asmallpercent work book
DESCRIPTION
samples of design work created by tim ferguson sauderTRANSCRIPT
asmallpercent
Tim Ferguson Sauder
1088 Washington Street Gloucester, MA 01930
H - 978 283 9327C - 978 979 0007
DUB SP T
LOGO - Examples
I M A G E W I S E
TR ANGLE
TRI NGLE
empowering individuals to live, work and playempowering individuals to live, work and play
Triangle Inc.empowering people at home, work and play
Triangle people at home, work and play
Empowering People At Home, Work And Play
Triangle Inc.
TRIANGLE
LOGO - Process
Turbocharge your search
TURBOCHARGE YOUR SEARCH
ORIGINAL MARK
LOGO - Process
turbocharge your search. . .
LOGO - Process
LOGO - System
Subbrands with Mark Global Education Programs Subbrands with Seal
PDACEL PHONECOMPUTERVOICE DATA HOUSEPHONE
TOWER RASKEY SYSTEMSPBX PSTNBSC
SRX-3000SMX-2100 ERX-700ERX-1400/1440 Sun Box Ultra 10
VOICEROUTER
ROUTER NETFLOWROUTER
FIREWALL IAD
IAD
Unisphere Products
ACCESS ELEMENTS
APPLICATION ELEMENTS
COMPUTERS & ROUTER ROUTERVOICE & DATA CORP LARGECORP MED
BUILDING ELEMENTS
BASIC ELEMENTS
NMC-SMX OSSEXTENDED SERVICE & SUBSCRIBER MANAGEMENT 1COMMPILOT
SATELLITE 1 GSM/GPRS/LMDS 2GSM/GPRS/LMDS 1SATELLITE 2
ERX 700/1400CABLE 2CABLE 1
DSLAM 1 MEDIA GATE RASPHONE LINEDSLAM 2DSL
ICON - System
HARMELING PHYSICAL THERAPY & SPORTS FITNESS, INC.
AQUATHERAPY
LET THE WATER HELP YOU EXERCISE SOONER
WITH LESS PAIN AND FASTER RESULTS
www.harmelingpt.com
1st Floor Rear, 325 Main St., North Reading, Ma978-276-0991
NorthShoreShoppingCenter
Liberty
Tree Mall
Rte
. 11
4
Rte
. 9
3
Rte. 114
Rte. 22
Rte
. 12
8
Hu
ll S
t.
Rte
. 2
8M
ain
St.
Rte. 128
Rte. 125Rte. 125
Gordon College
Sylvan St.
Constitution Lane
Ash St.
Hig
h S
t.
En
dic
ott S
t.
Exit 17Grapevine Road
BennettCenter
Boston FlowerMarket
Golf
Purchase St.
Commonwealth Ave.
Ind
ep
en
de
nce W
ay
N
N
Please park in the rear of the building.
LOCATIONS
NorthShoreShoppingCenter
Liberty
Tree Mall
Rte
. 11
4
Rte
. 9
3
Rte. 114
Rte. 22
Rte
. 12
8
Hu
ll S
t.
Rte
. 2
8M
ain
St.
Rte. 128
Rte. 125Rte. 125
Gordon College
Sylvan St.
Constitution Lane
Ash St.
Hig
h S
t.
En
dic
ott S
t.
Exit 17Grapevine Road
BennettCenter
Boston FlowerMarket
Golf
Purchase St.
Commonwealth Ave.
Ind
ep
en
de
nce W
ay
N
N
85 Constitution Ln., Danvers, Ma978-750-8188
Grey office building directly behind Courtyard Hotel. Drive 3/4 of the length of the parking lot of office building. Enter building through door #3 or #5. Numbers are above doors.
The Bennett Center, 255 Grapevine Road, Wenham, Ma978-524-0000
NorthShoreShoppingCenter
Liberty
Tree Mall
Rte
. 11
4
Rte
. 9
3
Rte. 114
Rte. 22
Rte
. 12
8
Hu
ll S
t.
Rte
. 2
8M
ain
St.
Rte. 128
Rte. 125Rte. 125
Gordon College
Sylvan St.
Constitution Lane
Ash St.
Hig
h S
t.
En
dic
ott S
t.
Exit 17Grapevine Road
BennettCenter
Boston FlowerMarket
Golf
Purchase St.
Commonwealth Ave.
Ind
ep
en
de
nce W
ay
N
N
Entrance is on the side of the Bennett Center.
(Aquatherapy only available at Bennett Center)
The Aquatherapy Program, developed by Harmeling Physical Therapy and Sports Fitness, Inc, is designed to give patients the option of enjoying the various benefits of exercise in a gravity reduced environment. The water allows earlier movement of joints and this is the key to a speedy recovery.
HOW DO I GET STARTED?
We start with a thorough evaluation performed by a trained physical therapist. Then we design a personalized aquatherapy program to help you increase your range of motion, strength, gait and cardiovascular fitness. You will be seen 2-3 times a week working out in our state of the art wave-less pool. We will teach you a home exercise program as well. Finally you will be able to continue your program at our facility when you have finished your PT by purchasing pool passes.
AQUATHERAPY -ABOUT THE PROGRAM
A PATIENT EXERCISES IN OUR LOW CHLORINE POOL. A
HYDRAULIC CHAIR LIFT CAN BE USED TO ENTER AND
EXIT THE POOL IF YOU CANNOT NEGOTIATE A LADDER.
