ABOUT US

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Arrows Group Healthcare: specialists in recruiting fully complaint Nurses, Locums and Healthcare Workers throughout the UK. Arrows Group Healthcare has created a market leading, open system which provides high calibre staff and exceptional service 24/7, 365 days a year. Even at short notice.

Arrows Group Healthcare has redefined bespoke healthcare recruitment with the development of their unique, dynamic model,the AG HIVE™, uniting the usually separate recruitment streams of Temporary, Contract, Permanent and Management.

Established in 2003, Arrows Group has quickly built an impressive reputation for the consistent delivery of innovative, quality driven healthcare recruitment services that challenge the traditions and conventions of the industry.

Our core business focuses on providing staff and services to specialist areas and secure environments, who benefit from the peace of mind that follows from our experience and in depth understanding of these roles. Our clients include the NHS, Her Majesty’s Prisons (HMP), Mental Health Units and the Private Healthcare Sector.

We focus specifically on the Service User,understanding that, in this sector, serviceusers are often vulnerable and require ahigh level of care and attention. All of ourHealthcare Consultants are fully trained andthe service they provide is designed with theservice users’ requirements in mind.

At the same time, we appreciate theimportance of maintaining a happy andconfident workforce, in order to deliverrobust, efficient services to our clients.We ensure that our consultants maintainclose relationships with our workforce andcarefully look after their needs, so that they,in turn, can provide devoted care to theservice users with whom they work.

Arrows Group is fully compliant with theCare Quality Commission (CQC), and ourservice has been fully audited and passedwith flying colours.

COmplIAnCE And VETTInG prOCEdUrES

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All Arrows Group healthcare staff are put through a rigorous vetting and registration process that adheres to Care Quality Commission (CQC) and industry standard regulations that are subject to external and internal audits.

Vetting procedures check list:

• Formal Interview and Clinical Assessment: This is conducted by our Nurse Manager, a qualified RGN• Enhanced Criminal Recrords Disclosure (CRB) Disclosure updated annually • CV detailing 5 yrs employment history • Valid Passport + Visa• Driving Licence• 2 x References • Proof of Address • NI Number and copy of Card • Immunisation details (Hep B, Rubella,Varicella, TB, HIV and HEP C, checks for EPP)• NMC card• Quarterly audit of NMC register

In addition to this, registered midwives must produce the following:

• In date CTG training• Intention to practice• Adult and Infant CPR training

Training:

The following training is offered to all Arrows Group Healthcare staff:

Induction: Fire Safety, POVA, Food Hygiene, Infection Control, and Arrows Group Induction.

Annual: Manual Handling and Basic Life Support/CPR training.

Specialist training modules that include: PMVA, IV, Cannulation and Venepuncture.

All our staff are supplied with an Arrows Group Healthcare Staff Book that contains detailed information on polices, procedures and general advice.

AG HIVE™

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The AG HIVE™ represents Arrows Group Healthcare’s extensive services centre and how we deliver an exceptional, bespoke service to our clients.From 24/7 rapid response Temporary Bookings to longer term contracts and master vendor supplier management agreements, Arrows Group Healthcare combines cutting edge recruitment techniques within a single, flexible service offering.

Entirely transparent, our unique AG HIVE™ approach allows our clients toengage just one layer of service or benefit from utilising a combinationof service layers to ensure that complex recruitment requirements arefulfilled efficiently and effectively.

Diverse techniques and wide ranging candidate networks can be delivered by the AG HIVE™, designed precisely for the needs of the client.

We define these needs, and establish the right conditions for a successful ongoing relationship, by always meeting our clients face to face on site, prior to commencing any new client engagement.

And no matter which service or combination of services our clients choose to receive, they are always assured of our commitment to quality process and procedure.

Every step of our recruitment lifecycle strictly adheres to our ISO 9001 Quality Management System, designed in line with our commitment to the APSCo and the REC’s Code of Conduct along with strict adherence to the CQC Standards.

