assessment of communication skills

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Page 1: Assessment of Communication Skills
Page 2: Assessment of Communication Skills

Composed By Composed By Umar Ali Chaudhary Umar Ali Chaudhary MA.ENGMA.ENG

Page 3: Assessment of Communication Skills
Page 4: Assessment of Communication Skills
Page 5: Assessment of Communication Skills
Page 6: Assessment of Communication Skills

Modes of CommunicationModes of Communication

Page 7: Assessment of Communication Skills

Modes of CommunicationModes of Communication

Verbal Verbal or oral communication uses spoken words to communicate a message.

Non Verbal

Non-verbal communication includes body language, gestures, facial expressions, and even posture.

Body languageParts of body are used to communicate e.g. head ,hands and eyes.

Gestures / PointingUsing hands and fingers to point or indicate communication. Facial ExpressionsChanging the mouth, eyes, and other features of the face to communicate.

Page 8: Assessment of Communication Skills

Visual communication

Visual communication is communication through a visual aid and is described as the transmission of ideas and information in forms that can be read or looked upon.

Telephonic Communication

That permits two or more users to conduct a conversation when they are not in the same locality of each other to be heard directly.

Computer Conferencing

It provides significant advantages for conducting many kinds of information exchange and problemsolving, as compared with other media (face to face meetings, e-mail, conference, telephone)

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Writing SkillWriting Skill

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Advantages of Writing SkillAdvantages of Writing Skill Disadvantages of Writing SkillDisadvantages of Writing Skill

Easy to preserve The written document is easy to

preserve.

Easy presentation of complex matter

Writing is the best way to represent any complex matter easily and attractively.

Permanent record The documents of written

communication act as a permanent record.

Use as a reference Written document can be used as

future reference.

Expensive: Writing is comparatively expensive.

For this communication paper, pen, ink, typewriter are needed.

Time consuming: Writing takes time to communicate

with others.

Useless for illiterate personIf receiver is illiterate, written

communication is quite impossible.

Delay in response It takes much time to get a response

from the receiver.

Page 11: Assessment of Communication Skills

Listening SkillListening Skill

Listening is the ability to understand and respond effectively to oral communication.

“ If we were supposed to talk more than we l isten, we

would have two mouths and one ear” (MARK TWAIN)

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Disadvantages of Writing SkillDisadvantages of Writing Skill

RespectWhen you listen with full attention,

you are communicating respect. By offering speakers respect, you

gain theirs.InformationAttentive listening helps you learn

more about other people.Increased LikabilityYou listen to people more, you like

them more.

Better RelationshipsListening creates a feeling of

goodwill in intimate and professional relationships

Lack of respect for the speaker.

Stuck in own head; trapped by own thoughts

Hearing only what is quickly said; missing the real meaning

General ignorance about social politeness

Showing interest in something other than the conversation

Advantages of Writing SkillAdvantages of Writing Skill

Page 13: Assessment of Communication Skills