AQUATHERAPY IS GREAT FOR:
• Low Back Pain
• Arthritis
• Joint Replacements and Reconstruction
• Spinal Surgery
• Fractures Where Weight-bearing is Restricted
• Shoulder Surgery
• Patients with Balance and Movement Disorders
“I WALKED IN ON TWO CRUTCHES; A HIP REPLACEMENT ON THE LEFT AND A REBUILT FEMUR ON THE RIGHT. MY VERY PATIENT THERAPIST STARTED WITH GENTLE EXERCISES IN THE POOL. BETWEEN HIS CARING PROFESSIONAL ATTITUDE AND THE SOOTHING NATURE OF THE WATER I CAME TO LOOK FORWARD TO MY POOL SESSIONS. I MADE GREAT PROGRESS AND MY SURGEON WAS VERY IMPRESSED. I CANNOT SAY ENOUGH ABOUT THE GREAT SERVICE HARMELING PT PROVIDES AND I TELL THIS TO ANYONE WHO WILL LISTEN.”
- W. BODENGRAVEN, PATIENT
HARMELING PHYSICAL THERAPY & SPORTS FITNESS, INC.
ALL ABOUT ACL’S
PREVENTION, REHABILITATION, RETURN TO PLAY:
A PROGRAM THAT OFFERS THE ENTIRE CONTINUUM OF
CARE FOR ANTERIOR CRUCIATE LIGAMENT INJURIES
HARMELING PHYSICAL THERAPY & SPORTS FITNESS, INC.
START FIT
A PHYSICAL THERAPY PROGRAM TO START YOU ON
YOUR WAY TO LOSING WEIGHT AND GETTING FIT
HARMELING PHYSICAL THERAPY & SPORTS FITNESS, INC.
PRE-OP PT
A PRE-SURGICAL PROGRAM DESIGNED TO INSTILL
CONFIDENCE AND OPTIMIZE OUTCOMES THROUGH
COMPREHENSIVE EDUCATION OF THE PATIENT
BROCHURE - Harmeling Center
Features
6
6
8
11
12
14
Articles Alumni
IN EACH ISSUE
Bruce Herman Installed as Lothlórien Distinguished Chair in the Fine Arts
Thoughts on Setting Out
The Accidental Chaplain
“Conan, don’t worry,” I said. “This doesn’t mean you are going to die.”
Andrew Breton’s Super Mario Brothers Reenactment Goes National
IN FOCUS
A Study in Contrasts
IN FOCUS
A Small World
A 2010-Kilometer Hike for AIDS Orphans
ENCOUNTERS
An Invitation to Search
Evangelicalism, Catholicism and the Future of Christian Learning
Gordon in Lynn Goes Residential
Gordon in Belize
ENCOUNTERS
Upcoming Speakers at Gordon
Summer Music Academy Launched
Gordon College Cited among Top Ten “Powerbrokers in the Renewal of the Arts”
A New Look Built on a Century of Tradition
Stationery Admissions
Materials
STILLPOINT Magazine Ads Posters
Road Signage Campus Flags
Campus Vehicles
Bookstore
Merchandise
ID Cards
Staff Uniforms
IN PRINT
From business cards to
magazine ads—all printed
materials depicting the
Gordon logo have been
redesigned.
ON CAMPUS
Everything on campus
needed to bear the new
logo, from road signs to
campus fl ags, to ensure
a consistent campus
appearance.
ON THE WEB
The new website and
podcast site were
designed to refl ect
Gordon’s new look and to
be easy to navigate. Both
are frequently updated,
and provide a great
window into College life.
Website—www.gordon.edu Podcast Site—www.gordon.edu/podcast
A New Brand EmergesThe rebranding process for Gordon College started with a new logo, but it also involved thinking about how to communicate who
we are in a clear, dynamic way to our internal community and to those beyond the campus. We established a new color palette
and visual standards. Below are some of the changes—in publications, signage and on the web—that we’ve made to support the
new brand of Gordon College. We hope this branding process will be completed within the next year.
A New Logo—Our Traditional SealA quick look at Gordon’s history shows that the new logo launched this year provides a new
look, but honors our past.
While the new seal that is the centerpiece of the logo has been redrawn, the basic elements
are still included. Creative Director Tim Ferguson Sauder says, “By combining a new version of
the original seal with a bold and clear font, we’ve established a logo that can speak both to the
great history and tradition of Gordon College and to the promise of where the school is going.”
1916 1960 1969 1997 2006
Program
Brochures
The Design Center—Tim Ferguson
Sauder, creative director; and Kirsten
Keister ’04, graphic designer—provided
the website’s graphic design. June
Bodoni ’82, director of the Center for
Educational Technologies, trained
faculty and staff in the use of the new
editing software. Bryan Parys ’04, of the
College Communications Offi ce, became
Gordon’s fi rst web editor, editing and
drafting content for 900+ web pages,
and working with various College
departments in the revamping of
their sites.
Because of the sheer size and
complexity of the project, doing the
work within departmental “silos” was
simply not possible. We had to create
an interdisciplinary team, all committed
to one goal. My liberal arts education
at Gordon gave me the intellectual
freedom and capacity to relate to all
members of the project team, whether
we were rewriting content, confronting
a graphic design problem or solving a
logic issue in the code.
site navigation with focus groups of
Christian high school students.
