ARUN K E-Mail: arunkknair@icloud.com ~ Contact: +91 97400 11001 ~ Res.: 080-25455608

Assignments in Corporate Sales, Corporate Relationship Management, Key Account Managements Retail Sales, Customer Service, Credit Control and Audit with an organisation of repute.

CAREER ABSTRACT

A dynamic professional with rich experience in Corporate Sales, Retail Sales, Audit, Customer service and , Credit Control in the Credit Cards etc.

Sales of Commercial Payment Solution products spread among a set of clients in the mid market segment between the annual turnover of INR 100- 2000 Cr in Bangalore Region

Liaison with Promoters/CFO’s of corporates for Structuring Deal, Preparing Credit Appraisal Note, Credit Research/Analysis, Presentation to Credit Committee, Sanctioning Limits, Documentation, Disbursement, Client Servicing & Day to day Monitoring of Credit

Strong knowledge of Balance Sheet and P&L analysis for writing credit notes & presenting in front of Credit Committee for Sanctioning

Liaisoning closely with product teams like Investment Banking, Loan Syndication, Corporate Finance, Trade,

Treasury, Cash Management Services , corporate salary relationship to identify new opportunities in existing/target relationships

Effectively managing existing exposures in the asset portfolio of 80 corporates (cumulative asset exposure of INR 150 Cr & liability book of INR 400 Crs) with annual income of INR 5 Cr with existing/target CRM of 150 corporates

A keen communicator with a complete understanding of the financial markets and excellent time management, organizational & customer service skills.

Expertise in coordinating all bank activities, maintaining / improving client service levels.

Proficient in managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence.

Demonstrated excellence in effectively supervising large teams and developing long-term contacts and relationships with potential and existing clients.

CORE COMPETENCIES

Sales Management Relationship Management Training & Development

CRM Process Operations / Re-engineering Receivables & Payables

Ensuring Seamless Transitions Service Quality Improving Service Levels Setting Quality Standards

OCCUPATIONAL CONTOUR

Since May’08 with HDFC Bank Limited, Bangalore. Growth Path: Corporate Sales Manager 06/2012- Till Date SQ Manager 06/2010 –05/2012 Process Manager: 07/2009 – 05/2010 Bucket Manager: 05/2008 – 06/2009

Role: Corporate Sales Manager/ Distributor Relationship Manager – Karnataka– Commercial Payment Solutions (Corporate Credit Cards), Sales of Commercial Payment Solution products spread among a set of clients in the mid market segment

between the annual turnover of INR 100- 2000 Cr in Karnataka Region Implementation on the IOCL Dealer cards and Providing End to end resolution for the dealer program

Liaison with Promoters/CFO’s of corporates for Structuring Deal, Preparing Credit Appraisal Note, Credit Research/Analysis, Presentation to Credit Committee, Sanctioning Limits, Documentation, Disbursement, Client Servicing & Day to day Monitoring of Credit

Strong knowledge of Balance Sheet and P&L analysis for writing credit notes & presenting in front of Credit Committee for Sanctioning

Liaisoning closely with product teams like Investment Banking, Loan Syndication, Corporate Finance, Trade, Treasury, Cash Management Services , corporate salary relationship to identify new opportunities in

existing/target relationships Effectively managing existing exposures in the asset portfolio of 80 corporates (cumulative asset exposure

of INR 150 Cr & liability book of INR 400 Crs) with annual income of INR 5 Cr with existing/target CRM of 150 corporates

New Acquisitions of corporate clients and providing the payment solutions suitable for their industry

The Highlights

Awarded for best Implementation of the Travel management Company Programme by acquiring the

maximum number of active TMC and increasing spends by 4 times the actual portfolio Quarterly awards for the best performance Pan India consecutively for the year 2014

Role: Service Quality Manager – Karnataka & Kerala – Retail Portfolio Management (Credit Cards),

Responsible for end to end Escalation Management and quality adherence of the Retail Portfolio Management functions for Karnataka & Kerala.

Effectively address disputes arising out of various channels internal to the Bank and from external

regulatory authorities including courts of law & regulatory bodies including the RBI Rationale for action in a clear and lucid form and explain sequence of events leading up to dispute and

facilitate optimal resolution of same Constantly review and upgrade the training material and keep training material aligned with product

features offered from time to time The Highlights:

Planned and executed the entire documentation for the Regional ISO for quality for the PAN India

Co Ordained for the execution of ISO at all location for the service Quality Teams

Role: Process Manager – South – Retail Portfolio Management (Credit Cards) / MIS, Auditing &

Compliance Responsible for end to end compliance and monitoring the process guidelines of the Debt Management

functions for South India.

Managing all process activities like receipt management, cash deposit process including monitoring TAT, settlement process and Reconciliation, validation of vendor commission file, and customer escalation resolution related to the debt Management team for South is adhered.

Heading a team of 5 Support Managers across the major locations in South with a total team size of 50 employees, motivating the team in achieving SLA and TAT in terms of production and quality.

Carrying out vendor audits for 22 locations across South in order to identify lapses, etc.

Developing MIS reports for effective monitoring of process functions.

The Highlights: Received Award for Best Region (South) in Pan India in terms of process adherence and compliance for

2011-2012.

Role: Bucket Manager – Retail Portfolio Management (Credit Cards) Looked after credit cards receivable portfolio and vendor management.

Ensured portfolio allocation strategy planning and implementation to achieve the expected results.

Headed a team of 24 members with 2 team leads, responsible in motivating the team in achieving their Daily, Weekly and monthly targets.

Involved in reinstating or normalizing the 30 days delinquent credit cards portfolio size varying from 2 to 10 Crores.

PRECEDING ASSIGNMENT

Apr’05 - Apr’08 with Winmax Technology, Bangalore Joined as Asst. Manager Corporate Sales and promoted as Channel Sales Manager

Sales and marketing for all IT related products and Solutions

SCHOLASTICS & CERTIFICATION

ISO Certified internal auditor for QMS and General management of ISO 9001:2008

2007 PGDMM in Marketing from St. Josephs Academy for Advanced Studies, Bangalore with 1st Division.

2005 BBM from Kristu Jayanti College, Bangalore University.

2002 Pre-university from Cathedral Composite PU College, PU Board, Karnataka.

2000 SSLC from Maxwell Public School, Karnataka State Secondary, Karnataka..

PERSONAL DETAILS

Address : No. 7, Arunadeepa Akkyamma Layout, Near Kullappa Circle, Bangalore – 560033. Date of Birth : 26th April, 1984

Languages Known : English, Hindi, Malayalam, Kannada & Tamil

References

1. Sathish Madhavan 2. S Ranjith

Vice President Asst Controller Finance HDFC Bank LTD Ge Health Care Bangalore Bangalore 9901009900 09739571116