamed rice.
Rice is one of the traditional foods of China; most people like to eat rice. After that, they began to make
the Beijing roast duck and roast chicken. Beijing roast duck will take a period of time, and in the eveningwhen there are a lot of people, they are understaffed, so they need to be prepared in advance. The rest
duck which did not sell, they will be as their dinner.
4:15 PM accountant- Issac He, He needs to do the income record and summarize income and tips at this
time. He needs to put the tip from the bill. At the same time, he also needs to go to the warehouse to see
the rest of the material. If the material is not enough for tomorrow, he needs to tell to the manager, let the
manager and the buyer to contact, procurement.
5:00 PM starting with the guests come in.
The Observation 3: 10:30 PM- 11:00 PM
10:30 PM the restaurant is closed. They finally ended the day. However, they still can't go home, because
there are a lot of things to do.
10:40 PM chef needs make dinner and puts it into some boxes. In order to let everyone can have a
sumptuous dinner after work.
10:40 PM waiters and waitress are going to clean the floor and tables. Put the chair back on the table.
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The car of dim sum
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8/14/2019 Assignment One Revision Three (Based on My Feedback)
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Observation Assignment Peichao Sun
Site Location: Chinese Restaurant
Clean the small car and help chef to clean the kitchen.
10:45 PM at same time, accountant needs Separate bills and tips, and get tips ready because the tip is
settlement every day.
11:00 PM the floor and kitchen are cleaned. Tips are ready. Everyone takes their dinner and ready to go
home. However, the manager needs leave last because he needs to do safety checks, close the equipment.After everything is good, he closes the door. Finally he is going home
Interview 1: The manager
I: Thank you for your time, Mr. Yao. How do you interact
with your employees?
Scott: Well, at work, I will tell them what they need to do.
Then, I will check their completion. However, in the rest
time, I will also talk to them and invite them to join me in
some activities together. I think we need make a clear to
work and personal life.
I: I agreed with you. And do you satisfied with your job?
Scott: Of course. I like my life is stable and quiet now.
And I like to meet different people. I want to see the face
when they are really enjoying the food.
I: Looks like you find your pleasure. I guess this is the
reason you can work here over 20 years. But there must be some problems. What do you think you what
is the biggest difficulty in the work?
Scott: Well, Run a restaurant need to be aware of a lot of problem. For example, every time we buy
material, we have to check very carefully. We can't do anything if the material has some problems. In
addition, we also need to be ready a variety of health check, documents review at all times. Employeesmay also be an issue. Older workers leave or the new employees are not adapted; we all need to help
them.
I: OK, and for the future. What do you think the biggest improvement space the restaurant?
Scott: HmmI think the next step we need to do is to expand. Our weekend is too busy. We are
understaffed, and many people have to row a long team. So in some cases, they just leave directly. Then,
we need to increase the food variety, let more people can come on weekdays, rather than focusing on the
weekend.
I: Thank you for you helping. Mr. Scott. I hope your restaurant will getting better.
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Main lobby