We had a long list of capabilities we
wanted for the new website. We wanted
it to be more dynamic and interesting
than the old website yet easier to
maintain. We wanted an approval
system to help ensure the quality of
website content; for content to have
expiration dates so it could be taken
down automatically, thus avoiding
the problem of out-of-date pages;
capability to share content between
pages—for special events like music
concerts to be posted once yet appear
on several pages as appropriate. All
of these considerations pointed us
toward a database architecture for
the new site rather than the traditional
HTML architecture.
The Lord was gracious in providing
skilled craftspeople for each aspect of
the website development process. In the
summer of 2005 we began to formally
build a project team to deliver the
website. Gordon’s Information Systems
Group—Jon Williams ’91, director; Dan
Savlon, David Andrade ’89 and Paul
Bruce, systems developers; Kevin
Wellwood ’05, student programmer
extraordinaire; and myself, project
manager—were the primary architects
and builders of the website. The
Network Support Group—Russ Leathe,
director; and Brian Vienneau ’04,
systems manager—provided servers and
support for the website deployment.
Rob Van Cleef is a project manager
for Gordon College and lives in
Beverly, Massachusetts, with his wife
and son.
On October 6 Gordon College launched
a new website in coordination with its
branding campaign, representing two
years and more than 4,600 person-hours
of labor. While it is a marketing outreach
to prospective students, it also has many
features alumni and friends of the College
will enjoy: easier navigation, attractive
graphic design and photography, banners
and photo galleries, online journals, and
interactive features such as “email a
friend” and “email the author.”
I am sometimes asked how a liberal
arts major ended up doing this kind of
highly technical work. The short answer
is God’s providence, or perhaps God’s
sense of humor. While I was a student
at Gordon College, I hated computers.
I considered them a necessary evil that
I would eventually have to learn. But
after graduating from Gordon with a
sociology major, and from Gordon-
Conwell Theological Seminary with a
Master of Arts in Theology, I took jobs
that were increasingly technology-related
and operations-focused. I returned to
Gordon College in March 2003 as an
administrative programmer/analyst.
In the fall of 2004 I began to interview
different College departments and to
put together a plan to allow everyone
a space that could easily be found on
the website. By the end of 2004 we had
drafted a website map (a road map for
the pages we would need) and the fi rst
set of wireframes (a blueprint for web
pages). We tested page design and
A New Direction—Our New WebsiteDeveloping the Gordon College Website
WHAT’S NEWHere are just some of the features of the new Gordon College website:
1 A new overall design—not only a new look, but a complete reorganization of information and navigation.
2 A rebuilt and improved search function.
3 A current student login button, allowing quick access to the Go.Gordon site (go.gordon.edu).
4 Promotional banners—refreshed every time you visit a page—have been added to the site’s home pages, emphasizing new and upcoming events.
5 Images rotate, creating a dynamic look—most pages refresh with a new image or series of images every time you visit them.
1
5
2
3
4
Story Robert Van Cleef ’94
FALL 2006 | STILLPOINT 11
Crossing into Iraqi Airspace
PUBLICATION - Stillpoint
GLOUCESTER
978-290-9800 www.nedstruck.com
GLOUCESTER MA
GOOD FOODFRIENDLY SERVICEHOME DELIVERIES
978-290-9800
GLOUCESTER MA
GOOD FOODFRIENDLY SERVICEHOME DELIVERIES
978-290-9800
GLOUCESTER MA
GOOD FOODFRIENDLY SERVICEHOME DELIVERIES
978-290-9800
PRINT PIECES - Ned’s Groceteria
PRINT PIECES - REACH
WEBSITE - www.gordon.edu
WEBSITE - www.saucony.com
WEB PORTAL - Brand Informatics
CIG Services
CFS Intelligence
Comparative BrandsQUARTER OVER QUARTER CHANGE BRAND VS BRAND GAP WIDENING AND NARROWING GAP
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Executive Summary
Conduct Further Bank ofAmerica Analysis
Bank of AmericaLevel Scores Benchmarked
Bank of America Loyaltyvs Wachovia Loyalty
Bank of America Scorecard
2007Q2 2007Q3 2007Q4 2007Q1
2007Q2 2007Q3 2007Q4 2007Q1
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%
21% 21% 23% 29%
COMPOSITIONTransformationEnhancementSatisfactionAssumptionFailed to Conect
Conduct custom bank of america query
See most recent data on bank of america
Recently uploaded .Ppt
Recently uploaded cig assisted query analysis
Latest rankings
Conduct custom query on cfs intelligence
Article 1 headline
Article 2 headline
Article 3 headline
CONTACT INFO
MoreLEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Conect
BCS
LOYALTY SCORE
2007Q2 2007Q3 2007Q4 2007Q1
Wachovia
Citibank
ING
V I E W M O R E I N F O V I E W M O R E I N F O
Bank of America Top Change - Current Quarter vs Last Quarter
COMPOSITION 01
ACCOUNT REPRESENTATIVELarry [email protected]
CLIENT SUPPORTBob [email protected]
P R I N T
P R I N T S C O R E C A R D
Ut mollis magna non metus. Nunc tristique commodo magna. Morbi ultrices, velit ut ullamcorper interdum, pede odio facilisis velit, ac ornare est risus at justo. Nam ut tellus ac nisl egestas bibendum. Nulla a libero. Aenean lectus eros, scelerisque vel, placerat eu, accumsan at, nulla. Nulla commodo. Nam lectus. Nulla scelerisque, ligula id adipiscing tincidunt, purus pede mattis dui, ac vulputate orci mi nec lacus. Duis pretium est.
