Manage IT. Monitor IT. Optimize IT.

Reinventing Managed IT Serviceswith GDT Advanced Solutions

GDT Advanced Solutions offers a comprehensive suite of managed services that help your business to move beyond the low value time-consuming tasks to focus on what matters to your business.

With 20+ years of experience, GDTAS can extend the ability of your IT teams through not only a highly skilled engineering pool of resources with the highest customer service rating but also by leveraging digital labor and automation platforms that fundamentally changes the way you manage your IT at its core.

GDT Advanced Solutions has taken a leadership role in Autonomics IT Operations by leveraging the power of Digital Labor as our core platform technology paired with our Network Operations Center (NOC) and Security Operations Center (SOC) services. Autonomics changes the rules of the game by allowing us to automate the interactions between all the different tools, technologies, and data repositories within your environment. As a result, end-to-end processes rather than individual actions can be automated.

If you can white board a process, we can automate it.

GDTAS Autonomics engine can be applied to any process that can be defi ned on a whiteboard from managing and resolving your IT tickets to improving your order to revenue cycles and service activation fl ows.

A new benchmark for IT performance

The automation difference with GDT Advanced Solutions

Reinventing Managed IT Serviceswith GDT Advanced Solutions

56% of incidents are resolved with no

human intervention

60% reduction in mean time to

resolution

30%-50% reductionin cost

SERVICE TYPE

The core managed service offerings of GDT Advanced Solutions include 24x7x365 monitoring and management services that align with ITIL elements in helping you optimize your operations. These services transcend the simple break-fi x and proactively provide the information the you need to reduce risk and anticipate change.

Optimizing Operation and Management

Service Descriptions

Change Management: Remote upgrades and patch management following your change management process delivered on ITIL framework.

MACDs: Management of Move Add Change Delete service requests in line with your change management processes

Capacity Management: Ensure IT resources are ‘right-sized’ to meet your IT, business and financial requirements

Release Management: Plan, test and release software and hardware changes in your environments in line with your release management guidelines

Product Life Cycle Management: Manage life cycle of your hardware and software components; Review, define and implement strategies for EOL advisories on your IT infrastructure.

Digital Labor and Autonomics: Virtual engineers to solve your L1 / L2 incidents and simulate any documented process to move your workforce contributions up the value chain.

Service Desk: 24x7x365 call-in access to knowledgeable engineering staff

Incident Management: Remediate any issues and make changes following the change process

Vendor Management: Coordination with Vendors to provide single point of ownership for incident resolution and product life cycle management

Alert Management: Alert validation, first level triage initiation and possible cause determination

Availability Monitoring: Monitoring and notification of alerts from your devices

Problem Management: Analysis for repetitive incidents to identify root cause

IncidentManagement

ServiceDesk

VendorManagementAlertManagementAvailabilityMonitoringProblemManagementChangeManagement

MACDs

CapacityManagementReleaseManagementProduct LifeCycle ManagementDigital Laborand Autonomics

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GDT Advanced Solutions - Managed IT Services| © 2017 GDT. All rights reserved | R1.17.03

The GDT, GDT Advanced Solutions, and CORE names and logos are trademarks, or trademarks Reg. U.S. Pat. & TM Off., of General Datatech, LP and/or its affi liates in the U.S. and other coun-tries. Third-party trademarks mentioned or refl ected herein are the property of their respective owners. Additionally, the use of the word “partner” does not imply a legal partnership relationship between GDT and any other company.

info@gdtadvancedsolutions.com

GDT Advanced Solutions offers a broad range of flexible services for businesses with increasing depending on technology. GDT Advanced Solutions empowers businesses by providing the knowledge and skills necessary to achieve optimum use of technology toward the achievement of goals. GDT Advanced Solutions is a wholly-owned subsidiary of General Datatech, LP (GDT), an award winning technology integrator and Cisco Gold Partner. GDT was founded in 1996 and specializes in designing, building, and delivering best-of-breed technology solutions for service providers, enterprise networks, data centers, and more.

GDT and the GDT Advanced Solutions team of expert architects and engineers hold the highest level of certification and employ the use of the state-of-the-art NOC and LEED certified facilities to translate the latest technologies into inventive solutions that realize the goals of IT and the vision of business leaders.

GDT Advanced Solutions999 Metromedia PlaceDallas, TX 752471.844.438.3375

With GDTAS autonomics, you can grow your revenues without worrying about increasing your IT management costs signifi cantly. Virtual engineers can easily be scaled up and down to meet your business requirements.

GDTAS virtual engineers will bring consistency to your operational process and signifi cantly improve the reliability and quality of service. This is especially valuable when you have signifi cant number of manual repetitive processes that are human error-prone.

While the benefi ts for Incident Management is evident, it signifi cantly improves other processes such as change management. Automation will only run the commands approved by you. Any exceptions will follow your existing change management processes while providing a better user experience using multi-channel communications for change approvals.

Digital labor is signifi cantly cheaper than both onshore and offshore cost models. We see GDTAS autonomics as not necessarily replacing your workforce but retraining them to deliver higher value for the same costs. In addition, it is drastically cheaper and easier to scale up a virtual engineering force than manual labor force.

Virtual engineers and digital labor drives the human workforce up the value tier. It helps your NOC engineers free up from manual repetitive L1 / L2 tasks so they can take on more complex and satisfying technology challenges.

GDTAS Insite Pro+ Autonomics platform will help you drive customer satisfaction by:

▪ Improving your quality of service

▪ Helping you deliver your services in a reliable and consistent way

▪ Saving on costs that can be passed to your customers

Core benefi ts include:Scalability:

Quality

Cost Savings

EmployeeSatisfaction

CustomerSatisfaction