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© 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.

ARP Statements Training Module

Proprietary & Confidential

PNC Treasury ManagementClient Implementations Support

PINACLE®

Last updated January 2012

This material is delivered by PNC on the condition that it be kept confidential and not be shown to, or discussed with, any third party, including any financial institution (other than on a confidential or need-to- know basis with the recipient's directors, officers, employees, counsel and other advisors, or as required by law), or used other than for the purpose of using PNC’s services, without PNC’s prior written approval.

© 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC. Proprietary & Confidential

Logging into PINACLE®

On the Sign On screen, enter your Company User ID, Operator ID, Password, and Token Pass code (if applicable).

Begin by going to http://www.pnc.com in your web browser. Once there, select CORPORATE AND INSTITUTIONAL from the top of the screen and click the GO button, located on the left-hand side of the page, to access the PINACLE® Sign On page.

Quick Find: Direct your browser to http://www.pnc.com


Quick Find: Client Service

Change Password

Password Requirements

Passwords

Passwords must adhere to the following rules:

• Between 8-14 characters

• At least one letter, one number, and one special character

• No spaces

When changing your password, a strength indicator shows red until the password meets the minimum requirements, at which point it turns green.


Quick Find: We recommend you save the Login page displayed above as a “Favorite”


Token at Login

The following services require a Token Pass code:

• ACH

• ACH Positive Pay

• Capital Markets

• Foreign Exchange

• Funds Transfer

• Payables Advantage

• Token Pass code •

If you are trying to access ACH, ACH Positive Pay, Capital Markets, Foreign Exchange, Funds Transfer, or Payables Advantage, a Token Pass code MUST be entered. If no Token Pass code is entered on the Login page, you will be prompted to input one upon entering the module. Tokens are assigned to operators by your company’s administrators. Operators MUST have a token assigned to them in order to access the above services.

PLEASE NOTE: If your company or Operator ID is set up to have Token at Login as a requirement each time you are logging into PINACLE®, regardless of what service(s) you are accessing, you MUST enter a Token Pass code.

To generate the Token Pass code, simply press the gray button on the token. A random response is generated. Type that response into the Token Pass code field. To order additional tokens, please contact your PNC Treasury Management Officer or Sales Associate.


Main Menu

Quick Find: Top of every screen of PINACLE®


• The Utility Bar, located at the top right of the main menu, contains the My Profile, Message Center, Event Notification, Administration, Contact Us, and Help functions. These links may vary depending on your entitlements. Clicking on the Log Out link will end your current PINACLE® session. Failure to do this may cause you to receive a duplicate login with your next login attempt.

• The Modules Tab Bar displays modules that your Operator ID is entitled to. These are listed in alphabetical order at the top of the screen. To access a module, simply click on its tab. If you have more than 12 tabs, you will see an Other tab. Clicking Other will display the rest of the modules.

• The Quick Links drop-down gives you a list of commonly used PINACLE® functions to which you have entitlements (i.e. performing a check inquiry or initiating a wire).

• The Message Bar runs across the length of the screen. It will contain information on Alerts, Informational Messages, and Event Notifications. To learn more about a message that has been posted, either click on the banner message or click directly on the Message Center hyperlink. Once you have read and acknowledged the message(s), the Message Bar will disappear. For more information, please see the Message Center slide.

Upon logging in, the Home Page screen will display. This screen features portlets that will allow you to have quick access to balance information, various functions, PINACLE® News, and other items of interest. For more information on the Home Page, see the Home Page/Dashboard Training Module.


Clicking the My Profile link on the Utility Bar directs you to the Preferences screen. This page allows you to set preferences for your Home Page, as well as modules to which you have entitlements. For more information on Preferences, see the training modules for the respective services.

The Security Information section allows you to change your password and Security Questions.

The Change Email screen allows you to change and/or add your email address on file for your Operator ID. An email address is needed in order to Report/Track Issues, receive Event Notification emails, and/or utilize the password self-reset function on the Login Page.


My Profile


Message Center


Whenever there is a System Alert, Event Notification, and/or Informational Message available, a message banner will display at the top of the page. Multiple messages may appear in this message bar.

Depending on the severity of the message, the bar may appear red (indicating a System Alert), orange (Event Notifications are available), or blue (an Informational Message is available).

To read a message, you can view it on the Home Page portlet; click directly into the Message Center from the Utility Bar, and/or click on the banner message at the top of the page.