QUARTER OVER QUARTER CHANGE INDUSTRY RANKINGS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Industry Report
Conduct Further CFS Analysis
Industry Ranking Graphic
CFS Level Scores
Industry Scorecard
Industry or Sector
2007Q2 2007Q3 2007Q4 2007Q1
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%
21% 21% 23% 29%
COMPOSITIONTransformationEnhancementSatisfactionAssumptionFailed to Conect
CFS
Conduct custom query
See most recent data on cfs
More
Article 1 title goes here
Article 2 title goes here
Article 3 title goes here
Article 4 title goes hereLEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
2007Q2 2007Q3 2007Q4 2007Q1
2007Q2
Industry Top Change - Current Quarter vs Last Quarter
COMPOSITION 01
P R I N T
Ut mollis magna non metus. Nunc tristique commodo magna. Morbi ultrices, velit ut ullamcorper interdum, pede odio facilisis velit, ac ornare est risus at justo. Nam ut tellus ac nisl egestas bibendum.
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Web Help
More dedicated web help
Screen CastsFAQsHow TosStep by Step Guides
Brand Informatics Methodologies
More dedicated bi methodologies
Three White Papers on the Brand Informatics Model
CIG Intelligence
More dedicated cig intelligence
CIG Assisted Query FormDocuments from MeetingsCIG Upload Content
Brand Information Library
More dedicated bi library
GlossaryMore Whitepapers
SELECT A BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CONNECTION SCORECARD
EXPERIENCE SCORECARD BANK OF AMERICA
SINGLE BRAND VIEW
2007Q2 2007Q3 2007Q4 2008Q1 2008Q2 2008Q3
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%
TransformationEnhancementSatisfactionAssumptionFailed to Connect
COMPOSITION
CONNECTION SCORECARD CONNECTION SCORECARD
LEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW
E X P O R T
C U S T O M G R A P H
Custom Query | Brand Query
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
MY BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CONNECTION SCORECARD
EXPERIENCE SCORECARD BANK OF AMERICA
COMPARISON VIEW
2007Q2 2007Q3 2007Q4 2007Q1
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
TransformationEnhancementSatisfactionAssumptionFailed to Connect
COMPOSITION
LEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
MAIN COMPETITOR
WACHOVIA
SELECT BENCHMARK
CFS
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW
E X P O R T
G A P A N A LY S I S
Custom Query | Brand Query
C U S T O M G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
CANCEL
SELECT A BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CUSTOM GRAPH DEVELOPMENT
CONNECTION SCORECARD
BRAND COMPARISON ANALYSIS
BRAND COMPARISON ANALYSIS ONE QUARTER
CONNECTION SCORES GAP ANALYSIS
EXPERIANCE INCIDENCE
EXPERIANCE INCIDENCE GAP ANALYSIS
EXPERIENCE SCORECARD BANK OF AMERICA
SINGLE BRAND VIEW
BANK OF AMERICA
2007Q2 2007Q3 2007Q4 2008Q1 2008Q2 2008Q3
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
GROUP 1Experience 01Experience 02Experience 03Experience 04
COMPOSITION
COMPARATIVE BRAND
MY BRAND CFSBENCHMARK
GROUP 2Experience 05Experience 06Experience 07Experience 08
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW UP TO 2 BRANDS
E X P O R T
C O N T I N U EC O N T I N U E
C U S T O M G R A P H
Custom Query | Brand Query
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
GROUP 3Experience 09Experience 10Experience 11Experience 12
GROUP 4Experience 13Experience 14Experience 15Experience 16
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
WACHOVIA
CITIBANK
ING
EXPERIENCE SCORECARD CONNECTION SCORECARD
2007Q2
2008Q2
P R I N T S C O R E C A R D
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America PortalBRANDINFORMATICSDelivered by
CIG Services
CFS Intelligence
Comparative BrandsQUARTER OVER QUARTER CHANGE BRAND VS BRAND GAP WIDENING AND NARROWING GAP
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Executive Summary
Conduct Further Bank ofAmerica Analysis
Bank of AmericaLevel Scores Benchmarked
Bank of America Loyaltyvs Wachovia Loyalty
Bank of America Scorecard
2007Q2 2007Q3 2007Q4 2007Q1
2007Q2 2007Q3 2007Q4 2007Q1
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%
21% 21% 23% 29%
COMPOSITIONTransformationEnhancementSatisfactionAssumptionFailed to Conect
Conduct custom bank of america query
See most recent data on bank of america
Recently uploaded .Ppt
Recently uploaded cig assisted query analysis
Latest rankings
Conduct custom query on cfs intelligence
Article 1 headline
Article 2 headline
Article 3 headline
CONTACT INFO
MoreLEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Conect
BCS
LOYALTY SCORE
2007Q2 2007Q3 2007Q4 2007Q1
Wachovia
Citibank
ING
V I E W M O R E I N F O V I E W M O R E I N F O
Bank of America Top Change - Current Quarter vs Last Quarter
COMPOSITION 01
ACCOUNT REPRESENTATIVELarry [email protected]
CLIENT SUPPORTBob [email protected]
P R I N T
P R I N T S C O R E C A R D
Ut mollis magna non metus. Nunc tristique commodo magna. Morbi ultrices, velit ut ullamcorper interdum, pede odio facilisis velit, ac ornare est risus at justo. Nam ut tellus ac nisl egestas bibendum. Nulla a libero. Aenean lectus eros, scelerisque vel, placerat eu, accumsan at, nulla. Nulla commodo. Nam lectus. Nulla scelerisque, ligula id adipiscing tincidunt, purus pede mattis dui, ac vulputate orci mi nec lacus. Duis pretium est.