STAFF SCREENING□ Formal screening □ Background check – proof of identity□ Bespoke screening□ Security checks: CRB, POVA □ Clinical nursing interview

ACCOUNT MANAGEMENT□ Dedicated account managers per client□ Resource allocation□ Ongoing appraisal of performance □ Detailed progress reports

TRAINING□ Annual CPR and manual handling□ Modular based specialist training□ Hospital specific induction training

SLA□ Permanent client engagement□ Contractor SLA□ Temp framework agreements□ Industry approved

COMPLIANCE & REGULATIONS□ CQC approved□ ISO 9001□ Clinical goverance

SPECIALIST SKILLS□ Midwifery□ Pediatric, A&E, ITU□ Theatre, ODP

RESOURCE□ Arrows Group Healthcare database□ Arrows Group Healthcare network□ Off-Shore recruitment capability□ Mobile teams

24/7 TEMP STAFF

Our rapid response teams are available 24 hours a day, 7 days a week ready to supply our fully qualified healthcare staff for our clients when they need them.

CONTRACTS

Our client management teams provide our temporary staff on short term contracts – anything from 2 weeks up to 6 months+ - to our clients in order to provide reliable, familiar and flexible support to the areas that need them.

PRIMARY SUPPLIER

Whilst taking responsibility for filling all of our clients temporary requirements we guarantee this through appointing and managing a 2nd tier of suppliers to ensure all requirements get filled.

MASTER VENDOR

Our client are able to outsource their entire recruitment process and centralise key processes and supplier management through the Arrows Group Healthcare Master Vendor Management Structure.

HYBRID

Hybrid Recruitment allows clients to benefit from a combination of 24/7 Temporary Staffing, Contracts, Primary Supplierand Master Vendor candidate generation techniques, all within a single service, allowing our clients to benefit from a truly bespoke service.

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KEy SKIll SETS

Our priority is to support our clients and enable them to maintain the highest levels, and continuity of care they are able to provide to their patients. Arrows Group Healthcare have a highly skilled, mobile workforce which enable us to work in partnership with our clients in supplying key staff on a 24/7 basis. We are very proud of our staff and the critical services they provide.

Healthcare Assistants: All our HCA’s are NVQ2 qualified and available to place into last minute 24/7 shifts or on longer term contracts / lines of work.

Midwives: Our dedicated Midwifery Service specialises in providing high calibre, experienced midwives to the NHS. Our Midwives are available on a 24/7 basis and also for longer term contracts / lines of work. We benefit from a full time Clinical Midwifery Manager who is responsible for recruitment and training for all of our Midwives.

Specialist Nurses: (A&E, ITU, PICU, RSCN, HDU, CCU & THEATRE, OPD, ODA)

Our Specialist Nurses are supported by our Clinical Nursing Team in order to make sure that they are fully equipped to fulfil their duties, and also to ensure they are supported both on and off site.

RGN’s: Our teams of RGN’s are experienced Nurses who make up a highly flexible workforce that enables our NHS Trust Hospitals to bolster their existing staffing options.

TESTImOnIAlS

HMP Holloway has worked closely with Arrows Group Healthcare since October 2008. Arrows Group Healthcare constantly supply highly competent healthcare and nursing staff that are experienced, confident and very able and we are always satisfied with their work. We have a great relationship with Arrows Group Healthcare and they are proven to be able to meet our demanding requirements on a regular basis. We will continue to work closely with them for the foreseeable future.

Nursing Lead for Mental HealthHMP Holloway

Arrows Group Healthcare have looked after me for the past 3 years in providing me with regular shift work at a small number of NHS hospitals in the Thames Valley area. The Arrows Group Healthcare team are responsive and have taken the time to understand my skills and strengths and as a result have enabled me to work regularly in the same wards for the same hospitals which helps me do my job to best of my ability. I always recommend them for their professionalism and commitment to high standards.

Monica RGN

Arrows Group Healthcare provides highly trained, reliable staff to the trust on a regular basis. We rate their service highly and they provide temp nurses of a variety of disciplines across the wards. They play an important part in our overall staffing strategy by providing a flexible, temporary work force that is available when we need to use it.

HR ManagerNHS Trust

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lOndOn

ASHLEY HOUSE18-20 GEORGE STRICHMONDSURREY | TW9 1HY

T: +44 (0) 208 439 5860F: +44 (0) 208 439 5820

ARROWSGROUP.COM/HEALTH

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COnTACT US

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