Quick Find: Home Page


Message Center (continued)


Quick Find: Message Center

View Messages

To view messages within your history, click on the View Message History link, located at the top of the Message Center. You can choose which types of messages to expand or choose to expand all messages at once.

The Message Center contains two pages: View Messages and View Message History. The View Messages page is the first page that will display when you first enter the Message Center. This page will display new messages that are unacknowledged.

To view messages, you can choose to expand all sections, expand only a specific section, or click on the message type hyperlink to expand.

To acknowledge a message, check the box to the left of the message or choose Select All Expanded Messages and click on th e Acknowledge Selected Messages button at the bottom of the page. Acknowledged messages will be moved to the View Message History page and the banner message at the top of the screen will disappear.


Quick Find: Contact Us


Contact Us

The Contact Us section of the Utility Bar displays Phone & Email, Manage Issues, and Manage Requests.

The options displayed within the Contact Us section can vary, depending on your Operator ID’s entitlements.

Phone & Email

Click on the Phone & Email option to display the phone number, fax number, and email address of Treasury Management Client Care (TMCC).




Contact Us (continued)

Manage Issues: Reporting Issues

Manage Issues: Tracking Issues

Click Track Issues from Contact Us. Issues submitted through the web and those reported over the phone will display, providing you with a complete record of your interaction.

You can easily identify the two types of issues:

Issues entered via the web are marked with a globe icon.

Issues reported by phone are marked with a telephone icon.

In addition to calling or emailing, you can submit issues directly through PINACLE®. TMCC maintains a service level agreement of two business days. You will receive a response to your issue within this time frame.

Click Report Issues from Contact Us on the Utility Bar. The first screen will prompt you to select the specific Product and Account for the issue you are reporting. Click Continue.

Next, select Problem/Issue you wish to report. If your issue does not appear in the list, select Other and click Continue.

The final screen allows you to enter Additional Information, describing the issue you are reporting. Click Submit. Your issue will be sent to the proper department for a resolution. An issue tracking number will be assigned to each case.




Contact Us (continued)

Manage Requests: Add and Review Service Requests

Operators with the Service Requests entitlement can add certain service changes to their PINACLE® setup and view submitted requests. Changes submitted are sent to your company’s PNC Treasury Management Representative and will affect the entire Company ID.

Manage Requests: Reports

The Reports option allows you to view an audit report for one or all operators within the Service Requests service.

Please Note: Only operators with the proper entitlements will have access to the various Contact Us functions.


Help

Quick Find: Help


• The Training Resource Center allows you to self-register for live training webinars, view recorded training sessions, and view training slideshows. To access the Resource Center, enter your email address or if you are a new user, click the Register button and provide your emai l address, name, and company.

• The Accessing PINACLE® area lists browser and system requirements, security components, and information on how to log into PINACLE®.

• The Tip Cards sections give you step-by-step instructions on how to navigate through all of the utilities and modules within PINACLE®.

Clicking on Help on the Utility Bar will lead you to the PINACLE® Help page. You can access the Training Resource Center, view information on Accessing PINACLE®, and view our industry-leading Tip Cards.


ARP STATEMENTS

The ARP Statement module provides access to electronic statements for your ARP accounts at PNC. Statements are available for the preceding 18 months for each account. Operators will only see the accounts that they have the entitlements for.



Quick Find: Modules

ARP Statements

ARP Statements

Accessing ARP Statements


Begin by clicking the ARP Statements tab on the module bar, located at the top of the screen. The Statements page will display.

For operators with multiple accounts assigned, select an account number from the Account dropdown menu. The most recent statement will display. For operators with only one account assigned, the most recent statement will display upon entering the module.

To change the statement period, select a different date from the Period Ending dropdown menu. Eighteen months of statements are available for each account (based on when the account was added to the ARP Statements module within PINACLE®).


Quick Find: Modules

ARP Statements

ARP Statements

Statement Types


Statement Name

Cover Sheet Displays a high-level summary of total debits, credits, and any adjustments.

Recap of Posted Items Displays a daily summary for the reconciliation period.

Outstanding Settlement Provides the outstanding balance to aid reconciliation or issued and outstanding checks from the end of the previous reconciliation period to the end of the current period.

Diagnostic Summary Provides detailed information about each item marked with an exception code on the reconciliation report.