QUARTER OVER QUARTER CHANGE INDUSTRY RANKINGS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Industry Report
Conduct Further CFS Analysis
Industry Ranking Graphic
CFS Level Scores
Industry Scorecard
Industry or Sector
2007Q2 2007Q3 2007Q4 2007Q1
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%
21% 21% 23% 29%
COMPOSITIONTransformationEnhancementSatisfactionAssumptionFailed to Conect
CFS
Conduct custom query
See most recent data on cfs
More
Article 1 title goes here
Article 2 title goes here
Article 3 title goes here
Article 4 title goes hereLEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
2007Q2 2007Q3 2007Q4 2007Q1
2007Q2
Industry Top Change - Current Quarter vs Last Quarter
COMPOSITION 01
P R I N T
Ut mollis magna non metus. Nunc tristique commodo magna. Morbi ultrices, velit ut ullamcorper interdum, pede odio facilisis velit, ac ornare est risus at justo. Nam ut tellus ac nisl egestas bibendum.
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Web Help
More dedicated web help
Screen CastsFAQsHow TosStep by Step Guides
Brand Informatics Methodologies
More dedicated bi methodologies
Three White Papers on the Brand Informatics Model
CIG Intelligence
More dedicated cig intelligence
CIG Assisted Query FormDocuments from MeetingsCIG Upload Content
Brand Information Library
More dedicated bi library
GlossaryMore Whitepapers
SELECT A BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CONNECTION SCORECARD
EXPERIENCE SCORECARD BANK OF AMERICA
SINGLE BRAND VIEW
2007Q2 2007Q3 2007Q4 2008Q1 2008Q2 2008Q3
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%
TransformationEnhancementSatisfactionAssumptionFailed to Connect
COMPOSITION
CONNECTION SCORECARD CONNECTION SCORECARD
LEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW
E X P O R T
C U S T O M G R A P H
Custom Query | Brand Query
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
MY BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CONNECTION SCORECARD
EXPERIENCE SCORECARD BANK OF AMERICA
COMPARISON VIEW
2007Q2 2007Q3 2007Q4 2007Q1
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
TransformationEnhancementSatisfactionAssumptionFailed to Connect
COMPOSITION
LEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
MAIN COMPETITOR
WACHOVIA
SELECT BENCHMARK
CFS
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW
E X P O R T
G A P A N A LY S I S
Custom Query | Brand Query
C U S T O M G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
CANCEL
SELECT A BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CUSTOM GRAPH DEVELOPMENT
CONNECTION SCORECARD
BRAND COMPARISON ANALYSIS
BRAND COMPARISON ANALYSIS ONE QUARTER
CONNECTION SCORES GAP ANALYSIS
EXPERIANCE INCIDENCE
EXPERIANCE INCIDENCE GAP ANALYSIS
EXPERIENCE SCORECARD BANK OF AMERICA
SINGLE BRAND VIEW
BANK OF AMERICA
2007Q2 2007Q3 2007Q4 2008Q1 2008Q2 2008Q3
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
GROUP 1Experience 01Experience 02Experience 03Experience 04
COMPOSITION
COMPARATIVE BRAND
MY BRAND CFSBENCHMARK
GROUP 2Experience 05Experience 06Experience 07Experience 08
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW UP TO 2 BRANDS
E X P O R T
C O N T I N U EC O N T I N U E
C U S T O M G R A P H
Custom Query | Brand Query
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
GROUP 3Experience 09Experience 10Experience 11Experience 12
GROUP 4Experience 13Experience 14Experience 15Experience 16
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
WACHOVIA
CITIBANK
ING
EXPERIENCE SCORECARD CONNECTION SCORECARD
2007Q2
2008Q2
P R I N T S C O R E C A R D
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America PortalBRANDINFORMATICSDelivered by
CIG Services
CFS Intelligence
Comparative BrandsQUARTER OVER QUARTER CHANGE BRAND VS BRAND GAP WIDENING AND NARROWING GAP
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Executive Summary
Conduct Further Bank ofAmerica Analysis
Bank of AmericaLevel Scores Benchmarked
Bank of America Loyaltyvs Wachovia Loyalty
Bank of America Scorecard
2007Q2 2007Q3 2007Q4 2007Q1
2007Q2 2007Q3 2007Q4 2007Q1
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%
21% 21% 23% 29%
COMPOSITIONTransformationEnhancementSatisfactionAssumptionFailed to Conect
Conduct custom bank of america query
See most recent data on bank of america
Recently uploaded .Ppt
Recently uploaded cig assisted query analysis
Latest rankings
Conduct custom query on cfs intelligence
Article 1 headline
Article 2 headline
Article 3 headline
CONTACT INFO
MoreLEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Conect
BCS
LOYALTY SCORE
2007Q2 2007Q3 2007Q4 2007Q1
Wachovia
Citibank
ING
V I E W M O R E I N F O V I E W M O R E I N F O
Bank of America Top Change - Current Quarter vs Last Quarter
COMPOSITION 01
ACCOUNT REPRESENTATIVELarry [email protected]
CLIENT SUPPORTBob [email protected]
P R I N T
P R I N T S C O R E C A R D
Ut mollis magna non metus. Nunc tristique commodo magna. Morbi ultrices, velit ut ullamcorper interdum, pede odio facilisis velit, ac ornare est risus at justo. Nam ut tellus ac nisl egestas bibendum. Nulla a libero. Aenean lectus eros, scelerisque vel, placerat eu, accumsan at, nulla. Nulla commodo. Nam lectus. Nulla scelerisque, ligula id adipiscing tincidunt, purus pede mattis dui, ac vulputate orci mi nec lacus. Duis pretium est.
QUARTER OVER QUARTER CHANGE INDUSTRY RANKINGS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Industry Report
Conduct Further CFS Analysis
Industry Ranking Graphic
CFS Level Scores
Industry Scorecard
Industry or Sector
2007Q2 2007Q3 2007Q4 2007Q1
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%
21% 21% 23% 29%
COMPOSITIONTransformationEnhancementSatisfactionAssumptionFailed to Conect
CFS
Conduct custom query
See most recent data on cfs
More
Article 1 title goes here
Article 2 title goes here
Article 3 title goes here
Article 4 title goes hereLEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
2007Q2 2007Q3 2007Q4 2007Q1
2007Q2
Industry Top Change - Current Quarter vs Last Quarter
COMPOSITION 01
P R I N T
Ut mollis magna non metus. Nunc tristique commodo magna. Morbi ultrices, velit ut ullamcorper interdum, pede odio facilisis velit, ac ornare est risus at justo. Nam ut tellus ac nisl egestas bibendum.
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Web Help
More dedicated web help
Screen CastsFAQsHow TosStep by Step Guides
Brand Informatics Methodologies
More dedicated bi methodologies
Three White Papers on the Brand Informatics Model
CIG Intelligence
More dedicated cig intelligence
CIG Assisted Query FormDocuments from MeetingsCIG Upload Content
Brand Information Library
More dedicated bi library
GlossaryMore Whitepapers
SELECT A BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CONNECTION SCORECARD
EXPERIENCE SCORECARD BANK OF AMERICA
SINGLE BRAND VIEW
2007Q2 2007Q3 2007Q4 2008Q1 2008Q2 2008Q3
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%
TransformationEnhancementSatisfactionAssumptionFailed to Connect
COMPOSITION
CONNECTION SCORECARD CONNECTION SCORECARD
LEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW
E X P O R T
C U S T O M G R A P H
Custom Query | Brand Query
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
MY BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CONNECTION SCORECARD
EXPERIENCE SCORECARD BANK OF AMERICA
COMPARISON VIEW
2007Q2 2007Q3 2007Q4 2007Q1
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
TransformationEnhancementSatisfactionAssumptionFailed to Connect
COMPOSITION
LEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
MAIN COMPETITOR
WACHOVIA
SELECT BENCHMARK
CFS
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW
E X P O R T
G A P A N A LY S I S
Custom Query | Brand Query
C U S T O M G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
CANCEL
SELECT A BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CUSTOM GRAPH DEVELOPMENT
CONNECTION SCORECARD
BRAND COMPARISON ANALYSIS
BRAND COMPARISON ANALYSIS ONE QUARTER
CONNECTION SCORES GAP ANALYSIS
EXPERIANCE INCIDENCE
EXPERIANCE INCIDENCE GAP ANALYSIS
EXPERIENCE SCORECARD BANK OF AMERICA
SINGLE BRAND VIEW
BANK OF AMERICA
2007Q2 2007Q3 2007Q4 2008Q1 2008Q2 2008Q3
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
GROUP 1Experience 01Experience 02Experience 03Experience 04
COMPOSITION
COMPARATIVE BRAND
MY BRAND CFSBENCHMARK
GROUP 2Experience 05Experience 06Experience 07Experience 08
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW UP TO 2 BRANDS
E X P O R T
C O N T I N U EC O N T I N U E
C U S T O M G R A P H
Custom Query | Brand Query
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
GROUP 3Experience 09Experience 10Experience 11Experience 12
GROUP 4Experience 13Experience 14Experience 15Experience 16
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
WACHOVIA
CITIBANK
ING
EXPERIENCE SCORECARD CONNECTION SCORECARD
2007Q2
2008Q2
P R I N T S C O R E C A R D
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
Bank of America PortalBRANDINFORMATICSDelivered by
CIG Services
CFS Intelligence
Comparative BrandsQUARTER OVER QUARTER CHANGE BRAND VS BRAND GAP WIDENING AND NARROWING GAP
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Executive Summary
Conduct Further Bank ofAmerica Analysis
Bank of AmericaLevel Scores Benchmarked
Bank of America Loyaltyvs Wachovia Loyalty
Bank of America Scorecard
2007Q2 2007Q3 2007Q4 2007Q1
2007Q2 2007Q3 2007Q4 2007Q1
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%
21% 21% 23% 29%
COMPOSITIONTransformationEnhancementSatisfactionAssumptionFailed to Conect
Conduct custom bank of america query
See most recent data on bank of america
Recently uploaded .Ppt
Recently uploaded cig assisted query analysis
Latest rankings
Conduct custom query on cfs intelligence
Article 1 headline
Article 2 headline
Article 3 headline
CONTACT INFO
MoreLEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Conect
BCS
LOYALTY SCORE
2007Q2 2007Q3 2007Q4 2007Q1
Wachovia
Citibank
ING
V I E W M O R E I N F O V I E W M O R E I N F O
Bank of America Top Change - Current Quarter vs Last Quarter
COMPOSITION 01
ACCOUNT REPRESENTATIVELarry [email protected]
CLIENT SUPPORTBob [email protected]
P R I N T
P R I N T S C O R E C A R D
Ut mollis magna non metus. Nunc tristique commodo magna. Morbi ultrices, velit ut ullamcorper interdum, pede odio facilisis velit, ac ornare est risus at justo. Nam ut tellus ac nisl egestas bibendum. Nulla a libero. Aenean lectus eros, scelerisque vel, placerat eu, accumsan at, nulla. Nulla commodo. Nam lectus. Nulla scelerisque, ligula id adipiscing tincidunt, purus pede mattis dui, ac vulputate orci mi nec lacus. Duis pretium est.