Paid Items Provides a detailed listing of all items that have been paid on the account from the date of the previous reconciliation statement through the date of the selected statement.

Outstanding Items Displays a detailed listing of the checks that are outstanding.

Consolidated Items Provides a detailed statement of check paid activity on the account from the date of the previous reconciliation statement through the date of the selected statement. This statement combines the Paid Items and Outstanding Items statements.

Misc –

Credits Displays all current miscellaneous credits for the account.

Misc –

Debits Displays all current miscellaneous debits for the account.

Stop Report Provides a list of all stop payments that have been placed for the selected reconciliation period.

Paid No Issue Displays all items that have been paid with no issue posted. These items will remain on the report until the issue information is received.

Click on the Statement Name link to view the statement.


Quick Find: Modules

ARP Statements

ARP Statements

Navigating Statements


Utilize the toolbar at the top of each statement to maneuver through pages, change the view size, PDF, or print.


Quick Find: Modules

ARP Statements

ARP Statements

Exporting Statements


The following statements can be exported into a .CSV (comma separated value) document by clicking on the csv hyperlink from the toolbar at the top of the page:

- Paid Items

- Outstanding Items

- Consolidated Items

- Misc Credits

- Misc Debits

- Stop Report

- Paid No Issue


Quick Find: Modules

ARP Statements

ARP Statements

Searching within ARP Statements


Click on Search from the Navigational Menu on the left hand side of the page. The Account and Period Ending dropdown menus must be selected, along with at least one other search criteria. Hit the Submit button to view the results.


Quick Find: Modules

ARP Statements

ARP Statements

Searching within ARP Statements (continued)


The Search Results screen will display. Click on the Printer Friendly link to view or print the results in a printer friendly format. You can also choose to export the report in a CSV, XLS, PDF, or RTF format.

Click on the Show Search Criteria link to display the Search Criteria section in order to modify your search or create a new search.

Click on the + symbol to expand detail. Click on the – symbol to collapse detail. Column headings can be used to sort data in ascending or descending order.


Quick Find: Modules

ARP Statements

ARP Statements

Viewing Check Images


Click on the Check Number hyperlink to view an image of the item. Utilize the buttons at the top of the image viewer to zoom in/out, fit to window, rotate, or invert the image. Click on the Printer Friendly Version button to view or print the check in a printer friendly format.


ADMINISTRATION

Admin1 and admin2 will have access to ARP Statements. Admin1 & 2 can then choose to assign ARP Statements to other operators as necessary. Administrators have the ability to create, update, and delete operators.



ARP Statements Administration Manage Operators

From the Utility Bar at the top of any PINACLE page, click on Administration. Next, click on Manage Operators from the left Navigational Menu. This section allow administrators (or those operators with administrative entitlements) to perform a number of administrative functions applicable to both the Company and Operator levels.

Please refer to the General Administration Training Slideshow for further details on the functionalities of each administrative option on the Navigational Menu.

Quick Find: Administration

Manage Operators


ARP Statements Administration Manage Operators (continued)

If you are adding the ARP Statements module to a new Operator ID that is not yet in the system, click on the Add button to continue. (Please refer to the General Administration for further details on how to add a new operator.)

To edit an existing operator, locate the operator using the search option or by selecting them from the list of operators.


Manage Operators


ARP Statements Administration Assigning ARP Statements to an Operator ID

Once you’ve located the Operator ID that you would like to edit, click the Modules & Utilities tab within the operator’s profile.

Locate the ARP Statements service from the list of modules. To assign it to an operator, check off the box under the Assign column. If you would like for this operator to have administrative capabilities (they can then add/delete/edit another operator within the service), check off the box under the Administrator column. Hit the Submit button to proceed.

Once the ARP Statements service has been added, the next step is to assign entitlements within the service. To view current entitlements, click directly on the ARP Statements link under the Modules (view) column. To add/edit entitlements, click on the Manage link to the right of the ARP Statements service.


Manage Operators


ARP Statements Administration Assigning ARP Statements to an Operator ID (cont.)

Move accounts between the Available Entitlements box and the Entitlements box by utilizing the arrow buttons. Check off the Enable Images checkbox to allow the operator the ability to view check images within the module.

Hit the Save and Return button to save changes and return to the prior page.


Manage Operators

arp statements - pnc overview page · pnc bank, n.a. member fdic. arp statements ... by pnc on the...

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