QUARTER OVER QUARTER CHANGE INDUSTRY RANKINGS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Industry Report
Conduct Further CFS Analysis
Industry Ranking Graphic
CFS Level Scores
Industry Scorecard
Industry or Sector
2007Q2 2007Q3 2007Q4 2007Q1
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%
21% 21% 23% 29%
COMPOSITIONTransformationEnhancementSatisfactionAssumptionFailed to Conect
CFS
Conduct custom query
See most recent data on cfs
More
Article 1 title goes here
Article 2 title goes here
Article 3 title goes here
Article 4 title goes hereLEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
2007Q2 2007Q3 2007Q4 2007Q1
2007Q2
Industry Top Change - Current Quarter vs Last Quarter
COMPOSITION 01
P R I N T
Ut mollis magna non metus. Nunc tristique commodo magna. Morbi ultrices, velit ut ullamcorper interdum, pede odio facilisis velit, ac ornare est risus at justo. Nam ut tellus ac nisl egestas bibendum.
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Web Help
More dedicated web help
Screen CastsFAQsHow TosStep by Step Guides
Brand Informatics Methodologies
More dedicated bi methodologies
Three White Papers on the Brand Informatics Model
CIG Intelligence
More dedicated cig intelligence
CIG Assisted Query FormDocuments from MeetingsCIG Upload Content
Brand Information Library
More dedicated bi library
GlossaryMore Whitepapers
SELECT A BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CONNECTION SCORECARD
EXPERIENCE SCORECARD BANK OF AMERICA
SINGLE BRAND VIEW
2007Q2 2007Q3 2007Q4 2008Q1 2008Q2 2008Q3
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%
TransformationEnhancementSatisfactionAssumptionFailed to Connect
COMPOSITION
CONNECTION SCORECARD CONNECTION SCORECARD
LEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW
E X P O R T
C U S T O M G R A P H
Custom Query | Brand Query
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
MY BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CONNECTION SCORECARD
EXPERIENCE SCORECARD BANK OF AMERICA
COMPARISON VIEW
2007Q2 2007Q3 2007Q4 2007Q1
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
TransformationEnhancementSatisfactionAssumptionFailed to Connect
COMPOSITION
LEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
MAIN COMPETITOR
WACHOVIA
SELECT BENCHMARK
CFS
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW
E X P O R T
G A P A N A LY S I S
Custom Query | Brand Query
C U S T O M G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
CANCEL
SELECT A BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CUSTOM GRAPH DEVELOPMENT
CONNECTION SCORECARD
BRAND COMPARISON ANALYSIS
BRAND COMPARISON ANALYSIS ONE QUARTER
CONNECTION SCORES GAP ANALYSIS
EXPERIANCE INCIDENCE
EXPERIANCE INCIDENCE GAP ANALYSIS
EXPERIENCE SCORECARD BANK OF AMERICA
SINGLE BRAND VIEW
BANK OF AMERICA
2007Q2 2007Q3 2007Q4 2008Q1 2008Q2 2008Q3
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
GROUP 1Experience 01Experience 02Experience 03Experience 04
COMPOSITION
COMPARATIVE BRAND
MY BRAND CFSBENCHMARK
GROUP 2Experience 05Experience 06Experience 07Experience 08
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW UP TO 2 BRANDS
E X P O R T
C O N T I N U EC O N T I N U E
C U S T O M G R A P H
Custom Query | Brand Query
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
GROUP 3Experience 09Experience 10Experience 11Experience 12
GROUP 4Experience 13Experience 14Experience 15Experience 16
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
WACHOVIA
CITIBANK
ING
EXPERIENCE SCORECARD CONNECTION SCORECARD
2007Q2
2008Q2
P R I N T S C O R E C A R D
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
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CIG Services
CFS Intelligence
Comparative BrandsQUARTER OVER QUARTER CHANGE BRAND VS BRAND GAP WIDENING AND NARROWING GAP
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Executive Summary
Conduct Further Bank ofAmerica Analysis
Bank of AmericaLevel Scores Benchmarked
Bank of America Loyaltyvs Wachovia Loyalty
Bank of America Scorecard
2007Q2 2007Q3 2007Q4 2007Q1
2007Q2 2007Q3 2007Q4 2007Q1
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%
21% 21% 23% 29%
COMPOSITIONTransformationEnhancementSatisfactionAssumptionFailed to Conect
Conduct custom bank of america query
See most recent data on bank of america
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Article 1 headline
Article 2 headline
Article 3 headline
CONTACT INFO
MoreLEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Conect
BCS
LOYALTY SCORE
2007Q2 2007Q3 2007Q4 2007Q1
Wachovia
Citibank
ING
V I E W M O R E I N F O V I E W M O R E I N F O
Bank of America Top Change - Current Quarter vs Last Quarter
COMPOSITION 01
ACCOUNT REPRESENTATIVELarry [email protected]
CLIENT SUPPORTBob [email protected]
P R I N T
P R I N T S C O R E C A R D
Ut mollis magna non metus. Nunc tristique commodo magna. Morbi ultrices, velit ut ullamcorper interdum, pede odio facilisis velit, ac ornare est risus at justo. Nam ut tellus ac nisl egestas bibendum. Nulla a libero. Aenean lectus eros, scelerisque vel, placerat eu, accumsan at, nulla. Nulla commodo. Nam lectus. Nulla scelerisque, ligula id adipiscing tincidunt, purus pede mattis dui, ac vulputate orci mi nec lacus. Duis pretium est.
QUARTER OVER QUARTER CHANGE INDUSTRY RANKINGS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
Industry Report
Conduct Further CFS Analysis
Industry Ranking Graphic
CFS Level Scores
Industry Scorecard
Industry or Sector
2007Q2 2007Q3 2007Q4 2007Q1
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%21% 21% 23% 29%
21% 21% 23% 29%
21% 21% 23% 29%
COMPOSITIONTransformationEnhancementSatisfactionAssumptionFailed to Conect
CFS
Conduct custom query
See most recent data on cfs
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Article 1 title goes here
Article 2 title goes here
Article 3 title goes here
Article 4 title goes hereLEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
2007Q2 2007Q3 2007Q4 2007Q1
2007Q2
Industry Top Change - Current Quarter vs Last Quarter
COMPOSITION 01
P R I N T
Ut mollis magna non metus. Nunc tristique commodo magna. Morbi ultrices, velit ut ullamcorper interdum, pede odio facilisis velit, ac ornare est risus at justo. Nam ut tellus ac nisl egestas bibendum.
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
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SELECT A BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CONNECTION SCORECARD
EXPERIENCE SCORECARD BANK OF AMERICA
SINGLE BRAND VIEW
2007Q2 2007Q3 2007Q4 2008Q1 2008Q2 2008Q3
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%
TransformationEnhancementSatisfactionAssumptionFailed to Connect
COMPOSITION
CONNECTION SCORECARD CONNECTION SCORECARD
LEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW
E X P O R T
C U S T O M G R A P H
Custom Query | Brand Query
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
MY BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CONNECTION SCORECARD
EXPERIENCE SCORECARD BANK OF AMERICA
COMPARISON VIEW
2007Q2 2007Q3 2007Q4 2007Q1
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21% 21% | 22% | 21%
TransformationEnhancementSatisfactionAssumptionFailed to Connect
COMPOSITION
LEVEL SCORESTransformationEnhancementSatisfactionAssumptionFailed to Connect
BCS
LOYALTY SCORE
MAIN COMPETITOR
WACHOVIA
SELECT BENCHMARK
CFS
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW
E X P O R T
G A P A N A LY S I S
Custom Query | Brand Query
C U S T O M G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
ANALYZE BRAND ANALYZE SEGMENTS COMPARE BRANDS
MY BRAND COMPARATIVE BRANDS INDUSTRY CUSTOM TRACKING CUSTOM QUERY KNOWLEDGE CENTER C M S A D M I N I S T R AT O RC M S A D M I N I S T R AT O R
COPYRIGHT LEGAL INFO SITEMAP HELP
CANCEL
SELECT A BRAND
SELECT A VIEW
BANK OF AMERICA BRAND ANALYSIS
CUSTOM GRAPH DEVELOPMENT
CONNECTION SCORECARD
BRAND COMPARISON ANALYSIS
BRAND COMPARISON ANALYSIS ONE QUARTER
CONNECTION SCORES GAP ANALYSIS
EXPERIANCE INCIDENCE
EXPERIANCE INCIDENCE GAP ANALYSIS
EXPERIENCE SCORECARD BANK OF AMERICA
SINGLE BRAND VIEW
BANK OF AMERICA
2007Q2 2007Q3 2007Q4 2008Q1 2008Q2 2008Q3
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
GROUP 1Experience 01Experience 02Experience 03Experience 04
COMPOSITION
COMPARATIVE BRAND
MY BRAND CFSBENCHMARK
GROUP 2Experience 05Experience 06Experience 07Experience 08
CLICK HERE TO SWITCH TO INDUSTRY ANALYSIS VIEW UP TO 2 BRANDS
E X P O R T
C O N T I N U EC O N T I N U E
C U S T O M G R A P H
Custom Query | Brand Query
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%21% 21% 23% 29% 23% 29%
GROUP 3Experience 09Experience 10Experience 11Experience 12
GROUP 4Experience 13Experience 14Experience 15Experience 16
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
G R A P H
WACHOVIA
CITIBANK
ING
EXPERIENCE SCORECARD CONNECTION SCORECARD
2007Q2
2008Q2
P R I N T S C O R E C A R D
Bank of America Portal HELP PRINT CONTACT US LOGOUT
BRANDINFORMATICSDelivered by
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